I moved house recently and bought a number of items from Dwell, which I adore :-). For me purchasing items either in store or online are both very easy experiences with fast order and delivery services. Their Customer Services in my experience actually puts the customer first and are always proactive in their approach...which is reasurring when buying items large or small on line. I have been very pleased with every item I have bought and have recommended Dwell to many of my friends...
I have bought this product as a surprise wedding gift for my Niece. She is mad about flamingoes so this will fit the bill nicely. I saw the product originally in the Guardian weekend magazine which gave the website address. The website is easy to navigate and a search for 'glass flamingo' brought up exactly what I wanted. I ordered online and received emails immediately confirming the purchase, informing me that someone would ring me from the store as soon as the order was received there. Within a couple of days I had the call and on arriving at the store at the Trafford centre was dealt with immediately and in a very friendly manner by a lovely lady. The whole transaction went like clockwork so I am extremely satisfied with the service.
I like Dwell products as they are unique and different. I have always been happy with the products although recently I had to exchange a chair. Customer Services were brilliant they arranged for the chair to be exchanged within 5 days. I would recommend this company and definitely use again. I wish there were more shops especially in the South West.
Dwell is by far my favourite furniture company and I have been inspired by many of its pieces. Amazing service and they always make you feel like a valued customer. I have recommended Dwell to many friends and family although the pieces I have purchased usually speak for themselves.
I love every single products of Dwell, it has always been pleasure shopping with them both in store and online. Excellent customer services and helpful advices, recently i needed to return one of my order, without any question or hassle money was in my account next day.
I ordered a new armchair from Dwell, I am very pleased with it, it is fashionable, comfortable and looks great in my living room. I was a bit worried about getting it up to my first floor flat as other companies' delivery drivers specifically refuse to do any lifting but the Dwell delivery drivers did so without comment. Plus when my armchair was reduced in price before after I bought it before it was delivered, Dwell refunded me the difference, no questions asked. I will shop there again. I only wish they would deliver at the weekend!
I've now been a customer of Dwell both online and in store, they've been excellent both times.
Just recently ordered two side tables over the phone from Dwell. Both looked great and arrived fully assembled which I find a huge advantage over 'flatpack'.
Everyone I've spoken to over the phone and in store have been really helpful. By far the best furniture company I've used, planning to buy a new bed from them soon too :)
I've had the pleasure of dealing with Dwell on four occasions in the past 6 months, once in store, twice online & once on the phone and have found them to be both friendly & professional in every instance. The young Slovakian lady who assisted me in their Manchester store was a credit to the company & was enormous fun and most helpful. Their online service was just as good & when I did have a slight problem their customer service line sorted the issue without any drama.
I was updated on delivery dates & times via email and everything arrived on time and within the time slots that had been promised.
I'll be certain to use them again in the near future.
Great, friendly service in store, and when I called to order by phone. Notified by email regularly from ordering to delivery, and the driver called to let me know he was on his way, about 45 minutes before he showed up.
The delivery men were friendly and didn't mind opening boxes for me to check.
A lovely company to deal with from start to finish of my new dining furniture
great item great price - contacted by store when item was in stock for collection and collection was straight forward dwell is a fantastic company - i have bought a good few items over the past couple of years for myself and other people and have never had any issues of note
the staff in store (glasgow for me) have always been really friendly and helpful - they dont bother you but are there waiting to give you all the info you need when you approach them and have never found any of the staff to be like other companys pushy sales people
love walking round the store and always want to buy everything (lotto win would help with that)
We have bought a couple of major items from this firm and the service has always been excellent, not just in ordering and delivery but in general helpfulness online and in store. On request we were sent a newspaper template of a large oval mirror so we could work out if it could be hung without fouling other items e.g. electric plugs. Neither item was perfect but the problems were solved instantly without question and arrangements immediately made to put things right.
