Good website, rotten scams on vulnerable travellers
The website is better than red spotted hanky or trainline and the prices are cheaper. But when you travel you better be double sure you have everything in order or they will be bully boys and demand huge amounts in penalty fares. This penalises innocent and vulnerable people who don't check every single bit cardboard the very second it comes out the machine or who miss a connection or get the. "wrong" train eg. The same destination but different company or maybe the delayed previous train even though it comes in at the time it says on your ticket. They mess up lots eg late trains, dirty trains, missing coaches, missing facilities and that is just our bad luck. We make 1 innocent error and they hit us for hundreds of quid.