Sorry to hear some people have been unlucky but down here in Devon-I would only like to write good info about the service!
Spot on time for collection-service with a smile and this is the 2nd time,at least,we have had same courier guy.
I wonder if it is better to try and contact the company before putting negative posts on this site so the company have a chance to look into the problem for customers-only a suggestion on my part I hope people understand,as I feel we are all quick to criticise others when we feel service has been poor but we can all be very slow to give PRAISE when praise is certainly deserved -KEEP UP THE GOOD WORK DPD THANK YOU AGAIN
I ordered a laptop from curry/pcworld on the 13th Nov, it was sent via DPD on the 14th. It went from Birmingham to Aberdeen where they managed to load it on the wrong trailer and it arrived back at Birmingham. They guaranteed next day delivery, this came and went, then it was going to be the next day. Eventually arrived on the 22nd Nov. Yodel are bad for collection but good for delivery, this crowd are worse, hope I don't get stuck with this lot again.
For the third time now DPD have failed me, stay in waiting for a delivery that never happens, even had a driver, drive clean past my home without stopping then LYING saying he left a card, yes I say him!
So far I have lost three full working days to this useless company, but the latest fiasco has made me so angry the stress of it all is making me feel ill. I pre order my Xbox one Months ago, paid for it well in advance and on Thursday afternoon I get a email to Say DPD has it and will be delivered on Friday, I was really happy, suffice to say after hanging around all day Friday I finally get confirmation Mr Walsh has it on his Van and will be with me between 16:14 and 17:17, the nerves subside. Suffice to say @18:30 Mr Walsh had not appeared, so I called... oh sorry he ran out of time I am told. Seriously a logistics company cannot tell me that they do not know or able to predict traffic patterns and delivery coverage, and surly when you offer a service you should fulfil your obligations and deliver no matter what. So I get the usually empty apology and a "Free" upgrade to Saturday before 13:00, well what do you know, no delivery apparently as the Depot had only FAILED once they would not accept the upgrade and scheduled it for Monday. How unprofessional is that I mean they did not notify me of this change, so much for the FREE upgrade. So I contact DPD again and get another empty apology so I say I want my parcel, I will drive the 10 or so miles to Smethwick and collect it. 'errrrr sorry not 100% sure where it is' I am told is on a trailer somewhere! So now I can't even help them help me unbelievable, So I ask what's going on this is insane at which point he tries to BS me with 'we are very busy at the moment all over the country', yes its the launch of the Xbox one console you have had months of notice did you plan, prepare for this well NO why should
you, you have been paid or money from the sender what do we care if we get the goods on time.
So if anyone is considering using this company DON'T they will disappoint your customers and offer no help or compensation for there failures.
I was waiting for my Launch day Xbox one which I ordered on the 11th June from Game. I took the day off work yesterday and waited in all day for DPD to deliver but no sign of them. I spoke to Game via web chat around 3pm and they looked up my order and said DPD had scheduled my delivery for 4:57pm - 5: 57pm. Come 6pm and still no sign of them so i was back onto Game via web chat and asked them to provide me with the tracking number so i can look up my order. Game provided me with this and I looked up my order on the DPD website and it indicated that it was at my local DPD depo was still saying a delivery time of 4:57pm - 5:57pm.
At 6:45pm i receive an e-mail from DPD saying that my order had been dispatched. There was a link called "Follow my parcel now" which i clicked on and it showed that my parcel was in the Newbury depo....miles from me as I'm in Essex.
I then went back to the DPD website and entered in my tracking order again, I now saw that the delivery time had been removed and DPD were claiming that they tried to deliver the parcel earlier today but no one was home to sign for it and that a calling card had been left. I've been home all day, no one came and i check my mailbox outside and no calling card had been left.
