e-tradecounter reviews

e-tradecounter reviews

Excellent
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473 Trustpilot review(s)
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Review by confirmed purchaser

Good buy, great price

Although delayed as not in stock. I was kept up to date when item would be delivered. It was delivered as promised.
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Review by confirmed purchaser

excellent service will use again

they did exactly as asked,very prompt and always kept you informed
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Review by confirmed purchaser

Excellent fast service

Ordered after good information online as to suitability of the product. Extremely fast delivery in first class condition. Very satisfied with the service and will definitely recommend.
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Review by confirmed purchaser

Excellent service

I am very pleased with the services of e-tradecounter. I was given a choice in the delivery date. Then I received a text indicating that the parcel would arrive between 9.20am and 10.20am. And it was spot on. Which meant that I did not have to waste the whole day waiting for the delivery. And the parcel, containing fragile electronics, arrived in good condition. I will definitively use e-tradecounter in the future and recommend it to my friends.
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Review by confirmed purchaser

Above and beyond the call of duty!

So pleased with the lamp.Service was excellent.Although the lamp I wanted turned out to be dis-continued,they tracked one down and got it to me!Was also kept informed all the way through.What more could you ask for.
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Review by confirmed purchaser

Great service and excellent product

Bought two outside lamps. They came really quickly
Got an email to say they would arrive between 9.17 and 10.17am
They arrived at 9.20am how's that for perfect timing. Would use this company again and recommend to anyone.
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Review by confirmed purchaser

great company

great company to deal with, staff extremely helpfull, would certainly use them again.
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Review by confirmed purchaser

Excellent service. Could not have been better. Prices good too.

Ordered a product, changed my mind a few hours later, then later changed my mind again and called them back to re-order my first selection. They remained friendly and helpful throughout. They are now my first choice supplier for the type of products they sell.
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Review by confirmed purchaser

Perfect service

Ordered electric heaters online at the best price and was called to explain the delivery date to remote Scottish Island would take longer than normal. What a perfect service. If only other companies could be like this then the world would be a better place.
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Review by confirmed purchaser

very professional

I was kept up to date every step of the way from ordering to delivery i would not hesitate to buy from e tradecounter.co.uk again
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Review by confirmed purchaser

Good service and good product

I'd use this firm again
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Review by confirmed purchaser

Best Price around

Was looking for some coloured MR11 leds for my caravan downlights, and after a thorough search, found e-tradecounter to be best on price. Will use again :)
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Review by confirmed purchaser

quiickly received, email advice of delivery, perfect.

Ordered on Monday, received on Wednesday, perfect service.
To be honest I hadn't heard of the etradecounter before, but I looked at other reviews And decided to order based on how good they are.
Glad I did, and the price of the item was good too.
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Review by confirmed purchaser

Poor service, would never use again!

I paid extra for next day delivery which should have told someone I was in a hurry for the lights, I then get an email to say that the lights would not be despatched until 01/04/14 as they are out of stock!
No one had the decency to call and tell me or offer me a refund for my order or even for the next day delivery!
Very poor service and I shall be writing to the appropriate governing bodies to complain as you obviously don't have the stock but are happy to take people's money and then email them to say the goods purchased will be despatched in a months time!!!!
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Mr Thaneja

I can confirm that as per your request your order that was placed on 12/03/2014 at 21:51 using Paypal was refunded on 13/03/2014 at 11:40am to which you would have received a confirmation from both ourselves and PayPal.

Unfortunately with a range of 1,000s of different lights ourselves and Philips will occasionally go out of stock for a brief period but as per your order stock is at worse back in place within 10 working days.

Kind Regards
Adam Simmons
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Review by confirmed purchaser

Very impressed with how quickly my parcel arrived.

Bough, Kico rocket light. Product as described and a better price than anywhere on line.
Very happy with service and product.
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Review by confirmed purchaser

Ordered twice, happy both times

Based on two orders, I would recommend etradecounter to others. Communication was clear and timely. Items were delivered in reasonable time. Both orders were of highly fragile items and the second one could have used safer packaging. However, nothing was damaged. Overall, I got good stuff at an excellent price. Great job, guys!
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Review by confirmed purchaser

Next to useless

I ordered an item which they said would be delivered within two days, straight away I get an email saying it wouldn't be in stock for another week so I sit tight.
Next I get an email saying they 'might' be getting a delivery in seven weeks time!!
Order cancelled very disappointed
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Mr Noyd

Thank you for your review of your recent experience with ourselves in relation to your order for the Philips 60W Boston Black PIR Wall Lantern that was out of stock at Philips.

Based on your experience with ourselves we have implemented a new set of rules to ensure that isolated cases such as these are handled better by our customer service department.

Once again, apologies that we were unable to fulfil your order with ourselves.

Kind Regards
Adam Simmon
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Review by confirmed purchaser

Great Service quick delivery

What more can I say!
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Review by confirmed purchaser

Product unusable , customer service unhelpfull

Beware you pay for returns , NO EXCEPTIONS
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Mr Weale

I would like to confirm that we comply fully with the Distance Selling Regulations (Department for Business, Enterprise and Regulatory Reform - DSR) in relation to any items that you have purchased from us and being able to to return them to us when they are an unwanted purchase.

Full details can be found on our Returns Page (http://www.e-tradecounter.co.uk/t-returns.aspx)

Kind Regards
Adam Simmons

e-tradecounter.co.uk

About this company

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.

Visit e-tradecounter

Contact information

Call us on: +44 (0)1279 426832
We live here: Allen House, Edinburgh Way
CM20 2HJ Harlow
United Kingdom

Category

e-tradecounter is ranked 12 out of 28 in the category Batteries & Power Supply

e-tradecounter is ranked 14 out of 39 in the category

e-tradecounter is ranked 315 out of 1033 in the category Home & Garden

e-tradecounter is ranked 35 out of 95 in the category Kitchen

e-tradecounter is ranked 23 out of 57 in the category Lights

e-tradecounter is ranked 15 out of 32 in the category Plumbing

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