After I searched the web for the best priced Blackberry Playbook, e2save was the winner. I ordered it on Thursday morning. I then decided to read the reviews about e2save as I had never heard of them. All I read was bad reviews, 1 star ratings and lots of complaints. This got me really worried. Most of the complaints had to do with their phone contracts, so I was pretty safe. Also I discovered they're owed by Carphonewarehouse. So I had a little more confidence.
After my payment had cleared (took about 3 hours) I was kept fully informed about my playbook. They sent me tracking details and constantly updated its whereabouts. The playbook was dispatched the same day, and arrived the very next day. Not many companies act this fast and with such good communication. Pity people who get this kind of service don't bother to write the reviews, only the negative ones take the time.
Thank you e2save.
I ordered the handset online with e2save part of a cash back deal but was a bit unsure as I had not heard of them. The phone arrived about 3 days later in perfect working order and I got the best tarriff deal I could find anywhere. 3 months in to my contract I sent my bill to the claims department for my first cash back claim and about two weeks later my cheque arrived. I am now 18 months into my contract and could not be happier with the whole experience from start to end. Would recommend to everyone.
I have been trying to contact this company for days !!
On hold for 30minutes at a time @ 10p per minute.
My i phone 4 upgraded on 13th January screen is faulty.
Vodaphone are not interested - keep asking me to call E2save.
BUT THEY DONT ANSWER THEIR PHONES.
I was worried about the scores on this site, but generally I take review sites with a pinch of salt. Most people love to complain, so 90% of reviews are always negative. Where possible I use sites such as revoo who email all customers about the service they have had. This generally gives you a better idea of how good a company is.
In the case of e2save, they had some good prices and I wanted to get an xbox at the same time. I ordered late afternoon, it arrived the next day. Couldn't have been better.
The signal has been a little weak in my work place, but this is down to Orange and my phone, not the retailer.
Total rip off, claimed to be from Orange, offered an upgrade, when I said no because of poor reception on Orange they offered a signal booster FREE, After several months and phone calls the booster arrived. Cheap crap from China that doesn’t make any difference to signal (here anyway). Can’t cancel as I have had the phone too long now. Cost £’s to complain at their 10p per min rate, could have bought a caseload of antennas for what I paid in phone charges. DO NOT USE.
How can they get away with ringing my mobile phone to offer me an upgrade claiming to be orange.
When I discovered they were a middleman, I tried to cancel the upgrade.
E2save instructed me to refuse the delivery of the phone, and now 5 days later they claim to not have the phone back in their warehouse and will not cancel the upgrade until the phone is back, they also tell me it will take a further 5 days until the cancellation will be processed.
I'm now unable to use my old phone as they have disconnected my old sim card and failed to instruct me to remove the new sim card from the new phone first.
So I have a contract I'm yet to see and can't cancel, no new phone, lost the use of my old phone and a bigger phone bill thanks to their customer service number being an 0871 number.
This company is a scam merchant. Do Not Buy Products from E2Save!!!
They will entice people into terrible mobile phone contracts and getting out of it is a nightmare. They give only 7 Days for you to cancel - be warned.
They will keep you holding on the phone for ages - to maximise 10p per minute revenue. Getting matters sorted is a painful process.
Five years ago they signed us up to a technical support package that we knew nothing about when we bought a phone from them! OK we should have queried the direct debits before now but we just spotted we have been paying to some garage address in Wiltshire for a totally non existing technical support package £30 a year. All thanks to E2save. Wonder if the company directors run both companies???
I ordered a payasyougo mobile phone from them , the listing at the time said stock available , payed through paypal , and then I waited for it to arrive , after about 4 weeks I queried the order by email , to which i get an automated reply saying they will respond within 24 hours , a week later I get an email saying their is a problem with my order , some details they still need before shipping ( its a damd paygo phone ) and that I SHOULD CALL THEM , so i call then on thier 10p/m customer help line , 23 minutes later I get hold of some snotty telesales guy who want to put me on hold again while he checks if they have stock , I lose mt temper , I swear about how they are treating their customers ( not at him ) , He geta even more snotty and tells me to calm down , so I replied In triplicate that he can cancel the order and hang up before they waste anymore of my time and money , oh and iI would have cancelled the order online in their website , but I could not for the life of me find a cancel option anywhere . AVOID or suffer like the rest of us , yourve been warned !!!
DO NOT purchase from E2SAVE. At least not the cash back deals, they will never give you your cash back without a fight. Every 3 months I have to ring E2save costing me 10p a minute, and have waited no less than 40 minutes, sometimes more than an hour. They promise to give my cash back within 14 days, 14 days later ...no cash back, so I have to ring them again. This is done every time I am due cash back. They are theirves, and if they can get away with not giving you YOUR money back they will. Their customer service is CRAP!!!! the customer reps tell you all kind of lies to get you off the phone.
Sent in by recorded post my September and October phone bills as I could not remeber what one was needed. Got a letter back saying incorrect bill sent. When I phoned apart from being kept on hold for over 20 mins at 10p a min was told they only had the Oct bill and Sept was required. Advised them that Sept bill was in same envelope and on top of Oct bill, they replied that they still would not pay as I sent them 2 bills and not 1 so they are unable to decide what bill is correct....
Told them they are lying money grabbing bastards and I will never do business with them again.
Sam sam found this review useful
Well, yeah actually.
Having been a bit of a luddite, I've only just gone over to a smart phone.
Too much choice in all areas, yada, yada, yada.
So having decided on a white i-phone 4, started the laborious task of finding the best deal. But, as we all know to our cost, the lowest price does not always get you the best deal or follow-up service. In fact, usually the opposite.
So I was very pleasantly surprised when everything went smoothly. The call centre staff are really friendly and helpful, the delivery was quick & the getting me started with 'Three' dead easy too. I even got my number ported.
So perhaps, like me, you saw the slightly off-putting name and were wondering if this company might be trading out of a potting shed with a few boxes of knocked-off phones? Rest assured - it's a related company to the Carphone warehouse & gets a really good 4 stars from me.
It would have been 5, but for the fact they insist you sign up to mobile insurance & a gadget helpline, free for the first month. You then need to remember to cancel the policies or face a subsequent charge.
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