Reply from dv247.com
[REPLY]
- Reviews (2,369)
- Steve Stewart
- 1 Review
- Miss Annabel Hebb
- 1 Review
Fast service
Two mixing desks that arrived the very next day...I like that! thank you
- mr jonathan blakey
- 1 Review
Always deliver great service
Bought too much to review everything from digital village !!!!!
- Mr Alexander Fiennes
- 1 Review
consistently reliable
I have used DV247 many times for both new and B-Stock products. All of the new products that I have received have been perfect, and the only time when a B-Stock product arrived in a less than perfect state they refunded me in full immediately. Very very pleased with the service and will use them again in the future.
- Paul
- 1 Review
- mr Johannes Toit
- 1 Review
Bad packaging
The product delivery time was great but the product was not properly packed such resulted in the products box being badly damaged and the product having some minor scuffs on it.
- Sig. Luca Bellini
- 1 Review
- Mr David Coache
- 1 Review
Great price, great product, outstanding service.
Cheapest price on the net by a mile. Communication was excellent, informing every step about payment and delivery. Arrived within 18 hours - amazingly quick! Will definitely use again.
- John Burton
- 1 Review
DV247 are Brilliant
I've ordered from DV247 many times and I think they offer good value. I recommend calling one of their shops as the staff are both extremely knowledgeable and nice people but can offer decent discounts especially if you are making a large purchase. Delivery is excellent and usually free on large items. The last order I made arrived next day plus I received a text giving me a one hour window within which my package would arrive. One one occasion I bought a unit which turned out to have a fault, I called the closest shop to me and DV247 shipped me a replacement unit the very next day and took the old one away. I have never ever dealt with more customer focused company.
- Peter Webb
- 1 Review
best price and quick delivery
I found the site ftom a price comparison but was then impressed with the speed of ordering and delivery. Would definitely use again.
- Mr Daniel Taylor
- 1 Review
Good and fast but courier left a lot to be desired
Everything at the DV247 end was spot on, couldn't fault that. The guy who delivered my vox ac15c1 however literally fumbled the amp out the van and had it propped on one corner against the van. Then when he brought it to the door he rested it on its side and when he couldn't find the code, despite me saying please don't tip it upside down just turn it round, he tipped it upside down. I don't know what person would think that the barcode/delivery notes would be stuck on the base. Wasn't happy. Not a great deal of effort was made to deliver the Item either. Every other delivery company manages to knock on the door with no problem, this guy needed me to come out and chase after him just after he posted the "sorry we missed you".... Luckily the product wasn't damaged but it does leave me to wonder how they treat the items behind closed doors in the depot when they seem to have no respect when they're with the item in front of your face.
- Malcolm Watson
- 1 Review
so good at communication regarding my order!
Dv247 let me know what was going on with my order at every step of the way - even emailing me to say what time they would deliver it, and eventually which neighbour it was left with (I was out when they called round). This is exceptional service. Plus it was fast delivery... Would highly recommend.
- Mr. Adrian Moore
- 1 Review
Ordered one day delivered the next during the stated time zone and product very impressive.
Excellent service and competitive price. What more can you ask for?
- Mr Danny Ball
- 1 Review
Excellent Service
I ordered a Maschine Mikro mk2 at around lunch time and it arrived with methe next morning. Less than 24 hours. You can't knock that! I've ordered with DV in the past and always the same high quality service.
- MR Alistair Stray
- 1 Review
Very fast delivery, good price. Would definitely buy gear through dv247 again.
I've bought through dv247.com a few years ago with no complaints, and did so again recently. This time round the delivery service was extremely quick and helpful too. All in, a very quick turn round and a very good price on what I was after.
- Mr Daniel Sinclair
- 1 Review
Sublime
Ordered a microphone on a Sunday, Monday it was dispatched with excellent couriers DPD who delivered within a one hour time slot. Great stuff :)
- Mr Murat Ibrahim
- 1 Review
Excellent communication, Next day delivery and 4 year warranty. What more could I ask for :)
Looking around on the internet i was unsure where to get the focusrite bundle seeing as im about to dish out £200 for one. Iv never seen DV247.com before as this is my first dabble into studio gear but after I saw that they offer a 4 year warranty with the product as well as having a store in Barnet which isnt too far from me, I went with them. I was pleasantly suprised by the high level of proffesional service that was given to me. I was informed every step of the way by email what was happening with my order and then was very suprised that I was informed the day before that my order would arrive within an hour time slot given to me which i thought was unbelievably convenient as I was able to go about my daily business rather than waiting by the door from dawn til dusk so I dont miss the courier. And by the way, it was delivered bang on time. I also noticed on the email that if I missed the order it would be tried again every day for 3 consecutive days, which in my opinion is an amazing level of service when compared to other giants such as Amazon. All round I was very suprised with how smoothly it all went especially as i was nervous because I never usually order something that expensive online but if i need any further equipment in the future, I'll definately be returning to DV247.com
- Alexitus
- 1 Review
Alles super gut gelaufen. Dake!
