Having read some reviews, I was a bit concerned, but decided to order the phone anyway (Iphone 5s 64gb) - the order was confirmed straight away, then within a couple of hours I was emailed form o2 with confirmation that they had signed me up. E2save then sent the delivery details and the phone was delivered the next day. I have checked the o2 account and it is exactly what was ordered. For me this was a seamless and simple transaction - I went through Quidco and so will wait to see if the full cash back is paid, but in terms of initial service I have no complaints at all.
I ordered a phone on line on a £27 a month contract. First received an email saying out of stock and I need not do anything they would contact me in 7 days. Then received an email to say back in stock so I asked when it would be delivered. Then received another email to say the order had been cancelled because I had failed the security check. I ran the premium rate number to find out what was going on to be informed my address had gone through 4 times??????. Customer service told me I would need a second credit check I agreed reluctantly (This won't look good on my credit score). All supposedly went fine and I was told phone would be delivered next day. No problem here it was. I Nice phone working so I though yes problems occur.
I logged on to my O2 account to find out I had been put on a £32 tariff I was not happy. Rang the premium rate number again received a stupid apology and was told in order to change the tariff I would need a further credit check at which point I informed them they were having a sodding laugh and refused. I informed customer service that I had written confirmation from them via email of my contract price and that I had no intention of paying a sodding penny more. I was told they would give me £30 to cover the extra £5 per month for the first 6 months and do the same every 6 months again I told them where to shove it and informed them they were giving me no choice but to go to trading standards, cancel the direct debit and bloody well take them to court and as I had written proof they would be paying my sodding solicitors fees. The chap went off the phone for about 10mins and came back and informed me that they could do no more and had offered to help. At this point I really did not give a shit and told them I had no intention of paying £32 a month and that he better resolve it now. Again he went of the phone for several minutes.
On return he informed me that they were willing to pay the whole years £5 per month = £60 by cheque to me after 7 days and that he would sent me an email confirmation for my records of this also noting that when I enter the 2nd year I was to send them my first bill and they would do the same. Failing this he notified me there wasn't anything further he could do and that I was stuck with it. Not amused I reluctantly agreed.
I have received an email to the effect they are going to send me a cheque after 7 days but it also includes within 8 weeks the robbing bastards. This company should not be allowed to trade DO NOT GO NEAR THEM I URGE YOU. All I can say if do not receive a cheque they shall be receiving court proceedings.
On another note remember their online prices do not include VAT so factor that in to their prices.
After reading a number of reviews on this website, I was a little suspicious at first, a friend of mine then mentioned he had used e2Save a number of times and never had a problem.
Using a Comparison website, e2Save appeared a number of times with the cheapest deals.
I managed to get an iPhone 5s (32gb) for £40 (including a £30 cashback with Quicco) on a £37 a month contract, with 5GB 4g data and unlimited texts and phone calls on O2, this is about £300 - £400 cheaper than elsewhere. For example, EE offer a similar tariff for £42 a month, with a £249.99 upfront cost.
I did receive the email to request further details, when calling the customer service number ( an 0871 number charged at 10p a minute) I was told the longest wait was 48 minutes, this was around 7pm. I put the phone down and tried the next morning at around 10am and the phone was answered wihin a minute or 2 and the conversation was very brief. The Customer Services was I have to admit faultless and when the call dropped, promptly called me back ( my suggestion would get them to do this to save yourself some money)
Once details were confirmed and Identity provided ( something that I have had done before with other contracts so nothing new to me ) I was told that it would be delivered by DPD the following day. I was told it would be between 9am and 6pm and was offered to pay extra to get a specific time requirement ( before 12pm for example). This didn't matter, I received a text the following morning which told me the time ( roughly 11am - 12pm).
I received everything required and was up and running in minutes ( the longest part taken was transferring everything across from my old iPhone)
So far, I've had no problems at all with E2Save.
I can't comment on "Cash back deals" as I've not chosen this option, however as a user of "Cashback deal" before with another company, you have to be very careful and follow the rules.
