Never heard of dwell before just happened to stumble upon a shop in Glasgow and was very impressed .Have kitted out my whole living room and am very happy with the end result .If I needed to phone for anything nothing was a problem the staff was very helpful and never keep me waiting for anything .
In this country we have become too used to a low standard of customer service where you're made to feel as if you're irritating the seller by asking them a simple question. It was like a breath of fresh air dealing with Dwell as their standard of customer service is so high. As well as the product being exactly what we were looking for at a reasonable price, the purchase, delivery and follow up phone calls were a reminder of the level of customer service we should expect. I would highly recommend Dwell to anyone thinking about buying anything for their home. The products are contemporary and stylish at affordable prices and the staff really care about your level of satisfaction and making the whole process as easy as possible for you. Thank you Dwell for reminding us that there is still good customer service out there.
Best online retail experience so far. Good website, wide choice and clear descriptions. Once I'd decided, the options for either collection or delivery helped me work my diary (and a holiday) around when my furniture would arrive. Superb delivery service with updates and confirmations so I could amend date if needed. Day of delivery call to confirm time of arrival (which was correct rather than a loose within a couple of hours). Delivery guys were very helpful too. All in all - can't fault any of it. Oh and the Ripple Rocker chair is brilliant too!
Ordered a sideboard online having looked at many in different stores. The high quality white gloss finish is beautiful - better than many at twice the price. The lines are clean, and the storage space inside is huge. What I really liked was that they kept me in touch every step of the way - let me choose a delivery date, confirmed the date, told me it was on its way. Delivery guy rang half an hour before arrival - really cheerful. And the two of them delivered it right to my dining room - in a third floor flat. Faultless service.
I bought several items of furniture and have been very impressed with the build and finish of all the items. Even when I noticed a small fault with a chair, it was collected and replaced within days. Fantastic helpful staff especially from Milton Keynes, even though I ordered online, I managed to speak to them often. I am still waiting on a money box that has been delayed for 4 weeks but I have been offered an alternative or a refund. What more can you ask for? Highly recommend this company.
So, I'm one of those people that kind of begrudges hauling my arse out of bed silly early to wait for a delivery that doesn't turn up until 4pm anyway. Well, with dwell, I don't really need to. The driver gives you a ring when he's about an hour away, giving you plenty of time to attempt to look human and pretend like you've been up since the crack of dawn.
Not only is that incredibly useful, but said delivery guy was possibly the happiest, most helpful, most polite person I have ever met! If I could keep him as a pet, I think I probably would.
The same applies to the ultra-friendly, chronically happy sales lady in the shop. Not patronising, didn't hover too much, but wasn't far away when I needed her.
The table I ordered is in perfect condition, easy to assemble and looks lovely. I'm buying a new flat, and plan on pretty much kitting it out in dwell furniture.
So, yes, to conclude: bloody impressed.
I recently took delivery of a sideboard from Dwell. I love it, the quality is wonderful and the sideboard is classy and very well built. The customer service from Dwell is excellent-they kept me informed in regard to the delivery of the sideboard. Simply amazing service and products-I cannot recommend Dwell highly enough!
Ordered 3 items with one arriving the next week and the other 2 in a couple of weeks. Love Dwells system of keeping the customer informed regarding delivery. So important to have confirmed delivery times when you work.
I have never received an item as well packed as my lovely mirror. It took ages to unwrap it. Fortunately the mirror came ready to be installed. It is gorgeous. A quality item with really high gloss finish. Can't wait for my magazine rack and stool to arrive. Decided to order the sofa bed in white. Have seen the chair version and It's going to be a perfect guest bed when required.
I just love the quality of Dwells goods and so contemporary, perfect for my house.
We recently bought four Ripple dining chairs from Dwell. We first saw the chairs on-line and then visited the shop in Central Milton Keynes. The service in the shop was excellent and the staff very helpful. We collected the chairs less than half an hour later from the warehouse / distribution centre in the town. Again the service was great and the staff most helpful. The chairs are excellent, just what we were looking for, good quality and excellent value. Very well done Dwell, we will certainly shop with you again and recommend you to our friends.