Sehr schnelle und unkomplizierte Lieferung.
- Aaron Broadbere
- 1 Review
Awesome service!
I got a Maschine mikro mk2 from DV247 and was amazed how quick and easy it was to order! The web site is very easy to navigate. The package arrived the next day! I am really happy with the service and will definitely be ordering a lot more from them again.
- Eran Ozgunay
- 1 Review
Super speedy service
Item as described quick delivery great service :)
- Mr Ronan Collins
- 1 Review
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- Martin Digby
- Manchester, GB
- 2 Reviews
Great service
Got some music software off their site under a sale offer. Ordered on Sunday and received them on Tuesday, their courier service they use is spot on as well. Top notch.
- Jody O'Brien
- 1 Review
Easy purchase, informative delivery process, helpful freindly staff.
Every aspect of this transaction was completed to a high standard. Very good Customer service. Delivery via DPD is a reassuring touch (I was emailed and told what time to expect my delivery, and that's when it came). I would buy from these guys again.
- Mr Matt Howden
- 1 Review
- Mark Copeland
- 1 Review
Fast, Easy and Excellent value!
I researched a number of online retailers when i was looking at a Pioneer DJM 850. DV247 had the best guarantee and they would price match on inequivalent products.
When i found the mixer cheaper i just called them and i had £250 refunded the next day!
- Mr David Thorold
- 1 Review
Excellent and reliable service.
Very good, I would recommend you to friends without reservation.
- Peter Matthews
- 1 Review
Fast delivery, kept informed of order progress.
I would use DV247 again, pleased with their service. However I do not want to receive marketing emails.
- Peter Marshall
- 1 Review
Brilliant service. Superb delivery service. Will use again.
I'd been surfing the net for 2 microphones, an AKG D112 and a Shure Sm57. I'd been watching a few mics on eBay but secondhand they were selling for high prices so I decided to buy new.DV had the best price, and the mics were advertised in stock. I placed an order (and conveniently I was able to pay by PayPal). The delivery service was fantastic. They let me know when the mics were dispatched and gave me an accurate time for delivery. They also gave me the opportunity to have the mics delivered to a neighbour. All done on line. Great price, great service. I will definitely use DV again. Thank you. Pete.
- JEAN-BAPTISTE
- 1 Review
Bon traitement de commande sans problème particulier.
Livraison rapide, dans les délais annoncés, colis arrivé en bon état.
Le seul souci réside dans les frais prélevés par la banque pour le paiement en Euros. Le montant du prélèvement a été aussi légèrement plus élevé que le prix en euro indiqué sur le site lors de l'achat. Il serait temps de proposer un paiement directement en euros pour éviter les mauvaises surprises et les frais de banque !!! Malgré cela, l'article m'est revenu moins cher que le prix le plus bas de France (c'est aussi parce que j'ai eu la livraison gratuite). Je recommande ce site.
- Mr Chris Davis
- 1 Review
love dv247
never had a bad experience, ship fast and manage expectations. No DOA products, and in-store have replaced anything less than 100% working without issue.
- Stephen Capper Restoration
- 3 Reviews
Benefit of the doubt
I ordered an item from dv247 for my daughters birthday. The item was in stock and the scheduled delivery was the next day. Thats where it all fell apart. The courier signed for the collection from the depot but then the item became lost without trace. I contacted dv247 who promised to look into the matter and raise an investigation. Customer service dept telephoned me the next day to inform me of the outcome, which was that the item had become 'lost in transit'. They promised to dispatch a replacement. True to their word the replacement was dispatched and they telephoned me again to inform me of this. The item was delivered the next day. Items go missing in transit all the time. I feel dv247 sorted the problem extremely well and, after the initial hiccup, the courier, which was the same one as lost the original package, performed perfectly. I was informed by text that delivery would be between 2.25pm & 3.25pm which was inconvenient. I texted back the code to ask them to deliver to a neighbour. I received a confirmation text and the item was delivered to my neighbour at 2.31pm than day. I then received another text to say that the package had been received and exactly where it had been delivered. Good service is not always about being faultless but rather how you solve the problems. Well done dv247.