The only problem with E2Save was the fact that I had to confirm my details on the phone each time the customer representative called me ( Which she apologised about and we had a laugh about ) apart from this, what an excellent service overall and I'm very happy with the outcome.
Having tried to order the new iphone from an alternative company who have still yet to respond to any of my emails I decided to try E2SaveMobile.
The customer service offered was excellent, couldn't have asked for anything more.
My order was confirmed almost immediately by email, i received a text confirming my delivery date, followed by another giving me a time slot. They even provided the drivers name.
My new phone arrived within the allocated time slop with no hassles.
Really pleased with the service I received.
So one possible reason for the polarised comments here is that it seems to be a company of two halves:
- the sales half is atrocious: like many of the people on here my experience has been that they have been guilty of both "mis-selling" and "passing off". They repeatedly cold-called my 80-year old father, convinced him they were from O2 (who he had a contract with) and persuaded him to sign up for 1) unlimited texts (he sends 2 a week), 2) a Nokia "upgrade" phone (he has an iPhone) and 3) a higher monthly bill (he is skint)
- the service side was very good. We were within the 5 days, they got straight on it, cancelled the phone delivery due that day and seem to have sorted it out.
So if you contacted them, bought a phone, and like what you bought, you probably see good sales and service and give them a high rating. If they cold-contacted you and lied, not so high.
So what can you do? Well e2Save are wholly-owned by Carphone Warehouse, who say on their web-site: "The Board is committed to operating a responsible and ethical business. We listen to our customers, shareholders and employees, as well as local and wider communities to understand their expectations and ensure they are reflected in our business decisions." They don't make it easy to respond to e2Save so suggest you email the people listed as Company Secretary (Tim Morris, email@example.com) and Corporate responsibility (Kesah Trowell, firstname.lastname@example.org)
Jasdev Sekhon found this review useful
Scammers, as has been said before. Don't count on getting cashback from this lot, as they will do everything they can to avoid paying out - my rejection came back just too late to resubmit, despite them having the application for weeks.
I had a call from a salesman who said he was working for O2. It turned out to be these herberts. Don't touch them with a barge pole. I'm now out of pocket for returning a mobile I didn't want and they've craftily used my O2 long customer loyalty to upgrade me and get me into a new 24 month contract without fully explaining what was happening. I have informed O2 but I doubt I'll see the postage I had to pay to get the phone back to them. This company should be the subject of a watch Dog style investigation. There expensive customer service line is exactly the opposite. They obviously have loads of complaints as it's always too busy to get a reply. Please head my warning and leave well alone.
My daughter got a call from 'O2' at the weekend offering her a great deal on an upgrade. As shes not the account holder she told them to ring me. They did and when I quizzed them he admitted that he was not with O2 but actually Carphone Warehouse. I stupidly agreed to the upgrade and my daughter got an email from a crowd called Elite Contact Ltd confirming her upgrade order. This email mentioned other firms called http://media.secure-mobiles.com and https://secure-mobiles.com and http://elitecontacto2.e2save.com . I eventually cottoned on that it was good old e2save.com and started trying to contact them to cancel. Like others have found out, it is near impossible to get them and despite leaving voice mails and emails for them they went ahead with the order and shipped the phone out 3 days later. I refused to accept it from the courier and it is on its way back to them but my contract has been changed to the new tarrif and I'm stuck on it but with no phone! O2 have been helpful but they say its up to e2save to cancel it with O2 and there's not a thing they can do about it!
If you want a direct number to ring for them try 0161 2600328.
I'm getting in touch with the Office of Fair Trading and Trading Standards about it.
Shame on Carphone Warhouse for being a part of this!
I've had the same experience as most of the others here. E2Save rang me saying they were calling on behalf of O2 and that I was eligible for an upgrade. I ordered a Blackberry 9320 which duly arrived. All good so far. However the whilst the phone appeared to be brand new, I cannot and have not been able, to use it for emails as it requires a Blackberry Enterprise Account name and password. According to O2 this means it has been used by a company before and the settings cannot be changed. Carphone Warehouse cannot and will not take responsibility for their associate company and I have been unable to get hold of anyone at E2Save (life is too short to spend it hanging on the phone). I feel I have been stitched up like a kipper. Anyone any ideas as to what to do next?
