Dunelm reviewed by

Telford, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Head Office Customer Service

I do a lot of sewing and bought a "Dunelm" brand overlocker. It had no threading
instructions and when I contacted HO Customer Services they said someone
in store would be able to show me. Trudged back on a 14 mile round trip, guess what
no one had a clue as to how to thread the machine. None of the machines in stock
had instructions either. Contacted HO again and was given the run around for two
weeks - many promises of obtaining instructions from the manufacturer. Nothing
was ever supplied and after seven reminders I took the machine back to store
whilst it was still in time for a refund. Needless to say I never did get the instructions..
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