Bought a new phone through e2save (she's very happy with them, to be fair) only to find the service provider I'd arranged (O2) doesn't have decent coverage in one of the places I stay most often. I discovered this within 3 days of receiving the phone so was within my rights under DSR to return it. When I tried, I got some mendacious sales assistant who repeatedly told me their contract over-rides the DSR (which is not true) and that they couldn't rescind my contract. I insisted (politely) that she could. Eventually she agreed to 'escalate' my complaint. When the escalation team guy rang he sounded really good and agreed to switch my contract to Orange - with a much better deal. I was happy initially, then a few days later he rang to say my credit check had been declined by Orange. I find this extremely unlikely since I have never had a credit check declined and I had previously been with Orange for years. I am now asking for proof of the refusal. They are sending a courier to pick up the phone, but have not - as yet - sent me written confirmation that the contract will be cancelled. So I now have no phone! They are shysters and should be avoided at all costs.
Used to work for CPW Group afew years ago - by no way biased...Had the pleasure of meeting these guys and decided to upgrade this time round...Reading these "Poor Reviews" did give me 2nd thoughts, but glad i went my instincts....
Chose my deal yesterday at 9am, email recieved immediatley, by 5pm i had 2/3 emails stating my upgrade was successful and gave me links to tracing my order,
Delivery stated friday morning from Yodel/DHL - happy to report took delivery of my goods at 10am...
Outstanding Service my new phone and gift are working fantastic :)
please do not get involved with this company, they do not respond to emails, and it is impossible to talk to a human being in customer services. I signed up for a 2 year contract and it was the biggest mistake I could of made, I could go on.....
but I dont have the energy to waste on this company any more!
claimed to be Orange and offered free upgrade and phone, I told them NO very firmly, they called back when I was out and spoke with another member of the family who agreed thinking it was Orange they were speaking with. Fortunately didnt accept phone at point of delivery and phoned to cancel and advise of return, then had to hold on for over half an hour waiting to speak to an operative, wouldnt speak to me until full details had been divulged which I was very unhappy about ( address , DOB, etc etc.) eventually after along time on the phone they said the deal was cancelled but nothing could be done for at least 5 days or until phone was returned.(not accepted)
In total I spent best part of 2 hours resolving this cancellation with E2Save, at huge expense, and ensuring continuity with Orange.
I used to hold Car phone Warehouse in high esteem , not now!!
I have just brought an S3 from this company and was delighted with the service. The deal was for £26 with T-Mobile (Not some random network) which is much cheaper than Phones4u, Carphone etc.
I had an issue setting up my phone as I was confused with the smaller Sim and settings. So I called them and within about 5 minutes I was up and running. I assume I'll have no need to contact them again until I need a new phone, but overall very happy with the service.
I was sold a smartphone on an upgrade as an existing Orange customer (a cold call from the company). All went well until I dropped my phone and damaged it. Not to worry, I thought, I had received all the documentation I needed, which told me in bold letters "RELAX, YOU'RE COVERED"....and the statement said that ALL phones sold came with a month's free insurance and a direct debit was set up already.
Unfortunately, when I phoned the company to sort the repair, it appeared that no insurance was set up. I wasn't entitled to it as I was an upgrade not a new purchase. But I hadn't been informed that this was the case and the paperwork I received quite clearly said I was covered. The customer service team couldn't help and didn't even know the name of the manager to whom I should address my complaint!!
I wrote to the High Level Complaints Team and didn't even get the curtesy of a response. I phoned again and it took 35 minutes on the phone to finally hear that no-one at e2save could authorise a repair!The company is a shambles, has diabolic poor customer service and I would NEVER buy a phone from them again.
I purchased a nokia 2220 monthly contract for 46 a month. Only to be told 3 days later it wasnt in stock - even though it was still advertised on the website. I accepted the offer of a nokia 100 which is the most basic phone because of the offer of a tag heuer watch which retailed at a 1000 pounds. This was done via AVN promotions. 3 weeks later i get an email saying its not in stock and they offered me 2 other tag heuer watches which were worth about £600. I said no. They escalated the case to another adviser who offered me 570 pounds in cash! Still way off and its a violation of the contract. But now wont return emails or will not liase at all. I am utterly shocked that the carphone warehouse company will deal this way. Reported to OFCOM who told me to go to consumer.org and thats as far as the case has got as they advised to tell them in writing that I am going to cancel the contract as they have failed to fullfill the contract. Amazingly they still added insurance and gadget helpline for a nokia 100!