I've just bought a multi divider bookcase which looks fantastic and has lots of different shaped spaces to sort books but also treasures from my travels. It is really solid (not that you need to tell that to the delivery drivers, who were fantastic by the way, as it weighs about 100 kg). Dwell has become my favourite shop for home things as you just get things that are different to the usual suspects on the high street or even online. Some of it is a bit expensive on the face of it but in this case, the quality shines through. That combined with great customer service, occasional special offers and polite, friendly delivery drivers (let's face it you don't always get that do you?). I just wish that I had a few more pounds but I'm saving up for my next purchase!? Louise, Chelmsford
Ordering was quick, easy and they were very accomodating to our requirements. Although the item had a slight defect on delivery this was, again, quick and easy to arrange a replacement. Cannot fault the delivery men either! Will definitely be ordering more (soon hopefully) as the design and quality of the furniture is outstanding. If you are looking for beautiful, high quality, contemporary furniture then you definitely need Dwell. Everyone who has seen our TV unit has loved it.
I have moved recently and have bought several pieces from Dwell, including a kitchen table and chairs, a TV unit, bookcase and side table. All items were ordered online and collected from the Kingston Branch. I was impressed with the efficient service given. The Tv unit was noted by staff at Kingston to be damaged on arrival; they contacted me immediately to stop me coming in, and ordered a replacement that came quickly. I am very happy with all my purchases and would recommend Dwell.
WE recently collected a mirror from a dwell store, and received excellent service. My wife saw another mirror when we came in to collect it, and the assistant offered to swap them over without hesitation. (we didn't but it was nice to have the option).
We have also just received a dining table which was delivered last week.
Both great products and very happy with Dwell.
I recently bought 4 bar stools from the Bluewater store and could not have been happier with the products or the service I received. The sales assistants certainly knew their stuff and even though the colour I required was not in stock, it was ordered and to my surprise delivered the next day to my home. I love the range of products at Dwell and will shop there again.
We ordered 4 retro circles dining chairs, Service from start (In store) to to finish (delivery) was excellent.
Staff at the store allowed you to browse in peace, but were available for any questions. The purchase was easy and efficient and delivery was excellent as we were having them delivered to a second home and they needed to be there when stated. We were phoned an hour before they were received and they arrived on time.
The sofa arrived as promised and the delivery people (Dwell's own I believe) were very helpful. I'm delighted with the Oslo sofa I ordered - it is very well made and extremely comfortable.
I did encounter a few hiccups with my order (it initally arrived without legs) but these were dealt with courteously by Dwell's customer service team and the end result is a very satisfied customer.
I bought a coffee table which converts into a dining table. A very stylish but solid piece of furniture. The mechanism did not work properly and on reporting the fault, a replacement was dispatched within a week. When it arrived, the delivery men unpacked it and tested the table. They then took away all the packaging and cleared up the space.
The quality of the product was excellent. The zebra print duvet had satin stitch detail which I t expecting as thought it would just a print so I was very impressed. Also on the off chance I visited the store to see if my online order had come, even though I hadn't yet been contacted. The assistant informed me there was a delivery but it wasn't checked off yet so she didn't know if my order had arrived. However, while I continued shopping for ten minutes she located my order at the bottom of the delivery. It would have been easier for her to have contacted me later or the next day but she went out of her way to offer a first class service. Well done Dwell!
This is the 2nd time I've ordered from DWell on line and on both occasions had excellent service. Ordered cubic walnut hideaway table set, good quality and looks lovely in my new kitchen! Delivery actually came day early as driver was in area and called to ask if I would like it delivered. Very professional and polite. Would definitely buy from Dwell again.
We have now had two orders from Dwell and have been very impressed with the customer service levels offered both in the shop and by the delivery team. The information provision was excellent and we were kept informed at all times regarding our order status. I also liked the fact that once we had placed our order email and text information was almost instantaneous!
Our table and chairs are brilliant and finish our kitchen off well!
We are really impressed with quality of table and chairs recently purchased from Dwell. Unfortunately first table had to be returned due to some minor damage, however David at Customer Service team was very helpful in explaining options and arranging replacement. Overall service received surpassed all expectation - we would recommend to anyone and happily return in future.
