After popping into the milton keynes store, we purchased a divan bed and choose a lovely headboard. The salesman advised that the bed would arrive in the next week, although the headboard would take upto 2 weeks and we would need to collect it from store once they called us. This seemed reasonable to us, so we went with it. As promised the bed arrived within a week which we were pleased with. After 2 weeks we had heard nothing regarding the headboard. My husbard called to be told it would be arriving shortly. Another week went by and nothing. We went into the store and we were told that the delivery van which had our headboard on had broken down and so it was expected shortly. We were annoyed but understood these things happen. After another week and a half of hearing nothing, my husband called again. This time he was told that the headboard we ordered was discontinued and no longer available. Now we were angry, because clearly we had been lied to over and over again. They advised that we should select another one, however it would cost more because the one we had was on offer. We were fuming. Eventually we selected a headboard and we were advised they would discount it for our inconvience. The headboard was delievered and we are less then impressed. Its flimsy and doesn't fit the bed we order. We considered complaining to Dreams, but honestly what is the point, they will lie and fob us off again. Less then impressed we will not use this appalling service again.
The service and information I received at Dreams was first class, a salesman who actually knew the product and advised me what to look for in my price range.
I was very impressed and the after service was just as good, the beds (2singles) were put in place with the headboards fitted very quickly and all the packaging removed and taken away .
The "40 night comfort guarantee" is used as a bait. You think the will be sensible in the case you don't like the mattress but Dreams will not.
I bought a £1,799.99 set that latter we found too soft for us. We decided to exchange for a firmer one. The problem we could not find another mattress that matched the same value only cheaper and that's the problem.
The one we liked is £300 cheaper and they will not give your money back what I understand but not to be able to buy anything with the credit is an utterly absurd.
My advice is: don't buy thinking you'll have the opportunity to exchange because it can bring lots of headache.
Really great service from start to finish. Customer service is obviously a real priority to them. They arranged everything and were extremely helpful even though I live in a block of flats on the third floor with no lift! Would recommend to all & definitely use again! :-)
Well what can I say that I went to Dreams in Gravesend and the guys there where very helpful and interested in what YOU wanted to buy not what they thought you wanted, they were very polite and talked me into a product that I wanted to buy but had no idea how it worked they went through it with me and I bought what they said was good well it was better for me and thank you Dreams for your lovely custom....
The bed they deliver is nothing like the one demonstrated, they then insist you put up with the item for 30 days before they will consider doing anything, after that they will give you one more chance to select a bed that you can not try out n the store as all the stock is anything like the one delivered. Their Customer Service is much worse than even Ryan Air, never buy from them, go to John Lewis. There is now way will they take the product back and return your money, all government guarantee do not apply to Dreams, sorry better known as Screams.
Our salesman was very helpful when my mum purchased her bed, so when we wanted a new bed we knew where to go. Relaxing, unpressured experience in the shop and the delivery was good too, felt sorry for the 2 guys, it was the day of the hurricane they delivered. They hadn't had a good day, but were polite and made the bed up. Would recommend Dreams always.
We returned to buy a mattress and whilst discussing how we'd get rid of the old one the salesman was quite facetious about how we should just put in the rubbish dump (implying "what's the big deal?") on walking our with our new mattress I spotted a sign that you would dispose of our mattress yourselves for free. I chose not to engage with the staff member further to ask about this service as I would rather the hassle of disposing of the mattress myself than have to justify why I would prefer the service of you collecting it from me & I assumed because our sale was moderate he didn't want to offer the service as the margins may have been small in the first place. I think that speaks volumes & no doubt I'll be thinking of this experience when I do get round to bringing the old mattress to the tip.
Would recommend the store. Lots of time and help given when choosing a bed without being pushy! Dreams kept us up to date with delivery and excellent service here to.
Really comfortable bed too!
My experience with the Charlton store was a nightmare. I was promised that my bed would arrive on a certain date, though the store actually had no control over the delivery date, as it was down to the warehouse. Nevertheless the store still made promises they could not keep, and when I moved house, I did not have a bed until two days later. I can't be nothered to go into all the details of my horrible experience with the staff at the store but I would say, just never shop at Dreams.
