DPD UK reviews

Faultless experience!

Excellent service! Really helpful to be advised of the one hour slot of delivery. Pleasant and friendly delivery person. Perfect.

07 May 2013

Reply from DPD UK

Glad to hear the service was tip-top Chris! Hopefully we'll be visiting you again soon. Be sure to contact us if you have any queries or feedback - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Best Delivery Service EVER

Next day delivery I always feel is excellent but DPD go even better and give you a 1 hour time slot! How they manage to do it I don't know! With Traffic and poor roads and people not in when they call etc it's amazing!
The driver was well in the 1 hour slot and was friendly and professional.
I wish every supplier would use DPD - they are 'Simply the Best'. :-)
Thanks

07 May 2013

Reply from DPD UK

Thanks for your kind words Pauline - it's terrific to hear that you're such a big fan of our service :)

Be sure to contact us if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.

AMAZING SERVICE THAT I CAN'T FAULT

I was told by email my parcel would be delivered by Dave between 11.30 and 12.30. He arrived slap bang on time and was a very pleasant person. I cannot fault the service I had. Having read some other reviews I cannot believe this is the same company that others talk of. I have never used this company before but would have no hesitation in advising others to use them.

Roger Ibbs Chiropodist Stoke-on-Trent

03 May 2013

Reply from DPD UK

Thanks for the 5 stars, Roger! :)

I'm glad Dave made such a good impression!

If you ever have a query about a future delivery, please don't hesitate to contact us at socialmedia@dpd.co.uk

Kind regards,

Bobby.

Awful

Truly awful experience.

Missed delivery, no contact card left.

Called an automated line to rearrange delivery, couldn't do it, automated phone service informed me i had to call back in the morning for delivery as customer services closed.

Called customer services the next day to rearrange delivery, I was told it would go out that day. Tracked the parcel later that day, parcel was still at the depot.

Called customer services again, my parcel was indeed at the depot, I decided to bite the bullet and take the 34 mile round trip to my "local" depot.

I was informed I could pick up my parcel by providing my passport and driving licence as it had my address on it (i'll hasten to add these bits of ID are good enough for international travel and to acquire a mortgage).

On arrival to the depot after 15 minutes of waiting I was informed I couldn't have my parcel, you can imagine the heightened levels of glee that came upon me.

I asked to speak to a manager, that person didn't arrive. I was informed by another employee that the manager has said my proof of ID wasn't sufficient, I informed him that he could return my parcel to sender.

Called customer services again this morning, I told them to send my parcel back. I will add there was no offer of help or support at all.

Through this debacle I have also cancelled my phone contract.

Thanks dpd for wasting my time and money.

03 May 2013

Reply from DPD UK

Hi Lewis,

Sorry to hear this. Having investigated this, there were specific reasons that we could not release the parcel to you.

Please be assured that I have let our customer services team know about your review, and I have asked them to contact you with further information.

If you have any queries, please email socialmedia@dpd.co.uk

Kind regards,

Bobby.

Facebook works.

I love how they text me and tell me what time my parcel will arrive, they aint ever out by much. the other week I saw Ryan (my local driver) and called him over thinking he had gone to the wrong place, he hadnt and replied that he would be over in a bit, it wasnt long enough to put the kettle on tho' so i didnt make him a cuppa.
This week I got the text to say that Ryan was coming round again, and as i was gonna be out I asked Mr Neighbour to take the parcel in, he agreed and I got a text to say he had it and had signed for it. When I got home I found Ryan the noodle had only left one of two boxes ! a quick call to the supplier and to DPD AND facebook post ( i dont do halves) got the item delivered by an embarrassed driver the next day, Lots of positive contact came from the error and i suppose errors will happen if humans are involved. Glad Mr Neighbour didnt get blamed as it could have been said that he had signed for two although he hadnt seen the 'one of two' statement.
I have no concerns about using this company again, after all they tell you when they are coming, turn up when they say, and sort out any issues when they arrive. how much better could they be?
think Id like to work for them, I like their attitude.
no sarcasm, I mean it.

03 May 2013

Reply from DPD UK

Hi Maggie,

Fantastic to hear that after the initial hitch, we were able to rectify things to your satisfaction :)

Be sure to contact us by any means if you ever have a query. You can come through on Facebook, or feel free to email socialmedia@dpd.co.uk

Kind regards,

Bobby.

No parcel, no warning, no one to speak to.

Was told by email and text that my parcel would be delivered today. It is now gone 7pm and no parcel. I have tried using both my mobile and consignment number to track my parcel but it appears not to exist?! Not able to get anyone on the phone. Very frustrating experience.

03 May 2013

Reply from DPD UK

Hi Matt,

Unfortunately, the parcel reference number you have to hand is not a valid DPD tracking number.

Can you please email socialmedia@dpd.co.uk with your full address and a contact number in order for us to look into this?

Kind regards,

Bobby.

