This company phoned me, like others, claiming to be from Orange Upgrades. They seemd to know I was soon eligible for an upgrade. They use deceptive language. First caller told me he was from 'orange upgrades', said I was entitled to an upgrade and passed me through to another person who started reading T&Cs to me, which included the phrase 'Carphone Warehouse' - when I heard this I told her that I thought she was from Orange. She said she worked on behalf of Orange to upgrade customer accounts, and that Orange had outsourced this service to them.
She told me I would receive an email from her confirming my order which i never received. No one answers their phone. I only found out it was e2save after calling Carphone Warehouse.
Be very careful - this company's sales tactics are disgraceful, and I still have no idea how this will impact my contract and service plan with Orange. I was advised by Orange to refuse the delivery which I will do, but I could well do without the hassle.
The review below from Paul pretty much sums it up.
Got scammed by E2Save yesterday, been trying to cancel the deal and the only way to do it is to phone the customer services number at 10p a minute which is very hard to get through but very easy to stay on hold for a long time. No Email address, no mailing address as told and emailed. Told me they were from Orange but kind of changed to Carphone warehouse working for Orange. Sounded legit on the phone and they run a very clever scam. All the paperwork and links are fake including the numbers on the documents they provide. I phoned my bank to flag it as fraud and Orange both cannot do much at the moment until I have tried to contact e2save to cancel first at a cost to me!! I am contacted offcom tomorrow and solicitors. The company are getting away with this as they are very cunning and are offering what seems a good deal, a very professional scam they make it feel very legit and have enough detail to make you feel they are your phone company. I am not convinced the phone is new and I was promised and upgrade to 4G not a new contract. Orange cannot even tell me what contract they have set me up on and what cost it is they can confirm it it 3G not 4G though and my old contact is still running and has not been upgraded. E2Save told me I could keep my number, Orange have said its almost impossible to keep my new number. Orange have offered me a much better deal that E2save are offering. Be warned. Orange confirmed to me that they will never call about an upgrade and this scam is happening a lot at the moment.
This company phoned me from an untraceable number and misled me into believing they were o2. They then took out a contract for me and failed to follow up with any confirmation details. I was informed I had to cancel the order within 7 days of the phone call.
I spent a further week trying to phone Carphone Warehouse and other mobile companies to find out who this company were.
It was not until 10 days later when o2 finally informed me of my 'new contract' - a contract I had not agreed to - that I found out who the company were. I had to spend an hour in a cue trying to cancel my contract.
I then had to wait a further 5 working days for o2 to allow my free upgrade.
I had a sim only contract with cashback, it arrived very fast. I had two problems,
1. I did not know how the cashback would work ( It was not explained until I placed an order) 2. O2 was charging me for sending pictures through Viber & Whats App. I contacted O2, it took me 30 minutes record my complaints but still never heard from them even the contract is finishing next week. But the customer service of E2save was upto good standards.
Received a call one Saturday saying that they were from Orange and wanted to discuss my upgrade options. I listened and said that I was interested in a deal.
They said they would email me details and send out the iPhone.
Shortly after this call I received a call from Orange (who were and still are my provider). They said that they hadn't called me and asked whether I gave out my Orange password to which I said I hadn't been asked for it!
I then tried calling back the number that appeared on my mobile but it rang then cut me off. I tried and tried. In the end I left it and decided that of any phone arrived, I would refuse delivery and send it back.
In the meantime, I agreed a far better deal with a far better iPhone direct with Orange.
On the day my new Orange phone was due to be delivered, I get a phone from E2!!! No emails, no other contact and they don't (I hope) have any bank details for me! I accepted delivery as I thought it was my other phone from Orange (which turned up about 10 minutes after the E2 phone).
I called them and looked at an account they sent up on the website. THE ADVISOR WAS RUDE AND UNPROFESSIONAL. I have sent the phone back by special recorded delivery at a cost of £8 to me.
I am glad to say that my new shiny iPhone 5s is working perfectly from Orange (no upfront cost to me as loyal customer to Orange!!) and was a far better deal than what E2 were offering (iphone 4s)
So don't be fooled by the sales tactics. Don't be fooled when they say they are from your service provider.
