We booked the bus for 9h50. we were at the stop at 9h30. We saw the 9h30 bus but waited for our bus. It never comes. the next bus that showed up was at 10h10. but we were 12 people who had tickets for the 9h50 bus, and the driver did not want to take us (priority to people with ticket for but 10h10.). He did not want to help us, to call the company or give us a number to call. It was the same every 20 minutes when a new bus came. No help, 12 people almost miss their flight, some of them had to found other solutions, others had to wait. We found a place in the bus at 10h50.... one hour later!