On time in full 3 times on the trot - fantastic service!

I have had 3 deliveries from DPD in the last month or so and each one has been superb. The first 2 were delivered on time as per the email notification and the third delivery was due to arrive at an inconvenient time so I requested it be delivered to a neighbour. It was delivered to the neighbour on time and then I got another email indicated where it had been delivered. What fantastic service, tracking ability and customer interacation. I will admit that the first time I saw the delivery time slot of an hour I was dubious since so many delivery companies make you wait in for hours on end, but not DPD - one hour to wait - fantastic! I thought for the first delivery I was just "lucky". But 3 out of 3 on time as promised (including a delivery to a neighbour) - well that's 10 out of 10 for me! I have recomended DPD to friends and will continue to do so.

03 May 2013

Reply from DPD UK

Hi Eugenia,

Great to hear that we've consistently come up with the goods when delivering to you! We also appreciate the fact that you've recommended us to friends :D

Be sure to contact us if you ever have a query - socialmedia@dpd.co.uk

Kind regards,

Bobby.

should value their customers more

On Saturday 27th of april I ordered alot of computer parts so i could build my new computer, it totaled to over £1100 and i have been saving up for many years, the delivery was supposed to arrive on tuesday but has yet to show up and as I have aspergers syndrome it has caused me great distress as things have to be done at a certain time. I m unable to do much while waiting all the time for my computer to arrive and when we phoned the service they told me they had either lost my package or it has been stolen, i have spent over £1000 of my money and because im 16 it is hard to get, also it has caused me alot of stress waiting and it has yet to arrive. I am angered by this service as i paid £9.15 for delivery and it is supposed to be a legitimate company who are supposed to fulfill a service. I would very much like my package to arrive soon as it is causing alot of problems with myself and arrangements i have made.

03 May 2013

Reply from DPD UK

Hi Jordan,

I'm sorry for any inconvenience that this has caused :( Having looked into this, I see that a parcel investigation has been opened on this, so the matter is in hand.

If you require any assistance from me, please email socialmedia@dpd.co.uk with a contact number and I'll be happy to help.

Kind regards,

Bobby.

The way all delivery companies should work. Top marks!

I've finally found a company that gets how home deliveries should work!

Three separate deliveries from this company in the last few weeks and all three of them have turned up right on time in the one HOUR slot which was promised on the text message and to top it all the drivers have all be very polite and friendly!

I also like the text message the day before the first delivery is due to confirm delivery can be made on the original date or if that is not available if the parcel should be left with a neighbour or be delivered one or two days later.

02 May 2013

Reply from DPD UK

Hey Robert,

Thanks very much for your kind review :)

It's great to hear that you like our Predict service, and it's always pleasing to hear that our drivers have made such a good impression while on their route.

Get in touch if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Horrible service

have had a horrific experience trying to get my Vodaphone delivery. It was meant to be delivered originally on 30/4 but the delivery was attempted before the shop even opened. Then I was told that it would be delivered the following day -- and had to pay an additional £6 for it to be delivered in the afternoon so that the previous day's disaster did not reoccur. I received an e-mail that it would be delivered between 5-6 pm and then another e-mail saying that the delivery was not successful because there was no one at the address to sign for the parcel, clearly a blatant lie given that the Vodaphone shop does not close until 6:30. Insult is added to injury when the only way to speak to the DPD customer representative is to call an 0845. I have written separately to Vodafone about this and would not recommend DPD delivery at any cost.

02 May 2013

Reply from DPD UK

Hi Carrie,

I'm really sorry to hear about this below par delivery experience :(

Having looked into this, I see that our customer services team have been made aware and they have put a note on the system to ensure this parcel is delivered before 12 tomorrow.

Please do not hesitate to contact me if you need any assistance whatsoever - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Didn't deliver parcel, can't get through to anyone

I ordered from amazon and needed a parcel delivered yesterday (30th April) as a gift,
I wasn't home so I notified DDP to leave with a neighbour.

When I came home I found that there was no delivery with the neighbour (who I understand must have been out too) but there was no card left anywhere, so I went online to check what had happened and scheduled a re-delivery for today (may 1st).

At about 12pm with no change in the tracking info I called the service team to see if the parcel would be delivered today as I needed to go out and asked for it to be delivered to a neighbour who I knew would be in. They assured me the driver had done an earlier delivery and would be coming back and picking my parcel up later and definitely would deliver today.

It's now 20:30pm and the delivery still hasn't left the depot, I can't get through to customer service or the depot direct line so the gift is now late.

02 May 2013

Reply from DPD UK

Hi Sam,

Please accept my apologies for the delay. According to our tracking system, they issue seems to have emanated from the fact that our driver was unable to gain access to your block of flats/apartments.

I see that the parcel is due for delivery today between 13:34 - 14:34 - I appreciate that this is late, and I'm sorry for any inconvenience.

Please contact me at socialmedia@dpd.co.uk if you need to discuss this matter further - I'll be happy to assist.