Whish I had checked these reviews first. This company is a disgrace. Purchsed a Blackberry for my daughter including a Talkmobile contract with 250mins/500MB Data/5000 texts. Waited in all the next day (Friday) for delivery - no show. Waited in all day Monday and it finally arrived at 7pm. Set phone up to find it would not access data services. Phoned Talkmobile who said I needed to pay extra £5 per month for different (Blackberry) data package. Spoke to E2save customer services who repeated advice and did not agree that a Blackberry bundle with data package should function as a Blackberry (the package they supplied is only good for phone and text use). They then suggested I should pay to return it if I was unhappy. On pushing the matter and demanding my complaint was escalated they agreed to book a free collection so I now have to wait all day tomorrow as well. They refuse to accept that their advertising is misleading. Phoned Talkmobile to complain about E2Save and they told me the company was a separate subsidiary of Carphone Warehouse!
had a phone call from Darren telling me he was from Carphone Warehouse and I was due for an upgrade. I said yes because, I always deal with Carphone warehouse, I was told he could reduce the tarriff, so I said yes.
The phone arrived today and I was not happy as it was not the phone I thought it would be, so i rung the CPW and they told me to take it back to any shop. There I was told the truth, it was E2save and they could not accept the phone back and to ring them direct.
what a bloody nightmare, I was told I would have to pay to send it back I refused as I was misled, and was told she would request the phone call to check and if so would refund the postage.
Then I was told I would have to cancel my insureance and Gadget support. I DID NOT take this out and it was not mentioned in the initial call,
Having rung the two number she gave me, they could not find insurance or gadget support, but to ring back in 10 days as it can take that long for the info to be sent.
I have sent the phone back as I want everything to do with this company cancelled, and hope they will refund me.
I will never deal with this company again, they mislead people just for a sale/comission
I ordered a Pay as you Go phone because my mobile had stopped working. I needed one urgently and and the item was in stock and would be delivered the next day. Ordered on 12/04/2012 so delivery was next day. I did not receive a confirmation email for delivery and contacted the company a few hours later only to be advised that item was not in stock and they hope to deliver in the next 7 days. As I needed a phone urgently I decided to cancel this order and purchase from a company that did have phones available. I emailed the company and advised to cancel my order...surprise surprise no response. I proceeded to send 4 emails from my personal email as well as on their website asking to cancel my order and to confirm A.S.A.P.
Almost a week later I receive an email saying the item had come into stock and will be delivered. No customer service agents responded to my request to cancel the order, except one who said just sent a standard email to say it was being delivered and sorry for the delay.
Now I am stuck with a second mobile and you can only return once customer service has issued you a returns number but as you can see no response and from what I can see from the tons of reviews, everyone says they wait up to half an hour trying to contact the company and then the customer services take so long to deal with your order that you end up spending in excess of £30 on 1 phone call because they charge a premium to contact them and you are lucky if they even pick up the phone so you left on hold the entire time!!!
Awful company and services. Every review on the web says that this company is that terrible and many other people experienced problems with them and their customer services not helping and the company being thieves. I believe it now. i will definitely spread the word about the bad service. U do not deserve to be opened and broadly display on your website that you are part of Carphone Warehouse.
Had a call from these people, offering me an upgrade for less than i was paying currently. they never told me who they were so i was under the illusion i was speaking to my network, and accepted the deal they offered. the phone arrived the next day, i then decided i didn't want the upgrade and here's where the "fun" (read - annoyance) began.
I called my network, told them that i didn't want the upgrade they offered me (as i can under DSR - business to consumer sale) and they couldn't help me as it wasn't them who sent the phone or did the contract, but they did tell me to speak to carphone warehouse.
I then spoke to carphone warehouse who said it wasn't them that i needed to speak to, it was "E2Save" - i'm thinking "Who the feck are E2Save, i've never heard of them!"
I then tried speaking to these cowboys but guess what, they close at 5, or 5:30, depending on who you speak to.
I called their sales line who told me i'd need to speak to customer services who were closed but they promised to give me a call back before 9:30am the next day. 10:30 came along and still no call, so i gave them a call, told them that i really wasn't happy, they didn't meet even the most basic deadline they set themselves, and that i wanted to return the phone and cancel the contract as i'd changed my mind.
