DPD UK reviews

DPD UK reviews

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Very Poor

I went online to arrange to collect my parcel from the Oldbury depot, When I arrived at the depot it transpired my parcel had been picked up by Interlink and was out for delivery. I had travelled an overall distance of 36 miles for no apparent reason to be told I have to now return the next day to get my parcel..
DPD UK

Reply from DPD UK

Thanks Lau, we will take a look into this and get back to you. [Graham]
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Reliable every time!

I receive parcels from DPD on a regular basis. I always receive a text giving me an hour time spot for delivery. The driver Ian always arrives within the time, is friendly helpful and always has a smile. I recommend them to everyone. Thank you for a great service.
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Always prompt and efficient

We run a mail order business and our deliveries from suppliers via DPD in B38 (Kings Norton, Birmimngham) are consistently on time. Excellent regular delivery driver.
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Worst of the worst

I've had 2 dealings with this company, the 1st time a large package was left on my doorstep, the 1st week of December. Unsurprisingly it was stolen (and given it's contents I'd have loved to see the thieves face on opening) the 2nd time, this time, they tried to deliver my package to a completely wrong address - it wasn't even a similar sounding road, or a neighbour, it seemed plucked from the address book at random. Only thing I would say was on calling the customer service rep he didn't try to pretend or hide behind anything, he was honest about things.

So in short I wouldn't choice to use them, and if ever forced to again I would ride that delivery all the way in to ensure we didn't go 3 for 3
DPD UK

Reply from DPD UK

I am very sorry about this. Please leave this with us and we will look into it now.

Many thanks,
Alison
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DPD are the most customer minded delivery company I have dealt with, great.

DPD were fantastic when it came to delivering a mail order item I was waiting for. I received a text message in advance detailing the 1 hour slot for the delivery and the name of the driver. They delivered on time and the driver was cheerful and professional. If only other delivery companies would follow DPD's example and give such good customer service. Thank you DPD, carry on the good work.
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Bright and cheerful, even after a long day

I was delighted to be able to track my delivery in real time. It was such a change from having to wait in all day with an ear to the doorbell. Exactly as promised, there was Ben on my doorstep with my parcel and a smile - and I was delivery number 105.

Thank you for your efficient and friendly service.
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Always a pleasure to receive a parcel from DPD UK

I just think the text msg advising an aprox delivery time is just great, specially since most of us have a busy life and don't always have time ti hang about all day waiting for a parcel, this is a great service and wish all companies sending a parcel used it :-) .
thanks
Al.
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Quick, efficient and a lovely chap

Our DPD delivery always quickly and efficiently and is always greeted with a great smile and a lovely delivery driver, we look forward to our parcels
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excellent service

dpd driver always very friendly parcel always delivered on time fast excellent service.Great customer service couldnt ask for more.
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Terrible

I was emailed that the my item should arrive between 15:11 and 16:11 on the 11/04/14 but I didn't receive the item. When i tried to track the item online it says the item has been signed for, but I've checked with my neigbours and none of them have it also there is no note at my door. So it's obviously been delivered to the wrong address.
When I contacted DPD directly they didn't reply within the 24 hours they said they would. Very disappointed.
DPD UK

Reply from DPD UK

Hi,

I am very sorry to read this. I will look into this now and get back to you.

Thanks,
Alison
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SPOT ON!

Excellent service!
Courier Iqbal is always polite and pleasant, and delivers within the time slot provided.
Cannot fault and highly recommend.

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spot on

Spot on time ,pleasant driver.
I would recommend DPD UK. That'ts the second time I have good service.
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Outstanding delivery service, in my opinion DPD is the best you can trust 100% x

My son had a delivery booked today x I thought I would have to wait all day oh no received a text to tell me what time within in an hour , how good is that parcel arrived quick swift delivery x
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not very impressed

Currently waiting for package nearly one hour over time slot (11.39-12.39), its costing me valuble time waiting around for delivery, if you can't honour a time slot, then don't give one!
So over one hour later I get a text to say the driver has been delayed and will attempt to deliver before 18.00, which means a wasted day, thanks a lot, I understand delays happen but its taken over an hour to inform me!
DPD UK

Reply from DPD UK

We will chase this up now for you.

Alison
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Excellent service, highly recommended.

Received e-mail giving estimated time of delivery which was spot on. Was able to track delivery, which was accurate, as I needed to go out and was able to plan my day around the delivery. Highly recommended.
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Excellent deliveries

Fantastic delivery service. Email received at the beginning of the day to tell you when to expect the parcel, which means you don't need to sit in all day for the delivery. Always on time and the drivers are great.
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Good visibility of when I can expect my delivery

Was kept up to date with when my parcel was going to be delivered. The live tracking system is great and delivery was made within the specified hour.
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Excellent service.

Text alerts and tracking including map tracking.
Arrived 7 minutes into 1 hour delivery slot allocation which in my opinion is extremely good and punctual.
Driver (Greg) was polite and jolly.
I couldn't in all honesty ask for any more.
Great service.
Well done to DPD UK
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Delivered at the stated time.

Package delivered in the stated slot. Easy to track progress on-line.
DPD UK

Reply from DPD UK

Hi David,

Thanks for your review, is there anything that we could have done differently to make this a 5 star review for you?

Thanks,
Sam

DPD UK Details

About this company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

Visit DPD UK

Contact information

We live here: Roebuck Lane
B66 1BY
United Kingdom

Category

DPD UK is ranked 36 out of 51 in the category

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