e-tradecounter reviews

e-tradecounter reviews

Excellent
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About

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Review by confirmed purchaser

Very disappointing

I ordered a heater that i needed for a job, i paid for 3-5 day postage then realized i needed it sooner...
I rang up and offered to pay the difference to get it over nighted to me. They said it wasn't a problem and they would ship next day at the same price. this clearly didn't happen as it turned up 2 days late...
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Review by confirmed purchaser

Great

On time, good communication.
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Review by confirmed purchaser

very fast delivery exactly what I ordered

would definiteley recommend this company for price and speed of delivery
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Review by confirmed purchaser

Easy to order and arrived quickly with good comms!

Easy to order and arrived quickly with good communications and no problems at all.
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Review by confirmed purchaser

Excellent fast service

I was a new customer. I found what I wanted through google search. Ordering online was easy. Delivery was 2 days later, as promised. I got about 4 tracking emails reporting progress. The final one promised delivery in a certain time window and it came at that time.
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Robert

Thank you for placing your order for an FX20 Downflow Fan Heater with ourselves, we are pleased that you were happy with our service and our courier Interlink.

Kind Regards
Adam Simmons
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Review by confirmed purchaser

Easy, trouble free electricals.

I ordered 2 heaters and they arrived quickly and in great condition. No problems, good communication and easy to deal with.
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Julie

We are extremely happy to have had such a great review from yourself regarding your recent order for 2 Series 14 Electric Panel Heaters from Nobo and look forward to serving you again in the future.

Kind Regards
Adam Simmons
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Review by confirmed purchaser

interlink crap

a mate wouldnt let me down like that,had email confirming delivery between certain time then i went online and asked for neighbour delivery which was accepted then email telling me i was not home when they tried to deliver which i was very disappointed with. should do better. hit one star cause they wont let me do none.crap service
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Review by confirmed purchaser

They provice a service that you would expect from any professional and customer orientated British company.

I found this Organisation to be first class in their dealings with me as a customer; the staff were willing, polite, knowedgeable and helpful. Apart from the heater arriving broken, by the courier firm i believe, that is my only annoyance, and at this stage having dealt with a very pleasant woman over the phone it sounds as though they will be replacing the heater within 24 hours and hopefully my postage refunded..................!
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Nigel

Thank you for your review regarding your recent purchase of the Nobo Series 14 E4EU 2kw Electric Panel Heater.

We are of course sorry that it arrived to you damaged, an issue that we will be taking up with the courier. I can confirm that Jenna has arranged for the replacement to be with you tomorrow and the necessary refund has been processed.

Thank you once again for a glowing review.

Regards
Adam Simmons
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Review by confirmed purchaser

Speedy and efficient

Clear and easy to use web site all products easy to find. Order to delivery was superfast. Goods arrived in good condition and as described. Very impressed!!
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Review by confirmed purchaser

highly efficient, a very pleasant experience

when my heater developed a fault I needed a replacement quickly, my heater was no longer made so I looked at replacements, I ordered one from e-trade on Friday unfortunately I failed to notice that it was too long to fit into the space available. I sent them an email on Saturday and spoke to a very obliging lady on Monday, who canceled my order and replaced it with another which i had identified. She said that she had my email and would carry out the change. I received the heater on Tuesday.Two working days, great.
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Review by confirmed purchaser

Just what you want - the right goods at the right price with great service

Never heard of the company before I spent some time on the Web looking for 'stuff' to refurbish an old house - got exactly what I wanted at a great price with excellent delivery times. In many cases, what appear to be good deals, turn out not to be so once you place the order - goods out of stock, awaiting shipment etc. Not the case with this company.
I will have no hesitation in using them again, and again!
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Review by confirmed purchaser

A very trustworthy company

No hesitation in recommending this company. Have used them more than once. Everything is packed really well and arrives promptly.
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Review by confirmed purchaser

Decent price, quick despatch and well organised delivery.

Decent price, quick despatch and well organised delivery.
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Review by confirmed purchaser

Great service

Good service and delivery. Will go back to them
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Review by confirmed purchaser

quick service

Quick service and would recommend.
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Review by confirmed purchaser

excellent on time service

Really good app to track progress of parcel during the day so you know when you need to be in rather than waiting and hoping
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Richard

Thank you for your great review regarding your recent purchase from us of a 2Ft 120W Thermotube Eco Tubular Heater.

Kind regards
Jenna Kenneally
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Review by confirmed purchaser

excellent

No complaints whatsoever. Will use them again.
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Hi Jessie

Thank you for your great review of your recent purchase of the Thermotube Eco Tubular Heater... we're sure you'll love the heater as much as our service!

Kind Regards
Adam Simmons
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Review by confirmed purchaser

fabaroo

great, easy to order, delivered as expected
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Debbie

So pleased to hear that you were happy with our service, we hope you enjoy the Consort Claudgen Heatstream Plinth / Kickspace Heater.

All the best
Adam Simmons
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Review by confirmed purchaser

Great value brilliant delivery

Really pleased with value of product and impressed with delivery.
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Terry

Thank you for ordering the Massive Munchen Outdoor Pedestal Light from ourselves and shipped via Interlink, we are so pleased that you were happy with our service level.

Kind Regards
Adam Simmons
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Review by confirmed purchaser

Packaging not apprpriate for the product?

The product, a bathroom ceiling light, was shipped with the fluorescent tube in place. On arrival the box, which was well wrapped in bubblewrap, was partially crushed although the lamp unit was intact. The tube on the other hand was in pieces. Given that it was inside the lamp unit I can only assume the package had been dropped.
e-tradecounter.co.uk

Reply from e-tradecounter.co.uk

Dear Juan

Thank you for your review with regards to the Massive Belinda White 32W Ceiling Lamp you ordered from ourselves.

I can see from our records that this was shipped to you via Interlink and whilst the packaging from Philips/Massive is limited we always do our best to ensure that you goods arrive in one piece. Apologies that this did not happen on this occasion.

Regards
Adam Simmons

e-tradecounter.co.uk

About this company

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.

Visit e-tradecounter

Contact information

Call us on: +44 (0)1279 426832
We live here: Allen House, Edinburgh Way
CM20 2HJ Harlow
United Kingdom

Category

e-tradecounter is ranked 12 out of 28 in the category Batteries & Power Supply

e-tradecounter is ranked 14 out of 39 in the category

e-tradecounter is ranked 315 out of 1032 in the category Home & Garden

e-tradecounter is ranked 35 out of 95 in the category Kitchen

e-tradecounter is ranked 23 out of 57 in the category Lights

e-tradecounter is ranked 15 out of 32 in the category Plumbing

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