Ordered Gretsch Renown kit and was contacted by email and telephone straight away to inform me that they were waiting for stock from the supplier. As soon as they received the kit I was again contacted to agree delivery arrangements. The slight issue with the kit supplied was dealt with again be email and a follow up call, leading to Drumshack shipping parts from one of their own kits by next day delivery. Can't say fairer than that...and the kit is incredible!
I don't want to write an essay on DrumShack but I can wholeheartedly recommend these guys as they always do whatever it takes to give you a good service. They have a good product selection too. If they don't have what you want, they will bring it in for you.. Most importantly, the team at Drumshack is incredibly humble and charismatic and I have decided not to shop online there anymore- instead, I will make sure I drop by as I enjoy having talking drums.
Delighted with the lovely Gretsch snare case I recently bought from the wonderful guys over at Drumshack, at a very fair price too! The item is beautiful and very durable, in its black and orange trim finish and perfect for the job; also, secure delivery was prompt and very easy to track and dispatch communication with the shop was superb. A delighted customer - thank you Drumshack!
Excellent service from Drumshack, quick and friendly with good communication to let you know when your bits are going to turn up. Just to put the icing on the cake, I looked at a number of websites for the item I wanted and Drumshack was by far the cheapest. I won't hesitate to buy from them again. Many thanks
I researched heavily on the internet and chose Drumshack against some of the other larger retailers primarily because of the package and upgrade deals. Was delighted with my choice which arrived next day delivery as promised. Very happy customer and will return to Drumshack in the future for any additional equipment. Good website, purchasing process likewise. Overall very impressed with service.