DPD UK reviewed by

Belo Horizonte, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Got the delivery, but the predict service and costumer care are terrible.

I paid for the next day delivery, so I got a text message saying that my parcel would be delivered between 13:52-14:52, so the basic, I stayed at home waiting for it's delivery. After 16 I tried to contact those guys to see what happened to my parcel, so Frankie told me this: "Hi, I have looked at the delivery and spoken to the driver and he does not have the parcel on his van.".
So this worried me a little, I asked a few more questions to this guys and got no reply, he simply started to ignore me. I also sent a mail on the makeitright, at 18:05. I got no reply of this email aswell but, luckily I got my parcel at 18:40.
Isn't the best courrier experience I had, I could've easily waited a bit more and be less worried if the Frankie guy hadn't said that my parcel wasn't with the driver.
Death Dealer and Ben Lee Cole found this review useful
    DPD UK
    TrustScore 5.7 / 10
    3,042 Reviews

    Reply from DPD UK

    Hi Sergio,

    I see that the parcel was eventually delivered, so I'm glad you got your goods in the end. Sorry for any inconvenience caused by the delay.

    Do you receive a response from our Make It Right team?

    Remember, you can always contact us at socialmedia@dpd.co.uk if you need any assistance with a delivery.

    Kind regards,

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