Helpful right to the end of delivery by hook, crook or time.
Review by confirmed purchaser
They were helpful at shop and I managed to get a little off an extra duvet cover - we were spending over £1000 for bed, guarantee, new duvet - larger bed that's why we needed new duvet cover. When bed arrived we could not open drawers underneath. Being in our 80s we did not want to pull hard and fall over backwards! Telephoned shop who said someone would call to inspect. They arrived and said one drawer not finished off properly and the wheels on the other were broken. They phoned shop who said they would reorder 2 new bases. On delivery they rechecked we did need new ones and promptly changed them remade the bed and took the two broken bases away. All in all good service with a smile.