drum-stop.co.uk reviews

drum-stop.co.uk reviews

Excellent
9.6
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Review by confirmed purchaser

Hassle.

I first ordered a Remo Powerstroke Pro 22" bass drum head. This arrived in acceptable time, however the box said Evans on the front, with a label saying 20" EMAD. Why? I was so close to returning it when I decided to open it up, discovering the Remo head inside. This was both frustrating and confusing, as there was no letter with the package to apologise for the packaging, or even the correct label on the front of the box.

I then purchased a Evans Double Pedal impact pad several days later, an email then followed that (Thursday) evening thanking me for my purchase and informing me that my delivery will be with me within 1-2 working days. I was expecting the package on Saturday, but never recieved an email telling me it had been dispatched. Obviously I was confused and this made me slightly angry. I never received an email. All of a sudden the package came through my letter box on Tuesday. 4 working days?! Not a single email?!

Not a good experience. However, I am happy with my products.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Hi Matthew i just wanted to say that we are very sorry to have caused you such confusion and upset. We very often DOUBLE BOX our large drum heads to assist in protection in transit. The Head was just outer boxed with another spare head box and your original order was inside in its original box. I'm sorry that caused you some confusion it was never meant to and only a precautionary measure to protect a somewhat delicate item. With regards the Missing email? I am not sure what happened there as like you say you did get the first one and our system only picks up the one email from the original order. Maybe your Spam Filter? Anyhow the original Dispatch time was quoted as 1 - 2 Working Days, which means it was Dispatched the very next day the Thursday (after the order was placed Wednesday). We also emailed you as the item was dispatched to say it was going out by Royal Mail which can sometimes take 2 - 3 days as Royal Mail are out of our hands on their delivery times. Im afraid we can't really improve this service in which we seem to have delivered on time as promised and the item was securely protected fit for transit of a delicate item. I can only apologise for you finding this upsetting and Hassle Like. We assure you this was not our intention and always strive to give the best service. Im only sorry you felt disappointed. Many Thanks Emma Goss
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Review by confirmed purchaser

Fantastic service

Very friendly and a super quick next day delivery and at a good price. Perfect!
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks Alison for the five stars!!
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Review by confirmed purchaser

Great service

I would recommend drum stop to anyone wanting but drum gear. I ordered a set of Mapex drum cases, after searching the web drum stop were the cheapest. After placing my order the cases were with me in a couple of days well packaged
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks for the five stars Alan!
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Review by confirmed purchaser

Top notch service

Fast and efficient and with a personal touch thats so rare.....we buy all our drum gear there.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Kim thanks for the five stars and the awesome poem!!
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Review by confirmed purchaser

Truly outstanding service

Used drum stop for the first time this month and have had truly superb service from the beginning. The team are great at helping you out (and do actually call you back) unlike many other companies.

Price matched a set of Paistes for me and delivery was quick and tracked.

The supplied stand snapped after a day (manufacturing fault) so I contacted Drum Stop who quickly asvised what to do, and even offered me the abuility to upgrade to a more solid product for the difference.

I couriered the part back and then phoned me back the next day, remembered what I had asked and sorted out taking the payment difference. Next day my new stand arrived.

completely hastle free service and also now with the knowledge that If I have a problem they WILL get it sorted!

Well done to all the DS team!
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks Neil for the five stars!!
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Review by confirmed purchaser

The best drum shop i have ever been in

After having a nightmare trip from Grimsby to get to Drum Stop (sat nav playing up) it was all worth the trouble. A well stocked shop with top brands, something for every grade of player. Ended up taking a DW performance kit home. A few days later i ordered a Gretsch kit which arrived promptly. very happy with both kits, since then i have ordered bits and bobs which also got delivered promptly. This will be the only shop i use from now on, Allen Jarvis drummer with The HouseShakers
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Cheers Allen for the five stars!!
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Review by confirmed purchaser

A fast efficient and great price and very reasonable delivery charges. Brilliant!

A Brilliant service, a great company to deal with. Will certainly use them again. VERY HIGHLY RECOMMENDED.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

David thank you for the five stars!!
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Review by confirmed purchaser

Brilliant!

Fukking FANTASTIC.
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Review by confirmed purchaser

Excellent service and extremely quick delivery

Drum stop is a great place to buy drums and accessories with great value prices and availability.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks for the five stars Darren!!
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Review by confirmed purchaser

Friendly and knowledgable

Very helpful and honest information. Very competitive price. Because of transit damage I do need partial replacement and am still awaiting some information about a date for replacement though.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks Jim for the five stars!
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Cheers Stephen for the five stars!!
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Review by confirmed purchaser

outstanding

Good service, good products. I've bought two kits from drumstop they have both proved excellent buys and were both delivered on time,when I asked. I would recommend drumstop to anyone. I've also visited their shopnnumerous times and always had good service.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

George thanks for the five stars!!
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Review by confirmed purchaser

Brilliant,best price and delivery.

I went on line to find the best deal for some silencer pads for drums. The cost was cheaper even with the delivery cost. What was most amazing was the speed of the delivery. I was prepared to wait an extra couple of days so didn't opt for special delivery price. To my amazement the pads were ordered very late Wednesday night and delivered by 2pm on Friday! I thought I wouldn't get them until after the week-end. DPD the courier service used,was amazingly efficient! Exact time slot and it was fascinating to track the process from order to despatch to delivery on line Definitely a fan of Drumstop on this occasion.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks Josephine for the five stars!!
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Review by confirmed purchaser

Helpful staff when it came to my order

I was informed that my product was unavailable so I was offered an alternative for the same price, the alternatives differences were explained and I ended up accepting that product. I am extremely happy with it and the team were helpful and emailed me back quickly.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks for the five stars Tom!
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Review by confirmed purchaser

It was OK

I don't want to write a review - it was OK
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Review by confirmed purchaser

Next day delivery, all as ordered, no problems.

