Got the new phone from them on contract for more than a week a go still cant use it. Number hasn't been ported or can use the new network! tried to call their costumer service after waiting on the phone once 45min and other 59min no one picking up, had to give up! Their site is useless so is they contact message form and anything about them honestly, AVOID by any means or you will find yourself having problems with them sooner or later.
I have used e2save for a number of mobile phone contracts and never had a problem, my first contract with them was in 2007 and since then I have only had 2 years with another provider (Tesco Mobile).
I have never had any of these extortionate bills that some people mention!
I usually go for the cash back deals to get a cheap phone contract although on our most recent contract (my partners phone) we decided to go for the Playstation 3 deal, the only problem we had with that was that the PS3 arrived a week late although we were notified by customer service that there was a stock issue and it would be a little late.
I have just taken out my latest contract with e2save, a HTC Desire X 24m 600 minutes, unlimited texts 750Mb data with an effective cost after cash back of £12.83.
As long as you read the fine print and make sure you send them the correct information at the correct time you will receive all of your cash back, or the gift that you choose.
I am mid-way through sorting an issue that started with E2Save I was contacted by orange to renew my contract, and passed to Carphone Warehouse (and then to E2Save which I was unaware of) to sort out the upgrade and contract. I thought my contract was with orange. My first bill from orange was correct, had my new minutes, and loyalty minutes (900 total) and was the correct price. My second bill was £240. Utter shock. Rang orange who said my minutes were only 200 and I had gone over by 500- (I thought I had 900!), and they also informed me that I had to go to carphone warehouse. I must say at this point orange were very helpful. Popped into carphone warehouse on the Saturday, who informed me it was e2save who were wrong. GET YOUR PROVIDER TO RING E2SAVE from your local store as it is 10p a minute (big tip!). Also, you can only contact e2save mon-fri within convenient hours ... how convenient for us at the weekend! Finally on Monday I went back to CW to get them to ring e2save and tell them I want my money back as they mis-sold me my minutes/ pressured me into an unsuitable contract based on my previous usage/ reduced my bill by £3 a month and my minutes by 1200/ did not advise me correctly on my new contract/ did not make me aware they were e2save.
They are currently going over my call recording.
Sort your new contract out through your service provider- they know your previous usage and how much you are likely to need, provide good advice and you can call them for free if things go wrong. £3 off your next bill is never worth the stress of a hefty fine when they reduce your minutes to a piffy amount! And if you do pay by direct debit, and a horiffic amount of money is taken from your account- go and get your bank to revoke it straight away (on the day it is taken out). You still owe the money, but you can pay it in your own terms. If you do get a refund it will only be credited to your future phone bills, you are less likely to get it as a lump sum where it belongs. You still owe the money, however you have time to negotiate a refund/waiver/ if you are entitled to one. If you are not, you are given some time to prepare for the hefty blow.
Just sayin. Still waiting for them to get back to me.
Phoned me about my upgrade pretending to be my service provider agreed to extend my contract for another year as had 3 happy years with o2 suddenly ended up with a 157£ bill phoned o2 found out e2 has my contract finally got hold of e2 through carphone warehouse who agreed would revise my bill back to the original 21£ a month and send me a cheque to cover my excessive bill plus a bit as they agreed had misled me during original call also confirmed they got my details from o2 since then it has been 3 weeks still no cheque and my phone has been barred so I am now without stay well clear is my advice!!!!
They sent me a phone with a battery which didn't fit. So I had to buy another one and the phone wasn't cheap, only used them because they had the contract I wanted and thought it would be safe because they are associated with the carphone warehouse. Complete con. Total waste of money. Very unprofessional.
I was sent an iphone 5 after my old phone stopped working and my number was ported my new iphone 5 still wasnt working i checked and confirmed that the problem was not the sim. I went to an O2 store to try and resolve the problem and they informed me that the phone was blocked. I called e2save and was on hold for 15 mins, the customer service contacted o2 and found that the phone was blocked instead of escalating with o2 to get it unblocked e2save offered to have the phone collected next day (which I will have to take a day off for) before they will send me a replacement even though they know they sent me a blocked phone. I asked for a new phone to be sent same day and they said they can't as it is not "policy". there was a lot of unhelpful apologies but no solution. In total I will be without a phone for 9 days and all they will do is refund my line rental for loss of service which is not compensation for the inconvenience. due to Easter period and e2save lack of help I will now have take a day off work for collection of blocked phone and another to receive replacement. They have no relationship with carphone warhouse, I asked if they could make an exception and send the phone to carphone warhouse sooner etc but nothing. I asked to speak to manager but apparently they were all in a managers meeting and the escalation team were so busy they were not accepting any calls and were only offering a next day call back service.
