The bed looks great, well worth the money and sooooo comfortable the storage underneath is well utilised...... Would recommend this to you and for the price paid well worth the money.
what a pleasant experience,staff that are helpful and polite,and not just wage earners
they had the customers interest at heart and the company they, work for.they are very concerned that not enough priority is given to the store regarding signage in and around the area,and we agreed very much with their concerns,we felt that the company do not fully realise what a very good staff group they have,in actual fact a dream team
Having tried other bed suppliers and not being impressed with the service I received, I decided to try Dreams and was very pleased I did. The staff were helpful and not pushy trying to make a sell. They left me and my wife to try the beds of our choice, but were on hand to answer any questions. Having placed our order the items arrived on the due date and the delivery team were first class and I returned to the store to ask them to relay this back to head office.
When I placed my order for bed and furniture I made a specific point of saying I needed the old stuff taken away. Bed was delivered and your delivery guys were great. Furniture was delivered by another company who refused to take away the old items and didn't even open the packaging. Took me 2 trips to the recycle facility to get rid of everything. One of the bedside cabinets was broken, but new one delivered quickly. Your own people came back to collect the broken one and took away the packaging materials. Get your own people to deliver the furniture and you'd have received top marks from me.
Fantastic service and caring for our needs, I have used dreams a few times absolutely fantastic memory foam mattresses all 3 of my daughters have them, great looking double beds. I think the only thing I didn't like was the selection of single beds.
The workers were very helpful and made suggestions when we asked about different beds and our needs.
It was helpful to also buy bedding.
I would have liked to be able to choose a slot in the day either morning or afternoon but there was a call saying what time the expected to deliver and it came on time.
THE OVERALL SERVICE FROM DREAMS AS BEEN A PLEASURE. THE STAFF IN THE STORE WERE HELPFUL AND POLITIE, AND ARRANGED FOR A SATURDAY DELIVERY, WHICH FITTED IN WITH ME. THE DELIVERY GUYS WERE IN AND OUT WITHIN APPROX 15/20 MINS AFTER FITTING THE BED TOGETHER AND TOOK AWAY ALL RUBBISH AS WELL. WILL DEFINATLEY HAVE NO PROBLEMS GOING TO THEM AGAIN IN THE FUTURE.
Really good quality beds & mattresses and such a vast range, everything is rated in terms of firmness & shows the sizes avaliable so it's really easy to understand. Also really good pillows too, all in a variety of shapes, sizes & firmness, I even bought a pillow for £59.99 !
After ten years it was time to replace our bed so we headed off to Dreams. I had assumed that as most people only buy a bed once a decade there was little incentive for bed retailers to offer good service as customers are unlikely to return for a decade, if ever.
I was very wrong. In store we were served by a knowledgeable, helpful, polite sales person. We followed Dreams three steps to choosing a bed and placed our order. Very easy and we commented on the way home that we hadn't expected any more than a few grunts from the sales team.
We had a call to confirm delivery and a second call on the delivery day to confirm the exact delivery time. The delivery drivers were polite and went to extra effort to get the bed up our narrow winding stairs. When it was looking a bit tight they even suggested they would help put the bed through a first floor window. Fortunately we got it up the stairs but it was good that they offered to go the extra mile if needed.
The new bed has been very, very comfortable and the old saying 'spend as much as you can afford on shoes and beds, coz if you're not in one you're in the other' is true.
I would definitely recommend Dreams and in another ten years expect to be returning...
Everything about the purchase of our comfy new matress was perfect. The salesman at the Coventry store was brilliant and we were able to easily find the matress for us! The sales order process was also very smooth, and we were notified of delivery exactly when we were told we would be. Delivery also went very smoothly and was exactly on time. First Class, Dreams!
Expected many things but a very professional service wasn't one of them. Their knowledge was apparent and fully utilised to provide us with an expensive purchase which we've enjoyed. Would recommend dreams in Milton Keynes to anyone - something we honestly never expected.
Our purchase is brilliant, the delivery was also exceptional.