Kind regards,

Bobby.

Absolutely RUBBISH , full of LIES !!!! Never use it again!

Absolutely Rubbish company!!! Purchased from Amazon, not by my choice to use this company, Paid for next day delivery, so there it goes, the nightmare, got text the parcel will be here between 10:45 - 11:45, so all day me and my partner have been waiting all days, at both doors just in case we miss the parcel. it is quite important we get it today, after been waiting for a few hours, still not here, so we got on the tracking site, it is said : DELIVERED!!!! AND SIGNED BY ME AS WELL!!! WT...???? I am here all day, no one ever turned up but the parcel has been delivered??!!! and sighed by ME too???!!!!!!! what a load of rubbish!!! BIGGEST LIE EVER!!!! I am so angry so I have to contact amazon to find out whats going on, and this guy JASON was suppose to deliver the parcel, who is it? and where is he? He maybe cannot be bothered to do his job, so grab the pen and sighed my parcel, took it home? or end up in the bin somewhere?? GOD I cannot believe how bad this company is, why Amazon still deal with them? only thing DPD can do is piss off the customers and being dishonest!!!!

02 May 2013

Reply from DPD UK

Hi Lizzie,

Please accept my apologies for this. I see that our customer services team have raised an investigation on this matter, so hopefully they'll be able to shed some light on this.

You can contact me at socialmedia@dpd.co.uk in the interim if you need any assistance.

Kind regards,

Bobby.

Fantastic Service Can NOT fault it

I have used DPD on a number of occasions now, and i cant find 1 thing to complain about. I receive both a text and e-mail confirming the status, i am given options to change delivery points, or to re-arrange. The morning of delivery i receive both an e-mail and text alerts giving me an ETA, I have never had this before, usually told between 7 am and 7pm and have to sit and wait all day, usually mine is the last drop so i feel i have wasted a day sitting in, but with DPD i m told a precise time between a certain time usually an hour slot. As an example today's text said between 11.40 am and 12.40 am, my parcel arrived at 11.45!! So if you ask my opinion i would highly recommend this company, i only wish when ordering online you could choose the courier instead of leaving it to the supplier. If this facility was available i would tick DPD every time.Keep up the good work.

02 May 2013

Reply from DPD UK

Hi Margaret,

Great to hear that you're a fan of our Predict system. Don't worry - so long as you keep shopping with stores that use us to deliver, you'll continue to get the one hour delivery windows! :D

Be sure to contact me if you ever need any assistance - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Worst Delivery company in the UK!

Absolutely terrible... I missed my delivery yesterday so I re-booked my delivery for today and for it to be left inside my shed at the back of my house. Luckily I finished work and was home before the arrival of my parcel. 30 minutes after the 1h time window I decided to track my parcel and it tells me it has already been delivered and signed for BEHIND GATE at 14:49. After checking everywhere outside the parcel is no where to be found. Not only was I home at the time the driver has not delivered my parcel. The sorry we missed you card I left for the driver at the designated spot at 5 in the morning is still there. The card explicitly says for me to sign the card and leave it for the driver to collect. Our driver must be able to collect this card at the point of delivery! So not only has your driver not followed your own rules (he should have took the card as proof of delivery) I now have absolutely no idea where my valuable parcel is as I cannot get in contact with either the Leceister warehouse as they never pick up the phone or anyone who is not a automated recording.. I am so frustrated and really needed this parcel today!

01 May 2013

Reply from DPD UK

Hi Kiefer,

Sorry about this. As per my email response to you just, your details have been passed to customer services, and they'll be in touch. Let us know how you get on.

Kind regards,

Bobby.

Totally unacceptable.

What does your money get you with DPD.co.uk?
Lies and failure to render services paid for.

It all starts with the all too common "failed to deliver" lie that we all know all too well, do tell us DPD how do your employees enter a sound amplifying building and knock on a door with the recipient a couple metres away and not get heard?

It gets better though! so walk down to check my mailbox after seeing the failed delivery status on my phone and there I found delivery slips to pick the package up THE SAME DAY.

DPD willfully choose not to to deliver, the package never even came out for delivery.
It is totally unacceptable.

01 May 2013

Reply from DPD UK

Hi Sophie,

I'm sorry you feel this way. Looking at our tracking system, our delivery partner in Denmark is saying that a delivery attempt was made but no one was home. Apologies if this was not your experience. Please be assured that I have logged your details with our international customer services team, and they will be in touch with you in due course via email.

Kind regards,

Bobby.

Paid extra for next-day delivery. Waited all day, not delivered. Email told me it was my fault!!!

I had an important item to be delivered and paid extra for next-day delivery. I took time off work to wait for the parcel and, in my one hour delivery slot, even left my study and waited in the living-room so I would be sure to hear the doorbell.

The parcel was not delivered, nor was a delivery card. I received an email saying that nobody was home to collect the package. This was an outrageous lie. If the driver had a problem, he could have called me, as he had my telephone number.

