I had a phone call from someone saying they were from Carphone Warehouse, offering me an upgrade and new phone (iphone 5s), when the phone came it was loose in a cardboard box with cables everywhere, no apple paper work and the handset taped to the inside of the box!
When I rang Carphone warehouse they told me to take it to a store as soon as possible, so I put all my plans for the afternoon on hold and rushed in, only to be told when I arrived that it wasn't carphone warehouse that I was dealing with, it was e2save.
When I returned home, I rang the number I had been given by the store for e2save and they told me that the phone was a refurbished model. I was not, at any point, told that what I was ordering was going to be a refurbished handset and if I was I wouldn't have agreed to it.
So returns were arranged, in the mean time I went to my local EE store and tried to upgrade through them, but they informed me that I was unable to as an upgrade was already going through, yes that's right e2save had upgraded me and cut off my old phone and I hadn't even turned on the refurbished handset or opened the SIM card.
So the nice lady in EE managed to set me up a new contract, on a new number. I contacted Orange for my PAC code and rang EE to give it to them, but they couldn't do anything with that, because e2save still haven't cancelled my 'upgrade that never was' so I sit here, using a temporary number two weeks later, and I know that in that time, a job I applied for have tried to reach me, and because of e2saves poor arrangement, I know I have missed out on what was a once in a lifetime opportunity!
I would not send anyone to carphone warehouse now because they share your details with this fraudulent bunch, and I would certainly ward anyone away from e2save!
I received a phone call from e2 save as my O2 contract was up for renewal. I got the I phone 5s and was really happy with the deal I got. I ordered my phone the Friday before Xmas and got it the Monday. My phone came sealed and was brand new. I had to do a sim swap as my last sim was different. I waited and waited and nothing happened. Couldn't make r receive calls r texts. Thought the sim swap had failed so had to go all over Xmas with no phone. I then got another sim but the same thing happened. I googled e2 save and read all these bad reviews and started to panic. Rang e2 safe and they did have me on hold for ages. But it was Christmas so maybe they had less staff on. The lady I spoke to couldn't have been nicer. She asked no questions arranged to have the phone lifted and send me a new one. To be honest this made me more nervous I had read that this has happened to someone else and e2 claimed it was a different phone than what they had sent. However I received my new phone today in full working order. We'll happy. Wanted to share my positive experience. I think ppl really only write reviews when they have something bad to say.
Having read some reviews, I was a bit concerned, but decided to order the phone anyway (Iphone 5s 64gb) - the order was confirmed straight away, then within a couple of hours I was emailed form o2 with confirmation that they had signed me up. E2save then sent the delivery details and the phone was delivered the next day. I have checked the o2 account and it is exactly what was ordered. For me this was a seamless and simple transaction - I went through Quidco and so will wait to see if the full cash back is paid, but in terms of initial service I have no complaints at all.
I ordered a phone on line on a £27 a month contract. First received an email saying out of stock and I need not do anything they would contact me in 7 days. Then received an email to say back in stock so I asked when it would be delivered. Then received another email to say the order had been cancelled because I had failed the security check. I ran the premium rate number to find out what was going on to be informed my address had gone through 4 times??????. Customer service told me I would need a second credit check I agreed reluctantly (This won't look good on my credit score). All supposedly went fine and I was told phone would be delivered next day. No problem here it was. I Nice phone working so I though yes problems occur.
I logged on to my O2 account to find out I had been put on a £32 tariff I was not happy. Rang the premium rate number again received a stupid apology and was told in order to change the tariff I would need a further credit check at which point I informed them they were having a sodding laugh and refused. I informed customer service that I had written confirmation from them via email of my contract price and that I had no intention of paying a sodding penny more. I was told they would give me £30 to cover the extra £5 per month for the first 6 months and do the same every 6 months again I told them where to shove it and informed them they were giving me no choice but to go to trading standards, cancel the direct debit and bloody well take them to court and as I had written proof they would be paying my sodding solicitors fees. The chap went off the phone for about 10mins and came back and informed me that they could do no more and had offered to help. At this point I really did not give a shit and told them I had no intention of paying £32 a month and that he better resolve it now. Again he went of the phone for several minutes.
