since we booked the tickets we has just problems with the company,time of departure was changed many times (also without announcement), we got no answer why and I really dont think that such a behaviour is acceptable. the driver didnt check anything,just the airport we are travelling to,so it may happend that also when you have a ticket you dont get there on time,because the driver takes the first once which stand in the line.Also the manipulation with the baggage ist awful with no considerateness what can be there inside. and the icing on the top was when we after 7 hours waiting for the bus from Doncaster (where we had to land because of the weather), we came to Luton and there we had to buy a new tickets for 10pounds...altought everybody knows that all flights to Luton were redirect to Doncaster. I dont say it is fault of easybus but it is the biggest sign of inhumanity and unprofessionality and it shows just how much they want to profit from passenger and the really dont care about them.
Fast and easy way between Gatwick and Earl's Court.We missed our bus from Gatwick because of long queue in passport control but could take another bus without any extra cost. For us excellent choice because we had straight underground connection from West Brompton station to our hotel.
I don't think I will ever use easy bus again. I was booked on an 8.45am bus from Luton (booked in advance online). Got to the bus stand half an hour early and could not get onto a bus until 9.45am. The bus driver took people in order of the queue and irrespective of what time we had booked. The buses are TINY and few people can fit on at a time. Had to wait all that time in the freezing, rainy, windy weather! Never again!
Total rubbish service. Waited in wind and rain for over an hour while buses picked up random bookings, no order or organisation! Drivers seemed to take cash sales leaving no room for pre paid and booked passengers on buses. Will never use this company again and will certainly never recommend it. Couldn't find anywhere on web site where i could send complaint to either. Would really appreciate feedback from this comment!
We pre booked our tickets online to make our trip to London as smooth as possible. Our ticket was for the 10:05am bus from Gatwick. We arrived at the stop at 10am and met another couple, with the same ticket time as us, at the bus stop. They said they here there for about 20 mins. The bus didn't adrive until 10:20am and only had room for 1 person. We explained that our bus never arrived. He shrugged his shouldered and said he didn't understand. After a bit Of pushing he Let the couple before us get on. (one in the front) when the next bus arrived hehd room for approx 6 in the back. I handed him my ticket and tried to explain what was going on. He shrugged me off again with the attitude of bad English. He then proceeded to sell tickets to non ticket holders saying it was company policy to let people that had cash into the bus first. What company ignores the fact that people have prepaid for their tickets. We were barely let onto the bus an. I had to sit in the front seat while my wife sat in back. When I tried to ask the driver a question about my destination he said not to talk to home as their is a camera on board. This was a Horrible start to our wkd. Because of yhe unreliability of you service I was aafraid the same woule happen on the way back so I arrived early to the bus stop so I wouldnt miss my flight. With a bit of a grumble the drivery let us on the earlier bus. It was a horrible experience and your staff are rude and unprofessional. Their attitude stinks and I wwould ashamed to have them represent my ccompany
I have used Easy bus because it is cheap but not very reliable, lucky for me I have been able to get my assigned bus/seat for my journey to and from the Airport but I have witnessed other customers who haven't been so lucky, over hearing the conversation between the driver and the customer it seems as though there aren't enough Easy buses on the road to the ratio of customers being sold tickets. Firstly you allow people to buy tickets on the day which yes is a good idea as it helps bring in money but seen as there aren't enough Easy Buses on the road having passengers pay on the day doesn't help the customer who has paid for their place on the bus but was unable to get on the bus before due to the fact that the bus didn't turn up or they had trouble when collecting their luggage and therefore left stranded at the air port which means they have to find another mode of transport in order to get to their final destination i.e double the cost of their trip! I don't blame the drivers because they are under strict instruction from the company, but what the Easy Jet/Bus doesn't realise the bus drivers are the ones who the full whack of the customer wrath.