I've only discovered I've dealt with these crooks 6 months into a contract.
Was initially phones by "Carphone Warehouse" shortly before my last contract was up and was offered a free iPhone 5 as incentive to keep it for another 2 years. Sounding too good to be true I asked if there were any catches. "No, you'll be getting a brand new iPhone 5, no catches". Several days later phone was received with an invoice from Carphone Warehouse.
So, after having put up with some niggly problems I took the phone to an Apple store to be looked at only to be told the phone was actually registered to another user and was 3 months older than it was claimed to be.
Responding to a letter asking for clarification Carphone Warehouse phoned me stating that as it was e2save that sold me the phone and not them that they were unable to deal with the complain; what's more they pointed out that the invoice clearly states "clearance" which in e2save talk means "returned and repackaged" and that I will have to deal with them directly.
I don't think so folks... the invoice says Carphone Warehouse therefore my contract of sale is with them. If they think they can palm me off they can think again. They will also be getting no more business from me!
I needed a new contract and found this company by a simple Google search, After 12 hours my Credit check had passed and my mobile was sent to Yodel to deliver it.
I was informed by e2save my phone would be dispatched on 5th and get here on 6th, it actually was dispatched on the 5th and arrived the same day, ordered on the the 3rd of August and arrived on the 5th a day before i was expecting it.
The mobile itself is in good working order no issues at all with the device or with the communication with the company.
As i have had the phone for only a couple of days I will revisit my review after my first bill and rate the service then as well, until then :)
EDIT: 06/10/2013 No issues as of yet that anyone has spoken of, I am yet to be able to claim back any bill as the first I can claim on is not until Feb but I still rate this company 5 star.
Will again revisit once my First bill is claimed to either alter or confirm the last of the complaints.
Got the new phone from them on contract for more than a week a go still cant use it. Number hasn't been ported or can use the new network! tried to call their costumer service after waiting on the phone once 45min and other 59min no one picking up, had to give up!
Their site is useless so is they contact message form and anything about them honestly, AVOID by any means or you will find yourself having problems with them sooner or later.
I have used e2save for a number of mobile phone contracts and never had a problem, my first contract with them was in 2007 and since then I have only had 2 years with another provider (Tesco Mobile).
I have never had any of these extortionate bills that some people mention!
I usually go for the cash back deals to get a cheap phone contract although on our most recent contract (my partners phone) we decided to go for the Playstation 3 deal, the only problem we had with that was that the PS3 arrived a week late although we were notified by customer service that there was a stock issue and it would be a little late.
I have just taken out my latest contract with e2save, a HTC Desire X 24m 600 minutes, unlimited texts 750Mb data with an effective cost after cash back of £12.83.
As long as you read the fine print and make sure you send them the correct information at the correct time you will receive all of your cash back, or the gift that you choose.
I am mid-way through sorting an issue that started with E2Save
I was contacted by orange to renew my contract, and passed to Carphone Warehouse (and then to E2Save which I was unaware of) to sort out the upgrade and contract. I thought my contract was with orange. My first bill from orange was correct, had my new minutes, and loyalty minutes (900 total) and was the correct price.
My second bill was £240. Utter shock. Rang orange who said my minutes were only 200 and I had gone over by 500- (I thought I had 900!), and they also informed me that I had to go to carphone warehouse. I must say at this point orange were very helpful.
Popped into carphone warehouse on the Saturday, who informed me it was e2save who were wrong. GET YOUR PROVIDER TO RING E2SAVE from your local store as it is 10p a minute (big tip!). Also, you can only contact e2save mon-fri within convenient hours ... how convenient for us at the weekend!
Finally on Monday I went back to CW to get them to ring e2save and tell them I want my money back as they mis-sold me my minutes/ pressured me into an unsuitable contract based on my previous usage/ reduced my bill by £3 a month and my minutes by 1200/ did not advise me correctly on my new contract/ did not make me aware they were e2save.
They are currently going over my call recording.