Strange that on the e-mail that DPD sent me, the parcel was in Newbury which i understand is near Newcastle and yet on their website, if I keyed in my tracking number it clams it was at my local DPD depo (essex). The e-mail said that the delivery will now be made on Monday. This morning, i get another e-mail from DPD to say that there were problems with their network which have now been resolved and my parcel will be delivered on Tuesday. I've gone to the DPD website and entered in my tracking number and it's been updated to show that it's only just left Newcastle this morning
This was a launch day edition of the Xbox one which i was suppose to receive on launch day and now it's looking like it'll arrive 4 days after launch thanks to DPD. It also means having wasted a days holiday already, I now have to book another day off work to take delivery this coming Tuesday.....not impressed at all :(
Got a text from DPD saying delivery will be on Friday 22nd of Nov. I waited in all day on Friday and used the tracking system to see that it took a WHOLE DAY to move from Nottingham to Birmingham hub 3, there goes my Friday delivery! Now when I emailed them I got the auto response that my parcel will be delivered on the Monday 25th with a further email to confirm the one hour window, going by the previous reviews on this service, I will not be building my hopes up, for this to arrive either.
Oh and I will also be reviewing PCWORLD who used this useless courier. DPD you can expect further postings about your horrible service on the web, in fact it's going to be my new hobby from this day on.
DPD - Dynamic Parcel Distribution. Well they sure are Dynamic and I understand that their staff are taught to "be amazing everyday!"
Well what can I say I ordered a new phone for my daughter at 17:50hrs on Thursday. I had my parcel delivered with a smile first thing on Friday! It was given to me by Dave! As an ambasidor for DPD his general persona, professionalism, and friendliness was defiantly amazing!
Well done DPD and well done Vodafone for choosing the UK's no 1 delivery company.
Waited in all morning for my Xbox One to arrive on release day. Tracked the package and was impressed with the email updates and the one hour timeframe finally given for delivery. I was quite surprised then to see the email telling me that they had attempted delivery and unfortunately nobody was home. I think I must have been not more than six feet away from the front door all morning. I live in quite a rural area and I walked to the end of my drive to find their 'sorry we missed you' card in my post box. It seems to me that the driver did not bother coming up the drive to make the delivery. An efficient way to meet targets on Xbox launch day? Who knows.
Their telephone service is completely automated so forget if you want to talk to someone. If you decide not to go for one of their three or so options then you are out of luck.
As I said before I live in quite a rural locale so I do most of my shopping online. I've had these problems with DPD before. All other couriers are fine with my deliveries.
Update. I called Amazon and they were just great. They rearranged delivery for today and asked me to be in between 0900 and 1300. They took on the cost for this. DPD never showed so I've had enough and I'm going to cancel the order. They can keep it. In future if I learn of any other orders due to be delivered by DPD I will cancel those as well.
So I paid extra for next day delivery. Got a text message saying my paecel would be delivered between 10.36 and 11.36. Then later that day got an email saying they tried to deliver but no one was available to sign and they left a calling card. This is a lie there was someone in the house and no calling card was left so I can't even go and collect it from the depot.
Now I'm going to have to wait till monday for a delivery that I paid extra so I could have the next day.
I pre-ordered an item from ShopTo.net. it was supposed to be delivered today (22/11/2013) this was the release date for the order in question. I eventually contact customer services to find out there is no driver available to deliver my parcel until Monday (25/112013). What kind of incompetent delivery company doesn't have a driver available to deliver a parcel, when they had all day to do it? This is the worst delivery company I have ever dealt with. I wish I now chose TNT from ShopTo's drop down menu. Avoid like the plague, if you want to be disappointed on not getting a pre-order when you're supposed to. DPD will be getting an official complaint from me as well.
Update: I did receive my order today for launch day. However, it was at around 9pm. The anticipation of setting up the Xbox One and trying it has worn off, after waiting all day for the delivery. This is the first ever time I've received a delivery this late. ShopTo should not use this company again in my opinion.
This doesn't change my rating, despite I did receive the parcel eventually. I still think DPD is a joke of a delivery company, and they had all day to deliver this. You're not telling me there is only one local delivery driver in the Bolton area.
I know my item was sitting in a van for hours on end because the items were at a very cold temperature. Just hope my console is fine.