I have recently bought a fruit basket. I just simply took the product code to the Reading branch and the assistant was very kind to order it for me to collect in store. I was satisfied with the product and the service was very friendly and efficient. I will recommend Dwell to my friends and I will definitely return to shop there again. :)
Needing new chairs for the kitchen- I decided that rather than buy on line I would visit Milton Keynes Dwell to try out the chairs. Staff were very helpful. I was told the chairs selected were out of stock until the following week but would be delivered to my house for a reasonable charge. I was informed the estimated date they would by received by Dwell was the 19th July. On the 19th I was notified they would be delivered on the 20th July which they were. The chairs are very comfortable and look great in the dining area of my kitchen. They also were reduced £30 each in the sale so I am very happy all round.
Recently bought table and chairs from Dwell. I ordered them online and collected them from Richmond. The products at Dwell are great and loved the sale prices even more! The table looks great and everytime I look at my chairs I smile - they are so cool!
It shouldn't be this way but it was actually refreshing to be served by the people at Dwell. They were efficient, friendly and helpful.
We have bought a number of items of furniture, and ornaments, from Dwell, and have been extremely pleased with the service received at the Westfield, Stratford store. Delivery of the larger items have been on time and securely packed. Staff have been extremely helpful in finding out which local stores have had the larger items we were interested in on display, in order that we may view them before purchasing. We have no hesitation in recommending Dwell.
We placed an order closed to £1500 at the beginning of may, we waited 12 weeks for some cushions that stated delivery would be in three weeks, when we checked the website regular whilst the dates kept getting longer, no notification to us was made, very very disappointed!! We decided to cancel the whole order after a rude telephone call from the service team, or lack off, And still waiting for a refund and now nearly in August, now understand why good brands spend on retaining customer values and service! Something you should dwell on before ordering! Be warned!!
Dwell have some of the most striking, contemporary designs and furniture for the home that add an extra touch of style to the modern home.
Great service from the helpful staff too! Much recommended.
Dwell not only have great quality items at affordable prices, but have by far the best customer service and delivery department I've ever known. They always have time for you, and their delivery dept. keeps you constantly informed of when your order will arrive, and it does arrive pretty much exactly when they tell you.
I could not recommend them any more highly.
I will definitely stay a customer for life.
The 3 door extra wide sideboard I recently purchased from Dwell is a most striking piece of furniture! In High Gloss black with funky chrome handles and easy-glide drawers it is a great enhancement to any modernly designed dining room or kitchen/diner.
The service I received from the company was faultless - from the time of ordering through to the time of delivery.
The quality of their products is superior to what I had actually expected for the prices they carry.
I will definately use them again, and will be happy to recommend them to others.
The quality of the products are superb and I will consider these better than other big names. I ordered literally everything from DWELL for my living room, Dining table, chairs, sofas, side board! All items have a great style and quality finish. I could no find items like this on the internet that compliment each other so well. The staff at Westfield Stratford were extremely helpful identifying suitable pieces of furniture and knew their stuff. I will now be using Dwell again for the bedroom and my house in the future without hesitation. Mudassar from London
I just love my new sofa from Dwell! The fabric is a gorgeous woven textured grey and the overall design looks great, with clean lines and chunky dark wood feet. The sofa is long enough for most people to sleep on and 3 can sit very comfortably. Most importantly of all it is super comfy and I have already spent a lot of time lounging on it.
The pre-service was great; there was a slight problem with the order (wrong colour) and that was sorted out very quickly and efficiently. The delivery was prompt and the guys delivering it were friendly and very professional.
Overall, I really rate this product and would recommend you purchase a sofa like this from Dwell. The positives: timeless, classic design, wonderful quality fabric, it felt much sturdier than other sofas in this prices range from other shops. The negatives: I just can't stop relaxing on it!
I recently bought a sofa for my living room and I'm very pleased with both the product and the service I received. Pre and after sale service was excellent and the product came in stock earlier than expected which was great for me. Good quality product in a very competitive price. Also, the delivery was on time and very easy to arrange.
I have purchased several of the Dwell glass furniture pieces - console tables (large and compact), bedside tables and occassional table - as well as a neat looking "bubble" lamp.
The are all great looking and always get compliments.
A worthy successor to Habitat which was my previous hunting ground for nice house stuff!
Ordered a retro circles dining chair from Dwell store Westfield Stratford City and the staff there were truly helpful.
Really pleased with this purchase as this chair is very modern, stylish and looks great.
Received the item on time and as expected. The communication on the delivery was excellent.
Well done Dwell!
