spoke to someone by phone first ,who guided me through what hardwear i would need.products came the following morning.excelent service and a superb experience.nice to see someone working hard to get it so right well done.
Well packaged and swift delivery.
Despite a mismatch in the delivery the order was handled correctly. Great aftersales, the issue was solved directly and some goods were sent afterwards within short notice. It's a recommendation for other webshops!
I would recomment other consumers this shop!
Ordered seven door handles and bathroom lock and opted to pick them up from e-hardwares premises.
I was greeted by the owner! A really friendly guy and you could tell this was a family run business that really cares about the service they provide.
The rose handles were of exceptional quality and i would still have been impressed if they were three times the price.
E-hardware deserve every success.
Very informative website especially for a non diy expert like me! Easy order and payment. Regular updates on parcel and even a named driver for delivery. Can't fault ehardware.
I ordered some door handles at 2:30pm and they were delivered by 12:30pm the following day!! I had ordered a bathroom latch set but omitted to order the plate, I emailed e~Hardware to ask which one I would need and they emailed me back to tell me, I ordered it and again it was delivered the following day. Fast, friendly and efficient service...would certainly use them again and recommend them to anyone.
Great service and very easy to order online product was exactly as per photo and you were kept informed every step to when your order would be delivered will use this company again.
As far as buying items it was a breeze, and the customer services is excellent, however i have only given 3 stars, due to the products. My husband had quite a time trying to fix the handles and the locking mechanism, and its still not right now.
Deciding to purchase some bathroom fittings was a little challenging as no dimensions were provided on the website. However, e-Hardware replied very promptly to my email request, although I wonder how many sales they lose because the dimensions are not immediately available. Once ordered, the fittings arrived very quickly. I thought that the post and packing charge was rather steep, but the goods were extremely well wrapped and I had to sign for delivery (a little over the top given their value and unbreakable nature?) I'm really pleased with the fittings and believe that they are extremely good value, - I looked at comparable fittings on other websites that were considerably more expensive.
Having previously ordered from this company with no problem I ordered another item. The wrong item/s were sent. In fact the invoice was for someone else... I assume they were sent my package. On contacting them by phone they were very apologetic and arranged for another delivery, another day. Would have been nice for them to make some gesture in compensation for me waiting in for another delivery. The product, although what i needed, but in fact the 'dummy knob' was one part of the passage sets I have previously ordered and therefore an expensive option for me to choose. Maybe a better description on the website would be good to have.
Gave e-Hardware a call and the chap i spoke to was very helpful and knew his stuff, cant fault them. The door knobs are a million times better than what i went for from B&Q and well worth the extra cash, which really wasn't much more. Thank you!!
Ordering from e-hardware is as simple as ABC. Products easy to find and all met specifications requested by our builders. Delivery was quick and all products arrived safely. I wouldn't hesitate in recommending this company and indeed, builders working on our extension have noted the site. Thank you for your assistance.
I WOULD RECOMMEND THIS WEBSITE.The ordered article arrived when promised
Ordered my stuff online on the Tuesday and it was delivered on the Friday morning....everything in perfect order and exactly what i requested.
Will definitely be using them again in the future :-)
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