Rubbish Customer Service
I purchased a Barcelona TV bed from Dreams in Hampshire on 1st January 2013 and it was delivered on Saturday 5th. The delivery guys couldn't get the TV mechanism to work and called their office to find out what to do. They then told me a message would be sent to the supplier first thing on Monday and the end of the bed would be completely replaced with another one. At that point I should have smelled a rat and told them to dismantle the bed, take it away and come back with one that works but we learn from our mistakes!! Anyway I called the showroom spoke to the manager on Saturday who apologised and said he would send a message to customer services on my behalf. I called customer services and they apologiesed and told me I would get a call back by 1p.m. on Monday. No one called. I've called Dreams customer services EVERY DAY, each time it takes 20 minutes to get through to some idiot who apologises and says the only thing they can do is send an e-mail to the supplier and get the supplier to call me back within 24 hours. They keep apologising by not doing anything to actually sort it out. I really wish I had read these reviews before spending almost £1,000 on a bed from this bunch of cowboys. I'm not prepared to give them any more chances and will be calling to cancel tomorrow. They can come and pick the whole lot back up and refund my money. How they manage to stay in business is beyond me. DREAMS - MORE LIKE TOTAL NIGHTMARE!!.