Product listed as being in stock - so I paid for next day delivery.
Was then sent an email to say there was an estimated delay of 7 working days.
Am still waiting...
Friendly and helpful on the phone after I phoned to ask where my order was. E-tradecounter phoned Dimplex to address the delay, and called back to give an update on progress, and as a result the towel rail I had ordered subsequently arrived on the day it was promised by e-tradecounter in that phonecall.
First time I have used the supplier. Web site came up as part of my search. Battery I required was in stock and available. there'd and paid for, 3 to 5 working days email received to say it had been dispatched. Email received to give me the date of delivery. On the day of delivery email received to says when within a 2 hour period I would arrive. It arrived within the time frame indicated.
All that you need - very good reliable & friendly service, and prices to match!
This isn't the first time I've bought from e-tradecounter, they are a reliable and dependable internet retailer. My latest order, a hot water cylinder was competitively priced and was delivered boxed in perfect condition very quickly despite it's reletive bulk
I wanted a small low watt heater and searched online. e-tradecounter were by far the most competitive on price and delivery. The heater arrived promptly, well packed and is just what we want for the colder weather. I will use them again.
Hi Fred, I was looking for a replacement thermostat for my immersion heater. Found a huge range of prices and some astronomical delivery charges. Fortunately spotted this Tradecounter outfit. Their price was the lowest I found and delivery and packing proved to be first class. GREAT.
ordered a fan from trade counter, they informed me it would be 10 days to supply it, then they contacted to say they could not supply the one I ordered, but offered me an alternative, whic I accepted and it arrived the next day. Really excellent service and would definately buy from them again
We needed to purchase a Cooler for the shop after some extensive searching found e-tradecounter!!!!! There help and advice for just what was needed, ordered the Magicooler, delivered two days later, PERFECT!
The company has an extensive range of products at good prices. Products are dispatched quickly and if they haven't got the item in stock, they'll tell you straight away and keep you informed. They are also very good if you've bought the wrong item and need an exchange or refund. I can recommend them
The fan I ordered was not available, e-trader sent an email as well as contacting me by phone to give me another option and made sure I got it on the date the original order should have arrived, great customer service.
Correct goods, delivered promptly and at a keen price.
This is the first time I have used e-tradecounter and I am really impressed. Very competitive price and the item iIneeded was in stock. Quick despatch and quick delivery.
I ordered an item from them, the price being exceptionally good. However, the next day I received an email advising me that the item I ordered would be delayed and advised me of a revised order date.
As time was of the essence, I cancelled the order, which they confirmed immediately. They may not have been able to fulfill the order but I very much appreciated them telling me immediately that there would be a delay as on this occasion time I was able to source the item from somewhere else (though at a higher price).
Good customer service really shows when there is a problem and how the problem is dealt with it. On other occasions the delay may not have been a problem to me but by advising me immediately of the delay, and giving me the opportunity to decide, they are certainly people I will consider using again in future.
Too often with other suppliers I order something, it doesn't arrive and I end up having to chase and inquire on the order's status, only then to be told that there has been a delay and the item has not yet been sent. It is therefore refreshing to have someone be proactive even when it is not in their favour to do so.
Due to my location I normally get hammered by delivery charges but e-tradecounter delivered no problem with no additional charge. This is one of the main reasons I would highly recommend along with their quick despatch and ease of order.
I have no complaint against E-Tradecounter, they kept me informed all the way through what was happening with my order for a control knob for a Redring electric shower. They were badly let down by their supplier but I got delivery within the 1 hour slot that was promised by the courier and on the day E-Tradecounter promised.
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