Would highly recommend this company, having dealt with competitors of this company and been disappointed, the whole experience from purchase, to goods, to delivery was excellent.
I ordered my product as I wanted to install it at the weekend and the 2 to 3 day delivery allowed for a day's delay. About a couple of days after ordering, rather than a delivery, I received an email saying there would be a delay but I would have it in within 5 working days. I have had no further emails and still no deliveries. I have given it 2 stars as at least they kept me informed - initially. I might add a postscript if, and when, my goods arrive.
Pleasure to deal with e-tradecounter, great communication and low prices for high quality items. Highly recommended
Easy to use site and and easy to order. Arrived safely and quickly ... had previously ordered the product at a local store and waited 3 weeks before giving up and ordering through e-tradecounter.co.uk. Why buy elsewhere?
Happy with delivery and product. However the manual is completely inaccurate regarding the wiring instructions which I'm glad I didn't follow. Not quite sure how they can get it so wrong. Presumably I may have damaged the light if I'd followed the instructions. Anyway the light is great and working exactly how I wanted.
Another retail store sold me the wrong product. It's an odd size, not the most popular. e-trade counter supplied from my phone enquiry. Product specification unclear and further information would have helped ensure full satisfaction. Delivery very good.
Fast delivery, exactly the right product and very well packed
Ordering was very easy. Product arrived very quickly and a one hour time slot on day of delivery meant you didn't have to wait in all day. The front mounting plate of the heater had been bent during transit but this was replaced immediately without question. Overall the company was a joy to deal with, they were easy to contact, polite and friendly. Any problems were dealt with immediately and you were kept informed of the progress of the order by email at every stage. Thank you e-tradecounter.
The product was exactly how it was described. I got the product on time and was being updated all the time regarding the delivery timelines.
Good product, good service, good price. Communication could be better- no contact between placing the order and it turning up on doorstep. Despatch email would be great as I was starting to wonder if the company was legit...
Found the small tube heaters I wanted. Ordered them Friday morning and on Monday afternoon, I received an email informing me that they were out of stock and I'd have to wait another 7 days. So, it took them almost 2 working days to figure out that they didn't have them in the first place. Not good enough. I won't deal with them again.
Cancelled my order and bought elsewhere.
The lady I called to cancel was nice and friendly. If it wasn't for this lady, I'd have given one star.
We hope it will be just the job - not fitted yet!
Purchased to provide a permanent low heat supply, which will hopefully prevent the build-up of condensation in a small cloakroom with outside walls.
Was kept informed that item had been posted and to expect delivery - much appreciated - and it arrived within two or three days.
The website was simplicity itself and the order processing through to delivery was the subject of numerous updates.
A good service
The dehumidifier was ordered on line, and it arrivd within 48 hours as agreed. The e-trade counter kept me up to date with the delivery progress, allowed me to change a delivery address, and I was well and truly satisfied
I wish I had taken their, (Adma's) great advice, which I only took advantage of after I purchased the product. The product was in perfect order and delivery was super fast...it was a purchasing mistake on my part. The point is, had I taken their advice first I would have been even more satisfied with the service; professional, subject matter experts when you call and get straight through. Brillant, shame on my part!
I was very pleased with the service which I received when ordering a thermo tube. After I had ordered it online, it only took 3 days before I received it. I have now fitted it to the wall in our closed in balcony, and I am very impressed with it. From the reviews that I did see online, people have said that it does help condensation, so it will be interesting to see if it does what the website and the reviews says.
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