I have a pre-order with GAME and apparently, they use this company as well. Great, another stressful day next Friday. I'm going to contact GAME to see if I can change the courier because I'm not getting another parcel delivered by you again, and I'm willing to pay extra to use another courier. Screw you. (-_-) ,l,,
I ordered my printer yesterday lunchtime and it arrived at no extra cost within 24 hours. The computer tracking service is brilliant and I was able to go out confident that the parcel wouldn't be delivered in my absence. It arrived at the time predicted delivered by Stevie.
I regularly order online and receive my delivery from DPD. Primarily my orders are from ASOS where I get next day delivery. Sometimes I order at 7pm the day before and still get it before 9am next day. The service is quite simply outstanding. Also where DPD is miles ahead of other couriers is the ability to track where my parcel is exactly and what time exactly it will be arriving, this is so convenient as it means I don't have to wait in all day. The fact you are emailed on the day of receipt as well with the delivery time is a great courtesy. All in all DPD sets the benchmark for home delivery service and other couriers need to follow suit. DPD just nails the basics required for this type of service and I can not fault them in any way.
Simon J Hassell found this review useful
This is the worst delivery company I have encountered and I do 99% of my shopping online.
I was expecting a delivery yesterday. The company gave me 40 minute notice of the delivery time. As the parcel didn't arrive, I tracked it online and found out that the driver couldn't find my address. Very peculiar as I live in a well signposted street and the house number is on the front door. In the last two years I had over 100 deliveries and not a single problem with finding my address.
Today, I was at work when they finally found the address, so the parcel has to be redelivered.
With all other companies I was able to talk to a person to arrange a convenient time but with DPD I can only talk to a machine.
It is absolutely unreasonable for the company to expect me to sit at home all day, and it is even more ridiculous to expect to involve my neighbours in the process.
Od course I can request for the pracel to be delievered at specific time for a small cost of .......10 pounds! Why should I pay for the company's mistake???
i have been at home expecting my package to be delivered for the whole day. unfortunately i haven't received through anything even though the driver wrote a note in my tracking page saying that no one was home and he left a calling card.
i got in contact with them three minutes after the note was posted and they replied back saying that the driver was too far away to go back and deliver it.
they explained that the street was pitch black (5pm in november) and he had a hard time trying to find my place (even though if you pop the post code in google maps you have get a pin on top of the property).
anyway, they promised me an early delivery on the following day, which is the minimum they can do in my opinion.
still, i am not impressed with the solution. i doubt the driver even came to my address in the first place.
Third time I have tried to write this review and I was so impress es that I will keep trying until it appears! I have had parcels delivered recentlyby other companies that required me to wait in between 8am and 8 pm ...totally impractical. But DPD contacted me via email asking of I wanted to choose another day , another delivery address or leave with a neighbour. They kept in touch letting me know where my parcel was atanygiven time, but on delivery day I was so very impressed to see a little map showing exactly where 'Billy' my driver was and how long until he would arrive...Icould actually follow his progress so thatI virtually opened the door as he arrived. truly stunning service and I am so impressed that I will always choose them from now on. My hubby also says that he has used them a few times and he is equally impressed. well done DPD, I cannot understand how the rating is not ten out of ten?
I received a delivery from an electrical appliance company via DPD after placing an online order. For the first time ever I received a one hour exact time slot and the delivery was on time. The driver called before he arrived to double check someone would be in which Was helpful! The delivery driver was friendly and courteous with a smile on his face which made such a welcome change! Overall very happy with their efficient and friendly service!
Having waited for a resolution for an insurance claim for nearly two weeks (not DPD's fault) I was eagerly awaiting its delivery. DPD contacted me on Monday AM via text to advise the parcel would be delivered that day, no-one would be at the property so text back the option to defer by a day to Tuesday. I received an acknowledgement, all appeared well. Later the same day I received another text telling me the parcel was due to be delivered later that afternoon, I assumed this was an error, nobody was home, and didn't think anymore of it. Later that night I checked the tracking to see whether there was an ETA for today, to my surprise the tracking reported that the item had been delivered and signed for by me!
DPD are claiming that the parcel was delivered and I am now having to wait even longer for the situation to be resolved as the senders need to investigate the case!
I also asked DPD directly for a POD/signature and not surprisingly my request has gone unanswered... :-(
Not very happy at all.