The person i spoke to was useless and kept questioning why i wanted to return the phone, as far as i'm concerned, once i've told you "i've changed my mind" i've answered the question. They also told me that i had to put the new sim into the new phone to activate it (so that i broke the seals and wasn't allowed to return it, again, WRONG UNDER DSR) after about 20 minutes of saying "I'VE CHANGED MY MIND, GIVE ME A RETURNS ADDRESS" i eventually got an address and they told me I had to return it within 48 hours (Wrong again under DSR.) It was back in the post no more than half an hour later. This was friday morning when it was sent back. I've come to use my old phone today and even though i've cancelled the contract with "E2Save" they've still de-activated my old sim - Yeah, thanks for that. Another phone call to orange and they re-activated the old sim straight away which was a god send and can't praise them enough for it, they also advised me exactly what i needed to do to get this resolved once and for all.
Needless to say, i'll never be dealing with "E2Save" again, and if they ever contact you, ask who they are, and if they do tell you the truth (which they seem to be very bad at) just hang up on them they aren't worth your time.
I ordered a phone through e2save back in February... the order was processed quickly, phone delivered on time in good order, all seemed well and good but subsequently found that the "gift" that came with the phone was not originally the one I asked for.
My initial attempts at resolving the gift issue were frustrating to say the least... e2save did not want to amend the gift until they had run another credit check on me, did not like this as multiple searches on your credit report does affect your rating... e2save would not initially reverse their decision and would not supply a valid reason for having to re-run a credit check.
Email correspondence for the most part went unanswered, eventually I called and the gentleman I spoke to was most helpful, mine was a telephone order, he got a copy of the call (they do record!), and found that e2save had balls'd the order up... he resolved the matter within 2 days, correct gift was sent out and everything is now in order.
3 Stars becuase my experience was so so... primarily because of the customer service... I wouldnt not recommend e2save but at the same time I wont shout praise. Would I use them again... possibly yes.
If there was minus rating I would definitely use it! Absolutely terrible service, it took me 2 weeks to sort out a delivery and recollection, numerous calls on their customer service department, every time i had to explain the same story again and again! the worst service ever!! I would not recommend it to anyone!!!
Absolutely appalling ringing people claiming to be orange fooling people, not realised til phone arrived told it was a top of the range phone went checked into it was cheap and nasty. Customer services don't want to know can only complain in writing can't even speak to managers that is unless your being fooled. ABSOLUTE RUBBISH
After I searched the web for the best priced Blackberry Playbook, e2save was the winner. I ordered it on Thursday morning. I then decided to read the reviews about e2save as I had never heard of them. All I read was bad reviews, 1 star ratings and lots of complaints. This got me really worried. Most of the complaints had to do with their phone contracts, so I was pretty safe. Also I discovered they're owed by Carphonewarehouse. So I had a little more confidence.
After my payment had cleared (took about 3 hours) I was kept fully informed about my playbook. They sent me tracking details and constantly updated its whereabouts. The playbook was dispatched the same day, and arrived the very next day. Not many companies act this fast and with such good communication. Pity people who get this kind of service don't bother to write the reviews, only the negative ones take the time.
Thank you e2save.
I ordered the handset online with e2save part of a cash back deal but was a bit unsure as I had not heard of them. The phone arrived about 3 days later in perfect working order and I got the best tarriff deal I could find anywhere. 3 months in to my contract I sent my bill to the claims department for my first cash back claim and about two weeks later my cheque arrived. I am now 18 months into my contract and could not be happier with the whole experience from start to end. Would recommend to everyone.
I have been trying to contact this company for days !!
On hold for 30minutes at a time @ 10p per minute.
My i phone 4 upgraded on 13th January screen is faulty.
Vodaphone are not interested - keep asking me to call E2save.
BUT THEY DONT ANSWER THEIR PHONES.
I was worried about the scores on this site, but generally I take review sites with a pinch of salt. Most people love to complain, so 90% of reviews are always negative. Where possible I use sites such as revoo who email all customers about the service they have had. This generally gives you a better idea of how good a company is.
In the case of e2save, they had some good prices and I wanted to get an xbox at the same time. I ordered late afternoon, it arrived the next day. Couldn't have been better.
The signal has been a little weak in my work place, but this is down to Orange and my phone, not the retailer.
