I've registered an account on drjays.com and was about to make an order before I was met by the shipping price. The shipping price was too expensive to my country, in my opinion, so I decided not to complete the order and close the website.
I've been spammed by drjays.com newsletter for months and decided to unsubscribe as I had no intention to make any order whatsoever. I was redirected to a "You have been unsubscribed from our newsletter" message. Still received newsletters the next couple of day so I subsribed again. Same message. Same spam.
So I contacted the support and was replied with this message: "Thank you for contacting DrJays.com. We're sorry to hear that you wish to be removed from our mailing list. I have submitted your request to be removed from email mailing list, please allow 2-3 weeks for this change to be made. If you have any further questions or concerns feel free to contact us." - I got this message 07-01-2014 which is 49 days ago today.
First of all. I have years of personal experience with newsletter systems handling thousands and thousands of receivers. Any receiver who wishes to unsubsribe will be unsubscribed in seconds, so don't throw me off with that bs nonsense.
Still receiving spam almost every day. If you like spam multiple times a week, register, but if you don't want, never subscribe as drjays.com aren't familiar with the term "unsubsribe" and it's meaning.
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DrJays is a very good American Urban website for apparel. I have ordered on a couple of occasions and had my delivery sent from America in good time. I think what also stands out for me about DrJays is the fact they calculate vat and tax into the cost when you order your items so there is nothing to worry about when the postal service receives them over here in the UK. Very pleasant experience dealing with them.
Fantastisk side og købe tøj fra. Ekstremt stort udvalg med fedt tøj. Priserne er helt i top! Kan sgu ikke blive billigere. Eneste ulempe er at det sendes fra USA så går mere end et par dage. Men alt i alt, GOD oplevelse.
As yet I have only complained about certain online retailers because my outrage dealing with them brought me to this site so this review is of a retailer that actually gets it. Drjays is a fine example of online retailing and how it should be. Firstly their website is exceptional with excellent presentation, clear photos of the products, easy navigation and the option to view products in order of them being added so you don't miss a thing.
There is one problem in that they don't give individual sizes of clothes which means as it is based in the USA I have learnt it is too risky and too expensive (for returns) to buy jeans. It is also pretty risky buying tops but since I regularly buy the same brands I have come to find what their typical sizes are and have mostly avoided disappointment. When I first started buying from Drjays a few years ago I ended up having to resell a lot of stuff on eBay because of this as it was too expensive to send back.
The customer service is second to none. I have ordered a considerable amount from Drjays and a couple of items have turned out to be damaged or faulty. However my emails were replied to within one day and replacements were sent out hassle free.
More recently Drjays have introduced an incredibly good value shipping method for overseas which determines any tax at the time of sale and is the cheapest shipping from the USA I have ever had to pay. My last order was bought with this method which is an economy post but arrived just a few days after my order. When I first started ordering from them shipping was with FedEx or a similar service which was grossly expensive. When it arrived in the UK it would often be taxed and I would be charged a ridiculous admin fee which would altogether almost double the price of what I had paid for the products. Thankfully those days are over and with the new shipping method and currency exchange rates plus the offers on the site you can get some great bargains.
Which brings me to my last point. The prices on Drjays for the products themselves are much better than any UK shop and there are often reductions and offers which make shopping with them a no brainer.
So all in all a great shopping experience with excellent customer service, huge selection of products with great photos, easy payment system and delivery... They just need to get more accurate fitting guidelines. If not for every article but for every brand. I hope Drjays continues to be successful and that other online shops follow suite.
Super god hjemmesiden, hvis man skal have noget street baseret tøj. Jeg har nu handlet der 2 gange, og jeg kan ikke klage over noget. 1. gang bestilte jeg for ca 1000 kroner (Jeg har betalt moms), og jeg sendte cirka halvdelen tilbage. Der var ikke nogle problemer i det. Anden gang gik som det skulle, og tøjet var her efter 4 dage med Fedex. Dog kan der ikke bestilles NIKE sko, da NIKE Danmark har lukket det ned.
Ok, well I had ordered twice from drjays on the same day, apparently not allowed to edit the order I had just placed before it had even begun processing, but that was fine. My first order was 100 CDN and with tax and shipping came to about 125 CDN. The second order was 45 CDN and with tax and shipping came to 60ish CDN. A few days later the first order was shipped and it said everything was fine, but then the next day it said that my second order had shipped, but that it was 60 CDN, and about 75 CDN with tax and shipping. I was kind of confused and mailed drjays, they said they had changed the price before my order was processed, but it was not that way on the website, which was not changed for another two days. Then about a month and a half later the first package came, and the mailman said I had to pay 25 CDN in border fee's and such for drjays to ship it over, which I mailed drjays about and they said they would reimburse my card, which they never did. And well, the second package? It just never showed up.