- Mr D Davis
- 2 Reviews
- stephen alton
- 1 Review
good customer service from dv247. poor delivery from DPD.
Great service from dv247. DPD couriers tried to delivery to a fire door instead of the main entrance even though there was a sign on the fire door explaining it was a fire door and the entrance was around the corner. After complaining to dv247 driver returned later in the afternoon. Also the full address wasn't on the package confusing the driver even more.
- Miguel
- 1 Review
Trato profesional.
Todo perfecto y en el tiempo indicado. Agradecer la atencion al cllente del señor Oscar Hidalgo, es todo un profesional. Rapido con las respuestas y eficaz con los problemas. Saludos.
- EDMUND JOBLING
- 1 Review
B Stock Bad Quality
I was looking for a B Stock bargain, thought I'd found it. But, delivery was delayed, item was just wrapped in bubble wrap but not enough for a delicate piece of recording kit. Part of the microphone was snapped off. There was no battery. An original cost £40 plus. Tried to get a cheaper version which didn't fit. More time and money wasted. So my 'bargain' now has cost me even more..... very frustrating.....and still not been able to check item is fully working.
Reply from www.dv247.com
We're sorry to learn of the issues you've experienced with your recent purchase. Would you be kind enough to contact me so that I can investigate the situation, I can be reached using gavinjames@dv247.com
Best regards
Gavin
- Mr Adam Gain
- 1 Review
Amazing price, great delivery time... and a warranty?
I was glad to find my item so cheap, the 4 year warranty is a MASSIVE bonus and they delivered next day as promised. I couldn't be happier!
- Mr Tom Chapple
- 1 Review
Prompt efficient service
Line6 GX Studio purchased. It sounds great byt the setup was fiddly requiring multiple visits to website and technical support to authorise software
Cant argue with free next day delivery though (ordered online at 2pm - received next midday.
. Reason Limited was included in package rather than Ableton Live as stated on website, but I prefer that. Need to change web page though to show this
- mathew harris
- 1 Review
Very good service but not delivery
Service And shipping was great just wasn't happy when I found out the delivery company had sent my item to the wrong place so they wouldn't arrive for when I needed it and they wouldn't let me go and pick it put even tho it was 15 miles away from where I was getting it delivered !!
- PA Bob
- 1 Review
Always reliable
Used DV247 several times now. Prices always keen. Range of stock great. Delivery always quick.
www.dv247.com Details
Lowest UK Price Guaranteed
We check 140,000+ prices every single day from all of our main UK competitors. We’re so confident that our price is the lowest available that if you do happen to find anything cheaper we’ll cheerfully and promptly refund the difference.
4 Year Warranty
In addition to the manufacturer’s standard warranty period, we guarantee that all products will be free from manufacturing defects for four years from the date of purchase.
Dedicated Customer Advice
As a leading specialist in the field of music technology we are able to offer technical help and advice over the telephone through dedicated teams of experts employed in our nationwide stores. Call your nearest store and talk to someone who will not only understand your requirements, but will endeavour to guide you through the maze of pro audio technology available today.
The UK's Largest Pro Audio Retailer
Unlike some UK retailers, we specialise in Pro Audio. Visit the DV247 retail superstore located in East London and find out why DV are the UK's No.1 supplier of professional recording equipment. Our relationship with leading manufacturers in the industry means that we can constantly offer the very latest products as soon as they are released! We also stock more professional recording equipment than any other retailer in the UK so that you receive your desired products faster - guaranteed!
Free Delivery on Orders Over £99.00
We strive to provide you with the best possible delivery service throughout the UK, mainland Europe and the rest of the world. As part of this we offer FREE UK DELIVERY on all orders over £99.
About DV247
We have over 33 years experience in the music equipment industry with Pro Audio Stores located around the UK. Our staff have a wealth of expertise in music production, recording, guitars, software, PA systems and more. DV247.com and Digital Village are trading names of White Rabbit Records Ltd registered in the UK under Company No.1169136.
Visit dv247.com
Contact information
RM7 7PJ Romford
United Kingdom
Category
dv247.com is ranked 20 out of 72 in the category Categories Entertainment Music
