Dear Mr Higgins. We can only apologise for both the initial error and for not re-sending the items out for you in time for the party. It also seems due to an administration error we have not refunded the next day delivery which is our procedure under these circumstances. Luke, the young gentleman who dealt with your order will can you back to apologise personally and to deal with the refund for. As you can see from our Trust Pilot ratings our Customer Services is normally very high but on this occasion we have let ourselves down.