Used this service 12th September 2013. Booked and paid for three seats in advanced from Earls court to Gatwick but the bus never showed up. I waited in the cold with my 3 year old daughter and partner for over an hour however one bus showed up and we and many other passengers that had been waiting were refused entry. The driver accepted passengers who's ticket were later than ours and many other peoples. He was outrageously rude which caused tremendous tensions between everyone who'd been waiting. A few people started to argue as to who would get on the bus in fear of missing there flight and losing out on all their money. We didn't get any answers from the driver and was left abandoned with our luggage with only a limit time to get to the airport. We decided not to take the risk of waiting any longer and made our own way to Victoria station and boarded the [External reference]. This service was fast and reliable, definitely worth paying the extra cost. THE SAME THING HAPPENED ON THE WAY BACK!!!!! DISGRACE, DO NOT USE THIS COMPANY, THEY ARE STEALING PEOPLE'S MONEY.