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3 Reviews

Review by confirmed purchaser
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Fast delivery but not completely happy

I ordered 2 Port Sipper Glasses from the site for a Christmas Present for my partner.
The payments process was easy and convenient and delivery was fast, however the item was not packed up very well and could have easily gotten broken in transit as the glasses were in a not very well padded cardboard box. The cardboard box itself was inside a semi transparent plastic mail bag which had a large hole torn in in when I received it (so easy to see what's inside), and the bag had Large Drinkstuff branding all over it. I really would appreciate discreet packaging ensuring the if the recipient see's the package that they won't know anything about what's in it!
    TrustScore 9.4 / 10
    2,243 Reviews

    Reply from drinkstuff.com

    Dear Jane,

    Thank you for taking the time to leave us feedback.

    We apologise that the bag was torn when you received it, we would expect the courier to look after our parcels in a more suitable manner and we will take this up with them directly.

    With regard to the logo on our bags, this is a common marketing tool used by most large companies like ourselves. Amazon, Next, Office and many more use this marketing tool.

    We do offer an alternative delivery address as an option should any of our customers be concerned that the recipient may see the order arrive.
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