We were the lucky ones
We visited the Taunton Store late in November 2012. The advice and service we received was excellent. We placed an order and asked for a February 2013 delivery. This was accepted. When we returned from an extended holiday, we found that the extension to our house had not been completed and unready for the delivery of beds and furniture. At first, we contacted the Taunton store to arrange a new delivery date, that was no problem, but shortly after we heard that Dreams were in some trouble, that worried us, but although the Taunton store closed before the delivery of the beds, we were assured by Customer Services that the delivery date would be honoured. The beds were not only delivered on the advised date, but within the two hour slot that they had promised. All was well except for the timber block inserts in the headboards. We were asked by the fitters if we could reduce the size of the blocks, and while this was being done trhe fitters left without checking that they would fit, and we believe took one of our screwdrivers After some difficulty we managed to connect the headboards to the beds. That was the only problem that we experienced. The furniture was delivered four days later direct from the manufacturers on the agreed date and within the time slot.