DPD UK reviews

DPD UK reviews

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5.7
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spot on

Spot on time ,pleasant driver.
I would recommend DPD UK. That'ts the second time I have good service.
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Outstanding delivery service, in my opinion DPD is the best you can trust 100% x

My son had a delivery booked today x I thought I would have to wait all day oh no received a text to tell me what time within in an hour , how good is that parcel arrived quick swift delivery x
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not very impressed

Currently waiting for package nearly one hour over time slot (11.39-12.39), its costing me valuble time waiting around for delivery, if you can't honour a time slot, then don't give one!
So over one hour later I get a text to say the driver has been delayed and will attempt to deliver before 18.00, which means a wasted day, thanks a lot, I understand delays happen but its taken over an hour to inform me!
DPD UK

Reply from DPD UK

We will chase this up now for you.

Alison
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Excellent service, highly recommended.

Received e-mail giving estimated time of delivery which was spot on. Was able to track delivery, which was accurate, as I needed to go out and was able to plan my day around the delivery. Highly recommended.
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Excellent deliveries

Fantastic delivery service. Email received at the beginning of the day to tell you when to expect the parcel, which means you don't need to sit in all day for the delivery. Always on time and the drivers are great.
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Good visibility of when I can expect my delivery

Was kept up to date with when my parcel was going to be delivered. The live tracking system is great and delivery was made within the specified hour.
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Excellent service.

Text alerts and tracking including map tracking.
Arrived 7 minutes into 1 hour delivery slot allocation which in my opinion is extremely good and punctual.
Driver (Greg) was polite and jolly.
I couldn't in all honesty ask for any more.
Great service.
Well done to DPD UK
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Delivered at the stated time.

Package delivered in the stated slot. Easy to track progress on-line.
DPD UK

Reply from DPD UK

Hi David,

Thanks for your review, is there anything that we could have done differently to make this a 5 star review for you?

Thanks,
Sam
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Head and shoulders above the competitors

Wow what a brilliant service, we could go out and come back in time to accept parcel,as we were kept informed every step of the way,very pleasant driver who delivered on time.
Well done to all concerned.
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Excellent service, love how precise and punctual.

I usually do not write reviews, my reason to do this in this case that before using DPD I read reviews and was a bit worried, only chosed them because the other option on the web site I regulary order stuffs for my cats was Yodel and I already had known them....
And what a suprise. Till today DPD delivered 4 packages to us without any fault. Packs were properly tracked and could be followed, they even gavee an exact time (a 1 hours long time period) when to wait for the parcel and they are just puncutal. I love this because it is allow me to do my usuall daytime things and be aware and at home just when I really have to.
Thanks DPD.
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rcv deliverys daily, driver is faultless.

We are a business that replies on re delivering parcels we rcv from DPD daily. Our current driver is excellent, friendly and prompt, can't really ask for more. driver is Iqbal Sirl postcode B92
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1st Class delivery service. cannot ask for anything better

I have quite a experience with DPD and have never had any cause to complain.
Drivers always cheerful and friendly which I like a lot
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Track my parcel... What a joke!

I ordered some goods from DPD and due to an appointment I had to reschedule - I was surprised to see the flaws in their tracking service in that I rescheduled my goods by selecting '3' on an SMS and the driver proceeded to delivery. I was quite pleased as I'd only rescheduled due to having an appointment.

However I was shocked the following day to receive a delivery message to say the parcel delivered yesterday having been rescheduled AND delivered was back out for delivery!!!!

All well and good launching a service BUT only if the technology works!
DPD UK

Reply from DPD UK

Hi,

I am sorry about this, please leave this with us and we will chase it up now.

Alison
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The best delivery service I have ever used!

I needed to go into work on the day my delivery was due It was great when I got the text first thing in the morning telling me the hour slot my parcel would be delivered in. I was then able to keep checking on the link to see where the can was and leave work in time to make it home to get the delivery then head back. The delivery was completed within 15 minutes of the start of my 1 hr time slot and Billy was very polite so very happy with DPD!
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Excellent Service

Needed a replacement phone again received a text stating the day then the time the courier would be at my door and wow once again brilliant service.
Thanks Billy spot on
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Great service again

Very clever being able to track where your parcel is. It arrived early in the allocated slot. Billy the delivery man was pleasant and polite - which says a lot seeing we were the 105th delivery of his day.
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THE DRIVER WAS AN AMAZING MAN

EXCELLENT SERVICE ALL ROUND. VERY HELPFUL DRIVER IN FACT HE WAS AMAZING (DRIVER NUMBER 1) I BELEIVE HIS NAME WAS ADRIAN?? WEDNESBURY AREA. THERE IS NOT ENOUGH STARS ABOVE TO JUSTIFY THE SERVICE THIS DRIVER GAVE. HE DESERVES AT LEAST SIX STARS!!
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Plenty of happy experiences

When I see that a parcel I ordered has been dispatched with DPD, I'm almost jumping for joy! Every experience I have had with DPD so far has been a great one, and they are my preference over any other courier.

Every time the driver has been friendly and within the 1 hour time slot.

Talking of the 1 hour timeslot, as well as the driver tracking, DPD is far ahead of competition in the courier business as far as I'm concerned. :)
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What a lie!

"Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 26037103"

I had been at home deliberately to receive the parcel during the time quoted by DPD. The fact of the matter is that no such calling card was left, and as such the driver was either at the wrong address or made no attempt to deliver at all. Completely wasted day as DPD customer services can only advise that the parcel may be delivered later today, but most likely tomorrow when I shall be out. No mention of the non-existent calling card. That's simply called lying in my book.
Smiffy and Person1095 found this review useful
DPD UK

Reply from DPD UK

Please leave this with us Douglas, we will look into this and contact you shortly.

Thanks,
Sam

DPD UK Details

About this company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

Visit DPD UK

Contact information

We live here: Roebuck Lane
B66 1BY
United Kingdom

Category

DPD UK is ranked 36 out of 51 in the category

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