DPD UK reviewed by

Edinburgh, GB

1 Reviews

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Useless delivery driver

My wife waited in all morning for a parcel that was due to be delivered between 11.21-12.21. She had been waiting at home all morning with our 2 year old daughter and I received an email at 11.27 stating the driver had attempted a delivery so I called my wife who in turn called DPD's customer services number, which incidentally isn't that easy to find.

According to the driver our buzzer doesn't work but in fact the driver had pressed the wrong buzzer for our flat and disappeared. We're now being told the driver "might come back" between 6.30-7pm this evening.

"Might come back"?! Does this mean he will or won't. I specifically paid for a product to be delivered today so I can use it to complete a job tomorrow. I trust if my product doesn't arrive DPD will receive my invoice for the job which I won't be able to complete.

After using DPD a few times I'm very disappointed and angry this time
    DPD UK
    TrustScore 5.7 / 10
    3,041 Reviews

    Reply from DPD UK

    Hi Chris,

    Sorry about this - if delivery doesn't take place tonight, be sure to log your details at the Make It Right section of our website: http://www.dpd.co.uk/content/make-it-right/make_it_right.jsp

    Someone will come back to you to assist within 90-minutes before 9pm. Otherwise, they'll respond first thing on Saturday.

    Let me know how you get on.

    Apologies again for any inconvenience.

    Cheers,

    Bobby.
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