I took a day off work to wait for this parcel. And after the expected time, the parcel still has not arrived, so I tracked my parcel, and it says the parcel has been signed by someone who has the same surname with me. Absolutely ridiculous. I've been waiting all day for this, and there's no one at home except me, I have also asked my neighbours, no one has received this parcel. Could the drivers be a little bit more responsible? I'm still waiting for this missing parcel.
I'm really sorry to hear that this was your experience. Having looked into this, I see that our customer services team have become involved and have been looking into this. Has the issue been resolved to your satisfaction? If you need any information or assistance, please email firstname.lastname@example.org with a contact phone number and I'll be happy to assist.