After changing the fit of their slim fit shirts, from what I had already, I had to return a couple of items purchased at Christmas. Due to the high value, I returned them by special delivery to ensure that they were covered in case of loss in the post. This also gave me a confirmed delivery date.
Unfortunately, for whatever reason, no refund came through, and no contact was made. It was only after sending my second email that I received both a response and confirmation that my refund had just been processed. This was 14 days after the order had been received back.
I experienced a similar delay during a previous return, so assume that this delay must be reasonably common for their customers.
To reply as a company, please sign up here.