found useful by 1 person
I had booked transfer from Stansted to Baker Street at 8.20 pm October 11. When I arrived at the bus stop at 8 pm with my two children there were already a lot of people waiting, some with bookings earlier than ours. No bus came until about 8:40 and it was only a small one with seats for only 12 people (all buses from Easybus are small). We did not make it to get on this bus and neither did most of the other people waiting. The next bus came at 9 pm and the driver said he would only take passengers booked for 9 pm even if some of the other passengers at that time had been waiting for more than 1,5 hours. The passengers got more and more furious and frustrated and when the next bus came about 9:20 everybody was pushing and trying to get on the bus. We managed to get on this bus, but there were still many people waiting who had been waiting way beyond the time they had booked for. In the hotel I looked at the comments on trustpilot which I had not seen before I booked and found that Easybus has a very bad rating here. Unfortunately I had already booked with Easybus for my hometrip from London to Gatwick airport and knew I had to prepare a plan B if the bus from Easybus would not come on time. Luckily the bus came on time, there were not many people waiting and everything went well, but even so, after having read the negative comments and with my experience from the first booking with easybus I will never take the risk to book a transfer with them again. The next time I will take the train or use another bus company and I will advise everybody else to do the same rather than to use Easybus.