Sort your new contract out through your service provider- they know your previous usage and how much you are likely to need, provide good advice and you can call them for free if things go wrong.
£3 off your next bill is never worth the stress of a hefty fine when they reduce your minutes to a piffy amount!
And if you do pay by direct debit, and a horiffic amount of money is taken from your account- go and get your bank to revoke it straight away (on the day it is taken out). You still owe the money, but you can pay it in your own terms. If you do get a refund it will only be credited to your future phone bills, you are less likely to get it as a lump sum where it belongs. You still owe the money, however you have time to negotiate a refund/waiver/ if you are entitled to one. If you are not, you are given some time to prepare for the hefty blow.
Just sayin. Still waiting for them to get back to me.
Phoned me about my upgrade pretending to be my service provider agreed to extend my contract for another year as had 3 happy years with o2 suddenly ended up with a 157£ bill phoned o2 found out e2 has my contract finally got hold of e2 through carphone warehouse who agreed would revise my bill back to the original 21£ a month and send me a cheque to cover my excessive bill plus a bit as they agreed had misled me during original call also confirmed they got my details from o2 since then it has been 3 weeks still no cheque and my phone has been barred so I am now without stay well clear is my advice!!!!
They sent me a phone with a battery which didn't fit. So I had to buy another one and the phone wasn't cheap, only used them because they had the contract I wanted and thought it would be safe because they are associated with the carphone warehouse.
Complete con. Total waste of money. Very unprofessional.
I was sent an iphone 5 after my old phone stopped working and my number was ported my new iphone 5 still wasnt working i checked and confirmed that the problem was not the sim. I went to an O2 store to try and resolve the problem and they informed me that the phone was blocked. I called e2save and was on hold for 15 mins, the customer service contacted o2 and found that the phone was blocked instead of escalating with o2 to get it unblocked e2save offered to have the phone collected next day (which I will have to take a day off for) before they will send me a replacement even though they know they sent me a blocked phone. I asked for a new phone to be sent same day and they said they can't as it is not "policy". there was a lot of unhelpful apologies but no solution. In total I will be without a phone for 9 days and all they will do is refund my line rental for loss of service which is not compensation for the inconvenience. due to Easter period and e2save lack of help I will now have take a day off work for collection of blocked phone and another to receive replacement.
They have no relationship with carphone warhouse, I asked if they could make an exception and send the phone to carphone warhouse sooner etc but nothing. I asked to speak to manager but apparently they were all in a managers meeting and the escalation team were so busy they were not accepting any calls and were only offering a next day call back service.
I was going to recommend to friends who were due an upgrade but with my experience they are no longer considering e2save
They have a funny way of calculating the number of the months for cashback claims. As a result my first claim was rejected. I'm now nearing the end of my contact and they recived my final cashback claim on 8 January. despite me chasing it, the claim has yet to be paid...
my partner was called by them offering a new phone as she had been on the contract for some time, she was referred by the carphone warehouse.
The phone never arrived and after a phone call she was told that the item had been delivered. As there was nothing to prove the delivery had happened we asked for tracking details. E2Save refused to send us tracking details and said that if the delivery man said he had delivered it there was nothing they could do, despite still refusing to give us proof of delivery.
After many phone call, we finally got conformation the order had been cancelled as had the contract. 3 weeks later we receive a bill.
As far as i am concerned, the phone has never been delivered, unless tracking details or proof of delivery can be produced no money should be taken from the account.
This is a company owned by The Carphone Warehouse but they say it is nothing to do with them.
Do not have any dealing with any of this, it's a total scam, one stat is too much
I was looking on moneysupermarket.com for different mobile tariffs, finding the cheapest and what seemed like the best deal with e2save.com, I clicked the link and it took me to this website:
Noticing the website's poor quality, I googled the official website which was clearly of higher quality and didn't have the same 'to good to be true deals' as the counterfit website, the weblink for the proper website is here, and I believe some have being ordering from the counterfit website, due to the mixed reviews, and some of the deals really are too good for the actual website. http://www.e2save.com/helpdesk/About%20Us
Also note, the contact telephone number displayed on the homepage's are different. The phone number displayed on what I believe is the real website is 0781 521 1400
and the number on the counterfit homepage, claiming to be e2save is 0871 882 9647
iPhone 5 refurbished purchased turned out to be faulty. Returned the phone and am now waiting for a replacement .... It's been nearly a month since I returned my phone and still no replacement. They no longer have any refurbished phones in stock and refuse to shop a new one instead. No indication when they will get the stock, this will probably drag on.
