Guaranteed - my foot!
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I must express my disgust at travelling with you on Sunday 29th September booked for 16.40 from Gloucester St to Luton. I know you won't respond to this but I'm not expending the effort on sending a pointless letter. The driver of this bus did not let me on the 16.40 and said: "Yeah but it's not really guaranteed and told me to get on the next bus which he said was 10 or 15 minutes later. When I demanded he phone your company he fobbed me off with the number on the ticket. This number does not work with a Dutch mobile phone. So when the next scheduled bus arrived at 17.05 the driver of this bus refused to let me on because the 17.05 passengers were his passengers. I managed to get him to phone your company and heard him complaining that this had been happening too much. So either you are overbooking your busses, or your drivers are taking people they shouldn't. I finally got on the 17.25 bus and ran for my plane which was boarding when we arrived. All I can say is thank goodness I had no baggage to check. I rate you a fat zero!!!