So one possible reason for the polarised comments here is that it seems to be a company of two halves: - the sales half is atrocious: like many of the people on here my experience has been that they have been guilty of both "mis-selling" and "passing off". They repeatedly cold-called my 80-year old father, convinced him they were from O2 (who he had a contract with) and persuaded him to sign up for 1) unlimited texts (he sends 2 a week), 2) a Nokia "upgrade" phone (he has an iPhone) and 3) a higher monthly bill (he is skint) - the service side was very good. We were within the 5 days, they got straight on it, cancelled the phone delivery due that day and seem to have sorted it out. So if you contacted them, bought a phone, and like what you bought, you probably see good sales and service and give them a high rating. If they cold-contacted you and lied, not so high.
So what can you do? Well e2Save are wholly-owned by Carphone Warehouse, who say on their web-site: "The Board is committed to operating a responsible and ethical business. We listen to our customers, shareholders and employees, as well as local and wider communities to understand their expectations and ensure they are reflected in our business decisions." They don't make it easy to respond to e2Save so suggest you email the people listed as Company Secretary (Tim Morris, email@example.com) and Corporate responsibility (Kesah Trowell, firstname.lastname@example.org)
Scammers, as has been said before. Don't count on getting cashback from this lot, as they will do everything they can to avoid paying out - my rejection came back just too late to resubmit, despite them having the application for weeks.
I had a call from a salesman who said he was working for O2. It turned out to be these herberts. Don't touch them with a barge pole. I'm now out of pocket for returning a mobile I didn't want and they've craftily used my O2 long customer loyalty to upgrade me and get me into a new 24 month contract without fully explaining what was happening. I have informed O2 but I doubt I'll see the postage I had to pay to get the phone back to them. This company should be the subject of a watch Dog style investigation. There expensive customer service line is exactly the opposite. They obviously have loads of complaints as it's always too busy to get a reply. Please head my warning and leave well alone.
My daughter got a call from 'O2' at the weekend offering her a great deal on an upgrade. As shes not the account holder she told them to ring me. They did and when I quizzed them he admitted that he was not with O2 but actually Carphone Warehouse. I stupidly agreed to the upgrade and my daughter got an email from a crowd called Elite Contact Ltd confirming her upgrade order. This email mentioned other firms called http://media.secure-mobiles.com and https://secure-mobiles.com and http://elitecontacto2.e2save.com . I eventually cottoned on that it was good old e2save.com and started trying to contact them to cancel. Like others have found out, it is near impossible to get them and despite leaving voice mails and emails for them they went ahead with the order and shipped the phone out 3 days later. I refused to accept it from the courier and it is on its way back to them but my contract has been changed to the new tarrif and I'm stuck on it but with no phone! O2 have been helpful but they say its up to e2save to cancel it with O2 and there's not a thing they can do about it! If you want a direct number to ring for them try 0161 2600328. I'm getting in touch with the Office of Fair Trading and Trading Standards about it. Shame on Carphone Warhouse for being a part of this!
I've had the same experience as most of the others here. E2Save rang me saying they were calling on behalf of O2 and that I was eligible for an upgrade. I ordered a Blackberry 9320 which duly arrived. All good so far. However the whilst the phone appeared to be brand new, I cannot and have not been able, to use it for emails as it requires a Blackberry Enterprise Account name and password. According to O2 this means it has been used by a company before and the settings cannot be changed. Carphone Warehouse cannot and will not take responsibility for their associate company and I have been unable to get hold of anyone at E2Save (life is too short to spend it hanging on the phone). I feel I have been stitched up like a kipper. Anyone any ideas as to what to do next?
I've only discovered I've dealt with these crooks 6 months into a contract.
Was initially phones by "Carphone Warehouse" shortly before my last contract was up and was offered a free iPhone 5 as incentive to keep it for another 2 years. Sounding too good to be true I asked if there were any catches. "No, you'll be getting a brand new iPhone 5, no catches". Several days later phone was received with an invoice from Carphone Warehouse.
So, after having put up with some niggly problems I took the phone to an Apple store to be looked at only to be told the phone was actually registered to another user and was 3 months older than it was claimed to be.
Responding to a letter asking for clarification Carphone Warehouse phoned me stating that as it was e2save that sold me the phone and not them that they were unable to deal with the complain; what's more they pointed out that the invoice clearly states "clearance" which in e2save talk means "returned and repackaged" and that I will have to deal with them directly.