I have now spent an hour trying to contact the company, but cannot find anything other than automated telephone lines, none of which have 'register a complaint' as an option.

I can arrange a re-delivery, but that means taking more time off work to wait for it, and I have no real guarantee that they will have any more success than today!

30 April 2013

Reply from DPD UK

Hi Ben,

Sorry to hear that the delivery did not go smoothly today. I have looked into this, and I see that a re-delivery will take place tomorrow.

Please do not hesitate to contact me at socialmedia@dpd.co.uk if you need any assistance whatsoever.

Apologies for any inconvenience this delay has caused; we really appreciate your patience.

Kind regards,

Bobby.

Almost stolen, wouldn't use again

Wasn't in on the first day of collection, the parcel wasn't left with a neighbor as requested. When it was automatically delivered the next day, I knew nobody was going to be in to answer. Arrived home at noon to see if a calling card was in the post box, non were left. Went to open my front door and it was lying on my door step. As signed by 'Backdoor'. I'm sorry but I never realized my back door even had hands to sign. Lucky no strangers called round at my house, otherwise, Judging my these reviews, I would be put into some lengthy dispute where DPD would deny any wrongdoing and leave me out of pocket for the delivery driver not being bothered to treat an expensive package correctly, then leave me to deal with the sender, who probably wouldn't want to fork out sending another item.
First and last time these jokers are used.

30 April 2013

Reply from DPD UK

Hi James,

I'm sorry this was your experience, and I'm glad that your parcel was okay.

If you would like to discuss your experience with one of our customer service agents, can you please email socialmedia@dpd.co.uk with your phone number.

Kind regards,

Bobby.

Quick and Friendly Delivery!

I got my parcel as scheduled... and in time. It made my day Thank you so much!

30 April 2013

Reply from DPD UK

Glad to hear that things were nice and smooth Oscar! We really appreciate you taking the time to post such a glowing review. Be sure to contact us at socialmedia@dpd.co.uk if you ever have any queries.

Kind regards,

Bobby.

Dedicated Parcel Delivery

A seller from eBay despatched a package to me to be delivered by DPD, yesterday aftenoon. (29/4/2013) I was sent a text message and an Email saying they had it in their system. I was given a tracking number and date of delivery.
This morning, I was sent another text message and an Email saying what time it would be delivered and the name of the driver. It stated delivery time between 09:07-10:07.
At approx 09:20 the van pulled up outside with my package. Simon, the driver was met at the door by my wife. He was friendly, polite and greeted her with a nice warm, "Good morning!"
This is the best experience with a courier service we've ever had. Well done, DPD!
I was a little worried when I looked at the reviews yesterday. The bad ones concerned me.
Which brings to mind: "You can please some people some of the time, and some of the people all of the time, but you cannot please all of the people all of the time."

30 April 2013

Reply from DPD UK

Hey Bob, it's great to hear you had such a good experience! As you say, our score on here isn't reflective of the overall service we offer - the reality is that people are far more likely to report a bad experience as opposed to a good one. That's why we're so appreciative of you taking the time to leave a review :)

Get in touch if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Can't speak to a real person!

I have received a text saying my parcel will be delivered today, but when i rang up the number on the website to obtain my hourly slot (as i have to go out unexpectedly) and can i speak to a real person?..No. That has cost me a couple of quid to listen to automated messages. All i want to do is find out when it will be here! This is not looking good so far. Lets hope its not the same delivery guy i have seen from dpd in the past who doesn't even knock the doorbell and leaves customer parcels outside and leaves.Twice i've had to ring the doorbell and told them they have just been left outside. Please can you tell me when it will be delivered and if they can leave it with a neighbour if i am out as i was not due to leave my house today, but i have to now. (I did press the option on the phone but it told me to ring the person i ordered it from and said GOODBYE... That was not helpful)

Managed to find a direct number 0843 479 5153 To be told my item hasn't even been picked up from where i bought it from! Great! So i would of been waiting in and then panicking that i have to go out and miss my parcel.. This is NOT a good standard of customer service at all. I rang the Kurt Keiger i ordered from and they can not understand why it wasn't collected yesterday. I've paid for next day delivery and this is not what i am receiving is it? I am well and truly dissapointed and if i hadn't of rang i would not of been notified! :(

30 April 2013

Reply from DPD UK

Hi Samantha,

Sorry to hear about this :(

I have just replied to you on Facebook, asking for a bit of information. Can you please respond?

Kind regards,

Bobby.

RUBBISH!!!

After receiving an email to say my delivery will be delivered today between 2.09pm and 3.09pm I made sure that someone was in only to receive another email telling me that you was sorry you missed me when you tried to delivery! When clearly you hadn't as there was NO delivery card left like your automated system told me had been left. I have managed to re arrange another delivery slot for tomorrow,so lets hope it comes this next time.