What an incredibility incompetent firm of chancres. The lies about who they are and who they represent would put the depths of the Titanic to shame. Forget about sunscreen, if I could give you one bit of advice in this life and you were smart enough to act on it, don't ever deal with this company.
You'll agree one price and they'll charge you another and I'd love to upload a photograph of the brick they sent me as an 'upgrade' - it's a joke of a 2nd hand device that came loose in a box!
I signed up for a recent deal at e2save for a T-Mobile full monty sim-only deal. It was billed at £16pm for 12m with a free refurbished Nexus 7 16gb. All was ok to start with, signup was painless and their delivery company DPD were spot on.
Fast forward 3 weeks and I got a text from T-Mobile saying they've been trying to contact me and this is the last chance to pay my bill. I've not had any previous communication, so this seemed a bit weird. Noticed that my mobile data wasn't working, so tried registering on the T-Mobile website (that's nicely broken at the moment) so gave up and called T-Mobile.
Got hold of a very bored sounding lady, who confirmed my account was overdue to a cancelled DD (first I'd heard of it!) and I needed to pay £21 to restore my service. I queried the amount and she confirmed that I should be paying £21 a month and pretty much refused to believe me about the £16 agreed with e2save.
Checked all my stuff from e2save and it's all above board, with no mention of redemption or cashback from them etc etc. So it just looks like either I was mis-sold or they're just incompetent. Either way, not exactly re-assuring and I've got no way to rectify it because they're shut at weekends. Guess I won't be calling anyone tonight then!
My upgrade was due on my 24mth contract, and I kept receiving calls from a 015 number. Eventually I picked up and they introduced themselves as CARPHONE WAREHOUSE! But it was E2Save! Obviously thinking I was speaking to my tariff provider I asked for some quotes, but they were extortionate. I refused any upgrade and they told me they could reduce my current bills, it felt very uncomfortable and weird and I really didn't know and it wasn't explained what it was even though I kept on asking over and over. But not wanting to miss a good deal I agreed, it was very strange as they had all my current billing details including my card number! I then left the conversation and went back to work. Later that day I received a confirmation email from a company called E2Save! I had never heard of them before as I was told on the phone it was the Carphone Warehouse. I instantly felt very queasy about what had happened and worryingly rang carphone warehouse. They told me it was nothing to do with them and rang E2Save on my behalf.
I was on hold for 16mins and on the phone in total 34mins. After cancelling the package with them I asked for them kindly as a courtesy to refund the cost of the call as they had mis sold and misled me and I had no choice but to cancel something I wasn't fully aware what it was. They refused and I have yet to see the charges I've incurred on my bill as I have no minutes left.
I am very disappointed and feel deceived and conned by both Carphone Warehouse and E2Save obviously working side by side in this way. I have signed up now with EE and I couldn't get a better deal/service anywhere else.
I was approached by this company calling me every few days, i finally agreed to upgrading as I was going to anyway and they offered me high priced deals, i managed to get a lower price by quoting one from the o2 website.
They agreed to send me the phone, took payment details for the handset £39.99 and said it would be sent out asap and a confirmation email would be on it's way.
No confirmation email arrived.
I rang them back a few days later, they were unaware of any problems - did a security check (which i failed) and then offered to send me a cheque IF they were taking any money from my account - when in actual fact they were in the process of taking TWO payments of 39.99 from my account.
I AM FUMING
Since then I have rang them AGAIN and they have so far agreed to refund ONE of the payments directly to my account, and they say I have to wait until the second one comes out of my account before they can refund that one.
phoned me and offered new contract, told them i was happy with my htc one but my contract was up so looking for a sim only deal, agreed on a £10 per month deal and they said the sim would be posted and just pop it in when the old one stopped working..sim arrived and it was a nano sim that only fits the iphone 5..phoned them straight away, they were very apologetic but said i would have to go to a carphone warehouse shop to get a blank sim and then i would have to phone orange to arrange the number swap onto the sim..said ok at the time and then i thought hang on..it's their mistake why i am doing all the running around..phoned the returns line straight back and they were suddenly closed for the weekend...going to phone them tomorrow and try to cancel, then my old sim suddenly stopped working tonight (sunday) even though you get 7 days to change your mind, going to get as far away from this company while i can...
