Phoned Company before placing an order to confirm certain parts were included, they were. Phone answered very quickly and query dealt with so placed order. Delivery as promised and product was as described. I will definitely do business here again.
What more needs to be said? A1 service
Recently bought some door handles from them. They arrived in good time, with minimal fuss. They were well packaged and the products themselves were of excellent quality, especially considering the price.
My only niggle was that the bars that run through the door latch were too long so i had to cut them all down.....possibly not of UK spec?
Other than that, if i need similar products in the future, i'll most definitely be back.
My first order was for some handles and catches. The delivery was made within 3 days, but unfortunately was short supplied. A phone call was all it took to get it sorted and the short items were with me 2 days later. So a shame it was wrong, but it was sorted very professionally.
I am very pleased with the product as well as the service of the Company. The delivery was as promised and was kept up to date with the whole process. The product was beyond what I expected and good quality. Thank you.
I used e hardware for the first time to purchase some interior door handles and locks.
Their website offered a large choice and was really helpful to a non expert like me who needed to know what types of handles and locks I needed (seems there is more than one size of standard internal door lock!
Their courier service was excellent and communicated well with me so that I knew to within the hour when my delivery would arrive.
Excellent all round!
Chose this supplier over several others who had same product because they had next day free delivery. Alas, that did not happen - ordered on a Wednesday (evening), delivery scheduled for following Tuesday which is not ideal. Products are good though. And DPD is carrier - they are v good.
I needed door handles and fittings urgently. Paid extra for quick delivery. Within a couple of hours I was informed that they'd been posted. Received next day and handles were lovely. I have seen comparable handles for over £20 in DIY shops. Would use again.
Very efficient service and using DPD as a courier meant I was able to track the exact location of the driver in real time and was able to divert parcel to a neighbour. Ordering was easy and products are definitely not sub standard would wholeheartedly recommend to my friends and family.
The day after I ordered my items I received a text advising me of the day of delivery but it also gave me the option to change this if it wasn't convenient. Very good service and excellent quality door handles. I would recommend this company.
Ordered a single handle and latch set to check the quality before purchasing more and it came the next day. Quality was good. So rang them and spoke to a lady regarding matching up some hinges from the initial order. Very helpful and order was placed in minutes cannot fault the service so far.
Despite e-hardware's systems being down when I called for an update, Amanda took ownership and called me back as promised. Furthermore, she corrected the requirements on my order and ensured the goods were delivered on time. Fantastic customer service. Plus, there weren't any automated options when calling. I actually spoke to someone!
I ordered the wrong door latch. (Thought I knew what I wanted and didn't study the drawing on the website.) Phoned and got straight through to a person - no list of options. e-hardware immediately sent the item I needed by first-class post.
Think my sentence says it all........very pleased with the product. Only one handle fitted to far!! But all the handles are in good condition (no complaints), and the items were delivered with efficiency. Would recommend anyone to use this company.
Fantastic personal service, advice and speedy delivery
Love my new door handles so much that I now need to order more!!
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