29 April 2013

Reply from DPD UK

Hi Alistair,

Sorry to hear this was your experience. You should receive another one hour delivery window tomorrow morning. If you encounter any further issues, please email socialmedia@dpd.co.uk with your contact phone number, and I'll be happy to look into this for you.

Kind regards,

Bobby.

Terrible service packages returned after numerous phone calls and only one delivery attempt

So far I have got a terrible experience with DPD. I got two packages (from HP) to be delivered Thursday last week. I received a txt message asking me to pick a delivery day. I contacted DPD asking if I could get the parcels directly form the depot as no one would be home however I was told that I would need the driver to leave the collection card before going to the depot. I then set the parcels to be delivered on Friday when the driver called me for one of the parcels I told him I wasn't in and asked him to leave the collection card so that I could collect the packages from the depot. Everything was fine up to this point, when I checked the parcels status online I found out that they were being retuned to HP. since the drive didn't leave a collection card I contacted DPD where I was told that I refused to accept the packages so they would be returned to HP. I said I never did this and asked to collect them form the depot. I was then told that one had already been sent back but they would keep the other one for me to collect. Since this was Friday afternoon and they are closed over the weekend I then contacted them Monday morning (today) to ensure the package was still at the depot for me to collect. I was then told the package had been returned this morning and was already out of delivery to HP. This time I was told that the packages were kept for 5 days so they were being returned to HP. This is impossible because not only I placed the order on HP's website last wednesday but online tracking shows their were given to DPD on Thursday morning. After checking this online the girl on the other side of the line said that in that case one of my neighbours refused the package. Although she couldn't tell who and also I had spoken to the driver and asked him to leave a collection card
I have asked to speak to the manager but I was told he would call me back in 2m. More than 2h have passed but I haven't received any phone call yet.
DPD keeps not only giving me different information about my packages and their status but are also failing to resolve my issue.

29 April 2013

Reply from DPD UK

Hi João,

Sorry to hear about this. Can you please email socialmedia@dpd.co.uk with your contact phone number, and I will ensure that your details are passed on to our customer services team with a view to resolving this situation for you.

Thanks for your patience.

Kind regards,

Bobby.

your friendly neighbourhood delivery

Parcel delivered on time as promised, notification via email & SMS..very friendly staff and helpful too..what more do you need?

29 April 2013

Reply from DPD UK

Hi Sofian,

We really appreciate you taking the time to leave such a great review :D

I'm glad that you're a fan of our Predict service, and that you encountered such a friendly bunch of staff too!

if you ever have any queries, just drop me an email to socialmedia@dpd.co.uk

Kind regards,

Bobby.

Amazing!!!

I got a new Laptop from Amazon. And i have had DPD before and they was perfect. But what i love about DPD is they always come to your door. And they have the most cool drivers ever!!. JUST PURE COOL!!!! :)

29 April 2013

Reply from DPD UK

Glad to hear that our drivers have made such a good impression on you! Hope you're enjoying your new laptop (I hope you posted this review from it!). Keep shopping and hopefully we'll be visiting you again very soon :D

Feel free to email socialmedia@dpd.co.uk if you ever need any information or assistance.

Kind regards,

Bobby.

Will my parcel be delivered this time?

My parcel was supposed to be delivered Saturday between 9.50 and 10.50 by Richard so I made sure I was in. This time slot came and went. I checked the online tracking details to find that the driver had left a calling card but there wasn't one anywhere! My parcel was now back at the depot! Anyway I rescheduled for it to be delivered on Tuesday 30th. I have my fingers crossed.

29 April 2013

Reply from DPD UK

Hi Liz,

I'm very sorry to hear this. Having looked into this, I see that the driver had a problem gaining access to your flat. As you say, our systems indicate that your parcel will be re-delivered tomorrow (you should again receive a message telling you your one hour window in the morning). Our driver has also been asked to get in touch if he/she has any issues accessing your flat.

Please email socialmedia@dpd.co.uk if you encounter any issues, and one of the team will be happy to assist.

Kind regards,

Bobby.

No explanation, no accountability - "we can only apologise" - only platitudes

Parcel scheduled to be delivered between 17:13 - 18:13 on Friday 26th April.

No delivery. No card posted through door. Update on website says "unable to deliver" No indication on website as to when it will be delivered.

Make up you mind if this is a company you want to deal with if you ever have a choice of using a delivery company.

Conversation with the DPD call centre (Rachel) on Saturday morning as follows:

"Can you tell me why the parcel was not delivered
DPD - "the driver ran out of time
OK, can it be delivered this morning.
DPD - Yes it should have been delivered this morning, but I don't know why it has not gone out.
Can I collect it?
DPD -No, you have to prebook it.
Yes I know, but the website says I need a calling card number which I don't have.
DPD - You can't collect it today because the depot is too busy"

Customer Service - 0 out of 10

29 April 2013

Reply from DPD UK

Hi Ivan,

I'm really sorry that you were inconvenienced on this occasion. The reason you were unable to collect from depot was, as Rachel said, that we need visitors to book ahead - this is to ensure that we can get parcels ready for collection, so you don't need to wait around for an excessive period of time. I understand that the inability for you to get your parcel over the weekend must have been frustrated, and I apologise for that.