Right now 26/04/13 e2save are doing the HTC One in silver on a 24 mth contract.
1GB data allowance
How much for what is probably the best state of the art smartphone at the moment ?
FREE PHONE on O2 ...........( with cashback ) ...... £28.00 per month !!!!!!!!!!!
I mean c'mon what do you guys want ? Just ordered mine ... : ))
*** 29/05/13 ***
Ooooops, looks like this offer is no longer available ! ...... you snooze, you lose !!
Wife ordered a new phone stating she wanted a S3 Mini (8190N) WITH NFC and with and NFC compatible sim card which e2save confirm was fine everything would be NFC compatible and have that functionality.
She however got sent the standard S3 Mini (8190) without NFC capability also to check such a function you need to check the sim card in the phone which of course "confirms" contract. Now after numerous calls to their rip off 10p/m phone line they confirmed they will listen to the call, suprise suprise they state she said nothing of the sort and if we want a copy we have to send a request to a PO BOX number and a £10!!! cheque.
Small claims court, trading standards here I come.
If you have the misfortune to be bullied into a contract with these mugs proposing to be your service provider and have been sent the phone, but you realise it is a massive mistake, then there is a solution that I did.
I like many others agreed to a contract but I felt uneasy throughout the conversation and then instantly changed my mind after I hung up. I tried to ring the number they provided but never got through to them. Premium rates too.
To my surprise the phone turned up (No sim card included...) If you do get a phone, DO NOT activate the sim card or use the phone at all. Take photos of the proof of purchase, photo copy the proof of purchase and take photos of the actual contents of the phone.
Then write a letter to E2Save explaining you do not want the phone. This is what mine looked like:
To whom it may concern,
I am returning the product SONY EXPERIATIPO BL to you (Invoice number: and Transaction number: ), as I did not want this product and was told I could cancel my contract within seven days of the item being delivered. The item was delivered today on the 22, Janurary, 2013. I felt like I was bullied into the purchase and I am completely within rights to return this item to you. I have tried to ring customer service but it has been near impossible to get hold of you.
I am returning the item in the exact condition as I received it. This includes Phone, Battery, Screen Protector, Manuel, Charger and Proof of purchase. (Please note, NO sim card was actually delivered because I was upgrading my handset)
I have photographed the proof of purchase and photocopied it for my own records. I have sent the item as special delivery to the address:
Direct Returns, CPW Logistics Centre, Bilston Road, Wednesbury, W Midlands, WS10 7JN.
Thank you for your cooperation. I will not be using your services in the future.
I have scrubbed out the invoice number and transaction number, but please do remember to include that in the letter. You want to cover yourself in all areas. Also put your address and name at the top, I also left that out.
Put the letter and all the items into a parcel and send it to them via Royal Mail special delivery. (This means they HAVE to sign for it AND you get a written receipt) I also took photos of me sending it in the delivery, always best to be covered at all angles. MAKE SURE YOU SEND IT RIGHT AWAY. Don't delay because the returns policy is over in 7 days, they will try their hardest to delay you returning the item, this is to trick you into the contract. Send it to them right away.
Send the items to this address:
Direct Returns, CPW Logistics Centre, Bilston Road, Wednesbury, W Midlands, WS10 7JN.
Please ensure you include all of the following items: handset, battery, charger, manual, unused SIM card, and any included accessories.
Please enclose all original packaging AND proof of purchase. (That is why we photocopy it and take pictures, they take back the only evidence you have)
I also went into my bank and made sure no direct debits were set up and that I cancelled my old one with my old service provider. It has been two weeks since I sent them their phone back and have heard nothing. Either it has worked, or they are keeping me in the dark on purpose to charge me money. Either way I have covered myself at all angles and would have a strong case with a solicitor if they pursued the matter further. Hope this helps. It is a nightmare I know, but better this than forking out so much money and effort dealing with them over the phone.