Total rip off, claimed to be from Orange, offered an upgrade, when I said no because of poor reception on Orange they offered a signal booster FREE, After several months and phone calls the booster arrived. Cheap crap from China that doesn’t make any difference to signal (here anyway). Can’t cancel as I have had the phone too long now. Cost £’s to complain at their 10p per min rate, could have bought a caseload of antennas for what I paid in phone charges. DO NOT USE.
How can they get away with ringing my mobile phone to offer me an upgrade claiming to be orange.
When I discovered they were a middleman, I tried to cancel the upgrade.
E2save instructed me to refuse the delivery of the phone, and now 5 days later they claim to not have the phone back in their warehouse and will not cancel the upgrade until the phone is back, they also tell me it will take a further 5 days until the cancellation will be processed.
I'm now unable to use my old phone as they have disconnected my old sim card and failed to instruct me to remove the new sim card from the new phone first.
So I have a contract I'm yet to see and can't cancel, no new phone, lost the use of my old phone and a bigger phone bill thanks to their customer service number being an 0871 number.
This company is a scam merchant. Do Not Buy Products from E2Save!!!
They will entice people into terrible mobile phone contracts and getting out of it is a nightmare. They give only 7 Days for you to cancel - be warned.
They will keep you holding on the phone for ages - to maximise 10p per minute revenue. Getting matters sorted is a painful process.
Five years ago they signed us up to a technical support package that we knew nothing about when we bought a phone from them! OK we should have queried the direct debits before now but we just spotted we have been paying to some garage address in Wiltshire for a totally non existing technical support package £30 a year. All thanks to E2save. Wonder if the company directors run both companies???
I ordered a payasyougo mobile phone from them , the listing at the time said stock available , payed through paypal , and then I waited for it to arrive , after about 4 weeks I queried the order by email , to which i get an automated reply saying they will respond within 24 hours , a week later I get an email saying their is a problem with my order , some details they still need before shipping ( its a damd paygo phone ) and that I SHOULD CALL THEM , so i call then on thier 10p/m customer help line , 23 minutes later I get hold of some snotty telesales guy who want to put me on hold again while he checks if they have stock , I lose mt temper , I swear about how they are treating their customers ( not at him ) , He geta even more snotty and tells me to calm down , so I replied In triplicate that he can cancel the order and hang up before they waste anymore of my time and money , oh and iI would have cancelled the order online in their website , but I could not for the life of me find a cancel option anywhere . AVOID or suffer like the rest of us , yourve been warned !!!
DO NOT purchase from E2SAVE. At least not the cash back deals, they will never give you your cash back without a fight. Every 3 months I have to ring E2save costing me 10p a minute, and have waited no less than 40 minutes, sometimes more than an hour. They promise to give my cash back within 14 days, 14 days later ...no cash back, so I have to ring them again. This is done every time I am due cash back. They are theirves, and if they can get away with not giving you YOUR money back they will. Their customer service is CRAP!!!! the customer reps tell you all kind of lies to get you off the phone.
Sent in by recorded post my September and October phone bills as I could not remeber what one was needed. Got a letter back saying incorrect bill sent. When I phoned apart from being kept on hold for over 20 mins at 10p a min was told they only had the Oct bill and Sept was required. Advised them that Sept bill was in same envelope and on top of Oct bill, they replied that they still would not pay as I sent them 2 bills and not 1 so they are unable to decide what bill is correct....
Told them they are lying money grabbing bastards and I will never do business with them again.
Sam sam found this review useful
Well, yeah actually.
Having been a bit of a luddite, I've only just gone over to a smart phone.
Too much choice in all areas, yada, yada, yada.
So having decided on a white i-phone 4, started the laborious task of finding the best deal. But, as we all know to our cost, the lowest price does not always get you the best deal or follow-up service. In fact, usually the opposite.
So I was very pleasantly surprised when everything went smoothly. The call centre staff are really friendly and helpful, the delivery was quick & the getting me started with 'Three' dead easy too. I even got my number ported.
So perhaps, like me, you saw the slightly off-putting name and were wondering if this company might be trading out of a potting shed with a few boxes of knocked-off phones? Rest assured - it's a related company to the Carphone warehouse & gets a really good 4 stars from me.
It would have been 5, but for the fact they insist you sign up to mobile insurance & a gadget helpline, free for the first month. You then need to remember to cancel the policies or face a subsequent charge.
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