DPD UK reviewed by

London, GB

1 Reviews

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email saying your delivering on 5th july... no parcel.

so i ordered my phone from mobicity on saturday the 29th of june. i was then emailed to confirm my order had been verified and on thursday the 4th of july i got a text and email from dpd saying my parcel will be delivered on friday the 5th july and on the morning of that day i will be sent an email with my delivery time slot. i waited all day for the email but never got it and the parcel never came. during the day i emailed dpd (socialmedia@dpd.co.uk) to ask what was going on and got no reply. will my parcel come tomorrow?? (saturday 6th july). really will not be happy if it comes next week as i wont even be here. you shouldnt promise a delivery date and not make it happen.
2
Steve Wooding and Cathi Penman found this review useful
    DPD UK
    TrustScore 5.7 / 10
    3,030 Reviews

    Reply from DPD UK

    Hi Chelsey,

    I'm really sorry to hear about this issue. I've looked into this, and it seems as though the parcel has not come into our hands yet. I can only recommend that you contact the sender to establish when the goods will be despatched.

    I've also just responded to your email.

    Kind regards,

    Bobby.
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