DPD UK reviewed by

Belo Horizonte, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Got the delivery, but the predict service and costumer care are terrible.

I paid for the next day delivery, so I got a text message saying that my parcel would be delivered between 13:52-14:52, so the basic, I stayed at home waiting for it's delivery. After 16 I tried to contact those guys to see what happened to my parcel, so Frankie told me this: "Hi, I have looked at the delivery and spoken to the driver and he does not have the parcel on his van.".
So this worried me a little, I asked a few more questions to this guys and got no reply, he simply started to ignore me. I also sent a mail on the makeitright, at 18:05. I got no reply of this email aswell but, luckily I got my parcel at 18:40.
Isn't the best courrier experience I had, I could've easily waited a bit more and be less worried if the Frankie guy hadn't said that my parcel wasn't with the driver.
2
Death Dealer and Ben Lee Cole found this review useful
    DPD UK
    TrustScore 5.7 / 10
    3,032 Reviews

    Reply from DPD UK

    Hi Sergio,

    I see that the parcel was eventually delivered, so I'm glad you got your goods in the end. Sorry for any inconvenience caused by the delay.

    Do you receive a response from our Make It Right team?

    Remember, you can always contact us at socialmedia@dpd.co.uk if you need any assistance with a delivery.

    Kind regards,

    Bobby.
    Comment (?)