We booked our Easybus for 28 aug 1500h, Gloucester place to STN. No bus arrived until 15.20, but that turned out to be the 15.25 bus. Driver filled his bus with 15.25 booked passengers first, leaving most of the 15.00 pax stranded. Same situation occurred 30 minutes later with the 15.55 bus arriving. Pax for 1500h not allowed on bus. Still stranded. Situation quickly became very grim, lots of shouting, lots of stress. Eventually bought two tickets for 10 £ each on the [External reference] coach. My advice: Avoid Easybus at any time, even if the ride were for free.