The website where I got the information on where to send the items and what to send back to them is found here. Please do read it carefully.
Hope this helps!
The company should be abolished.
Rachel Andrea Lee found this review useful
Was due for a upgrade on my orange contract, having upgraded through them in the past (although at the time believed it was directly through Carphonewarehouse not a sister company as they call it) which went ok, but this time I was called by them (actually a representative calling from a mobile) asking if i wanted to upgrade, I was interested in moving to the EE 4g network, discussed phone choices started with the iphone 5 as supports 4g then swapped to samsung s3 as the lte version also supports 4g, also discussed data limits on new tarif and was even ok with the low data allowance that EE offer for the price, basically being an annoying customer that wanted a 4g phone!!
Was put through to the E2Save office to confirm delivery and listen to the contract, mentioned again about the EE tarifs asking about the data allowances and hearing that some new tarif may be coming out and could I get them later. At this point they mentioned orange panther and as I was with orange already thought this was due to the cross over to EE the description of the minutes, text and data allowance seemed like what I'd seen on the EE website.
I received the phone ok then waited for my number to be switched to the new micro sim the activation happened and waited to see the 4g pop up on my phone... nothing! travelled to work thinking that maybe i wasn't in the reception area as live on the outside of London. I kept a eye on the phone as I travelled into Central London and still nothing. Got to the office and checked the model number of the phone Samsung S3 i9300 checked if that was 4g compatible NO its NOT 3g max, should be the S3 i9305, simple mistake I'll just call Carphonewarehouse to fix - get put through to E2Save who tell me (eventually) that they do not do upgrades to EE 4g and will check the call records within 5 working days, to see if i asked for a 4g phone or not (Guess talking about EE 4g, 4g only phones and data plans wasn't clear enough).
So I now have to wait to see what they want to do about this, I guess as they can't offer what I want, a 4g phone on a 4g network they will be reluctant for me to cancel the upgrade contract and will say as i've used the phone blah blah... (had to as they've had orange/ee transfered my number to the mini sim)
Looks like I'll be stuck on a 24 month contract, I didn't expect to get - must remember in 2 years not to use them, although they may well be selling 4g by then but I'll probably asking for 5g phones.
I got a phone call from 'Carphone Warehouse' saying that they could reduce my current tariff with Orange by 50%. Even though I wasn't unhappy with the contract I had I agreed to a new plan @ £10.50 a month. I then got an email from e2save thanking me for my purchase. Although Carphone Warehouse claim that they can't deal with e2save 'problems' I also got an emailed order acknowledgement from them. When I received my first Orange bill after this I discovered I was being charged £15.50 per month. I thought at that rate I might as well have one of the packages offering a free tablet as well for that price so went into Carphone Warehouse thinking I should be able to just cancel the product that had been mis-sold to me and start a new contract. Not that simple! The guys in the CW shop in Cheltenham were very helpful but the bottom line seemed to be that they can't remedy the deceipts of e2save even tho' there is clearly a connection between the two companies to the extent that they were able to verify from e2save records that what I told them had happened was correct i.e they had quoted me £10.50 for something for which Orange are charging me £15.50. According to all 3 parties involved it's everybody elses fault!. Therefore as of today I will pay no more money to any of them including Talk Talk for my phone/broadband and Orange for my mobile despite having been otherwise pleased with both of these for a very log time. This kind of deceiptful (if not illegal?) practise needs to be stamped out.
I saw a great deal for these guys on uswitch. They said it was out of stock, but could be expected within 7 days. Given it was on uswitch I didn't bother verifying the seller rating, but looked at trust pilot after a couple of days because they took my payment immediately. A very nervous week followed.
Well the phone just arrived exactly as promised and exactly when promised and I reckon I've saved a small fortune by buying a refurb iPhone 5 that's in mint condition.