Went into Dreams to buy a new spare divan bed and ended up purchasing a mechanical bed for myself to help my severe back problem. It is wonderful and gives me great support in bed especially when I am resting, watching television or reading. As I am registered disabled I didn't have to pay VAT, or a delivery charge. The bed was delivered as arranged and completely assembled for me. Thank you. My original bed is now in the spare room.
I was happy with the bed but feel that your pricing structure that you use in your shops is deceptive.
It was not clear until I went to buy the bed that delivery was extra. That is fair enough but there was no facility for us to collect the bed from the store in Guildford that we were buying it from to save this extra expense so it should be included in the price advertised. £40 delivery is excessive as well although it was reduced to £20 when we questioned it.
I was also not told that I needed to pay to have the bed put together. This was discovered when the bed was delivered. Again this should be included in the price with an offered reduction if you want to do it yourself and made clear to the customer. We got rid of my daughters old bed the night before and the mattress in the morning ready for her new bed and then as I was at home on my own and couldn't do it myself her bed couldn't be used until we'd spent the evening putting it together. Something we hadn't anticipated and we had to cancel a prior commitment to ensure she had somewhere to sleep that night
She does, however, love her new bed and it is now even more of a struggle to get her out of it in the mornings.
What great service from Dreams, I was notified by text at least 4 times to confirm when my bedstead was arriving and two hours before I actually got it. They was helpful and friendly. The service in the store was also very good. I was given enough time, not pressured to make a sale, they was friendly and helpful. The memory foam bed is firm but comfortable and warm.
Excellent service from Dreams in Haringey. Jalal couldn't have been more helpful to my disabled husband and myself and went out of his way to ensure our visit and purchase was as painless as possible. We can't thank him enough.
Our new bed arrived ahead of schedule and is the most comfortable bed we have ever had.
from entering the store I found the staff very helpful when required, the last thing i need when shopping is someone asking me if they can help and following me around the store, your staff had the right approach waiting in the background, I have left stores in the past because of staff.
they where all very nice and cheerful also got the star prize of a daddy bear which made my day
The whole experience was brilliant from buying the bed to having it delivered and put up. The sales person was lovely and really helpful, they delivered when they said they would. The guys that delivered and put up the bed were efficient and helpful. So thank you
I was expecting an early morning call to give me my two hour delivery time slot. I had heard nothing by 10.30am and after many phone calls between us i was finally given a time slot at 11.45am to say that delivery would be between 2 - 4pm. This time passed and no delivery appeared and after many phone calls it arrived at 6.45pm. The delivery team showed me the delivery note which stated delivery between 3 - 5pm not the time slot I was given. Finally when delivery was made it was done in such a rush that it was not a pleasant experience.
Orderd matress-only from Basingstoke shop. Told 3 weeks delivery but it came in only 1 . We were given a date & time slot and it was delivered within that time; nice cheery delivery men who took it righ tinto the bedroom and took a picture to prove it had been deliverd. Matress was double wrapped. Definitely 5/5
The staff at Dreams in Bromley were excellent at looking after me and helping me choose the perfect bed. I did not feel I was being sold to at anytime - it was more that I was having a one-to-one conversation about my needs. I ended up getting a double bed with headboard, orthopaedic matress, duvet and TEMPUR pillows (with 3 year guarantee) alongside a 10 year guarantee with the bed, plus a free matress cover and two duvet sets. All spread over an interest-free payment plan over 20 months, ensuring I got the highest quality but for a great price. The staff couldn't have been more accurate: you spend so much of your life asleep and in bed, of course you should invest time and money into something that is such a big part of your every day! I've had my bed for about a month now and it has truly made a big difference in my life. I couldn't be happier - thank you Dreams!
I'm sitting here sobbing my heart out because I'm trying to get an adjustable bed delivered that I paid for three months ago (August). I'm registered disabled and need this bed to help relieve some of my pain. I've been lied to, directly lied to, by two members of staff at the Oldbury store and just can't trust anyone there anymore.
I should have known not to trust the Oldbury store when the saleswoman tried to trick me into signing up to a marketing service (I asked if it was marketing, she said no, and I read the screen that said Marketing Opt-Out). But I thought it was a one off, and carried on with my purchase.