Right I signed up to the 24m 5gb 4g data, unlimited calls and text tariff with 02 for £38 a month as stated on the e2save website because I choose this tariff with a low value handset my free gift would be a 16gb apple iPad air, after receiving my phone on the agreed day by the courier I was happy with my purchase until I logged in to my New 02 account online to find my monthly bill would be £33 a month with only 1gb data.. I was not happy and at this point, I'm 5days into my contract and hadn't received my free gift (something's fishy?!) So I decided to to take a look at the reviews online.. These reviews scared me! So I decided to contact the customer services department with a number I was given from the website to find out what had gone wrong.. Initially the guy tried to fob me off by saying call 02 about the tariff problem and see if they'll change it. Now I know the difference in 1gb data and 5gb data are a big price difference so I never even attempted to have a argument with 02.. I told the guy if I wasn't dealt with accordingly I would be presenting "recorded telephone conversations to BBC watchdog, this got the guys attention, the guy hang up reassuring within 10minutes he would call me back with regards to 02s response. Much to my surprise within 10minutes the guy called me back reassuring me that by 12 midnight the same day my tariff will be changed to what I was originally sold. This did happen without any problems. At the end of the conversation with the guy when he confirmed with me that 02 would change the tariff I then asked about my free gift he advised me the gift was in stock and would automatically be dispatched after 7 days of order. Well 2days after the phone conversation a parcel arrives at my house with no notice (my new iPad) hurray!! So received iPad 5days after order all in all, rather than the 7-10 WORKING DAYS advised on there website..
All in all not a bad experience really, although I had to call them and that phone call probably cost me a couple of quid £2.00 at the very most, they did quickly call me back so I wasn't using my own credit.. I'm quite easy anyway! So stayed polite and professional at all times, this approach seemed to get me the results I hoped for. I have dealt with much worst customer service. And company's..
Give them a chance there not as bad as the reviews might suggest.. Be nicer guys!!
Having bought one contract from them and had no problems at all i went back to take out a new contract and all went fine but when the sim arrived it didn't work and when i tried to get into contact with them they hung up the phone, so i rang O2 who told me that the contract did not exist at all! and that the sim was not registered with them
so long story "IF IT SEEMS TOO GOOD TO BE TRUE, IT PROBABLY IS".
This company phoned me the day my upgrade was due under the premise of being O2. At no stage did the salesman tell me he was not fro O2. He offered me an iPhone 5s for £43 per month with a free bolt on of 5gb. I agreed to this but when I got my confirmation email it stated £47 per month. I phoned there customer service and was told they would need to check the recorded phone call before they could do anything. I was told I would get a call back in a couple of days. I phoned them as I didn't receive a call, I was on hold for 12 minutes, they told me they had listened to the call and I was right however they couldn't give me the deal they offered. Instead they would charge me £47 but send me a cheque every 6 months for the difference. Backing out of an agreed deal and misleading me into thinking they were O2 are not signs of a great reputable company and I have since learned that they are O2's retail partner and a part of Carphone Warehouse which concerns me that O2 would associate theirselves with this company.
I have a contract for my friend, she was called by this company when she explained to them that she wasn't the account holder but simply the phone user they asked if she knew my details she said yes, they said they'd call her back and she was to pretend to be me and they'd give her an upgrade, they didn't explain what contract she was going on to and just said she'd have an early upgrade to an new iPhone 5C, she told me what happened to which I immediately phoned orange as that's what they told her they were from orange said there wasn't a contract going through, a month later the phone arrives I call orange they tell me it was carphone warehouse I called them and that's when I finally found out that it was this E2Save that had completed the contract, I told them I wasn't happy, they said they would take back the phone and cancel my upgrade this was on the Friday the collection would be Monday, Sunday evening the old phone stopped working because they had transferred the sim even though I had cancelled, my friend has been without a phone for 24 hours and it's going to take a further week before I can actually upgrade. This company is completely ridiculous!
