Have been on the lookout for numerous odds and sods with no luck. Drumshack's special offers come through and they have exactly what I want: compact drumkit, cymbals and most recently a decent affordable bass for my first ever gig as a bassist. Arrived within 24 hrs, robustly packed and far better than anything I'd hoped for. These guys are reliable, trustworthy and FAST. One of the few offer emails I regularly use. Only gripe is that one item on the website had been sold before it had been taken off the page but that was a while ago.
I found your website extremely easy to use throughout but the options under the drum kit in relation to how it is shown on the final order form didn't seem to break it down properly which led to a mix up with the order (size of bass drum). As I am not a drummer but still had to buy a set for someone for Xmas I didn't really know what I a looking for so the different sections of the drum kits really came in handy. I would like to see a laymens terms section on the web site if possible. Although the kit was mixed up when I called asking for clarification that I had the right order the member of staff I spoke to was able to recall my order and rectify the wrong item within a day. Tanks you for that.
I've bought stuff from these guys before,as I used to live round the corner.But now live in Harlow Essex.I really like their s/hand section,and their prices are generally cheaper than elsewhere,the website is also very good.And unlike other drum/music shops aren't intimidating when just in for a browse.So keep it up guys.
I would just like to say a big thank you to Drumshack, for their great customer service. Excellent postal service also, and the best prices that I could find online from within the UK. They kept me up to date from day one. I returned to them with a second order and will return again the next time I need any other goods. I would 100% recommend this company to anyone.
I ordered a Mapex MPX Hammered Steel Snare (14" x 6.5") after shopping around on the internet late at night. I received regular updates as to where the order was at, the item was shipped the very next day following my order and I received it the following day by DPD within the time frame they advised. The drum was was received in it's original box with all the original packaging still in place and was the right drum in the right size. I was delighted with the whole experience, the drum plays great and I am very happy so thanks very much to Drumshack
I have ordered from Drumshack a couple of times now. Prices are very competitive for the service and the fact that 2nd hand products are also available means wider choice. Great shopping experience and always have great deals on. Awesome site!
When I read on the Drumshack website that they offered next working day delivery, I'm sorry but that's what I expected to receive and made plans for my item to arrive. Let me just say I am a firm believer that if a business is open on a Saturday then that is a "working day" I made my order on Friday evening on the internet after close of play shop hours but still on a Friday. Saturday the store is open "next Working day" for Drumshack, plus they offer Saturday delivery. I thought that it would not be delivered on the Saturday as I only ordered after 6pm on the Friday night so made plans for Monday delivery 2nd working day as I didn't include Sunday as most sane small businesses are closed still. Monday came and went, then I received a text telling me it would only arrive on Tuesday, so had to make new arrangements for delivery. This needs to be made more clear on the drumshack website. Apart from this little slip up, everything arrived safely and I am very pleased with the price's Drumshack have on their web. I would still recommend Drumshack, however I will order during the week so as to avoid weekend none delivery.
I placed an order and was quickly called to say they couldn't immediately fulfil it but offered an alternative. I also mentioned I had some other repairs I needed to make to a drum kit. They suggested I sent photos and they would recommend what was needed. I am not an expert and they couldn't have been more helpful.
Hi today is Tuesday, yesterday I was supposed to recieve a yes or a no regarding the purcahse of a second hand DW kit. I have heard nothing from drumshack and assume the kit is not available, which is OK so long as I am told about. anyway I will be saving over a grand, Drumshack's loss. I will not be dealing with the company again, which until this episode had provided good service, neither wil I be reccomending the company to my many drummer friends. Best Wishes Drumshack, but goodbye.
Service was very smooth, No problems
A particular part of my equipment broke and managed to find the part on Drumshack without any trouble at all. Ordered and delivered very quickly. All round extremely happy. I can get back to playing.
Drumshack is the perfect drum shop. It has everything. Looking for a spare part for some bit of hardware/drum/whatever, they'll dig about or disappear to 'the shed' and 9 times out of 10 come back with what you are looking for. Top! Its also the best place to get secondhand gear at decent prices too. I have bought kits, snares, and cymbals from their secondhand stuff, done deals and always been happy.
The best part is the staff - funny, weird and friendly (just like the customers).
They are slowly re-fitting the place - which I feel conflicted about. Yeah it will look more poncey and you'll be able to find shizz but I liked being able to stumble (literally) on stuff. Still, we could all do with a facelift now and then, right?
A great customer experience, friendly very knowledgeable staff who are always keen to help, even when it comes to drum parts that are hard to find these days, the staff accept the challenge and almost always find the customer the parts they have been searching for.
Highly rate this business, 5 star for sure.
i ordered a new drum seat from Drumshack last week- they had a problem with stock of the model but sent alternative seat after contacting me via my mobile. They also kindly sent me a tuning spanner of my congas as slight difference in the price.Both parts arrived the next day as they upgraded delivery for me at no extra cost.
The seat is great and I would recommend them for all things musical interments and parts supplies. I have paced around five orders with them over the past couple of years and they have always come up with the goods.
Not because my brother works there, but since I started playing Drums about 15years ago, I've always remembered Drumshack to be around!
They're service, information & overall friendly experience from when you walk in to when you leave always brings a smile to my face when I say 'Drumshack'.
The day this great business closes (which I pray is 'NEVER') is the day I'll stop playing!
Great work guys! Keep it up!!!
Even though Drumshack is a small shop, it's a true goldmine, full of really cool gear, new and 02nd hand, and the guys who work there have a real passion and a great knowledge of their stuff. I've been going there for 15 years, and no other shop in London has ever come close in terms of products and service.
I've been a regular customer at Drumshack for many years now. The service has always been consistently good, the staff friendly and helpful and the prices more than reasonable. I would (and I do) heartily recommend Drumshack to everyone!
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