I see that the parcel is out for delivery today - if there are any issues, be sure to email socialmedia@dpd.co.uk and I'll be happy to assist.

Kind regards,

Bobby.

Consistently useless in Aberdeen and surrounding area

Ordered from Vodafone on Thursday, advised I will have a pre-12 delivery in Aberdeen next day (today) - I actually asked the customer service rep at Vodafone if it was DPD that would be delivering and when she confirmed it would be I was pretty much resigned to the fact that IT WILL NOT ARRIVE ON TIME - I even told the Vodafone rep that DPD are pretty much the worst courier I've ever had the misfortune to deal with.

Shortly afterwards I received 2x confirmation texts from Vodafone saying delivery may arrive at any time between 8am and noon. Tracked on the DPD website in the morning and it hadn't arrived at the Aberdeen depot... checked a few more times until around 12:15 when I contacted DPD. Indifferent customer service rep at DPD basically achieved nothing, telling me it was booked as a 'Next Business Day' delivery by Vodafone (despite my verbal and two text confirmations it was pre-12). Spoke to Vodafone (again) who then advised me it was out for delivery and I would have it later in the day.

Received text from DPD at 2pm saying I will receive the parcel between 17:09 to 18:09. So I waited until 19:15 working at the front of our building so that I would see any arrival. Checked the DPD website again only to find the driver allegedly tried to deliver but no one was present.

So not only have DPD wasted my whole day hanging around for this delivery they have outright lied about attempting delivery (no card... no van... driver clearly couldn't be bothered and has simply ghost-carded so he can have an early finish on a Friday). I would find it hard to believe that he couldn't find us since we are in a well known industrial estate that has only been around for 30-or-so years.

So once more I called Vodafone who have advised that the vans are GPS tracked. I have requested an escalation from Vodafone because quite frankly with no means to resolve this with DPD then that is the only route open for a real complaint to be lodged.
Funnily enough my colleague also had a DPD delivery due for the same time slot to the same address and with the same result - no show, ghost-carded.

DPD - you really need to sort out your Aberdeen depot. I run a small business frequently receiving courier goods and virtually EVERY single delivery from DPD has went the same way - we don't have this problem with any of the professional courier companies - DHL, FedEx, TNT even ParcelForce. I have always had problems with every DPD delivery in the last 3.5 years. Every single DPD delivery has been late by a day or often attempted delivery to business premises 2-3 hrs after the end of the normal business day.

Why is there no accountability evident in your operation - there is no human customer services to speak of, no way of contacting the local depot and ironically they insist on booking a one hour slot for collection of parcels that have missed delivery (when you cannot be bothered to achieve your own one-hour delivery slots...).
Why do your drivers simply lie about their failed deliveries?

29 April 2013

Reply from DPD UK

Hi Stuart,

Sorry to hear about your experience on this occasion. I see that your parcel has gone out for delivery today, along with the instruction to contact you if any issues are encountered - hopefully this will result in a successful delivery.

Please contact me at socialmedia@dpd.co.uk if you need any assistance whatsoever.

Your patience is much appreciated.

Kind regards,

Bobby.

Deliver to a neighbour?

I made an order for next day delivery and I got a message asking whether I would like the delivery to be made to my neighbour. I requested this and got confirmation.

I have arrived home to find a calling card to say that no one was available at home to sign for the parcel. Of course not, but there are over 50 house on my street and there is no explanation as to why it was not delivered to one of a number of places.

Surely if someone makes a next day delivery order, and there has even been contact with alternate arrangements you would expect to have the delivery. Now I can either wait until Monday for a 2nd delivery or drive over half an hour to the depot tomorrow and rush back to get to work on time.

Sort it out.

29 April 2013

Reply from DPD UK

Hi Jake,

Thanks for getting in touch. Although you requested for your parcel to be delivered to neighbour, it's conceivable that our driver tried some of your neighbours but got no response. We tell our drivers that they don't necessarily need to deliver to the immediate next-door neighbour, but we also encourage them to make sure that when they do deliver to a neighbour, it's still within a reasonable distance of the original delivery address.

I see that you visited your local depot to collect your parcel - I hope you had a pleasant visit.

Please email socialmedia@dpd.co.uk if you need any assistance whatsoever.

Kind regards,

Bobby.

Excellent service - more than met expectations!

I was kept in fully informed of when my parcel had been despatched and on morning of delivery was told what time to expect it - and there it was - meeting all the promises.