Given the other reviews I'm not sure if I'd use again, but I also know that many people with good experiences don't bother with reviews..
E2Save mobiles conatced me offering me a free upgrade. Was already on a good deal with orange so had to haggle to get the same deal. Eventually agreed to a deal and they informed me should i change my mind i had 7 days to cancel and to contact orange with any issues or to cancel.
Nokia lumia came in good time but after 2 days deliberating decided it wasnt for me.
Contacted orange to cancel the mobile to exchange. Sent the phone off paid for packaging myself.
2 weeks later had a note to collect parcel from post office. Did this and to my suprise it was the nokia lumia with a note from orange saying this isnt our handset. Phoned Orange up they stated i needed to contact E2Save mobiles part of Carphone Warehouse. Did this but E2Save's reply was 2youve sent it to orange theyve accpted its now theyre problem.
After 2 months of the phone sitting on top of the fridge and numerous phonecalls and emails between E2 and Orange neither were helpfull. Held no blame against orange but E2 were totally unhelpfull denying all blame or fault. One phonecall to E2 nearly ended up in the handset being exchanged which is all i wanted but the helpfull chap conveniently got cut off from me!!
After 2 months e2 eventually owned up stating " yes its our handset but we wont be doing anything about it now as it is outside the cancellation window and orange would charge us a fee".
All i wanted was to exchange the handset for one i wanted not cancel the contract.
I eventually gave the handset to my partner to use but i am now unfortunately using my old Nokia N8 which is broken and stuck in a conract until 2014 with no upgrade.
WORST COMPANY EVER HANDS DOWN.
Initially called claiming to be Carphone Warehouse on behalf of O2. I agreed to what seemed like an excellent deal, and ordered a phone with them. No phone arrived.
I called O2, who told me they could not help, and put me through to carphone warehouse. When they finally put me through to the correct team, I was told the problem was with Yodel, the delivery company, that they would send Yodel a message and all would be fixed.
A week and a half later, still no phone. I called again, was told they had a record of my previous call but that Yodel had still not replied. They said they would put in another message to Yodel, and they would call Yodel and find out what the problem was, and call me back later that evening. Nobody called.
A week later, I called again. By now, my first contract payment had come out, and I was angry. I called carphone warehouse and was told that they could do nothing, as my contract was with e2save, who I had NEVER HEARD OF until this minute. E2save's phonelines were not open that late in the evening, so I would have to call them tomorrow. At this point I called O2, asking to cancel the contract altogether, who said cancellations would have to come through E2Save and they could not do anything.
Next day, I am on the phone to E2Save, on hold, and have currently been on hold for about 20 minutes, charged while I wait. Avoid this company at all costs, and while they remain affiliated, avoid carphone warehouse also.
Absolutely scandalous work, don't even go near them! Can't even get my phone delivered and it's been over two weeks! They don't answer the phone that YOU have to pay for, and if they do they they put you on hold for ages and never come back to you. They never email you back or call you back.
AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
Do not use E2SAVE!! Twice now they have refused to send me my CASHBACK claims, costing me nearly £100!!! The first one, they claim to have received the claim too late and on the second, with a different contract, they claim I sent in the wrong month!! They admitted to not having sent me the email with correct info, despite my chasing them, but still refused to pay me the £67 owed to me for month 6!!! An awful company, will not use again.
When I suggested that I must have made a mistake by thinking that September's bill would be Bill No. 6 (having started the contract at the end of March), and would they honour the bill, they refused saying it was too late. Well, the fact I'd also rang them in October to find out where my claim was and no-one returned any of my calls - instead I was met with an ansaphone message saying the claim was being dealt with, they were obviously hoping for this result.
A dishonest company which doesn't respect its customers.
They phoned me up I thought it was O2. Agreed to I phone 5 2 years contract. The phone didn't get delivered. I was passed from O2 to Carphone warehouse to e2save. To learn that they have a signature / of made up person named Debra / so that proves phone was delivered and I am not getting new one and matter is closed. No phone 2 years contract thanks to liars at e2save.
