Booked the ticket which said 5pm, bus was 20minutes late and the driver said that I should wait other bus because there were no space. The next bus came at 5.50pm..
Two girls didn't have booked tickets so the driver asked them to give him 15£ each, they got places from "my bus" immediately and I guess that money went to the driver's own pocket. There were lots of other people waiting too eventhough they had tickets to earlier buses.
The driver himself was SO unfriendly, not nice to have that kind of "customer service" when you arrive in London for the first time. I wish I didn't book that return ticket, I`m already afraid how my trip back to airport is going to be.... This is the thing you shouldn`t have to worry about on your vacation!!
So please, choose some other company if you can.
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