I was going to recommend to friends who were due an upgrade but with my experience they are no longer considering e2save
They have a funny way of calculating the number of the months for cashback claims. As a result my first claim was rejected. I'm now nearing the end of my contact and they recived my final cashback claim on 8 January. despite me chasing it, the claim has yet to be paid...
my partner was called by them offering a new phone as she had been on the contract for some time, she was referred by the carphone warehouse. The phone never arrived and after a phone call she was told that the item had been delivered. As there was nothing to prove the delivery had happened we asked for tracking details. E2Save refused to send us tracking details and said that if the delivery man said he had delivered it there was nothing they could do, despite still refusing to give us proof of delivery. After many phone call, we finally got conformation the order had been cancelled as had the contract. 3 weeks later we receive a bill. As far as i am concerned, the phone has never been delivered, unless tracking details or proof of delivery can be produced no money should be taken from the account. This is a company owned by The Carphone Warehouse but they say it is nothing to do with them. Do not have any dealing with any of this, it's a total scam, one stat is too much
I was looking on moneysupermarket.com for different mobile tariffs, finding the cheapest and what seemed like the best deal with e2save.com, I clicked the link and it took me to this website: http://m4e.e2save.com/?affiliate=tracking|[msm](m005024700745200000100|MS).h=iphone4s16gbwhite.t=vo.i=172.25.10.254&__utma=1.1182115435.1362673473.1362673473.1362673473.1&__utmb=22.214.171.1242673473&__utmc=1&__utmx=-&__utmz=1.1362673473.1.1.utmcsr=moneysupermarket.com|utmccn=(referral)|utmcmd=referral|utmcct=/mobile-phones/brands/apple/iphone-4s-16gb-white/&__utmv=-&__utmk=63075631
Noticing the website's poor quality, I googled the official website which was clearly of higher quality and didn't have the same 'to good to be true deals' as the counterfit website, the weblink for the proper website is here, and I believe some have being ordering from the counterfit website, due to the mixed reviews, and some of the deals really are too good for the actual website. http://www.e2save.com/helpdesk/About%20Us
Also note, the contact telephone number displayed on the homepage's are different. The phone number displayed on what I believe is the real website is 0781 521 1400 and the number on the counterfit homepage, claiming to be e2save is 0871 882 9647
iPhone 5 refurbished purchased turned out to be faulty. Returned the phone and am now waiting for a replacement .... It's been nearly a month since I returned my phone and still no replacement. They no longer have any refurbished phones in stock and refuse to shop a new one instead. No indication when they will get the stock, this will probably drag on.
Right now 26/04/13 e2save are doing the HTC One in silver on a 24 mth contract. Unlimited minutes Unlimited texts 1GB data allowance How much for what is probably the best state of the art smartphone at the moment ? FREE PHONE on O2 ...........( with cashback ) ...... £28.00 per month !!!!!!!!!!!
I mean c'mon what do you guys want ? Just ordered mine ... : )) http://www.e2save.com/mobile-phones/contract.html#productMake=HTC
*** 29/05/13 *** Ooooops, looks like this offer is no longer available ! ...... you snooze, you lose !!
Wife ordered a new phone stating she wanted a S3 Mini (8190N) WITH NFC and with and NFC compatible sim card which e2save confirm was fine everything would be NFC compatible and have that functionality.
She however got sent the standard S3 Mini (8190) without NFC capability also to check such a function you need to check the sim card in the phone which of course "confirms" contract. Now after numerous calls to their rip off 10p/m phone line they confirmed they will listen to the call, suprise suprise they state she said nothing of the sort and if we want a copy we have to send a request to a PO BOX number and a £10!!! cheque.
Small claims court, trading standards here I come.
If you have the misfortune to be bullied into a contract with these mugs proposing to be your service provider and have been sent the phone, but you realise it is a massive mistake, then there is a solution that I did.
I like many others agreed to a contract but I felt uneasy throughout the conversation and then instantly changed my mind after I hung up. I tried to ring the number they provided but never got through to them. Premium rates too.