I don't think so folks... the invoice says Carphone Warehouse therefore my contract of sale is with them. If they think they can palm me off they can think again. They will also be getting no more business from me!
I needed a new contract and found this company by a simple Google search, After 12 hours my Credit check had passed and my mobile was sent to Yodel to deliver it.
I was informed by e2save my phone would be dispatched on 5th and get here on 6th, it actually was dispatched on the 5th and arrived the same day, ordered on the the 3rd of August and arrived on the 5th a day before i was expecting it.
The mobile itself is in good working order no issues at all with the device or with the communication with the company.
As i have had the phone for only a couple of days I will revisit my review after my first bill and rate the service then as well, until then :)
EDIT: 06/10/2013 No issues as of yet that anyone has spoken of, I am yet to be able to claim back any bill as the first I can claim on is not until Feb but I still rate this company 5 star.
Will again revisit once my First bill is claimed to either alter or confirm the last of the complaints.
Got the new phone from them on contract for more than a week a go still cant use it. Number hasn't been ported or can use the new network! tried to call their costumer service after waiting on the phone once 45min and other 59min no one picking up, had to give up! Their site is useless so is they contact message form and anything about them honestly, AVOID by any means or you will find yourself having problems with them sooner or later.
I have used e2save for a number of mobile phone contracts and never had a problem, my first contract with them was in 2007 and since then I have only had 2 years with another provider (Tesco Mobile).
I have never had any of these extortionate bills that some people mention!
I usually go for the cash back deals to get a cheap phone contract although on our most recent contract (my partners phone) we decided to go for the Playstation 3 deal, the only problem we had with that was that the PS3 arrived a week late although we were notified by customer service that there was a stock issue and it would be a little late.
I have just taken out my latest contract with e2save, a HTC Desire X 24m 600 minutes, unlimited texts 750Mb data with an effective cost after cash back of £12.83.
As long as you read the fine print and make sure you send them the correct information at the correct time you will receive all of your cash back, or the gift that you choose.
I am mid-way through sorting an issue that started with E2Save I was contacted by orange to renew my contract, and passed to Carphone Warehouse (and then to E2Save which I was unaware of) to sort out the upgrade and contract. I thought my contract was with orange. My first bill from orange was correct, had my new minutes, and loyalty minutes (900 total) and was the correct price. My second bill was £240. Utter shock. Rang orange who said my minutes were only 200 and I had gone over by 500- (I thought I had 900!), and they also informed me that I had to go to carphone warehouse. I must say at this point orange were very helpful. Popped into carphone warehouse on the Saturday, who informed me it was e2save who were wrong. GET YOUR PROVIDER TO RING E2SAVE from your local store as it is 10p a minute (big tip!). Also, you can only contact e2save mon-fri within convenient hours ... how convenient for us at the weekend! Finally on Monday I went back to CW to get them to ring e2save and tell them I want my money back as they mis-sold me my minutes/ pressured me into an unsuitable contract based on my previous usage/ reduced my bill by £3 a month and my minutes by 1200/ did not advise me correctly on my new contract/ did not make me aware they were e2save.
They are currently going over my call recording.
Sort your new contract out through your service provider- they know your previous usage and how much you are likely to need, provide good advice and you can call them for free if things go wrong. £3 off your next bill is never worth the stress of a hefty fine when they reduce your minutes to a piffy amount! And if you do pay by direct debit, and a horiffic amount of money is taken from your account- go and get your bank to revoke it straight away (on the day it is taken out). You still owe the money, but you can pay it in your own terms. If you do get a refund it will only be credited to your future phone bills, you are less likely to get it as a lump sum where it belongs. You still owe the money, however you have time to negotiate a refund/waiver/ if you are entitled to one. If you are not, you are given some time to prepare for the hefty blow.
Just sayin. Still waiting for them to get back to me.
Phoned me about my upgrade pretending to be my service provider agreed to extend my contract for another year as had 3 happy years with o2 suddenly ended up with a 157£ bill phoned o2 found out e2 has my contract finally got hold of e2 through carphone warehouse who agreed would revise my bill back to the original 21£ a month and send me a cheque to cover my excessive bill plus a bit as they agreed had misled me during original call also confirmed they got my details from o2 since then it has been 3 weeks still no cheque and my phone has been barred so I am now without stay well clear is my advice!!!!