Praise and recommendations where they are due and Milton Keynes deserves both.
From my first visit to the store in Telford, the service from Dreams has been excellent.
The biggest plus point for me was being at work all day i didn't want just a morning/afternoon delivery date it needed to be more specific, and to get a call a couple of hours before delivery was superb customer service. I would recommend Dreams to anybody.
Had a problem with re ordering a mattress, customer services wanted to charge us a high fee plus delivery charge when they had to return to the house anyway, took our complaint to the local store where the original order was made, the guys made a few phone calls , all charges and fees were cancelled to our delight, went out and returned with a tin of chocolates for their help. That is what I call customer service and satisfaction.
I AM TELLING THE TRUTH WHEN I SAY I DID NOT KNOW HOW BAD MY OLD BED WAS UNTIL I WENT TO DREAMS AND BOUGHT A NEW MATTRESS WHICH IS HEAVEN, I HAVE HAD THE BEST SLEEP EVER SINCE.
THANK YOU DREAMS.
Sales staff in the Bridgend store were very helpful and patient. We believed delivery of our matress would of entailed it being unpacked and laid on the bed, but upon arriving home after my father-in-law let the delivery guys in, I found the matress still wrapped up and sitting againt my wardrobe.
With a pregnant wife and myself with a back problem I hda to struggle to get the matress unwrapped and on the bed. Im sure it would of only taken the two delivery guys a few minutes to do that and what you pay for delivery, I would expect that to be part of the service.
Really enjoyed being able to take time to find out which bed would suit my needs as I have a disability. Salesman was very pleasant and helpful without being pushy.
Delivery was exactly as expected.
My bed is of great quality and I am very pleased with it.
Dreams was first choice to look for a new bed. They have been going for years so are obviously doing things right. Assistants were helpful and explained things clearly. When the bed arrived my daughter and I never noticed that it was not the firmness number we ordered. After sleeping on it I could not get used to the firmness and the heavily buttoned mattress. we rang the manager of the store and he told us to come back and choose another one. It was a £500 single bed so my daughter said I had to get it right for myself. I have now chosen a new mattress with memory foam and looking forward to a great nights sleep. Dreams thank you for being so amicable and understanding.
Was served by a very helpful & caring salesman named Paul at the Romford store, only one problem, which Paul sorted out, was the motor in one bed took a week to be replaced but that wasn't Dreams fault, it was the manufacturer.
After visiting Bensons 1st, we couldn't believe the difference in service & knowledge at Dreams (Torquay). The sales man was very informative & identified our needs quickly but also backed off & left us to discuss & make a decission in private (which is a novelty. but very much appreciated). We liked the way you had the mattress' arranged in order of firmness & price so you try 1 after another & decide where on the scale was the best fo r you.He was then very helpfull explaining the various ways of paying for our new mattress & even sorted out some discount & super quick delivery.
The bed and mattress I bought from dreams has been a true dream come true! The whole dreams experience was excellent, starting with good customer service, helpful staff, prompt on time delivery, helpful delivery drivers and then a fantastic and comfortable product.
I had a great service and product is amazing
We've bought from this store before and were impressed with the service. This second visit maintained the standard. There was a good range of products to choose from - to match all budgets. We had helpful, friendly, support from the sales assistant and have been very pleased with the mattress. Delivery was on time too!
I purchased a full bedroom suite, the sales assistant was very helpful, service was very good. the delivery arrived on time and the two gentlemen who delivered were very polite friendly and courteous they cleaned up as they went along and took all packaging with them. I would definitely buy from them again and highly recommend them to anybody already told my friends and family .
Shop very helpful ordered a bed just under 3k, delivery on time, installed bed frame, and then could not mattress up, said they would just leave down stairs..not very helpful, tried to get it upstairs, damaged wallpaper (BRAND NEW_ broke light switch completely off wall, black markes on ceiling and doors, not impressed, tried to call Dreams to complain but could not a reply.. would i recommend....great bed bad delivery and after care service
To reply as a company, please log in to your business account.