To my surprise the phone turned up (No sim card included...) If you do get a phone, DO NOT activate the sim card or use the phone at all. Take photos of the proof of purchase, photo copy the proof of purchase and take photos of the actual contents of the phone. Then write a letter to E2Save explaining you do not want the phone. This is what mine looked like:
To whom it may concern, I am returning the product SONY EXPERIATIPO BL to you (Invoice number: and Transaction number: ), as I did not want this product and was told I could cancel my contract within seven days of the item being delivered. The item was delivered today on the 22, Janurary, 2013. I felt like I was bullied into the purchase and I am completely within rights to return this item to you. I have tried to ring customer service but it has been near impossible to get hold of you. I am returning the item in the exact condition as I received it. This includes Phone, Battery, Screen Protector, Manuel, Charger and Proof of purchase. (Please note, NO sim card was actually delivered because I was upgrading my handset) I have photographed the proof of purchase and photocopied it for my own records. I have sent the item as special delivery to the address: Direct Returns, CPW Logistics Centre, Bilston Road, Wednesbury, W Midlands, WS10 7JN.
Thank you for your cooperation. I will not be using your services in the future.
I have scrubbed out the invoice number and transaction number, but please do remember to include that in the letter. You want to cover yourself in all areas. Also put your address and name at the top, I also left that out. Put the letter and all the items into a parcel and send it to them via Royal Mail special delivery. (This means they HAVE to sign for it AND you get a written receipt) I also took photos of me sending it in the delivery, always best to be covered at all angles. MAKE SURE YOU SEND IT RIGHT AWAY. Don't delay because the returns policy is over in 7 days, they will try their hardest to delay you returning the item, this is to trick you into the contract. Send it to them right away.
Send the items to this address: Direct Returns, CPW Logistics Centre, Bilston Road, Wednesbury, W Midlands, WS10 7JN.
Please ensure you include all of the following items: handset, battery, charger, manual, unused SIM card, and any included accessories. Please enclose all original packaging AND proof of purchase. (That is why we photocopy it and take pictures, they take back the only evidence you have)
I also went into my bank and made sure no direct debits were set up and that I cancelled my old one with my old service provider. It has been two weeks since I sent them their phone back and have heard nothing. Either it has worked, or they are keeping me in the dark on purpose to charge me money. Either way I have covered myself at all angles and would have a strong case with a solicitor if they pursued the matter further. Hope this helps. It is a nightmare I know, but better this than forking out so much money and effort dealing with them over the phone.
The website where I got the information on where to send the items and what to send back to them is found here. Please do read it carefully. http://www.e2save.com/returns.
Was due for a upgrade on my orange contract, having upgraded through them in the past (although at the time believed it was directly through Carphonewarehouse not a sister company as they call it) which went ok, but this time I was called by them (actually a representative calling from a mobile) asking if i wanted to upgrade, I was interested in moving to the EE 4g network, discussed phone choices started with the iphone 5 as supports 4g then swapped to samsung s3 as the lte version also supports 4g, also discussed data limits on new tarif and was even ok with the low data allowance that EE offer for the price, basically being an annoying customer that wanted a 4g phone!!
Was put through to the E2Save office to confirm delivery and listen to the contract, mentioned again about the EE tarifs asking about the data allowances and hearing that some new tarif may be coming out and could I get them later. At this point they mentioned orange panther and as I was with orange already thought this was due to the cross over to EE the description of the minutes, text and data allowance seemed like what I'd seen on the EE website.
I received the phone ok then waited for my number to be switched to the new micro sim the activation happened and waited to see the 4g pop up on my phone... nothing! travelled to work thinking that maybe i wasn't in the reception area as live on the outside of London. I kept a eye on the phone as I travelled into Central London and still nothing. Got to the office and checked the model number of the phone Samsung S3 i9300 checked if that was 4g compatible NO its NOT 3g max, should be the S3 i9305, simple mistake I'll just call Carphonewarehouse to fix - get put through to E2Save who tell me (eventually) that they do not do upgrades to EE 4g and will check the call records within 5 working days, to see if i asked for a 4g phone or not (Guess talking about EE 4g, 4g only phones and data plans wasn't clear enough).
So I now have to wait to see what they want to do about this, I guess as they can't offer what I want, a 4g phone on a 4g network they will be reluctant for me to cancel the upgrade contract and will say as i've used the phone blah blah... (had to as they've had orange/ee transfered my number to the mini sim)
Looks like I'll be stuck on a 24 month contract, I didn't expect to get - must remember in 2 years not to use them, although they may well be selling 4g by then but I'll probably asking for 5g phones.