On return he informed me that they were willing to pay the whole years £5 per month = £60 by cheque to me after 7 days and that he would sent me an email confirmation for my records of this also noting that when I enter the 2nd year I was to send them my first bill and they would do the same. Failing this he notified me there wasn't anything further he could do and that I was stuck with it. Not amused I reluctantly agreed.
I have received an email to the effect they are going to send me a cheque after 7 days but it also includes within 8 weeks the robbing bastards. This company should not be allowed to trade DO NOT GO NEAR THEM I URGE YOU. All I can say if do not receive a cheque they shall be receiving court proceedings.
On another note remember their online prices do not include VAT so factor that in to their prices.
After reading a number of reviews on this website, I was a little suspicious at first, a friend of mine then mentioned he had used e2Save a number of times and never had a problem.
Using a Comparison website, e2Save appeared a number of times with the cheapest deals. I managed to get an iPhone 5s (32gb) for £40 (including a £30 cashback with Quicco) on a £37 a month contract, with 5GB 4g data and unlimited texts and phone calls on O2, this is about £300 - £400 cheaper than elsewhere. For example, EE offer a similar tariff for £42 a month, with a £249.99 upfront cost.
I did receive the email to request further details, when calling the customer service number ( an 0871 number charged at 10p a minute) I was told the longest wait was 48 minutes, this was around 7pm. I put the phone down and tried the next morning at around 10am and the phone was answered wihin a minute or 2 and the conversation was very brief. The Customer Services was I have to admit faultless and when the call dropped, promptly called me back ( my suggestion would get them to do this to save yourself some money)
Once details were confirmed and Identity provided ( something that I have had done before with other contracts so nothing new to me ) I was told that it would be delivered by DPD the following day. I was told it would be between 9am and 6pm and was offered to pay extra to get a specific time requirement ( before 12pm for example). This didn't matter, I received a text the following morning which told me the time ( roughly 11am - 12pm). I received everything required and was up and running in minutes ( the longest part taken was transferring everything across from my old iPhone)
So far, I've had no problems at all with E2Save.
I can't comment on "Cash back deals" as I've not chosen this option, however as a user of "Cashback deal" before with another company, you have to be very careful and follow the rules.
The only problem with E2Save was the fact that I had to confirm my details on the phone each time the customer representative called me ( Which she apologised about and we had a laugh about ) apart from this, what an excellent service overall and I'm very happy with the outcome.
So one possible reason for the polarised comments here is that it seems to be a company of two halves: - the sales half is atrocious: like many of the people on here my experience has been that they have been guilty of both "mis-selling" and "passing off". They repeatedly cold-called my 80-year old father, convinced him they were from O2 (who he had a contract with) and persuaded him to sign up for 1) unlimited texts (he sends 2 a week), 2) a Nokia "upgrade" phone (he has an iPhone) and 3) a higher monthly bill (he is skint) - the service side was very good. We were within the 5 days, they got straight on it, cancelled the phone delivery due that day and seem to have sorted it out. So if you contacted them, bought a phone, and like what you bought, you probably see good sales and service and give them a high rating. If they cold-contacted you and lied, not so high.
So what can you do? Well e2Save are wholly-owned by Carphone Warehouse, who say on their web-site: "The Board is committed to operating a responsible and ethical business. We listen to our customers, shareholders and employees, as well as local and wider communities to understand their expectations and ensure they are reflected in our business decisions." They don't make it easy to respond to e2Save so suggest you email the people listed as Company Secretary (Tim Morris, email@example.com) and Corporate responsibility (Kesah Trowell, firstname.lastname@example.org)
Scammers, as has been said before. Don't count on getting cashback from this lot, as they will do everything they can to avoid paying out - my rejection came back just too late to resubmit, despite them having the application for weeks.
