Ordered pack of 12 plastic martini glasses for daughters 21st birthday party. On delivery 8 were broken. Given option of refund or new stock sent out. Too late to reorder as party was next day. Disappointed that only refunded for the 8 that were broken and not the pack price. Think full refund would have been appropriate as a good will gesture. Pointless using just four for the party so went without.
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We apologise that there was some damages to your order and that you were only refunded for 8 of the plastic martini glasses. The refund should of been processed for the whole pack and was an error on our part.
We have now refunded you the full amount for and once again we apologise for the inconvenience caused.