Now Easy Jet/Bus make millions and yet they can't afford to get a reasonable size bus (one that holds more than 8people) or put more buses on the roads. The term 'credit crunch' or 'crisis' is no where near or in the vocabulary for Easy Jet and as I have said before they make MILLIONS! but for customers 'the crisis' or 'Credit crunch' is part of their everyday vocabulary and many have managed to scrap together their hard earned earnings to take a well deserved holiday only to face upon returning or even outbound to be told "You can't get on this bus because your ticket is for this time and I am only taking passengers for that time". Come one Easy Jet you are doing so well!
It is abominable to travel with Easybus. From now on I will choose another company for sure. The customer chooses an hour from the timetable and he ends up standing and waiting in the rain to be boarded for 1hour. It happened to me twice in the same week, therefore it is usual practice. For instance, last Friday I had tickets for 9:05 and I only got on the bus at 10:15. In the mean time, those who were scheduled for 9:35 and 9:45 left before the 9:05 individuals because that was the desire of the representative from Easybus from the Luton airport: aboard the present hour and let the others stand in the rain, although they were waiting for a bus to come for half an hour. On the timetable they schedule buses every 10 minutes and in reality the buses come every half hour or every hour.
I booked a return ticket in advance with Easybus so as to make my trip to London more enjoyable and less stressful.
When I arrived at the Easybus stop at Gatwick airport there was a queue of about 30 people. These people had tickets for buses that were meant to have left an hour beforehand, but the buses never turned up.
No one knew what was causing the delay, there were no reps at the airport to inform us. There was no contact number on our ticket or on the website.
I found the service to be very unprofessional and made my first few hours of my trip to London very stressful. I ended up paying for another ticket to get the Gatwick express into the city.
I asked for a refund but have not heard anything back from the company.
The buses were smaller than expected. They were more like minivans, but all in all it was great, I got the bus I made a reservation for and it took me in and out of London in time. No complaints whatsoever .
I bought easybus tickets for my arrival in London and for the departure. I could not take any of these two busses. On my arrival, the plane (easyjet) arrived with 25 minutes delay and on my arrival at the airport in Gatwick we waited 45 minutes to pass passeport controls. Given that, we could not take the bus to the Center of london. On the departure, we arrived at 15h57 to the bus station and we saw the bus leaving in front of us. So we missed the bus and we have to take the Gatwick express to arrive in time to the airport.
I had a reservation however I managed to get on the early bus with a permition of easy going bus drivers ( I got there a bit early) . Specially on my way back to London the driver kindly allowed me to get on the bus an hour before the one I reserved!( my plane arrived early) I'm really greatful as it was raining outside and I didn't have 2 wait 4 d next bus!
It's easy as it says it's fast and friendly! I would recommend it to anyone!!! :)) and I'm sure I will be travelling with easy bus in the future!
Last Friday evening we were badly let down by Easybus. Waited at bus stop no 9 at Luton and no one told us anything while we waited in the cold, rain and horrendous wind for over an hour.....then 3 Easybus's arrived at the same time...no explanation was given by the driver for what had caused delays, no apology and then Easy bus no longer stops in Finchley Road at the 02 centre.... All in all Easybus was not good so very disappointed and unhappy, waste of money. Not sure I will use them again.
It was a 4.40am bus to Luton and it was overbooked by about 7-8 people. They didn't get on. They were pleading and the driver just yelled and yelled at them saying it wasn't his fault. He then continued to rant to the poor guy sitting in the front seat all the way to the airport. It wa a horribly awkward experience! If I hadn't pushed my way on I wouldn't have made my flight! I won't be using easybus again.
London - Stansted Route - heavy rain, no bus in sight for 45 minutes. When it arrives, it's not a bus - it is minibus/van and there is a lot of people waiting for some services that failed to arrive. Everyone wants to get on it, most will not be able... Return way - plane is late almost 3 hours. Driver refuses to accept pre-paid ticked as it is only valid 1 hour. I have to pay again. There are only 2 people on the bus... Shame. There is [External Reference] at the next stand. Comes and goes every 15 miniutes, full size bus... Honour to the drivers - they are very good and efficient.