This place is a joke. Disgusting attitude. All nice when they ring you to take out order. Try to cancel as I was told if I did within 14 days I could free of charse and now low and behold its gonna cost me £36 to cancel and I ain't even opened the box. Wat a joke!!!! Disgusting company! Who lie cheat and scam your bank details from you. Thieves beggers and liers! Get a real job and stop scamming us decent people you dirty rip off merchants. Bet you sleep well at night knowin your Robbin decent folks money that we work hard for. Load of merchant low life's!!!!!!!!!! Donna
LIARS, WHY? They claim to be friendly and helpful, just try ringing their custromer service team on their 0871 number (10P per minute) and youll see how snotty they are. I tried to order a PAYG handset and was refused, fair enough if was a genuine reason to refuse my custom.
I initially called and was promised a call back in 2 minutes. Got no call back so Called again.
Having Called a second time, I was told that I would not be able to place an order.
Having enquired why, I was informed it was becuase I had called previously and was abusive and initiated a chargeback. Being extremely suprised, I said to the snotty agent that I have never previously ordered a handset and that i have never called. I was accused of lying and was blatantly refused any say or grievance and any further explanation.
Will never use again. Avoid
Lying salesperson claiming to be from Orange, and not from anywhere else, an obstructive website, pay-per-minute customer service lines and opening hours that make contact hard if you're working daytimes. Shoddy, shoddy, shoddy.
Best path for complaints is via Carphone Warehouse (E2 Save's parent company) 0845 655 7900 who will transfer you FOC or try to help you.
Be prepared to waste chunks of your valuable life sorting out any dealings with this company.
I'd like to raise the idea of a no-star service rating on TP.
My partner entered into a contract with e2save with a cashback offer. They were always a bit late in honouring the claim with at least one reminder made to them via email or phone. Thankfully she made her last claim at the end of July, there was no reply (no surprise) and an email was sent asking why no answer. They finally answer six weeks later saying that the claim should be made with a downloaded bill from the T-mobile site, funny how all previous claims were settled using a screenshot! Coupled with this we moved house, of course e2save made things easy by not accepting a verbal qualification of this but need something in print such as a bank statement or utility bill (these days who does use paper!!) Ok then just send it to the previous address, my parents, Oh no say e2save you have told us about the change of address now you must prove it.
Anyway after all this and the huge delays in replying they now say my partner is too late!!! They are now ignoring my email to them about all of this. I think a visit to a carphone warehouse branch to complain. A little tip for anyone with the same problems; go into your nearest Carphone Warehouse and use their phone to call e2save, they will soon get annoyed at that. I think a call to a lawyer would be interesting too.
DO NOT USE THIS COMPANY. They are charlatans and conmen. They think that by being deliberately obstructive people will just give up.
I have a contract from 3,(with whom i just renewed) these guys called my mobile to discuss upgrades, because they seemed to know a lot about my contract i spoke to them and agreed as i thought i was speaking to a rep from 3, the phone they sent me was a brick basically with screen and buttons, so i called 3 who knew nothing about this. Ive tried to return the phone and both e2save and they're courier (the dreaded yodel)only have premium rate lines to contact them on so it ends up costing a fortune to complain or return anything. so far Ive still got the bloody phone and i am poorer for meeting them
Bought a new phone through e2save (she's very happy with them, to be fair) only to find the service provider I'd arranged (O2) doesn't have decent coverage in one of the places I stay most often. I discovered this within 3 days of receiving the phone so was within my rights under DSR to return it. When I tried, I got some mendacious sales assistant who repeatedly told me their contract over-rides the DSR (which is not true) and that they couldn't rescind my contract. I insisted (politely) that she could. Eventually she agreed to 'escalate' my complaint. When the escalation team guy rang he sounded really good and agreed to switch my contract to Orange - with a much better deal. I was happy initially, then a few days later he rang to say my credit check had been declined by Orange. I find this extremely unlikely since I have never had a credit check declined and I had previously been with Orange for years. I am now asking for proof of the refusal. They are sending a courier to pick up the phone, but have not - as yet - sent me written confirmation that the contract will be cancelled. So I now have no phone! They are shysters and should be avoided at all costs.
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