They called me over a week ago, as my O2 contract was up for renewal. I settled on a phone and a tariff and after a day finally got a confirmation email from them. It's unclear whom I'm actually dealing with: The email came from "Westway Marketing Ltd@yahoo.com" which wouldn't work if you replied to it. Clicking on the track order link in the email takes you to a website on domain www.secure-mobiles.com, but with an e2save logo. And on the phone they did mention something about Carphone Warehouse as well. So I'm confused. In addition, the order tracking says the delivery date is 5 March, so I arranged to stay at home. However it is now 7 March and I haven't received the phone yet, and neither have I received any information as to what is going to happen or why it has not arrived yet. I've sent a message to their support and am awaiting a reply. However, in this day and age, I don't think it is acceptable service and given all the technology available to companies to give a proper service, they deserve 0 stars based on the missed delivery date. I don't recommend them.
Follow up: I've received an email from them, but when I reply to it, the email bounces. The email address which the reply was sent to is email@example.com and your server says: Recipient address rejected: User unknown in virtual alias table [RCPT_TO] What kind of customer service is this?
I had a phone call from someone saying they were from Carphone Warehouse, offering me an upgrade and new phone (iphone 5s), when the phone came it was loose in a cardboard box with cables everywhere, no apple paper work and the handset taped to the inside of the box!
When I rang Carphone warehouse they told me to take it to a store as soon as possible, so I put all my plans for the afternoon on hold and rushed in, only to be told when I arrived that it wasn't carphone warehouse that I was dealing with, it was e2save.
When I returned home, I rang the number I had been given by the store for e2save and they told me that the phone was a refurbished model. I was not, at any point, told that what I was ordering was going to be a refurbished handset and if I was I wouldn't have agreed to it.
So returns were arranged, in the mean time I went to my local EE store and tried to upgrade through them, but they informed me that I was unable to as an upgrade was already going through, yes that's right e2save had upgraded me and cut off my old phone and I hadn't even turned on the refurbished handset or opened the SIM card.
So the nice lady in EE managed to set me up a new contract, on a new number. I contacted Orange for my PAC code and rang EE to give it to them, but they couldn't do anything with that, because e2save still haven't cancelled my 'upgrade that never was' so I sit here, using a temporary number two weeks later, and I know that in that time, a job I applied for have tried to reach me, and because of e2saves poor arrangement, I know I have missed out on what was a once in a lifetime opportunity!
I would not send anyone to carphone warehouse now because they share your details with this fraudulent bunch, and I would certainly ward anyone away from e2save!
I received a phone call from e2 save as my O2 contract was up for renewal. I got the I phone 5s and was really happy with the deal I got. I ordered my phone the Friday before Xmas and got it the Monday. My phone came sealed and was brand new. I had to do a sim swap as my last sim was different. I waited and waited and nothing happened. Couldn't make r receive calls r texts. Thought the sim swap had failed so had to go all over Xmas with no phone. I then got another sim but the same thing happened. I googled e2 save and read all these bad reviews and started to panic. Rang e2 safe and they did have me on hold for ages. But it was Christmas so maybe they had less staff on. The lady I spoke to couldn't have been nicer. She asked no questions arranged to have the phone lifted and send me a new one. To be honest this made me more nervous I had read that this has happened to someone else and e2 claimed it was a different phone than what they had sent. However I received my new phone today in full working order. We'll happy. Wanted to share my positive experience. I think ppl really only write reviews when they have something bad to say.
Having read some reviews, I was a bit concerned, but decided to order the phone anyway (Iphone 5s 64gb) - the order was confirmed straight away, then within a couple of hours I was emailed form o2 with confirmation that they had signed me up. E2save then sent the delivery details and the phone was delivered the next day. I have checked the o2 account and it is exactly what was ordered. For me this was a seamless and simple transaction - I went through Quidco and so will wait to see if the full cash back is paid, but in terms of initial service I have no complaints at all.