And the delivery man was also happy - makes a difference

Thanks

26 April 2013

Reply from DPD UK

Hi Sue,

Thanks for your kind feedback :)

It's great to hear that our Predict service and cheery delivery man made it such a pleasant experience. If you ever have any queries, please email socialmedia@dpd.co.uk

Have a great weekend!

Kind regards,

Bobby.

Appalled

I was waiting at home for this parcel this morning when I received an email to tell that it would be arriving between 08:58 - 09:58.

The time came and went and around 10:20 I went to check my post box upstairs in our entrance hall to see if the package had arrived.

There was no package

I checked on the website using the above parcel number and it said it had been delivered and signed for by "POST"

I called customer services who then spoke to the driver and told me that the driver "left in in the ground floor entrance hall".

I now have no package and no proof that it was signed for or delivered,

On talking to your customer services team I was told that this is to be taken up with Amazon.


I assume therefore you feel that this it not your responsibility and I am going to have to spend my own time emailing amazon and disputing the delivery, I am currently out of pocket by £45.

Attached below it the email which was sent back to me when I clicked the option to have the package left with a neighbor. This option clearly stated that if i could not be contacted then the package would be left with a neighbor.

I now have no package and no proof that it was signed for or delivered, For all I know, the package was never delivered.

I am appalled that this has been allowed and will speaking to Amazon directly about this sequence of events,

26 April 2013

Reply from DPD UK

Hi Matt,

I'm really sorry that you've had such a below par experience on this occasion.

The reason that our customer services team have asked you to contact the sender is that there is a formal procedure in terms of lodging a claim, and that must be initiated by the sender.

Again, apologies for the inconvenience caused.

Kind regards,

Bobby.

DPD aka Dishonest Parcel Delivery

I was supposed to received a parcel first thing in the morning between 8:30am - 9:30am on Friday 26/4/13. I got a confirmation that the driver was on his way (driver's name: Nick) and I needed to be ready to sign for the parcel, etc. I was awake since 7am, which is the usual time I am up anyway. I stayed close to the front door just to make sure I wouldn't miss this dodge parcel driver. Anyway, around 8:40am I receive an email from DpD (Dishonest parcel Delivery) stating that they missed me, and no one was at my flat. I went extremely furious, I even opened the door to check that this wasn't a prank... But I guess, when you deal with dishonest companies, this is the result. No courier came to my flat, no DpD van came near my street. I've been waiting for this delivery anxiously for days, I even booked time off work just to be able to collect it on time. I phoned DpD up to find out what was going on, and to let them know that Nick never bothered to show up. The operator told me that they would try call the driver, since it was 5 minutes before they got the missed delivery notification and they'd call me back. I waited another hour and didn't receive any call back, I called my seller up to complaint and the seller called DpD and the seller was told that the driver wasn't gonna make it today, but only next day.

I was so so disappointed and upset, that I cancel my order there and then with the seller. It was is fault to go with a cheap & dishonest company such as DpD.

Moral of story: Never ever, ever, ever use DPD. They are the worst ever, terrible customer service, promise call back but don't return.. stick with Royal Mail or any other company.

DpD has ruined my day and surely from many other people. Goal achieved I guess.

26 April 2013

Reply from DPD UK

Hi Tabanka,

I'm very sorry to hear about your experience :(

Please email socialmedia@dpd.co.uk if there is anything we can do to rectify this situation for you - please include the parcel reference number and your phone number.

Kind regards,

Bobby.

Worst courier service ever

Purchased some goods on Ebay. DPD very helpfully sent texts and emails giving a 1 hour timeslot for delivery. The delivery never happened and an email/text was sent out for me to re-arrange delivery. No card was left as I don't think they ever turned up! We have workers in the house doing some building work throughout the day so there is always someone there! Anyway, I rearrange for delivery the next day and get an email saying it will be delivered between 130-230. This time the van zooms past the house without stopping (I saw it out of the window) and I get an email saying no-one was in! This has to be by far the worst courier service I have ever had the pleasure in dealing with. Plus there is no-one you can talk to on the phone as the lines are automated. Avoid!

Samantha Bowen found this review useful

26 April 2013

Reply from DPD UK

Hi Simon,

Sorry you've had difficulty in receiving this parcel, and for any inconvenience caused.

I have checked on the status of your goods, and they are set to arrive with you today between 14:48 - 15:48.

Please contact socialmedia@dpd.co.uk if you need any assistance whatsoever, and one of the team will be happy to assist you :)

Kind regards,

Bobby.

Absolutely Dreadful

Arranged a returns pick up for my graphics card with scan.co.uk for the 23rd april. It's now the 25th, they cancelled the first day so i rearranged for the 24th. OHHH GUESS WHAT! They failed to show up at all. No email, no text, NOTHING, I cancelled two doctors appointments to wait at home for their sorry arses and they they just didn't show up. I rearranged for today but I've probably got more chance of being hit and killed by a stray aeroplane wing than them actually showing up. The only time I will use DPD again is if I am absolutely and utterly desperate. Otherwise they can just F*** OFF!
Worst experience I've ever had with a courier and I've used Yodel before.

