Easy bus has the most bizarre booking process where your email confirmation is not your ticket but you have to login somewhere to print this. while it is stated in the confirmation email, most people don't notice because it is a bus ticket not a flight ticket for heavens sake. No value add whatsoever in this additional step other than the fact that people are misled and end up at the bus stop with a conf email instead of ticket. And i had the misfortune of turning up at 11pm to catch a bus to luton, there were 4 other passengers with the the same issue. Easy bus driver at that odd hour would not pay heed, would not give us the number to call their staff, would rather leave me stranded in a isolated place, with no concern whatsoever for my safety, lashing out, impolite. He refused to give me his details so I could complain...the argument went on for an hour till a level headed driver from the last bus for the night dropped by and let me in. He was heaven sent as I wouldn't know what to do at that hour after the trains had stopped. He showed that sometimes a better customer service can be provided by being rational and kind, i had a confirmation email which had all the details of the tickets, so it is sure I had paid, I could have been warned to say next time make sure to print.... but no the idiot had to stick to his stubbornness and care nothing about the customer .....I take responsibility for my error in not reading the email properly but easy bus seriously need to review their ticketing process and their drivers taught a thing or two about customer service. Leaving people high and dry at midnight is not the way to teach them how to read small print.....worst bus service ever.
I have booked Easybus several times and it worked perfectly untill last time. My plane was late and I couldnt use the ticket said the driwer. Its Company policy he said. OK I payed 10 Pound for nothing. He was beeing so roud to me .I aked if I could go if there was room on the bus. So I didn´t want to by a new ticket and go with him. I bourght a ticket from Another Company. I don´t remember the name of them. It was a big White bus right next to Easybus. The first ticket we booked we made a mistake with the date. We were not able to change it. I also explained that to the driwer, but he woud´nt listen. I had both of my tickets and showed them to the driwer. I don´t Think he would have lost his job letting me on the bus, but Easybus might have lost a cutumer. It cost me 30 Pound to get to London this time He could have said I am sorry or something nice. He was so roud. When I Went back on the 18th it was a wery nice driwer. Polite and helpfull. If I hadn´t allready booked with Easybus I don´t know if I would have choosen Easybuss again. I don´t Think he would have lost his job letting me on the bus, but Easybus might have lost a cutumer. It cost me 30 Pound to get to London this time Cinserely Nina Houmann
When we arrived at Stansted the place where the bus would arrive was easily found. We waited there but the bus didn't come... the next one, the one we had a reservation for late or... wasn't coming either. We were waitnig inside. There was a man who asked about the easy bus to a member working there. He said he hadn't seen a easy bus in a while well that was true because the man had a reservation for a bus more than an hour EARLIER!! in more than an hour there wasn't one bus of easy bus.... luckily after about 20minutes wait for us there arrived an orange bus from easy bus. The bad news was that there were so many people waiting that not even half of the people waiting could be fit into the bus. We were one of the people who had to wait. The bus driver called his co-worker and said he would be there within 10minutes. Luckily that was sooner so after a few minutes there was an other bus. Still there were a lot of people waiting but luckily now we were one of the few who were able to get in. Still there were about 5 or 6 people waiting who didn't fit in. I hope they didn't have to wait that long for an other bus.... We were in London for a very very very short trip, just to see 1 show and go back to Holland again. The bus who would get us back to Stansted would depart at 2.30 that same night. We were reallly afraid that that bus would't show up either and that we would miss our return flight. Luckily the bus was there spot on on time and we were back at Stansted a few hours before our return flight... Although the bus did came... we don't know if we will trust easy bus next time... maybe just to be sure we will book an other bus or train...
I landed at the Gatwick airport and it was very easy to find the the pick up point. I could also immediately recognize the orange colored van. Unlike the last times, where I had to take the easybus from London (city) to the airport and it was totally tricky to find both: bus and bus stop. Busses were departing every few minutes from the airport and some of them had some empty sits. For the first time I realized I could also have bought the ticket direct form the bus driver, instead of internet. I think they are trying to operate smaller shuttles, in shorter periods of time rather than bigger buses running less frequently. I personally prefer the vans. The drivers were also very kind and helpful. They always would check the departing time written on the tickets of the people standing around. The road was easy and peaceful. A cold rainy day in London...
