drinkstuff.com reviews

drinkstuff.com reviews

Excellent
9.4
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Review by confirmed purchaser

Very Disappointed

I recently bought a cocktail shaker which has drinks recipes engraved on it and it is IMPOSSIBLE to get lid off so as to allow the liquid is to come through the strainer part to catch the ice. I have asked many people to try but it is unbelievably tight, this is really annoying as I was planning on giving it as a gift to someone for their birthday. When it arrived I was away on holiday and so didn't open the parcel until over a week later, but apparently you need to report it within three days of delivery (I will try anyway). But why the people who choose the product can't even do a cursory check to see if the most basic functions work i.e if the lid will come off is a mystery!
drinkstuff.com

Reply from drinkstuff.com

Dear Miss Griffey,

Thank you for your feedback. We apologise that there is an issue with the item that you purchased. A member of our Customer Support Team will be in direct contact with you to resolve this for you.

We do advise on our invoice that all order issues need to be reported within 3 days, as this is deemed a reasonable amount of time to do so, however we do understand that there are circumstances that make this unachievable.
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Review by confirmed purchaser

everything good

I found drinkstuff.com to offer one of the best prices, it was easy to order and was delivered as promised, would use them again.
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Review by confirmed purchaser

Brilliant

Ordered a load of stuff for a party I have coming up. The website is easy to use and full of amazing products. Received my order promptly and very well packaged. Very impressed and will be coming back soon to place another order. Highly recommended!
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Review by confirmed purchaser

Quick service but questionable quality

Product arrived promptly but box was not sealed. No assembly instructions included and one piece was damaged superficially. Product OK but unlikely to repeat-visit this supplier
drinkstuff.com

Reply from drinkstuff.com

Thank you for your feedback.

We apologise that part of your order arrived damaged. Whilst we ask to be notified of all breakages within 3 days from receiving your order, we appreciate that being a business yourself, this is not always possible.
Please be aware that we are fully committed to resolving this issue and will be contacting you immediately to advise on what we can do to help. Our apologies for any inconvenience caused.
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Review by confirmed purchaser

the best jug ive seen so far

bought this jug for a friends housewarming gift.
its unusual shape and good quality made it the talking point at the party.
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Review by confirmed purchaser

Fantastic

one of the glass jars arrived broken and there were no quibbles when we rang and a replacement arrived almost the next day.
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Review by confirmed purchaser

Great customer service

Received order but was the wrong colour. Staff so apologetic sent out replacement straight away and collected wrong ones. Stools easy to assemble and look great
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Review by confirmed purchaser

Very happy with the service and my purchase.

Really happy with the service and I will defo use again.
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Review by confirmed purchaser

Rather disappointed with goods on delivery.

I had ordered 4 boot shot glasses as a present. They were delivered on time but the first lot had two faulty glasses in. I contacted customer service who promptly sent out another two to replace, only once they were delivered one and a chip in. I have repeated the process with customer services and now I wait to see what's in the next delivery!!!. I'm rather disappointed as the gift is now over a week late!!!!
drinkstuff.com

Reply from drinkstuff.com

Dear Mrs Smith,

Thank you for leaving some feedback.

We are extremely sorry that this order arrived to you with damages.

We always encourage customers to contact us directly such as you have done so that we can do our best to ensure the issues experienced are immediately resolved. We can only apologise that on this occasion we were not able to do this.

Please be aware that this product in particular is quality checked regularly so that any issues can be spotted and quickly dealt with. Nevertheless, in light of this feedback we will perform these checks again with immediate effect. We will also pass this feedback on to the warehouse manager so that the packaging process can too be reviewed so that we can make any improvements where necessary.

We will be contacting you as soon as possible to discuss this issue further. Our apologies for any inconvenience caused.
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Review by confirmed purchaser

Bottle of wine glass!!

Excellent gift, father in law well chuffed, super efficient delivery and very well packaged, thank you x
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Review by confirmed purchaser

Brilliant Customer service

I placed an order, and silly me, gave the correct address but the wrong postcode!! But the customer service sorted it all out and I received my parcel the very next day...
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Review by confirmed purchaser

delivery options not so great

product as described, but not happy with courier services - the ones that don't give you accurate delivery windows, so you're expected to hang around waiting.
please use collect+ as an option.
also, switch to one of the better courier delivery companies who provide excellent tracking for clients.
drinkstuff.com

Reply from drinkstuff.com

Thank you for your feedback.
We apologise that you were not impressed by the delivery service you experienced.
Please be aware that we are fully committed to resolving this issue and will be contacting you immediately to advise on what we can do to help and to discuss the delivery services we offer. Our apologies for any inconvenience caused.
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Review by confirmed purchaser

Excellent , and fast delivery , will definatley use again.

Brilliant company, goofs arrived quickly and well packed. Will definatley be back to use again in future.
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Review by confirmed purchaser

Good company, great service

Fast and friendly service with good tracking of delivery.
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Review by confirmed purchaser

Quick delivery, item exactly as described.

The package arrived well packed and very quickly. The glasses are exactly as described. Thank you.
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Review by confirmed purchaser

Nice

Nice I'm happy
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Review by confirmed purchaser

Great service

Have used drink stuff for about two years and have always received exceptional service.
It also helps that this company use DPD to deliver who are fantastic and give you 1 hour delivery slots.
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Review by confirmed purchaser

good service and good products!

I bought 3 tankards for gifts for my ushers and they were great quality!
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Review by confirmed purchaser

5 star service

service from ordering to delivery excellent, would definitely use again

Reasons to buy from drinkstuff...

Live Stock

If an item is shown "In stock" on our website it is in our warehouse and ready to be picked, packed and dispatched to you.

Free Delivery over £50

Spend over £50 and get Standard UK Delivery for FREE! Get free delivery to Scottish Highlands, Northern Ireland and Off-shore UK when you spend over £100.

Next Day Delivery with 1 Hour Time Slot

Select Next Day Delivery with DPD and receive a 1 hour time slot on the morning of your delivery via email and/or text message.

Trade Discount

If you're a business, please contact our dedicated sales team to discuss your requirements. Our Platinum Account offers discounts on regular orders and bulk purchases. Contact: sales@drinkstuff.com

Safe & Secure

We have been audited and approved by Trusted Shops who offer a Buyer Guarantee on all orders up to a value of £2,500. We accept debit/credit cards over an encrypted connection as well as PayPal for a fast, hassle-free payment.

All about us...

drinkstuff.com is the one-stop shop for Bar Accessories, Cocktail Equipment, Glassware and Tableware. We offer a broad range of products for entertaining your guests.

Visit drinkstuff.com

Get in touch...

Call us on: 0845 313 3352
We live here: Saxon Way, Melbourn
SG8 6DN Royston
United Kingdom

Category

drinkstuff.com is ranked 4 out of 5 in the category Brewing

drinkstuff.com is ranked 4 out of 7 in the category Catering

drinkstuff.com is ranked 23 out of 144 in the category

drinkstuff.com is ranked 23 out of 98 in the category Kitchen

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