Easy Wellies reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent customer service, with refreshingly prompt and efficient 'swap it' service.

My order was initially delivered to the wrong address by the delivery company ( not unusual, as we have an address unknown to sat nav), but the customer service officer that I spoke to quickly traced the package and organised delivery. When I received the boots I decided to use the 'swap it' service to exchange them for a different pair. The instructuons on the website were easy to follow and the order tracking details were continuously updated. I received an email the following morning advising me of the hour timeslot for delivery that day. The boots arrived within the allotted time and were 'swapped' for the returned pair. I received an email telling me when to expect the refund, it was refunded to my account the following day, and I received a confirmatory email. I would recommend this company for its easy and efficient 'swap it' service.
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