I got a phone call from 'Carphone Warehouse' saying that they could reduce my current tariff with Orange by 50%. Even though I wasn't unhappy with the contract I had I agreed to a new plan @ £10.50 a month. I then got an email from e2save thanking me for my purchase. Although Carphone Warehouse claim that they can't deal with e2save 'problems' I also got an emailed order acknowledgement from them. When I received my first Orange bill after this I discovered I was being charged £15.50 per month. I thought at that rate I might as well have one of the packages offering a free tablet as well for that price so went into Carphone Warehouse thinking I should be able to just cancel the product that had been mis-sold to me and start a new contract. Not that simple! The guys in the CW shop in Cheltenham were very helpful but the bottom line seemed to be that they can't remedy the deceipts of e2save even tho' there is clearly a connection between the two companies to the extent that they were able to verify from e2save records that what I told them had happened was correct i.e they had quoted me £10.50 for something for which Orange are charging me £15.50. According to all 3 parties involved it's everybody elses fault!. Therefore as of today I will pay no more money to any of them including Talk Talk for my phone/broadband and Orange for my mobile despite having been otherwise pleased with both of these for a very log time. This kind of deceiptful (if not illegal?) practise needs to be stamped out.
I saw a great deal for these guys on uswitch. They said it was out of stock, but could be expected within 7 days. Given it was on uswitch I didn't bother verifying the seller rating, but looked at trust pilot after a couple of days because they took my payment immediately. A very nervous week followed.
Well the phone just arrived exactly as promised and exactly when promised and I reckon I've saved a small fortune by buying a refurb iPhone 5 that's in mint condition.
Given the other reviews I'm not sure if I'd use again, but I also know that many people with good experiences don't bother with reviews..
E2Save mobiles conatced me offering me a free upgrade. Was already on a good deal with orange so had to haggle to get the same deal. Eventually agreed to a deal and they informed me should i change my mind i had 7 days to cancel and to contact orange with any issues or to cancel. Nokia lumia came in good time but after 2 days deliberating decided it wasnt for me. Contacted orange to cancel the mobile to exchange. Sent the phone off paid for packaging myself. 2 weeks later had a note to collect parcel from post office. Did this and to my suprise it was the nokia lumia with a note from orange saying this isnt our handset. Phoned Orange up they stated i needed to contact E2Save mobiles part of Carphone Warehouse. Did this but E2Save's reply was 2youve sent it to orange theyve accpted its now theyre problem. After 2 months of the phone sitting on top of the fridge and numerous phonecalls and emails between E2 and Orange neither were helpfull. Held no blame against orange but E2 were totally unhelpfull denying all blame or fault. One phonecall to E2 nearly ended up in the handset being exchanged which is all i wanted but the helpfull chap conveniently got cut off from me!! After 2 months e2 eventually owned up stating " yes its our handset but we wont be doing anything about it now as it is outside the cancellation window and orange would charge us a fee". All i wanted was to exchange the handset for one i wanted not cancel the contract. I eventually gave the handset to my partner to use but i am now unfortunately using my old Nokia N8 which is broken and stuck in a conract until 2014 with no upgrade. WORST COMPANY EVER HANDS DOWN.
Initially called claiming to be Carphone Warehouse on behalf of O2. I agreed to what seemed like an excellent deal, and ordered a phone with them. No phone arrived.
I called O2, who told me they could not help, and put me through to carphone warehouse. When they finally put me through to the correct team, I was told the problem was with Yodel, the delivery company, that they would send Yodel a message and all would be fixed.
A week and a half later, still no phone. I called again, was told they had a record of my previous call but that Yodel had still not replied. They said they would put in another message to Yodel, and they would call Yodel and find out what the problem was, and call me back later that evening. Nobody called.
A week later, I called again. By now, my first contract payment had come out, and I was angry. I called carphone warehouse and was told that they could do nothing, as my contract was with e2save, who I had NEVER HEARD OF until this minute. E2save's phonelines were not open that late in the evening, so I would have to call them tomorrow. At this point I called O2, asking to cancel the contract altogether, who said cancellations would have to come through E2Save and they could not do anything.
Next day, I am on the phone to E2Save, on hold, and have currently been on hold for about 20 minutes, charged while I wait. Avoid this company at all costs, and while they remain affiliated, avoid carphone warehouse also.
Absolutely scandalous work, don't even go near them! Can't even get my phone delivered and it's been over two weeks! They don't answer the phone that YOU have to pay for, and if they do they they put you on hold for ages and never come back to you. They never email you back or call you back.