DPD UK reviews

DPD UK reviews

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Always great service from Adrian!

We are very pleased with the service that DPD offer. Our regular courier, Adrian is always polite and friendly - service with a smile.
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George Rules!

We use all of the courier companies available but the combination of DPD and George in Worcester is totally unbeatable, service with a smile and always goes the extra mile....what more could you want? Brilliant.
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Absolutely fantastic wonderful driver that we can all get along with

Our delivery driver Paul is a laugh and great to get along with. Excellent and efficient service. Would recommend DPD to anyone.

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A very good service from friendly driver

DPD's service is excellent as they always email an expected window of delivery and then actually deliver in that time frame.Very helpful as when running a small company we are stretched and prompt deliveries help when trying to organize the daily running.
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Fast and efficient service, delivery in timescale stated.

Parcel delivered in time slot given, driver was friendly and professional. Excellent service, many thanks.
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If only all courier companies were like this!

The day before the deliveries, I received a text confirming that a delivery was due to be made the following day and with 3 options, 1) deliver to neighbour, 2) postpone delivery to the following day, 3) postpone delivery for 2 days. Then, in the morning of the delivery, I received another text confirming the driver's name and giving a hour's window for the delivery. When the the driver did turn up bang on time, he was very friendly and courteous.
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Adam is always cheerful and friendly driver who collect the item regularly and promptly.

I am glad to have gone with DPD who have been very adept in delivering the items and within the timeframe. Tracking the item is best part of DPD.
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unreliable

I was expecting an important parcel so I took a day off from work and stayed home. On the day when it was supposed to be here I received a text message saying that [Name] the driver will deliver it between 1-2 pm. At 2 pm I checked the online tracking and it indicated that they were unable to deliver the parcel as no one was home to receive it.

I was literally shocked so I called customer services where I was told that the driver does not answer his phone but they left a message at the depot to deliver it by the end of the day. It did not arrive. Thank you [Name] for taking god knows how much time off your day and marking people as they were not home so you can do whatever you are doing on your shift.

At 8pm I went online again and re arranged a delivery for the next day. I hope it will arrive and won't be delivered by some lazy employee.

It is pure disgrace to pay for a service that does not deliver.
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Smart Friendly Driver, delivered on time!!

What great service!! Just had my parcel delivered within the advised time window and earlier rather than later in the hour, by a lovely man called Derrick, he was very polite, good humoured, very smart and a credit to the company. They have a really good tracking window, it gives you a number so you know how many more deliveries until yours arrives, then it immediately updates to say your package has been received!!. Great service thank you !!
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Excellent service with a very friendly and punctual driver

Excellent punctual service, always ontime. Very friendly driver. Excellent to be given 1 hour time frame, would definitely recommend.

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on time

Parcel on time un damaged A+
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DPD...simply the best

Today I received yet another successful delivery from DPD. In my opinion second to none for courier service. Their live tracking enables the recipient to follow their parcel from the depot to within 15 minutes of being delivered, which means no stress of waiting and wondering when the goods will arrive and no time wasted for either party. They send texts and emails to let the customer know, within a one hour window, exactly when to expect the delivery and then they arrive,as promised. Then there is that fantastic live tracking. Genius! Why can't all courier services operate like this? Learn from the masters, professional and super efficient.
Also I want to praise Bruce, who delivered my parcel today and on a couple of previous occasions. He is fast, efficient, friendly and even managed to negotiate our gated entry system,something not all delivery drivers have been capable of operating. He also went out of his way to make sure we got the parcel on time and to our door with no hassle. Thanks Bruce you are ace at your job. Would recommend DPD to anyone.
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Cheerful George always on time!

Always enjoy George's deliveries, always on time and with a cheerful word or two to liven up our day!
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Excellent Service.

The service provided by George our usual courier is always excellent.
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Simply the best - better than all the rest.

We have deliveries from DPD on a very regular basis, usually by George, who is a very friendly and helpful person.
We are a Florist business and receive the majority of our sundries, which include a lot of glass and ceramic items via DPD and the goods are always received in good order, and always at the specified time and day.
Good service, friendly people, whay more do you want?
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SIMPLY THE BEST

Other Parcel delivery companies should learn from DPD on how to run a very efficient customer friendly service.
I have had the pleasure of the wonderful DPD service a number of times this year and I am always very happy to learn when purchasing on line that the companies I buy from are using DPD.
On every occasion I receive an early morning email from DPD on the delivery day stating the one hour time period they will be delivering in. Today for instance delivery will be between 11.02 and 12.02, the van pulled up outside my house at 11.04, absolutely superb service. It gave me the rest of the day to arrange my other activities.
I understand that the software they use is available to everyone, what a pity Royal Mail have not heard of it, or the hundreds of other Parcel Delivery Companies... Thank you DPD.

DPD UK Details

About this company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

Visit DPD UK

Contact information

We live here: Roebuck Lane
B66 1BY
United Kingdom

Category

DPD UK is ranked 36 out of 51 in the category

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