I had a call from a salesman who said he was working for O2. It turned out to be these herberts. Don't touch them with a barge pole. I'm now out of pocket for returning a mobile I didn't want and they've craftily used my O2 long customer loyalty to upgrade me and get me into a new 24 month contract without fully explaining what was happening. I have informed O2 but I doubt I'll see the postage I had to pay to get the phone back to them. This company should be the subject of a watch Dog style investigation. There expensive customer service line is exactly the opposite. They obviously have loads of complaints as it's always too busy to get a reply. Please head my warning and leave well alone.
My daughter got a call from 'O2' at the weekend offering her a great deal on an upgrade. As shes not the account holder she told them to ring me. They did and when I quizzed them he admitted that he was not with O2 but actually Carphone Warehouse. I stupidly agreed to the upgrade and my daughter got an email from a crowd called Elite Contact Ltd confirming her upgrade order. This email mentioned other firms called http://media.secure-mobiles.com and https://secure-mobiles.com and http://elitecontacto2.e2save.com . I eventually cottoned on that it was good old e2save.com and started trying to contact them to cancel. Like others have found out, it is near impossible to get them and despite leaving voice mails and emails for them they went ahead with the order and shipped the phone out 3 days later. I refused to accept it from the courier and it is on its way back to them but my contract has been changed to the new tarrif and I'm stuck on it but with no phone! O2 have been helpful but they say its up to e2save to cancel it with O2 and there's not a thing they can do about it! If you want a direct number to ring for them try 0161 2600328. I'm getting in touch with the Office of Fair Trading and Trading Standards about it. Shame on Carphone Warhouse for being a part of this!
I've had the same experience as most of the others here. E2Save rang me saying they were calling on behalf of O2 and that I was eligible for an upgrade. I ordered a Blackberry 9320 which duly arrived. All good so far. However the whilst the phone appeared to be brand new, I cannot and have not been able, to use it for emails as it requires a Blackberry Enterprise Account name and password. According to O2 this means it has been used by a company before and the settings cannot be changed. Carphone Warehouse cannot and will not take responsibility for their associate company and I have been unable to get hold of anyone at E2Save (life is too short to spend it hanging on the phone). I feel I have been stitched up like a kipper. Anyone any ideas as to what to do next?
I've only discovered I've dealt with these crooks 6 months into a contract.
Was initially phones by "Carphone Warehouse" shortly before my last contract was up and was offered a free iPhone 5 as incentive to keep it for another 2 years. Sounding too good to be true I asked if there were any catches. "No, you'll be getting a brand new iPhone 5, no catches". Several days later phone was received with an invoice from Carphone Warehouse.
So, after having put up with some niggly problems I took the phone to an Apple store to be looked at only to be told the phone was actually registered to another user and was 3 months older than it was claimed to be.
Responding to a letter asking for clarification Carphone Warehouse phoned me stating that as it was e2save that sold me the phone and not them that they were unable to deal with the complain; what's more they pointed out that the invoice clearly states "clearance" which in e2save talk means "returned and repackaged" and that I will have to deal with them directly.
I don't think so folks... the invoice says Carphone Warehouse therefore my contract of sale is with them. If they think they can palm me off they can think again. They will also be getting no more business from me!
I needed a new contract and found this company by a simple Google search, After 12 hours my Credit check had passed and my mobile was sent to Yodel to deliver it.
I was informed by e2save my phone would be dispatched on 5th and get here on 6th, it actually was dispatched on the 5th and arrived the same day, ordered on the the 3rd of August and arrived on the 5th a day before i was expecting it.
The mobile itself is in good working order no issues at all with the device or with the communication with the company.