I was promised delivery of the bed and mattress on the 15th of Novemberm(when I paid in August) and then the 19th. The 15th was a lie as this was when the mattress would be delivered and not the bed; the bed was to be delivered two days earlier. I live in a small studio - I don't have space for two beds, and I can't sleep on a frame without a mattress. I then called Oldbury again to try and sort this out, and was faithfully promised that the bed and mattress would be delivered on the 19th. I've taken a day off work, arranged for family members to take time off and come from Birmingham to dismantle my old bed, and paid for a man-and-van service to take my old bed to my sister's house. I have now wasted everyone's time and money, as the frame manufacturer have said they can't deliver until 22nd, and never agreed with Dreams to deliver on the 19th.
I don't know what to do anymore, the cold has been making me more sore anyway, and the stress from this on top is making walking unbearable. I can't cope like this anymore and I just can't trust Dreams' people when they keep lying to me.
We needed a single/double bed and found one or two on line that were peculiar to Dreams. We visited the shop and the staff were courteous and helpful without being intrusive. The product was later found to be just the job and excellent quality. Delivery was £40, but our salesman threw in a couple of sweeteners, two pillows and a bear (my wife is an arctophile). The delivery was just as good. If I hadn't answered the door to the lads I wouldn't have known they were there. I'd recommend the Ashford store to anyone. Mulvers
Buying my new mattress was stress free experience from beginning to delivery. The staff in the showroom were very friendly and knowledgeable. My husband wasn't able to come with me to test for comfort but I was happy to place the order in the knowledge that I could try the mattress at home and exchange it if it wasn't right for both of us. I was able to choose a delivery date that suited me and dates were available as early as 2 weeks . Once my order had been placed I received a text message to confirm delivery within an afternoon slot . I received two further text giving me a timeslot within a 2 hour period and then on the day of delivery we had a phone call from the driver to tell us they were 15 minutes away . Fantastic communication. Delivery drivers were polite and swift . Our new mattress is beautifully comfortable and we are sleeping much better. SWEET DREAMS REALLY ARE MADE OF THIS!
I purchased a top of the range memory foam topper as a cheaper alternative to a matress. It is magnificent. My sleep has hugely improved, my old matress rejuvenated.
The sales rep was super helpful and knowledgable. Good job, good product, good nights sleep. Dreams...,
Shopping at dreams for a very pleasant experience. The salesman balanced giving us plenty of attention and information with space to make a relaxed choice. The communication regarding delivery was excellent. Many a company could learn from Dreams customer care from purchase to delivery. Well done Dreams
We purchased a bed 9 months ago from a different retailer and although this was a good bed it had a memory foam topper on it which made it too soft for our liking and gave us backache. We went to a variety of shops and then went to Dreams to ask for their advice as we did not feel happy with the information I was receiving. Dreams were fantastic, they did not push us into purchasing a bed there and then but was more concerned with getting the correct bed for us. They explained how the beds were made in terms of firmness and the different types of bed manufacturing e.g. memory foam, individually sprung beds, pocket sprung etc. which was easy to understand and had samples of these. They showed us several beds in the firmness were wanted and gave us different pillows to try and left us to lie there for some time without the look are they going to buy or not. They asked us if we would like a drink which was a nice touch.
We eventually went for a 1200 pocket sprung divan bed with a firm rating. This is an excellent quality bed and we are now very happy with it. They delivered it when they said.
Overall I would recommend Dreams to anyone and for those who are wondering we purchased it from Mansfield.
Please see above.
From the moment we entered the Bolton Showroom, we were greeted warmly and with appropriate deference as a customer. We were very impressed by the gentle requests were to need any help and overwhelmed by the quality and depth of knowledge of the salesman and his team. The quality was clear from the bed we decided to buy (Tempur) and the price was impressive and acceptable.
Delivery was arranged and date and the met immaculately.
We have been tremendously impressed all round and have already recommended Dreams to friends and colleagues. Thank you!
The staff at Dreams pulled out all the stops to provide an excellent service when I needed to get a new bed for my Dad at very short notice. I can't thank you enough for going the extra mile on my behalf.
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