Reply from Dwell
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Dwell reviews
- Reviews (92)
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- Barbara Ann Beaton
- 1 Review
excellent
The items I purchased are cleverly designed, innovative, well made and good value for money. I have ordered more furniture to match and will certainly purchase more in the future. Their customer service is excellent everyone I have dealt with in Tottenam Court Road London and Glasgow have been so polite and helpful it has been a pleasure to shop with them.
Featured review of Dwell
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- M Headley
- London, GB
- 2 Reviews
Olympian Statue
Ordering the statue (on the phone) was an easy and swift transaction. The operator who took my call was courteous, professional and friendly. The whole transaction from start to finish took but a few minutes.
This is an impressive/eye catching piece when viewed on line. The marble base is extremely heavy, which is in stark contrast to the very light fibreglass main body, which was slightly disappointing. I just need to find the right spot/lighting to display him.
The Olympian is priced at £199, which I consider to be too high; the sale price of £169 seemed a little more appropriate (£150 would have been even better!). It was extremely well packaged, which was handy as I collected the item from the store.
In store (Balham branch), I received fantastic service. A cab was called for me and in the meantime, I was free to browse. I took an interest in a particular piece, which was a little out of my price range. The assistant took the opportunity to convert this to a sale, pointing out that she had a damaged item in the stock room if I was interested. She applied a generous discount (happy days!!!).
I left the store a happy shopper and would definitely continue shopping with Dwell both in store and on line.
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- Rob Myers
- Edgware, GB
- 1 Review
Great furniture - happy to recommend!
I moved into a new flat around a year ago and bought the vast majority of the furnishings from Dwell. I’m really happy with my purchases. They look as great now as they did when I first looked at them online and at their Tottenham Court Road store (brilliantly located opposite Goodge Street Station on the Northern Line).
So happy have I been with my items that I’ve since bought more furniture from Dwell, the latest being various different types of Uno stacking drawer, which I’m using in my bedroom. I liked these so much that I’ve just ordered some more of them.
All in all, I’d be happy to recommend Dwell, and their products, to anyone.
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- Fiona Harnden
- Windsor, GB
- 1 Review
Would rather keep Dwell to myself but...
I moved house recently and bought a number of items from Dwell, which I adore :-). For me purchasing items either in store or online are both very easy experiences with fast order and delivery services. Their Customer Services in my experience actually puts the customer first and are always proactive in their approach...which is reasurring when buying items large or small on line. I have been very pleased with every item I have bought and have recommended Dwell to many of my friends...
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- Suzanne Bluer
- 1 Review
Pink Flamingo
I have bought this product as a surprise wedding gift for my Niece. She is mad about flamingoes so this will fit the bill nicely. I saw the product originally in the Guardian weekend magazine which gave the website address. The website is easy to navigate and a search for 'glass flamingo' brought up exactly what I wanted. I ordered online and received emails immediately confirming the purchase, informing me that someone would ring me from the store as soon as the order was received there. Within a couple of days I had the call and on arriving at the store at the Trafford centre was dealt with immediately and in a very friendly manner by a lovely lady. The whole transaction went like clockwork so I am extremely satisfied with the service.
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- Lorraine Bagram
- 1 Review
Great Customer Service
I like Dwell products as they are unique and different. I have always been happy with the products although recently I had to exchange a chair. Customer Services were brilliant they arranged for the chair to be exchanged within 5 days. I would recommend this company and definitely use again. I wish there were more shops especially in the South West.
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- Ricky Casper Gaidhu
- London, GB
- 1 Review
Rock Star Service
Dwell is by far my favourite furniture company and I have been inspired by many of its pieces. Amazing service and they always make you feel like a valued customer. I have recommended Dwell to many friends and family although the pieces I have purchased usually speak for themselves.
Ricky Gaidhu
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- Burcu Kirisken
- London, GB
- 1 Review
Great looking stylish items, excellent customer service..
I love every single products of Dwell, it has always been pleasure shopping with them both in store and online. Excellent customer services and helpful advices, recently i needed to return one of my order, without any question or hassle money was in my account next day.