I was more than impressed with this delivery service, I received a message early morning to tell what time to expect my parcel with a 1 hour time slot, this is great because it frees you up instead of waiting in all day or relying on a neighbour or even going to the sorting office to pick it up if you miss it, shame alot of other companies don't follow suit. And the delivery driver was nice too which is a added bonus. Thank you
I have never felt the need to complain or compose a negative review on a company responsible for services or products before. My recent (and currently on-going) encounter with DPD has encouraged me to describe my experiences, with the hope of letting others know the possible pitfalls of dealing with this company.
I ordered an item of some value from an online retailer on 7 November. I originally requested (using DPD's website) that delivery be made on 12 November. Unfortunately I was delayed at work so was not able to be at home to receive the parcel on this date (which I accept responsibility for) and the driver left a calling card.
Following this I was expecting the parcel on 13 November as confirmed by DPD's website and a text message. I was at home for the entire day but the driver did not attend. DPD's website informed me (at 16:44) that the driver had been "delayed", with no other explanation given.
Due to my being busy at work for the remainder of the week, on 14 November at I requested a delivery upgrade for Saturday 16 November (morning) and paid the fee by debit card using DPD's website. This has been documented in DPD's log at 08:28 on 14 November.
On 14 November a DPD driver again attempted to deliver to my address, despite my booking the delivery for Saturday. Apparently the driver was again "delayed" at some point. I was not at home and a calling card was left.
On 16 November my parcel was not delivered as expected. I note that DPD have taken the £12.00 payment from my bank account on 15 November!
At this point I decided to contact DPD to give them the opportunity to resolve the situation and I did so on 17 November. Following some email correspondence DPD promised to deliver the parcel on 18 November, giving instructions for the driver to 'leave in a safe place' (which I clearly specified where). To assist the driver I filled out and signed the relevant part of a previous calling card and attached it to my front door (in a transparent waterproof bag) despite not being requested to do so by DPD.
Imagine my surprise then when, arriving home from work that evening, there was no sign of the parcel and yet another calling card had been left. My completed calling card was still stuck to the front door.
I emailed DPD again to let them know that evening. Almost 12 hours later (despite DPD's apparent promise to respond within 90 minutes) I received an email informing me that the parcel will be delivered on 20 November, with the same instructions to leave in a safe place.
An hour later I have received a text message saying that my delivery will be made between 13:34 and 14:34 today! I will not be in, so I am now on tenterhooks to see if the parcel will be left, or yet another calling card to add to my burgeoning collection.
As a result of all this I am frustrated by my item not having arrived, especially as I wanted it for last weekend. DPD have been polite and courteous in their email communications and have promised to refund me the £12.00 that I paid for upgraded Saturday morning delivery, but they have yet to achieve their primary function of delivering my item. Like many I am experiencing a very busy period at work at the moment so don't really have a lot of time to devote to trying to resolve this myself.
I await the outcome of this with interest.
UPDATE @ 13:15:
Thanks for your response Bobby. The information that you have provided regarding today's delivery is the same that the retailer has given me today after they liaised with your company.
Unfortunately this contradicts an email that I had from your 'make it right' team which states that delivery would be attempted tomorrow (20 November) and NOT today. I need to know as soon as possible which is the case as, if out for delivery tomorrow, I will make sure that I am at home for the delivery slot that you will provide me. I am not confident that your systems and processes will ensure that that the driver will leave the parcel as instructed so I will be there to receive it.
Very annoyed. Waited in all day for a paid for delivery for it to not turn up. Called company I purchased the item from and they tell me there's nothing they can do as they can't contact DPD. I suggested they use a new service provider, one who does supply them with contact details. The item ordered wasn't available in store so I had no choice but to order it and pay extra for a next day delivery. It's now 8 pm, no contact from Gunter, my DPD driver, according to the delivery status. My son is going to be extremely disappointed when he wakes up on his birthday with no present to open. Thanks DPD
The first time i have been able to find out the exact time my parcel would be delivered to my door. Incredible!!!
I was able to trace my parcel by way of an e-mail from Predict.
From the first delivery by Jon to my doorstep and right on time. They even supply you with a map showing where the van is at any particular time.