Samantha Bowen found this review useful

26 April 2013

Reply from DPD UK

Hi Steven,

Please accept my apologies for the service you experienced on this occasion.

I have looked at our system, and I see that you have also received a response via our customer services team, and that the parcel has since been collected. Is everything now okay?

I'm really sorry for any inconvenience caused to you, and I urge you to email socialmedia@dpd.co.uk if you need any support.

Kind regards,

Bobby.

Very good service!

Parcel delivered as promised on time and in good condition. Thanks. I will recommend DPD to my friends.

26 April 2013

Reply from DPD UK

Good to hear that you had a good experience, and that you'll be saying good things about us to your friends Nick! :)

Hopefully we'll be visiting you again in the near future!

Get in touch if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Waste of time and lie

Currently waiting for my delivery after receiving a helpful email telling me that my parcel will be delivered between 4:15 & 5:15pm, I am writing this at 6:15pm after rushing home from work at 3:45pm to make sure I was in. Tracking said out for delivery until 6pm and has now changed to return to depot. The driver obviously couldn't be bothered. Can't ring anyone because there aren't any numbers with humans. How odd is that maybe Dpd just get to many complaints. I will make sure that I don't order from any company which uses Dpd

24 April 2013

Reply from DPD UK

Hi Christopher,

Please accept my apologies for the delay. It seems that the delivery driver encountered a delay. I'm sorry for the inconvenience. I have checked our tracking system, and see that the parcel was delivered and signed for at around 7.45pm. Was everything okay when we visited?

You can email socialmedia@dpd.co.uk if you need any assistance.

Kind regards,

Bobby.

Package Into the unknown

Ordered a good amount of items from Topshop.com with fast adn tracked delivery. Item was slated to be delivered 22 APR and this day has come and gone. The item reads it is STILL being processed at customs... For 4 days?!!! I need those items in 2 days and now it appears that will not happen. These items are necessary for jobs and now it it totally questionable.

24 April 2013

Reply from DPD UK

Hi Greg,

I'm sorry you feel this way. I see that the package has now been delivered - is everything okay? Please email socialmedia@dpd.co.uk if you need assistance.

While I understand your frustrations, we don't have control over the Customs process, and we do not have the power to expedite the parcel's passage through Customs if the authorities need to carry out checks, etc.

Kind regards,

Bobby.

Perfect!

DPD are THE BEST courier company I've ever had the fortune of delivering to me. The hour time slot is fantastic. I just wish Amazon would use them all the time rather than Yodel who don't know how to deliver a parcel to save their lives. Thanks, DPD!

AJay Bee found this review useful

24 April 2013

Reply from DPD UK

Thanks for the kind words Andy! We deliver lots of Amazon's parcels, so hopefully we'll see you again soon :D

Email socialmedia@dpd.co.uk if you have any questions.

Kind regards,

Bobby.

Second to None in the SA33 area

Use most of the local based couriers, have done for years. DPD have delivered many parcels to my home and there have never been any problems, apart from those that are not the fault of any company (weather etc). Of late the service provided by DPD in our area has become noticeably excellent, as an ex multi drop driver (retired) excellent is not a word to be used without cause. Collections are collected on time, deliveries arrive in one piece and on the day expected, there is excellent courier to delivery address communication via e-mail, the drivers are polite and have time for the customer, the vehicles are kept in very good condition, not dirty or dented and uncared for, this in itself shows that the company cares about its reputation and is worthy of serving businesses that also care about their customers, large or small. I believe the depot that serves us is based in Swansea our area being SA33, so I would thank them for the service provided and to the drivers who cover large areas in this part of the Country. Have no hesitation in recommending them

24 April 2013

Reply from DPD UK

Hey AJay,

I'm really glad to hear that you've had such good experiences with us, and we're delighted that you've noticed how nice our vehicles look - we're always striving for the 'perfect fleet'!

Get in touch if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.

All perfect

Happy with the service , was send text with delivery date and time bracket of 1 hour , parcel arrived within time given. Parcel delivered without any damage.
Overall happy with the service

AJay Bee found this review useful

22 April 2013

Reply from DPD UK

Hi Taki,

Thanks for the glowing review! I'm glad that you're so impressed with our Predict service. Hopefully, we'll be visiting you again very soon :)

Kind regards,

Bobby.

Not happy/upset with very poor delivery service

Parcel never received even though DPDs tracking says it was delivered and signed for by PORCH. The company sending the parcel sent another one which also was not received but they have notes saying parcel left by back door.

Don't know whose porch and door these parcels were left by but it certainly was not the correct property.

22 April 2013

Reply from DPD UK

Hi Anne.

Sorry to hear about this. Please email your phone number to socialmedia@dpd.co.uk in order for me to arrange for a member of our customer services team to contact you with a view to resolving this.

Kind regards,

Bobby.