- Z Aarons
- London, GB
- 1 Review
Great product, customer service and delivery
I ordered a new armchair from Dwell, I am very pleased with it, it is fashionable, comfortable and looks great in my living room. I was a bit worried about getting it up to my first floor flat as other companies' delivery drivers specifically refuse to do any lifting but the Dwell delivery drivers did so without comment. Plus when my armchair was reduced in price before after I bought it before it was delivered, Dwell refunded me the difference, no questions asked. I will shop there again. I only wish they would deliver at the weekend!
- Campbell Steven
- Edinburgh, GB
- 1 Review
I <3 Dwell
I've now been a customer of Dwell both online and in store, they've been excellent both times.
Just recently ordered two side tables over the phone from Dwell. Both looked great and arrived fully assembled which I find a huge advantage over 'flatpack'.
Everyone I've spoken to over the phone and in store have been really helpful. By far the best furniture company I've used, planning to buy a new bed from them soon too :)
- stewart moffat
- Kilsyth, GB
- 1 Review
Top class
Just love the range of furniture dwell have. We have bought several items recently and can see our house steadily turning into a dwell show rome. Always had great service and advice from the staff, keep it up.
- Jonathan M Allsop
- London, GB
- 1 Review
Friendly, Fun & Professional Service
I've had the pleasure of dealing with Dwell on four occasions in the past 6 months, once in store, twice online & once on the phone and have found them to be both friendly & professional in every instance. The young Slovakian lady who assisted me in their Manchester store was a credit to the company & was enormous fun and most helpful. Their online service was just as good & when I did have a slight problem their customer service line sorted the issue without any drama.
I was updated on delivery dates & times via email and everything arrived on time and within the time slots that had been promised.
I'll be certain to use them again in the near future.
Thank you!
- Kelly
- London, GB
- 1 Review
Palermo Table & Dining Chairs
Great, friendly service in store, and when I called to order by phone. Notified by email regularly from ordering to delivery, and the driver called to let me know he was on his way, about 45 minutes before he showed up.
The delivery men were friendly and didn't mind opening boxes for me to check.
A lovely company to deal with from start to finish of my new dining furniture
- d sommerville
- motherwell, GB
- 1 Review
ripple rocking chair
great item great price - contacted by store when item was in stock for collection and collection was straight forward dwell is a fantastic company - i have bought a good few items over the past couple of years for myself and other people and have never had any issues of note
the staff in store (glasgow for me) have always been really friendly and helpful - they dont bother you but are there waiting to give you all the info you need when you approach them and have never found any of the staff to be like other companys pushy sales people
love walking round the store and always want to buy everything (lotto win would help with that)
- Maureen Panton
- Malvern, GB
- 1 Review
Other stores should take note
We have bought a couple of major items from this firm and the service has always been excellent, not just in ordering and delivery but in general helpfulness online and in store. On request we were sent a newspaper template of a large oval mirror so we could work out if it could be hung without fouling other items e.g. electric plugs. Neither item was perfect but the problems were solved instantly without question and arrangements immediately made to put things right.
- Louise
- Chelmsford, GB
- 1 Review
my new favourite place - multi divider bookcase
I've just bought a multi divider bookcase which looks fantastic and has lots of different shaped spaces to sort books but also treasures from my travels. It is really solid (not that you need to tell that to the delivery drivers, who were fantastic by the way, as it weighs about 100 kg). Dwell has become my favourite shop for home things as you just get things that are different to the usual suspects on the high street or even online. Some of it is a bit expensive on the face of it but in this case, the quality shines through. That combined with great customer service, occasional special offers and polite, friendly delivery drivers (let's face it you don't always get that do you?). I just wish that I had a few more pounds but I'm saving up for my next purchase!? Louise, Chelmsford
- Janice Ozdogancik
- London, GB
- 1 Review
Good customer service
The staff at Dwell are very a helpful. Ordering was easy and they dealt with all my enquiries immediately. I would most definitely shop there again.
- Selena Woolcott
- Truro, GB
- 1 Review
Excellent in all areas!
Ordering was quick, easy and they were very accomodating to our requirements. Although the item had a slight defect on delivery this was, again, quick and easy to arrange a replacement. Cannot fault the delivery men either! Will definitely be ordering more (soon hopefully) as the design and quality of the furniture is outstanding. If you are looking for beautiful, high quality, contemporary furniture then you definitely need Dwell. Everyone who has seen our TV unit has loved it.