Normally you are given a time slot of either afternoon of morning.
Well done DPD and once again an excellent service
This is a copy of the letter I emailed to the CEO of DPD (Stoke), which is available online using Google to search.
I understand you are a very busy person, but feel its necessary to explain to you the customer service I have experienced at the hands of DPD (Parcel Delivery).
I have bought and paid for goods (inc. delivery) which I expected to be delivered today.
We were sent a text message explaining that DPD had attempted delivery and had left a card, detailing the information about what should be done next.
I then rang the phone number on the text message and could not speak to a person as every option had an automated response. Had I been able to speak to a real person faster then there may not have been an issue as the driver may have been close enough to return.
I searched on the internet and found your customer services phone number and managed to speak to a real person, I explained that I had been waiting in the house and no one had been to my door, nor had I received a card. I went on to explain that I have 4 dogs who would have let me know if anyone had entered my driveway, they rang and spoke to the delivery driver, who explained that in the 15 minutes since attempting delivery he had managed to leave the area. I have lived in Stafford all of my life and I know that in 15 minutes he would have been lucky to have reached the other side of our town. The driver then said he would not return and that we should expect someone will try to deliver the goods again tomorrow. I explained to the lady handling our call that there would be no one available to accept the delivery tomorrow and that we would again then be sent a text telling us to pick the goods up our selves from our nearest depot between the hours of 17:30 and 19:00, this is an excellent time for family's to be setting off on a long journey wouldn't you agree?
What exactly is the point of paying for this service, I'm sure it would have been easier and cheaper if another business set up for people to collect parcels from depots all together rather than 'attempting' delivery at all?
The person on the phone then said she had the wrong address on the delivery and that the sender would have to contact them to arrange for this to be changed, all this after I confirmed out address at the start of the call?! Either way she then explained to me that the parcel would not be given to us as the details were wrong and they would hold it until they were told differently by the sender? I explained that I have copies of the invoice in which the information is correct and perhaps they should ring the sender themselves, which they declined to do. I asked for the lady who was handling the call to give me her name and she told me she was a "Floor walker" called [Name]. I explained to her that I felt she was making this as difficult as possible for me to resolve and that the whole point of this business had failed me as nothing had been delivered?
I terminated the call as I felt that the person seemed to take enjoyment from making everything as difficult as possible. I rang back and spoke to a male employee, who explained that he was able to view the drivers route on the computer and would be able to see where he was, but was not able to tell him to return to our address. I asked if there was a manager available for the drivers who would be able to, he explained that this would take so long to accomplish that the driver would be too far away to return.
He gave me an address and explained to me that should I want the goods the best thing I could do I collect them myself, which again voids the point of DPD existing, however this seems to be the only way I will get my belongings.
This is a complaint although I've already been told its been registered as a complaint, which I don't believe is true, I cannot believe that such a simple thing could be so complicated and your customer services could be so poor.
I will be following up on this email and also leaving a review online.
Mr & Mrs Clay
Following this, I was contacted by another manager from DPD Stoke, and after a few emails, they have said they would be happy to bring the parcel back out tonight!
I'm really surprised, I didn't think they would, I didn't look forward to taking my 2 year old son and pregnant wife up to Stoke at tea time. I'm really pleased and thankful for their help! I'll keep you posted but fingers crossed everything should go smoothly! Thank you.
Thank you for yet another faultless delivery by Amit. As a frequent online shopper due to having a small baby I'm constantly getting items delivered to my home. Normally though its not a very pleasant experience with other companies as i get bombarded with what seems like someone trying to breaking in with the constant banging on the front door along with door bell ringing. I always find DPD pleasant and helpful to deal with, you always ring the bell once & give me enough time to get to the front door & never have I been shown any negative attitude for taking my time as I have been with these other companies.
I was expecting a delivery today, Saturday.
Before i went to bed last night after checking with DPD tracking, my order was on its way to Preston ready for Saturday delivery.
This morning i logged onto my computer to see where my parcel is now at, and is it at Preston, no, for some reason it is now at Gloucester depot???
So i contact DPD vis makitright to find out what is happening with my parcel this is their reply.
