I was searching for quite some time for a Tanglewood Pioneer Guitar. Eventually, I stumbled across one here, although I live in the United States! I placed my order, and just like that, everything arrived SUPER quick and easy. The carrier Drumshack chose (Aramex) was phenomenal as well. If I see more Tanglewood Pioneer guitars there, I will be ordering again!
So, 3 days before a gig and the throw-off on the Snare I've owned for 22 years breaks. I had an issue getting through on the phone so put a call into DrumShack Guitars, and was then called back quickly by Dank, who found the item I wanted, confirmed it was the right one, and got it out to be next day delivery with minimum fuss. Great job, lifesaver!
easy to get around site, and spot on descriptions of equipment. Got the one I needed right away. had an email to say that there might be a delay, but the same day the order was shipped and I got it the following day. Highly rated for ease efficiency and price. Thankyou.
Ordered a Catalina kit and second hand ride cymbal. Received a phone call to apologise that the cymbal was not in stock, I appreciated the call rather than an e-mail to inform me. Received the drum kit the next day. Using DPD as a courier is always a plus in my book, accurate info on time of delivery so don't have to stay around the house all day from 7am till 6pm like with some couriers. The snare drum was missing from the order so I called to explain, a member of staff went to investigate what had happened and gave me a ring back to let me know that the snare would me with me the next working day...and so it did. Great service and superb stock options, will definitely be shopping with drumshack again. Diolch yn fawr / thank you
Ordered Gretsch Renown kit and was contacted by email and telephone straight away to inform me that they were waiting for stock from the supplier. As soon as they received the kit I was again contacted to agree delivery arrangements. The slight issue with the kit supplied was dealt with again be email and a follow up call, leading to Drumshack shipping parts from one of their own kits by next day delivery. Can't say fairer than that...and the kit is incredible!
I don't want to write an essay on DrumShack but I can wholeheartedly recommend these guys as they always do whatever it takes to give you a good service. They have a good product selection too. If they don't have what you want, they will bring it in for you.. Most importantly, the team at Drumshack is incredibly humble and charismatic and I have decided not to shop online there anymore- instead, I will make sure I drop by as I enjoy having talking drums.
Delighted with the lovely Gretsch snare case I recently bought from the wonderful guys over at Drumshack, at a very fair price too! The item is beautiful and very durable, in its black and orange trim finish and perfect for the job; also, secure delivery was prompt and very easy to track and dispatch communication with the shop was superb. A delighted customer - thank you Drumshack!
Excellent service from Drumshack, quick and friendly with good communication to let you know when your bits are going to turn up. Just to put the icing on the cake, I looked at a number of websites for the item I wanted and Drumshack was by far the cheapest. I won't hesitate to buy from them again. Many thanks