They were helpful listen to what I was looking for then offered a few options to fit my needs and delivery was very punctual so I didn't need to wait around all day for my bed to arrive.
We purchased an oak bedroom suite from Dreams in Chelmsford.
The sales staff were very friendly and helpful and interest free credit was arranged promptly with no problems.
The items were delivered well within the timeframe quoted and the delivery men expertly assembled the larger items on site and positioned everything as needed.
I would recommend this service.
It was so easy. We were looking for an unusual size of bed - small 4ft double. The assistant couldn't have been more helpful, but with no pressure to buy anything. We found exactly what we wanted: base, mattress and bedhead - and even found a wardrobe to go with it. Delivery was exactly as promised.
All in all, a very good service - and great value for money!
I went to see Roma Bedstead Bed at Dreams, Feltham, TW13 4GU.
They didn’t have it in the showroom but the salesman (named Peter I believe) went beyond the call of duty to find a store that has it and finally after a few phone calls he gave me an address in Slough. After seeing the bed I felt I have to go back and order the bed from the store with the very friendly and helpful salesman
a trip to the dreams clearance center in sheffield saved us a fortune, we got the bed we wanted and haggled a price well inside our budjet, spent around 2 hours in the store, trying beds and being given free coffee, we had banter with the manager, the auditor, salesmen and display team, eventually bought the same bed we had seen in chester but by a huge saving margin. we were helped along the way with the knowledge and answers from the team, and had a good laugh, no high pressure selling, but attentive , honest and helpfull. some of the items are shop soiled or knock backs, but the saving far out weighed the minor deffects, all of which were pointed out, and a proviso that they would exchange if not happy.
well worth a visit and look forward to many decent nights sleep, thanks guys. they even wrapped it up and loaded it on my van.
I cannot fault the assistance provided by the staff in store to help me make a decision on what bed to choose and the delivery service was faultless including the staff removing their shoes before entering my bedroom when delivering and installing my new bed. Great service and would recommend to anyone.
bed oknothing special for the price off it.fitters great but when they had gone found out that 1of the doors on the cuboard had not been fitted properly and i had tostart trying to alter it ,which wasnt easy.solid bed but cheapwood and over priced for the quality.
I went in for a single bed couldnt see exactly what i wanted, was shown different options. Also looked at furniture took away measurements but unfortunately wouldnt fit, shame because there was a good offer on.
Our purchase was for a child's bed, 4yr old boy the staff at the leamington branch where fantastic, very friendly and engaged with our son during the process.
Delivery was earlier than expected, not a bad thing and delivery team built the bed within 2hrs without any issues, again very professional.
End result one very happy 4yr old, thank you.
The staff are just so helpful and knowledgeable, it made picking a bed and mattress for my son who is growing into a man at an alarming rate!
We looked for a long time for Bedroom cabinets and Dreams had just what we wanted and they were on offer so we went for it. Signed up and then got hit with £45 delivery charge. We were shocked by this and asked if the items could be delivered to the store for collection but were told this was not possible. So whilst we go what we wanted and are very pleased with the quality of the product the £45 delivery charge is too much especially when there is no other way to get the items.
Very good service, friendly and helpful sale assistants. The bed as well as the mattress arrived as scheduled. the products are of high quality as outlined and happy with the purchase. Would definitely use them again. Highly recommended.
My old mattress needed to go. It had been languishing there a long time, and with the concurrent end of a troublesome relationship it was not the only one to be shown the door. Onwards and fresh start! Sleep for me is an essential and had become physically painful so I needed a support - support for my aching bones and support for my mental sleeping health!
I went for memory foam, having totally been dismissive of it before. I went with a blazing gut instinct decision after trying out a few mattresses in the shop - my key desire being "one of those vacuum packed ones that comes all sucked in that I can get NOW and get home and SLEEP!!!" and so it did. Within 24hrs it was all puffed up and ready to go - and what an eye opener (or shutter!) sleep sleep sleep sleep sleep is all I did night after night after night. And it's so fresh! A little smaller in height to your average mattress and that takes getting used to, i.e. I got over the flat "it's a camping mattress" feeling very quickly. It has not lost it's shape, firmness or freshness over time - I look forward to my sleep now and no longer feel sore or the need to constantly roll over and over before I fall asleep out of exhaustion. My sleep has improved and I don't wake up so much in the night, and I don't get that dodgy clicky shoulder or a dead arm from lying on my side anymore.
Thank you for my sleepz!!!