"Thank you for your email. I'm very sorry to advise that your parcel has been misrouted to our Gloucester depot in error. Sadly I will be unable to get your parcel out for delivery to you today and the parcel will arrive in the Preston depot on Monday for delivery. I will be more than happy to get this delivered to you before 12 noon on Monday, if you wish."
Obviously i am not happy about this and email them back along with the most convenient times for delivery on Monday and they reply again with worse news.
"Thank you for your reply. I have spoken to our Gloucester depot regarding this and they have advised me that you parcel won't actually get collected from them until Monday, which means your parcel won't actually arrive in Preston until Tuesday morning. Please accept my sincere apologies for my previous error and I must respectfully ask that you now contact the sender of your parcel as they may be able to assist you further."
So now my parcel is now going to arrive on Tuesday if DPD are to be believed at all.
And why or how they think contacting the sender because they "may be able to assist me further" i don`t know. (I did and they can`t BTW)
To say i am unhappy and angry is an understatement.
I have missed two days of lectures in waiting for my parcel to turn up. Alas, in vain. At first, it was supposed to come on Wednesday. I was home for the allotted time slot, constantly smashing the F5 button on the tracking page when the parcel status suddenly updated to "Sorry we couldn't deliver your parcel ..." along with a calling card number. Funniest thing? I didn't get a calling card. When I called customer service, I was told that they didn't have my flat number. I gave it and rescheduled for redelivery on Thursday. My allotted time slot was 12:38 - 1:38 PM, when I'd specifically asked for it to be after 2 PM, but that's another issue altogether. I was outside in the cold for forty minutes, waiting for the deliveryman to turn up. No one came and the parcel status was once again updated to "Sorry we couldn't deliver your parcel ..." again with no calling card in sight. The situation has progressed from slightly aggravating to downright stressful and DPD seriously needs to reconsider the service they offer to their customers, because they can't tell me that there was "no access to the building" when I saw myself that no one even came to the building to see if they could get access to it in the first place. I have, once again, rescheduled for redelivery (too many re-s in there already) for Friday, and I have given the address of my student accommodation reception (I live in student halls). Fingers crossed but I'm steadily starting to lose hope in ever getting that package.
Catherine Buckland found this review useful
DPD got me out of a sticky situation with an important package for my client. I booked the pre-10am slot but needed it to get to the destination as early to 9 as possible. I know nothing is guaranteed but to my amazement they did it and the parcel was there 8:55! wow....all I can say is I am very impressed as most couriers wouldn't do that.
Beware of DPD. Lately I was expecting a parcel to be delivered in Manchester. Unfortunately I did put the wrong post code by one digit instead of ending GB the parcel was sent WB.
It is amazing in these days and ages that a courier agency. ignores a postal address and just delivers on the basis of post code. Furthermore I cannot understand how DPD staff just ignore company name or house name and deliver just on the basis that the recipient is a regular client as quoted by the deliveryman.
A replacement parcel was sent and despite knowing that there was an investigation going on the first parcel DPD driver just delivered this to the same person and same incorrect address which does not tally with that on either label.
When the delivery man is questioned he insists that he delivers to this man on regular basis so he has no worries whatsoever.
I immediately informed DPD of the error but instead of trying to retrieve the second parcel they just open an investigation delaying things further. and possibly not being able to recoup this package at all.
Please note in the past several packages have been sent to this address by royal Mali, DHL, Hermes etc with the wrong post code however they all seem to get it right. Why not DPD?
Its a Shame that such disservice is allowed!
After placing an order with Amazon on Sunday evening 10/11 received an e=mail to say it would be delivered by DPD on Tuesday 12/11. Early on Tuesday received an e=mail from DPD saying my parcel was out with the courier for delivery. Received another e-mail from DPD about 11:00 to say delivery would be between 12:26 & 13:26 parcel delivered at 12:45!! THANKS & well done DPD. Perhaps some other courier companies should take some lessons
I took today off to wait for delivery of my Harry vacuum machine. As our house have no front door bell because the local kids tends to mess about, I have left instructions on the order form for the courier driver to call me on arrival. We also always leave a sign pinned to our drive gate outside asking the driver to ring on arrival. For this favour, we always give the driver a £5 tip.