- brenda
- durham, GB
- 1 Review
good
good service and delivery informed me when delivery was due
- marie
- ewell, GB
- 1 Review
Excellent Service
I have moved recently and have bought several pieces from Dwell, including a kitchen table and chairs, a TV unit, bookcase and side table. All items were ordered online and collected from the Kingston Branch. I was impressed with the efficient service given. The Tv unit was noted by staff at Kingston to be damaged on arrival; they contacted me immediately to stop me coming in, and ordered a replacement that came quickly. I am very happy with all my purchases and would recommend Dwell.
- Rob Jones
- Windsor, GB
- 1 Review
Mirror and dining table - Excellent
WE recently collected a mirror from a dwell store, and received excellent service. My wife saw another mirror when we came in to collect it, and the assistant offered to swap them over without hesitation. (we didn't but it was nice to have the option).
We have also just received a dining table which was delivered last week.
Both great products and very happy with Dwell.
- jo
- london, GB
- 1 Review
Great service and great products
I recently bought 4 bar stools from the Bluewater store and could not have been happier with the products or the service I received. The sales assistants certainly knew their stuff and even though the colour I required was not in stock, it was ordered and to my surprise delivered the next day to my home. I love the range of products at Dwell and will shop there again.
- Jane
- bristol, GB
- 1 Review
Excellent
We ordered 4 retro circles dining chairs, Service from start (In store) to to finish (delivery) was excellent.
Staff at the store allowed you to browse in peace, but were available for any questions. The purchase was easy and efficient and delivery was excellent as we were having them delivered to a second home and they needed to be there when stated. We were phoned an hour before they were received and they arrived on time.
- .RW
- London, GB
- 1 Review
Excellent sofa and good after-sales support
The sofa arrived as promised and the delivery people (Dwell's own I believe) were very helpful. I'm delighted with the Oslo sofa I ordered - it is very well made and extremely comfortable.
I did encounter a few hiccups with my order (it initally arrived without legs) but these were dealt with courteously by Dwell's customer service team and the end result is a very satisfied customer.
- JCM
- Inverness, GB
- 1 Review
Great service and customer care to match the great table!
I bought a coffee table which converts into a dining table. A very stylish but solid piece of furniture. The mechanism did not work properly and on reporting the fault, a replacement was dispatched within a week. When it arrived, the delivery men unpacked it and tested the table. They then took away all the packaging and cleared up the space.
- Emma Ball
- SW12 0JU, GB
- 1 Review
Excellent Customer service
I had to get an office chair replaced which they did straight away no questions asked and the credit went to buy a brand new one. Very happy with the outcome
- Di Williams
- London, GB
- 1 Review
Excellant
I have bought several items of furniture now from Dwell and have been pleased with all of them. I am particularly impressed by their delivery system compared to other companies.
- lizroberts971
- cheltenham, GB
- 1 Review
Excellent product and service
The quality of the product was excellent. The zebra print duvet had satin stitch detail which I t expecting as thought it would just a print so I was very impressed. Also on the off chance I visited the store to see if my online order had come, even though I hadn't yet been contacted. The assistant informed me there was a delivery but it wasn't checked off yet so she didn't know if my order had arrived. However, while I continued shopping for ten minutes she located my order at the bottom of the delivery. It would have been easier for her to have contacted me later or the next day but she went out of her way to offer a first class service. Well done Dwell!
- l.prior
- Glasgow, GB
- 1 Review
Excellent service, good quality.
This is the 2nd time I've ordered from DWell on line and on both occasions had excellent service. Ordered cubic walnut hideaway table set, good quality and looks lovely in my new kitchen! Delivery actually came day early as driver was in area and called to ask if I would like it delivered. Very professional and polite. Would definitely buy from Dwell again.
- Linda
- Leicester, GB
- 1 Review
Superb Service
We have now had two orders from Dwell and have been very impressed with the customer service levels offered both in the shop and by the delivery team. The information provision was excellent and we were kept informed at all times regarding our order status. I also liked the fact that once we had placed our order email and text information was almost instantaneous!