Buses dont arrive at scheduled time or dont arrive at all.employees are rude to customers and dont provide any useful information.company not prepared to react by providing bigger or more buses at peak hours and drivers seem to be clueless and not cpmmunicate with each others. Lots of lost flights because of these guys...ahhh! And if the are late...They are late. If they only are able to take you 1hr later han expected (because they didnt provide a bus on schedule!l you will have to pay 10pounds more! Avoid....you have been warned.
WE WAITED FOR THE BUS OVER ONE HOUR IN A TORRENTIAL RAIN AND VERY HIGH WINDS ONE BUS CAME BUT WE ARE MANY PEOPLE FOR A MINI BUS AND WE WAITED FOR THE NEXT BUS BUT THE DRIVER REFUSE TO TAKE ANY PASSENGERS AS HE WAS ON HIS BREAKS AFTER THAT WE WAITED 20 MINUTES FOR THE NEXT MINI- BUS BUT NO BUS CAME. WE WERE VERY UPSET AND VERY COLD AND VERY WET AND WE DECIDED TO TAKE THE TRAIN AS DID OTHER PEOPLE. SO WE WOULD LIKE TO REFUNDED OUR MONEY.
After being waiting for 25 mins to get a delayed bus the driver argues that he is only taking in the clients who were supposed to leave at the present time, but what about the others whom had an earlier bus ticket? Next thing was a bunch of people queuing nad confrontating each other to get inside the little van... because that isn't a bus... I undertand the driver's frustation and little range of action that he may have to offer solutions to clients but you cannot afford as a company to leave your customers in that situation.. because of the van delay you might lose your flight and who its going to take resposabilities of this? easybus?? If you do not want to risk your holidays or your money I extremely advice you to chose another bus company.
My girlfriend lost the plane because of the terrible inefficiency of easybus. And you cannot complain back it is a normal delay because in two hours two buses passed, one pretending to be the 1.05 pm and the second one told us it was the 2 pm bus, so what about all the others? 5 buses passed by the other direction, leaving passengers coming from Gatwick, so don't tell it was a delay because you could switch the buses as they were leaving empty! Filghts and prenotation are not a game to play and is not possible to provide this kind of service, if you don't have enough place just don't sell tickets you can't guarantee to get on your buses!
We had a booking for 11.10h. When we arrived at the Terminal at 10.35h, we asked the Lady in the Office, at what time the next bus is supposed to come. She looked at our booking and said, that the timetable had changed and the bus would come at 11.00h. So we went inside the building to have a coffee and got back to the terminal at 10.50h. We waited about 25minutes, standing in the rain, with no bus comming. So I went iback to your office, where the lady seemed to be confused and told, that the Bus should have come at 10.55h, which he surely did not. So she promised, to get us in the 11.25h, which, with some problems, she managed to do.
NO, bus. I paid 45 pounds extra in order to get back home on the 14/02/2014, because there was no buses. I used National express. The same happened on the 24/02/2014 - no basses. I will not longer use your services. You are unreliable service provider.
I have used EasyBus a few times before and all has gone well. However this previous journey has unfortunately negatively outweighed the previous positives. Firstly the times which I had booked and paid for were changed without me being notified. This lead to me aiming to be at the bus stop for a certain time, only then to look at the ticket and realise the departure time was different to the ones quoted on my receipt email. As this was a hour an a half later, plus the bus being an hour late, we arrived at the airport at 00:30am, rather than the 9pm I had intended, leaving us with very little time to sleep. On the return, a similar process was played out. With the "new" time displayed on the ticket being much later than the original booked. After being refused by the first bus driver because our "new" time was outside the 1 hour time window, the next one at least employed some common sense and very kindly let us on.
How hard was it to let the customer know that the time was changed, why it was changed and if they would like to even have it changed? Very poor service.