I found the website easy to use, both in finding my item and in placing the order. I placed my order late in the day, to my surprise the item (bass drum pad) arrived early next morning. Well packaged - no problems.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Cheers Ken for the five stars!!
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Review by confirmed purchaser

Excellent

Drum kit delivered within less than 24 hours of being ordered. Everything we ordered was delivered and in perfect condition.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks for the five stars Ian!!
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Review by confirmed purchaser

Good service

I ordered it. It turned up on time. It was what Inwnated
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thanks for the five stars!!
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Review by confirmed purchaser

A cymbal of quality! Excellent service all round.

Best price on the web for a new Sabian B8 PRO O-Zone cymbal and rapid delivery in time for my gig. Recommended.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Cheers for the five stars!!
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Review by confirmed purchaser

Very helpful and delivered

Delivered when they said they would and at a very competitive price. My son was pleased with his China.
www.drum-stop.co.uk

Reply from www.drum-stop.co.uk

Thank you for the five stars John!!

www.drum-stop.co.uk Details

Lowest Prices Online & Price Match Promise

At Drum Stop we’re committed to offering top class service and genuine value for money both in our store and on our website. We know that price is important to our customers, so we actively monitor the prices offered by our competitors and adjust our own pricing accordingly. We want to be the first place our customers come to for all their Drumming Equipment that’s why we guarantee not to be beaten on price by our major competitors, Get In touch for your Personal Price Match Promise.

Free Shipping Over £150

Like to make sure that our prices for the products we offer are as competitive as possible. The price you see is the price of the Item you are looking at. Most Items have Shipping Costs attached to them which will be shown separately when you buy the item, as we think it is important that the price does not reflect an inflated price to Cover the Costs of "FREE SHIPPING". We want to be as honest as possible and that is why we believe that adding a shipping cost per item is the best way to do this. This Shipping Cost also ensures that your products are insured during transit and all courier despatched items are trackable online. Where an item or a Multiple Purchase exceeds the value of £150, we have added FREE SHIPPING to that delivery. This is by no means a way to "Hide" an inflated price, but as a goodwill gesture for your high value purchase with Drum Stop. These orders will also be Insured during transit "FREE OF CHARGE" at Drum Stop's Cost if sent by Courier. They will also be trackable online as normal.

Order Tracking & Simple Returns

We think it is important that your larger, higher priced items are tracked from leaving us to landing at your doorstep, that is why all our courier deliveries are sent with DPD and include an online tracking service which emails you a one hour time slot for your delivery. This service also offers a Text Notification service giving you updates straight to your mobile phone on the day of delivery. This system is so clever that it will give you a one hour time slot for your delivery so that you only have to wait in for a short period of time and should that time not be suitable you can simply text back and change the delivery day. Always make sure you leave a mobile no. on your order so we can add the text notification service. Should there be a problem with your order or you need to return the item for some reason, our “So Simple Returns” procedure makes it very easy to do, just check out the Returns Policy at the Bottom of the Home Page.

100% Secure Shopping Guranteed

When Ordering from our website you can be assured that your transaction is 100% safe and secure and that your details will be safe at all times. You Can pay securely Online using your Credit or Debit Card using Visa, Visa Electron, Mastercard, Maestro, Solo and Visa Debit through Sage Pay Secure Online Payment Processing System or by using your Pay Pal Account if you have one. Card Details will at no point be collected by Drum Stop. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. DRUM STOP LIMITED is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can see the Validation by clicking the Trustwave Logo at the bottom of the home page.

About this company

We are one of the UK's biggest Drum Stores, so we know our Stuff!!, You are always guaranteed to get to speak to someone who knows about DRUMS!! We aren't a Call centre or a Sales Hotline for an Internet Site, we have a Bricks and Mortar DRUM STORE with over 4000 Sqft of Showroom and storage as well as an Online Store, so we feel the stuff, play the stuff and try it out as all our staff are Drummers!! We pride ourselves on giving good, sound advice and following that up with good products, good prices and excellent service!! It's True the little things are important, Things like offering our Build & Tune Service, accepting Trade In's, Service & Repairs, Laying Away your stuff with a Deposit, Letting you Finance Items and making you a cuppa if you call in and are lucky enough to have timed it as the kettle is going on!! We really do want to Give you the best service possible and that is why we take the time to speak to customers, we return your calls and don't ignore enquiries or messages. Every Customer is important to us and every customer is looked after from start to finish. Some of the things that define us from others. We price Match any genuine quote from a UK store, We offer a Build & Tune Service that helps Customers with Little Time or Inexperienced Starters to ensure they get their Kit delivered Built and Tuned, We Offer a Truly personal instore Service to anyone wanting to Try anything or get some advise by personally showing you around if needed and answering any questions you have, our sales team are always here to show, demonstrate and advise, we will help you out to car if you are struggling, we can work out simple Finance deals and Take your Old gear as a Trade in and we handle all returns, any warranty items and faults with a matter of URGENCY and this service is quick, smooth and easy. AND Even after you have made your Purchase, we are here to answer any technical questions, be it about expanding, setting up or fine tuning your equipment, just give us a call!

Visit drum-stop.co.uk

Emma Goss

Call us on: 0114 247 2200
We live here: Unit 7-9 Longacre Close
S20 3FR Sheffield
United Kingdom

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drum-stop.co.uk is ranked 14 out of 37 in the category

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