Our table and chairs are brilliant and finish our kitchen off well!
- Melissa
- 1 Review
Excellent Customer Service
We are really impressed with quality of table and chairs recently purchased from Dwell. Unfortunately first table had to be returned due to some minor damage, however David at Customer Service team was very helpful in explaining options and arranging replacement. Overall service received surpassed all expectation - we would recommend to anyone and happily return in future.
- liz
- 1 Review
Great customer service and excellent products
Recently placed an order through Dwell to pick up in store (Balham). Whilst part of the order is not yet in stock the rest of the order was delivered promptly to the store and I was telephoned to advise of its arrival.
I was really impressed with the quality of the product (a celing light shade) and also with the staff in the store who were knowledgeable about other items of stock we enquired about.
I would definately recommend Dwell to anyone.
- Janet Wilson
- leeds, GB
- 1 Review
Full marks for style and customer service
We have just taken delivery of a sideboard and sofa bed and are delighted with the furniture and service offered. We have to travel to Trafford Park to visit Dwell, as we don't have a branch in Leeds but our experience of shopping in store and online is hassle free. Friendly, knowledgeable staff, wanting to help but not pushy. Choice of delivery dates and helpful, courteous drivers. Well-made, stylish furniture. Dwell will be our first choice for future purchases.
- Paula Taylor
- liverpool, GB
- 2 Reviews
Great table excellent customer service
Trawlled the internet for a white high gloss dining table. The one purchased from Dwell suited my needs. The customer service, delivery and product are outstanding.
Will be going back. Highly recommended.
- Laura
- London, GB
- 1 Review
Great products - quick delivery - friendly customer services
I have done 3 different orders with them and I’m very pleased with the products and especially the speed delivery. They delivered the products between 5-7 days except one of them that was not in stock at the time I ordered, but I received it 2 days after the day stated in the website that will be in stock.
One of the orders was online and the others in the Tottenham Court Road shop. In another occasion I called customer services to amend my order and in each occasion they were very helpful and friendly.
I have bought a rocking chair, side table, dinning table, 6 chairs and a lamp and I’m very pleased with the products.
A friend of mine bought few things from Dwell and recommended me the shop. Service has been excellent and I will visit the shop in the near future. I would definitely recommend Dwell.
- L Frain
- London, GB
- 1 Review
Great customer service and great products
Recently placed an order through the Dwell website and have so far had a really positive experience with Dwell.
Despite part of our order being out of stock we were advised of this immediately by Dwell staff and given a date as to then this will be available.
We are really pleased with the rest of our order which was delivered to the store and were very impressed with the staff in store too!
I would definitely recommend Dwell as their products and customer service are outstanding.
- Jon
- Gloucestershire, GB
- 1 Review
Great Service,friendly and efficient
Overall a very positive customer experience. The initial inquiry was dealt with quickly and the quote e mailed to me. I decided to go ahead a week later and called them. There was a really clear and effective communication process from that point on via e mail. When the item arrived in store a message was left on my voicemail. We collected from the showroom.I had called ahead to say that it would be someone else collecting on my behalf. All those details had been passed on and they knew the name of the person collecting for me.
They say speak as you find and I found this store very good at what they do!
- Alan Short
- Bury St Edunds, GB
- 1 Review
Great in-store Service, delivery price and speed
We have been looking for dining chairs for a number of weeks and came across the Dwell store at Bluewater. Although it is quite a small store, it had a very wide range of chairs which we could try out and the sales staff were very helpful. We chose our chairs and the sales assistant checked availability. We paid £5.95 for delivery and they arrived at our house, about 100 miles from the store, within 3 days. We are very impressed with Dwell's in-store service and delivery.
- Elaine Hunter
- NOTTINGHAM, GB
- 1 Review
Elaine Hunter, Nottingham
EXCELLENT SERVICE AND QUALITY
First time shopping at Dwell was an enjoyable experience, the sales staff at Nottingham store were extremely helpful and very knowledgeable about the products.
Delivery was as promised quick and efficient.
Very pleased with the Glass dining room table I purchasesd and would use Dwell again.
Love all the products in Dwell.
- Lynne Chaffe
- 1 Review
Five star quality and service
This company excel in customer service and the good and fantastic !
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