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order that was sent was short in quantities

I had ordered 100 poker chips to be used within a company event, when i recieved my order it came with 3 packs of 25 chips and the reamainder lose within the envelope, when I counted the delivery quantity there was actually only 81.
Having then checked the delivery reciept clearly states 4x25 =100, and to make things worse it had been checked by 2 persons prior to being sent who had initialed the reciept to say the order was correct!!
As my event was running a couple of days after the delivery there was no point in requesting the remainder to be sent as they would not have arrived in time, basically I'll not use drinkstuff in the future
    TrustScore 9.4 / 10
    2,248 Reviews

    Reply from drinkstuff.com

    Dear Mr Bryant.
    We are so sorry that we short delivered you by 19 chips. I can assure you this would have not been intentional and was merely a picking error. Having said that the packer should have picked this up when also signing. We will certainly conduct the relevant retraining on the despatch of these products.
    However if you had contacted us upon receipt of your delivery we would have resolved this immediately for you and in time for your event.
    We would request that any customer who has similar issues contacts us immediately and we will of course seek to resolve it for them in a timely manner.
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