We ordered a children's bedroom set months ago we changed the order, a new one came the delivery people refused to take the other one back. Since then no one has come to take it still. We have contacted the local Dreams in Haringay Branch many times they said they could not help us. Please contact us to have this removed from my property as soon as possible.
I had a budget, not wanting to pay more than £200 for my teenage son's matress. There were only 2 matresses anywhere near that price but the assistant explained you get what you pay for and only cheaper matresses were available online. He gave me free insurance. The text service kept me up to date about delivery times etc which was really useful. The delivery drivers rang on the morning.
We went looking to replace our old worn out mattress and after being expertly directed and advised by Russ at the Bedford Dreams store, we left with a new Tempur cloud memory foam mattress and new bed base. Russ was patient and expertly answered all questions allowing us to decide on a bed that was right for our needs. He even went beyond the call of duty and washed,dried and replaced the mattress cover as we had purchased a demo unit. Dreams have products and finance solutions for all pockets and there is no pressure. I would thoroughly recommend Dreams to anyone considering purchasing a new bed!
I was unsure of what kind of bed I would like, the staff were very helpful and supportive throughout the experience. I would recommend Dreams to my friends and family .
We visited dreams in Mansfield and were impressed by the comprehensive selection of beds and mattresses. However the best feature was the salesperson, Jerome. He was not at all pushy.He had an excellent knowledge of all the different mattresses and what would suit us best. He did not demean us when he knew that we didn't have a top end budget. He gave us lots of time to think and revisit before we made a decision. We had just had a bad experience with another top store and had actually sent the mattress back. How fortunate we were to meet Jerome. We love our new mattress!
The showroom promised the delivery would be made direct to the bedroom on the first floor of the house (normal access, no constraints) the delivery was made by one person who was not able to carry the bed up the stairs. Dreams charged £30 for delivery and then failed to fulfil their promise. NOT IMPRESSED. Very POOR SERVICE
I was very impressed by both the beds and the customer service at Dreams. Frank, the assistant, really knew his stuff and made sure we got the perfect bed. Delivery was arranged quickly at a time to suit us but that is where it all went wrong. The two man delivery team were slapdash and uncaring. They damaged both our staircase, where they took a chunk out of the woodwork; and the front door, where they ripped off the drip strip which they threw on the hall floor before making a quick exit. Without apologising or even drawing our notice to the damage. I would advise Dreams to take the delivery contract off XL.
In store was given time to browse, offered help without it being pushy and talked through purchase process.
I had to change delivery day and this was easy to do on line. Delivery guys rang beforehand to let me know they were on way which was great. But once they arrived they moaned about how heavy the matress was and how hard it was to get upstairs. It would have been better if they had just got in with it, I couldn't help how heavy it was!
Fantastic experience, the guy in the shop was brilliant and did a good deal due to the number of items purchased. Delivery was efficient and the bed was put together, rubbish removed in c15 minutes. Will happily buy another bed again from Dreams
I ordered a Silentnight double divan bed and am very pleased with it. The bed took quite a long time to be delivered as it was not in stock at the time I ordered it but this was something that I had been advised at the time of ordering. The biggest negative though is the cost of delivery and the fact that a separate charge was made to take away my old bed and mattress. There are other bed retailers who either only make one small charge for delivery and no charge for removing the old bed or in some cases make no delivery charges at all.
I knew that I wanted a divan bed, but did not realise the options available to me fabric's / colours/ mattress ... to choose from. June (Im not 100% of the name) the lady who served me was really helpful, she was also very patient and did a lot of checking for me on availability and options - I explained that I needed the bed before my son who was returning home from working abroad. June understood my needs and once decided what I wanted she put a dummy order on the system to ascertain delivery date as the date quoted was too late she then promised to phone head office first thing in the morning (it was Sunday pm) and would get back to me. She did just that and to my delight she got a date on the Saturday before my son return on the Tuesday. The bed looks great and I am really pleased with it.
I have worked in customer service for many years and I have to say that June was brilliant , not overpowering, pushy - she was polite , professional and understood my needs - she deserves recognition .
It was just after lunch and not too busy in the store , the other assistances sat around chatting, one was eating a yogurt on the shop floor which does not give a good impression - June was definitely the star of the show. Thank you
Go to Dreams for your new bed, friendly staff, encourage you to try the beds & give they tell you their own experience of the beds they bought. The delivery men who assembled the beds were terrific too! They were so good, I went back & bought a second bed too.
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