Promised delivery excellent but screws for product wrong size!
Congratulations to you for the carrier, DPD, which you used for delivery to Northern Ireland. They kept me fully informed of the expected delivery time and requires only a two hour slot for me to wait in. They arrived after one hour. However, I had ordered sash window latches which were fine but the screws provided for them were too big. The screws did not fit flush with the level of the latch, which they should have because they were too long and the head broke off the first screw because of the ill-fitting. I had to buy new correct (20mm) screws from Homebase at a cost of £1.99. You should ensure this won't happen to other customers. Compensation please! Greg McCourt
To reply as a company, please log in to your business account.
Thank you for your feedback, as discussed during our telephone conversation it has been established that the incorrect screws have been supplied, we have informed the manufacturer and the problem is being rectified, to compensate for your inconvenience a refund is being processed for your shipping and new fixing costs. Thank you once again for bringing this problem to our attention.