Some delivery drivers ring about 30 minutes prior to arrival to advise they are coming. At 1810hrs, I received a call from the driver, so instinctively I queried if he is outside my house. The driver replied "If I called you, I must be outside your house, isn't it? Are you coming out or not and stop wasting time."
I was totally shocked and taken aback by his sudden unprovocked verbal abuse and confrontational attitude. I rushed outside and when I approached him, I tried to explain to him why I asked but he rudely cut me short, shoved the electronic pad in front of me and said "Are you going to sign for it or not?" Before I could reply, he picked up the parcel with a shrug and walked away.
I must say I have never been spoken to like that before especially when I have not done or said anything to initiate that kind of response. This incident just happened about 10 minutes ago and I am still shocked. I have also wasted a whole day sitting in only to be verbally abused.
I tried to contact customer service for the courier company DPD but the telephone number given only takes recording to rearrange delivery etc. I really wasn't going to rearrange another repeat of verbal abuse. On seond thoughts, if a company isn't bothered about making it easy for their customers to raise issues, I really do not think they would be bothered if I did raise a complaint with the company.
Therefore the best option is to use a totally independent review site like Trustpilot to advise my fellow customers of DPD's service.
I have shopped online for years and sadly the online shopping experience is always let down by the courier service and DPD have always been the worse.
I have therefore emailed the seller to cancel my order with a full explanation of what occured and I will pop into my local electronic shop to tender my purchase where I am more appreciated.
I will now carefully consider purchases from sellers who uses DPD to others that cares more for their customers by using couriers that cares.
Oh, I forgot to add. On top of all that happened, when I logged onto my computer a few minutes later (to contact DPD's customer service) the driver had inputted into the tracking record which sent me an email to say "We tried to deliver your Affordable Group order however there was no one available to sign for the order at the address below." This is a TOTAL and outright LIE.
131113 Reply to Bobby's comment below
It's strange how the parcel number 25HE10081390 is invalid to you but it works for Steph Sibley in your makeitright team? I copied and paste in both! Anyway Steph's email at 1025hrs this morning also promised a Shift Manager will give me a call, but I have still to hear from anyone from DPD in person. Guess the Shift Manager is too busy dealing with other complaints. By the way, if you had read my review above, you would have noticed that I specifically stated that I had entered my telephone number in my delivery instruction for your driver to call, therefore DPD already have access to my telephone number. Jek
Despite that fact that both my wife and I have been in all day we've had a card pushed through the door saying "sorry we missed you". Our dogs bark at any knock on the door and we live in a small terraced house so it's highly unlikely that we didn't hear because we were taking tea in the north wing.
Have already reported it on the "Making it Right" page which promises to respond within 90 mins (they've still got twenty minutes left but, for some reason I'm not holding my breath).
I took an entire day off today to wait for my parcel. At about 18:40 I went downstairs to take the trash out and found a "sorry we missed you" card (left at 18:08), but nobody bothered to ring! It's not the first time I have to get a package via DPD, and I haven't had problems until now. I always got a phone call from the driver before they dropped off a parcel, but obviously this one didn't even bother to ring the doorbell, let alone contact me. Waste of time.
Was expecting a parcel to be delivered on 8/11/2013 was waiting in my office at home van pulls up 5 minutes later van goes .I went out later on my return at midnight a note from my Royal Mail Postie to say a parcel for me was delivered to the doorstep of my nieghbours house and left in the rain when iI got to my front door there was the parcel and a card to say sorry you were not in have left with nieghbour . Security is not important to DPD nor the fact to complain as they take no notice and dont compensate for the aggro or cost of complaining SO IT REALLY PAYS TO COMPLAIN TO DPD who is out of pocket not them !!!!! just brush under the table and move on there are plenty more mugs out there who will use the service Rated 0/10 for customer service 0/10 for security 0/10 for good service well done as Jeremy Kyle say thats 3 out of 3 Ha Ha !!!!vote with your feet not the phone it costs you
Chris Harlow found this review useful
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