Recently placed an order through Dwell to pick up in store (Balham). Whilst part of the order is not yet in stock the rest of the order was delivered promptly to the store and I was telephoned to advise of its arrival.
I was really impressed with the quality of the product (a celing light shade) and also with the staff in the store who were knowledgeable about other items of stock we enquired about.
I would definately recommend Dwell to anyone.
We have just taken delivery of a sideboard and sofa bed and are delighted with the furniture and service offered. We have to travel to Trafford Park to visit Dwell, as we don't have a branch in Leeds but our experience of shopping in store and online is hassle free. Friendly, knowledgeable staff, wanting to help but not pushy. Choice of delivery dates and helpful, courteous drivers. Well-made, stylish furniture. Dwell will be our first choice for future purchases.
I have done 3 different orders with them and I’m very pleased with the products and especially the speed delivery. They delivered the products between 5-7 days except one of them that was not in stock at the time I ordered, but I received it 2 days after the day stated in the website that will be in stock.
One of the orders was online and the others in the Tottenham Court Road shop. In another occasion I called customer services to amend my order and in each occasion they were very helpful and friendly.
I have bought a rocking chair, side table, dinning table, 6 chairs and a lamp and I’m very pleased with the products.
A friend of mine bought few things from Dwell and recommended me the shop. Service has been excellent and I will visit the shop in the near future. I would definitely recommend Dwell.
Recently placed an order through the Dwell website and have so far had a really positive experience with Dwell.
Despite part of our order being out of stock we were advised of this immediately by Dwell staff and given a date as to then this will be available.
We are really pleased with the rest of our order which was delivered to the store and were very impressed with the staff in store too!
I would definitely recommend Dwell as their products and customer service are outstanding.
Overall a very positive customer experience. The initial inquiry was dealt with quickly and the quote e mailed to me. I decided to go ahead a week later and called them. There was a really clear and effective communication process from that point on via e mail. When the item arrived in store a message was left on my voicemail. We collected from the showroom.I had called ahead to say that it would be someone else collecting on my behalf. All those details had been passed on and they knew the name of the person collecting for me.
They say speak as you find and I found this store very good at what they do!
We have been looking for dining chairs for a number of weeks and came across the Dwell store at Bluewater. Although it is quite a small store, it had a very wide range of chairs which we could try out and the sales staff were very helpful. We chose our chairs and the sales assistant checked availability. We paid £5.95 for delivery and they arrived at our house, about 100 miles from the store, within 3 days. We are very impressed with Dwell's in-store service and delivery.
EXCELLENT SERVICE AND QUALITY
First time shopping at Dwell was an enjoyable experience, the sales staff at Nottingham store were extremely helpful and very knowledgeable about the products.
Delivery was as promised quick and efficient.
Very pleased with the Glass dining room table I purchasesd and would use Dwell again.
Love all the products in Dwell.
I really like Dwell. They have good quality contemporary products. I’ve visited 2 shops (Tottenham Court Road and Kingston) and both have excellent staff and I enjoy browsing there. My last order was taken over the phone which was handled professionally and goods were delivered in a few days…and correctly too. What else could you ask for. Highly recommended.
NEVER EVER AGAIN!!! I ordered a bed and delivery date was changed x 5 times over a 4 month period, I kept being messed about so cancelled my order -Very unimpressed with the general "couldn't care less attitude" Emails ignored. They sold me a bed they didn't have and had no idea when it would next be available. Having told friends this, many people say they have had a similar experience with DWELL - should have spoken to them first!
With stores like Dwell you always have to wait to buy things in the sale as everything always gets reduced so there is no point in buying things full price. So when the TV stand I wanted went into the sale I was really please. In additon to the sale prcie I managed to get a further 20% off the sale price so was happy.
The whole process from ordering my TV stand to picking it up was good.
My only compaint was that Dwell were going to charge me an extortionate amount to get the TV unit delivered to my house, so I decided to pick it up from the store.
Overall the service was great and I will be shopping at Dwell in the future (as long as the item I want is in the sale!!!)
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