We were blown away by the Kingsley Padded Bed and just had to have one.After discussions with the lovely Ashley and James at the Bristol store,we were offered free delivery due to the expected wait for the bed to come back into stock.When the bed arrived we were given a choose of delivery dates to suit us,and we're even called by the driver to say he was on his way.The delivery guys were very courteous and helpful even carrying the bed upstairs.Assembly was easy and Wow the bed looks fab.....especially with our god save the queen dwell bedding !!!
We had hoped to use our existing mattress but as this was slightly to large so went back to the Bristol store to order a new one....at which point we were told we had a 20% discount on our account .....it just gets better each time !!! Ashley and James are professional,courteous and very friendly guys and nothing was to much trouble,they are a credit to dwell,and this,coupled with the stylish and stunning range of products available makes Dwell are first stop shop every time !!!
Jackie and Dean
I placed my order on 17th June for three items of which only one was in stock. This was fine as the two items would be in-stock again before end of June. I processed order-and made payment receiving confirmation my instock item would be delivered within 5 days and other items would follow.
I checked my order status online and no items dispatched and one of the other items had moved to an August delivery date. That's over a month later than initially suggested. I emailed dwell who promise a 24 hour response. I received a read receipt but still no answer to my enquiry/concerns.
Today 22 June I called and was advised that NO ITEMS had shipped as I hadn't called dwell after placing my order to arrange a suitable date, and that the first delivery slot isn't until 20 July..(not the 5 days advertised). I reluctantly cancelled the two other items...and hastily accepted the delivery date for the in stock item. I was told my £500 refund would take 7-10 days to process.
Still considering cancelling other item now.
WHY does the customer have to call to arrange delivery when ordering from website V odd..and not mentioned anywhere on site/confirmation?
WHY does it take a month to deliver instock items, esp when promote 5 day delivery?
WHY such extreme extensions to delivery periods for stock arrivals? WHY do i have to wait so long for refund when you took payment so quickly?
We had been looking for 4 red bar stools for ages and couldn't find them at the right price or quality. I had shopped at Dwell before, so when they sent me a 20% discount I was pleased to see the exact stools we had been looking for in their Kingston branch. We ordered them there and then and was pleased when they were ready to collect within 2 weeks. The store staff were very good they even told our grandson to help himself to cakes! Dwell is the first place we look at when we need furnishings or accessories.
after waiting a month for a coffee table i rang the customer service line to complain as the table had been delayed a further 2 weeks. The advisor kindly said to me that I will speak to my supervisor as to what we can do. he advised me a few minutes later that "the best thing we can offer is cancel your order". My advice DO NOT ORDER FROM DWELL
Gavin T McKenzie found this review useful
We bought some furniture from the Trafford centre and the staff there were really lovely, so helpful and attentive even when I kept changing my mind they were lovely and helped me work out the pros & cons on what I was buying - good product knowledge. I picked some furniture up and they loaded it into my car gently and the items which were delivered were on time, well communicated on deliver & carried into the room for me - drivers were superb. The furniture itself is superb and I LOVE it, stylish & well made - best on the high street - I will be buying more as happy on all counts - Thanks Dwell you have got it right! :)
Amazing new store on four floors arrived in my town. My eyes were everywhere when I walked into Dwell. I could have spent a fortune. I purchased a limited edition London Bus Tote Bag which is so eye catching. I also ordered three Mr Strong doorstops. These were delivered to store for my convenience and an email was sent to inform me that they had arrived. Customer service is excellent. Smart, helpful staff but not at all pushy and I was free to wander round at my leisure. I have seen so many must have goodies - like the gorgeous Pink Poodle statue, the rose vase - I have my eye on that one. Well done Dwell - you are a welcome addition to Leeds. I have a son and daughter both house hunting at the moment and they are looking at Dwell for furniture and accessories. Well done.
The items I purchased are cleverly designed, innovative, well made and good value for money. I have ordered more furniture to match and will certainly purchase more in the future. Their customer service is excellent everyone I have dealt with in Tottenam Court Road London and Glasgow have been so polite and helpful it has been a pleasure to shop with them.
I moved into a new flat around a year ago and bought the vast majority of the furnishings from Dwell. I’m really happy with my purchases. They look as great now as they did when I first looked at them online and at their Tottenham Court Road store (brilliantly located opposite Goodge Street Station on the Northern Line).
So happy have I been with my items that I’ve since bought more furniture from Dwell, the latest being various different types of Uno stacking drawer, which I’m using in my bedroom. I liked these so much that I’ve just ordered some more of them.
All in all, I’d be happy to recommend Dwell, and their products, to anyone.
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