Disgraceful customer service
found useful by 3 people
We decided to buy a new bed that would last us a good few years. The total price of our order was £1400. We were informed by the store manager our bed would arrive on 15th December. My husband took a day off work. He received a phone call on the morning of the 15th that we would not receive our bed as it was not in stock! When we ordered our bed on the 2nd December it was in stock! A waste of a day. We were then informed our bed would arrive the week later. We informed the company that as we couldn't take any More leave they would have to deliver after 4pm. They said that would not be a problem. Delivery driver turned up at 11.am! They left a message with a neighbour and informed them that they do not deliver after 4pm! After various complaints to the store we arranged for a private courier to deliver after 4 pm which cost us another £40. Dreams now owe as a refund for not taking the old bed away and for the payment to the private courier. We have phoned the store on numerous occasions and have finally got through to customer service and have been informed that we should receive our refund by 31st jan. Every time we called customer services the call would be re-routed back to the store. stay away from the company.