Dreams reviews

Dreams reviews

Good
8.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
38 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivery guys were prompt, professional and friendly!

Can't comment on the product as of yet, but just wanted to say thank you to Matt and Lee who delivered the bed. They were both very professional and helpful.

Thanks for the great service.

Laurence
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service

From the start at the shop to delivery this morning, customer service has been excellent. The company has kept me up to date throughout by text and the delivery guys Lee and Adrian phoned last night and again this morning to let me know exactly when they would be arriving. They were friendly and efficient, taking extra care to get the bed up our very tight staircase. Assembly of the bed was done quickly and an explanation given about how to fit a headboard at a later date. I would definitely recommend Dreams to anyone looking for a new bed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service!

Since I placed the order , I was given constant updates on the progress. The driver called as promised on the delivery day, and again half hour before delivery to allow me to leave work. The driver and assistant were both very friendly guys, arriving promptly and working efficiently to assemble the bed. They were both extremely polite and professional, a pleasure to deal with. Go Seb and Lee!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Service , Great Delivery

I ordered the bed on-line on Thursday for delivery on Saturday, I received a call to confirm the delivery time they turned up just as promised, Neil Q and Seb T were two great ambassadors for Dreams the best service that I have received from a company in many many years. I just hope everyone gets Neil and Seb turning up.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent, Friendly Guaranteed Service

We had arranged morning delivery of our mattress with Dream Customers Services. However when contacted by the Driver, he informed me that although I was second on the delivery list, they wouldn't get to me till afternoon. I informed him that we had prior arrangements for the afternoon and that's why we had arranged a morning delivery. The driver remained professional at all times and even said he would ring me mid morning to update me with a clearer time, which he did. Luckily they arrived just before lunchtime and I took delivery of my comfy mattress. Both Dreams delivery men where very friendly and professional and made sure the delivery was on time. Thanks to Matt and his colleague. Very happy customer!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service from start to finish!

Am very impressed with the service we have had from dreams. The communication from start to finish was 5star. The delivery men, Lee and Matt were very kind and did a fantastic job, making sure they took care of not only my new purchase but also my house!

Would highly recommend!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Efficient and Couteous Delivery, Kem and Ashok

Kem March and Ashok took care and time to deliver our new bed to the bedroom. It was assembled in no time at all and with a smile.

We cannot speak highly enough of the two guys, thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Martin P & Duane

Martin & Duane were very friendly delivery men that delivered the new mattress right to the bed and brought down the old to another bedroom despite not being informed prior.

Delivery made on time within the delivery slot.

Would defiantly recommend Dreams & these delivery men!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Jolly & chubby + Jolly & old/ Dave & Seb

Dave & Seb are really friendly delivery men and kindly made the bed up for me, despite not being informed to do so. Hopefully, you'll have your bed delivered by them! I'll leave it to you to decide which one is which ( chubby/old) and this is how they described themselves - not me!

Given 4 stars due to them, not impressed by the Aylesbury store which failed to let them know to assemble bed - despite repeated assurances the bed would be made.
Dave & Seb would get 5 stars definitely.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A great buying experience from start to finish

The staff at the showroom were great. Friendly and helpful but not pushy. The delivery went like a dream (no pun intended). The delivery men, Ian and Julian, phoned to give me a smaller window which saved me time. They then arrived on time, wore shoe covers to protect my carpet and were friendly throughout. The quality of the beds were great too. Can't fault Dreams. I would definitely order from them again. Thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Friendly and Efficient

Easy and efficient from start to finish. James in the Cardiff showroom made us feel welcome and spent time making sure we were happy. The delivery was fantastic. Scott and Richard were friendly , courteous and professional. Actually gave us advice as he had the same mattress and a bad back. Well done Dreams.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service

Scott and Mathew delivered quickly and efficiently.

Marcus in the Bridgend store has been excellent in the help he provided at a stressful time helping select two beds and later the linens.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great new bed assembled beautifully

Dreams delivery team were excellent. I was informed of the time of delivery. They arrived promptly. Both were friendly , neat and efficient. The bed looks great.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic delivery - thank you !

Stuart and Peter were brilliant delivery guys - helpful, personable, hard working, informative ........ ! The ladies in the sales office were also helpful & knowledgeable. Will definitely go back if we need beds in future for the children.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

fabulous new bed thank you scott and ian

Thank you scott and ian for delivering my lovely new bed on time no messing about and very friendly helpful people :) thank you .. kylie mcdonald
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Phil s and Julian best bed makers in Wales

Phil s and Julian are the best bed makers in Wales
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Thankyou lee and seb

I. Am pleased with the customer service that seb and lee gave me they done there job and fixed my bed within seconds in the future when I order from dreams i want them to deliver my goods Thankyou lee and seb
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service!!!

Dreams provided us with an amazing service from store to delivery. We accidentally ordered the wrong size mattress for our new flat, and Rebecca from customer services was very helpful and efficient in resolving this for us. Our new king size mattress has just been delivered by two lovely gentleman- Sebastian & Lee Reynolds. The delivery team were very friendly, took the old mattress and unpacked the new one. What more could I ask for! Thanks again Dream team ;-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Order no:061A004958- delivery of ottoman bed, delivered within given 2 hour window as promised by 2 very helpful delivery men

Ottoman kingsize bed and headboards delivered today. Very courteous and helpful delivery men named Phil and Julian. Took away all packaging thank you for a smooth delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

excellent company

Very helpful delivery boys and shop.love my new bed.definitely come back.
thanks for the help andy and ric

Is Dreams your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

Visit Dreams

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.