DPD UK reviewed by

Verwood, GB

2 Reviews

trustpilot stars
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Taking incompetence to a new level

Bought a small electrical appliance on line from Currys. Was amazed when I got a text saying my product was going to be delivered 3 days after I ordered it. Imagine my surprise when I got a text saying that my appliance had been delivered to a neighbour at No 5 (I live at No 15 - hardly a neighbour) when my husband was a home all the time. Sent my husband to number 5 to collect said appliance - not there. Was unable to contact DPD via their website as I was at work and there was no phone number available. Contacted Currys who rang on my behalf. They found out that by appliance had been delivered to a totally different address in a completely different town.
So to recap - appliance delivered in the time frame specified - but to a wrong address in the wrong town.
Next time I order on line from Currys I will collect in store - much safer but more inconvenient.
    DPD UK
    TrustScore 5.7 / 10
    3,035 Reviews

    Reply from DPD UK

    Sorry to hear this, Rosey.

    Please be assured that I have logged your details with our customer services team and have asked them to contact you ASAP with an update.

    Let me know how you get on.

    Cheers,

    Bobby.
    Comment (?)