As i have had the phone for only a couple of days I will revisit my review after my first bill and rate the service then as well, until then :)
EDIT: 06/10/2013 No issues as of yet that anyone has spoken of, I am yet to be able to claim back any bill as the first I can claim on is not until Feb but I still rate this company 5 star.
Will again revisit once my First bill is claimed to either alter or confirm the last of the complaints.
Got the new phone from them on contract for more than a week a go still cant use it. Number hasn't been ported or can use the new network! tried to call their costumer service after waiting on the phone once 45min and other 59min no one picking up, had to give up! Their site is useless so is they contact message form and anything about them honestly, AVOID by any means or you will find yourself having problems with them sooner or later.
I have used e2save for a number of mobile phone contracts and never had a problem, my first contract with them was in 2007 and since then I have only had 2 years with another provider (Tesco Mobile).
I have never had any of these extortionate bills that some people mention!
I usually go for the cash back deals to get a cheap phone contract although on our most recent contract (my partners phone) we decided to go for the Playstation 3 deal, the only problem we had with that was that the PS3 arrived a week late although we were notified by customer service that there was a stock issue and it would be a little late.
I have just taken out my latest contract with e2save, a HTC Desire X 24m 600 minutes, unlimited texts 750Mb data with an effective cost after cash back of £12.83.
As long as you read the fine print and make sure you send them the correct information at the correct time you will receive all of your cash back, or the gift that you choose.
I am mid-way through sorting an issue that started with E2Save I was contacted by orange to renew my contract, and passed to Carphone Warehouse (and then to E2Save which I was unaware of) to sort out the upgrade and contract. I thought my contract was with orange. My first bill from orange was correct, had my new minutes, and loyalty minutes (900 total) and was the correct price. My second bill was £240. Utter shock. Rang orange who said my minutes were only 200 and I had gone over by 500- (I thought I had 900!), and they also informed me that I had to go to carphone warehouse. I must say at this point orange were very helpful. Popped into carphone warehouse on the Saturday, who informed me it was e2save who were wrong. GET YOUR PROVIDER TO RING E2SAVE from your local store as it is 10p a minute (big tip!). Also, you can only contact e2save mon-fri within convenient hours ... how convenient for us at the weekend! Finally on Monday I went back to CW to get them to ring e2save and tell them I want my money back as they mis-sold me my minutes/ pressured me into an unsuitable contract based on my previous usage/ reduced my bill by £3 a month and my minutes by 1200/ did not advise me correctly on my new contract/ did not make me aware they were e2save.
They are currently going over my call recording.
Sort your new contract out through your service provider- they know your previous usage and how much you are likely to need, provide good advice and you can call them for free if things go wrong. £3 off your next bill is never worth the stress of a hefty fine when they reduce your minutes to a piffy amount! And if you do pay by direct debit, and a horiffic amount of money is taken from your account- go and get your bank to revoke it straight away (on the day it is taken out). You still owe the money, but you can pay it in your own terms. If you do get a refund it will only be credited to your future phone bills, you are less likely to get it as a lump sum where it belongs. You still owe the money, however you have time to negotiate a refund/waiver/ if you are entitled to one. If you are not, you are given some time to prepare for the hefty blow.
Just sayin. Still waiting for them to get back to me.
Phoned me about my upgrade pretending to be my service provider agreed to extend my contract for another year as had 3 happy years with o2 suddenly ended up with a 157£ bill phoned o2 found out e2 has my contract finally got hold of e2 through carphone warehouse who agreed would revise my bill back to the original 21£ a month and send me a cheque to cover my excessive bill plus a bit as they agreed had misled me during original call also confirmed they got my details from o2 since then it has been 3 weeks still no cheque and my phone has been barred so I am now without stay well clear is my advice!!!!
They sent me a phone with a battery which didn't fit. So I had to buy another one and the phone wasn't cheap, only used them because they had the contract I wanted and thought it would be safe because they are associated with the carphone warehouse. Complete con. Total waste of money. Very unprofessional.