They sent me a phone with a battery which didn't fit. So I had to buy another one and the phone wasn't cheap, only used them because they had the contract I wanted and thought it would be safe because they are associated with the carphone warehouse. Complete con. Total waste of money. Very unprofessional.
I was sent an iphone 5 after my old phone stopped working and my number was ported my new iphone 5 still wasnt working i checked and confirmed that the problem was not the sim. I went to an O2 store to try and resolve the problem and they informed me that the phone was blocked. I called e2save and was on hold for 15 mins, the customer service contacted o2 and found that the phone was blocked instead of escalating with o2 to get it unblocked e2save offered to have the phone collected next day (which I will have to take a day off for) before they will send me a replacement even though they know they sent me a blocked phone. I asked for a new phone to be sent same day and they said they can't as it is not "policy". there was a lot of unhelpful apologies but no solution. In total I will be without a phone for 9 days and all they will do is refund my line rental for loss of service which is not compensation for the inconvenience. due to Easter period and e2save lack of help I will now have take a day off work for collection of blocked phone and another to receive replacement. They have no relationship with carphone warhouse, I asked if they could make an exception and send the phone to carphone warhouse sooner etc but nothing. I asked to speak to manager but apparently they were all in a managers meeting and the escalation team were so busy they were not accepting any calls and were only offering a next day call back service.
I was going to recommend to friends who were due an upgrade but with my experience they are no longer considering e2save
They have a funny way of calculating the number of the months for cashback claims. As a result my first claim was rejected. I'm now nearing the end of my contact and they recived my final cashback claim on 8 January. despite me chasing it, the claim has yet to be paid...
my partner was called by them offering a new phone as she had been on the contract for some time, she was referred by the carphone warehouse. The phone never arrived and after a phone call she was told that the item had been delivered. As there was nothing to prove the delivery had happened we asked for tracking details. E2Save refused to send us tracking details and said that if the delivery man said he had delivered it there was nothing they could do, despite still refusing to give us proof of delivery. After many phone call, we finally got conformation the order had been cancelled as had the contract. 3 weeks later we receive a bill. As far as i am concerned, the phone has never been delivered, unless tracking details or proof of delivery can be produced no money should be taken from the account. This is a company owned by The Carphone Warehouse but they say it is nothing to do with them. Do not have any dealing with any of this, it's a total scam, one stat is too much
I was looking on moneysupermarket.com for different mobile tariffs, finding the cheapest and what seemed like the best deal with e2save.com, I clicked the link and it took me to this website: http://m4e.e2save.com/?affiliate=tracking|[msm](m005024700745200000100|MS).h=iphone4s16gbwhite.t=vo.i=172.25.10.254&__utma=1.1182115435.1362673473.1362673473.1362673473.1&__utmb=22.214.171.1242673473&__utmc=1&__utmx=-&__utmz=1.1362673473.1.1.utmcsr=moneysupermarket.com|utmccn=(referral)|utmcmd=referral|utmcct=/mobile-phones/brands/apple/iphone-4s-16gb-white/&__utmv=-&__utmk=63075631
Noticing the website's poor quality, I googled the official website which was clearly of higher quality and didn't have the same 'to good to be true deals' as the counterfit website, the weblink for the proper website is here, and I believe some have being ordering from the counterfit website, due to the mixed reviews, and some of the deals really are too good for the actual website. http://www.e2save.com/helpdesk/About%20Us
Also note, the contact telephone number displayed on the homepage's are different. The phone number displayed on what I believe is the real website is 0781 521 1400 and the number on the counterfit homepage, claiming to be e2save is 0871 882 9647
iPhone 5 refurbished purchased turned out to be faulty. Returned the phone and am now waiting for a replacement .... It's been nearly a month since I returned my phone and still no replacement. They no longer have any refurbished phones in stock and refuse to shop a new one instead. No indication when they will get the stock, this will probably drag on.
Right now 26/04/13 e2save are doing the HTC One in silver on a 24 mth contract. Unlimited minutes Unlimited texts 1GB data allowance How much for what is probably the best state of the art smartphone at the moment ? FREE PHONE on O2 ...........( with cashback ) ...... £28.00 per month !!!!!!!!!!!
I mean c'mon what do you guys want ? Just ordered mine ... : )) http://www.e2save.com/mobile-phones/contract.html#productMake=HTC
*** 29/05/13 *** Ooooops, looks like this offer is no longer available ! ...... you snooze, you lose !!