Easybus er ikke til at stole på - vi deler de mange dårlige oplevelser som allerede er beskrevet - vi læste dem desværre først bagefter. På ankomst dagen kom vores bus ikke på det angivne tidspunkt. Over 1,5 time senere kom der en bus, men her kunne vi ikke komme med, for vi havde reserveret plads i den bus som aldrig kom. Til sidst lykkes det at komme med en bus ind til London. Da vi skulle hjem blev vi ikke afhentet på opsamlingsstedet - den oplevelse delte vi med ca. 25 andre. Vi blev nød til at købe billetter til Gatwick Expressen for at nå vores fly. Personalet er ubehøvlet og det telefonnummer som de angiver eksisterer ikke. Så...hvis du ikke vil snydes, så brug en anden leverandør.
Booked the ticket which said 5pm, bus was 20minutes late and the driver said that I should wait other bus because there were no space. The next bus came at 5.50pm..
Two girls didn't have booked tickets so the driver asked them to give him 15£ each, they got places from "my bus" immediately and I guess that money went to the driver's own pocket. There were lots of other people waiting too eventhough they had tickets to earlier buses.
The driver himself was SO unfriendly, not nice to have that kind of "customer service" when you arrive in London for the first time. I wish I didn't book that return ticket, I`m already afraid how my trip back to airport is going to be.... This is the thing you shouldn`t have to worry about on your vacation!!
So please, choose some other company if you can.
I bought my wife and daughter a return transfer ticket on the website from Gatwick to Earls Court for 3rd April 2013 . It was not cheap despite the advertisements but since they were staying near Earls Court and don't like using the tube I thought it would be perfect.
How wrong can you be. Only saw these reviews after I booked the ticket and they have a no refund policy.
True to form when the bus came to pick them up at Gatwick south terminal the driver would not let anyone with prepaid tickets on only people paying cash. They ended up having to take the Gatwick Express after hanging around for an hour .
It looks like this company are total scam merchants ,no certainty you will be picked up ,can't get your money back and no phone number to call.
Under no circumstances use this service , it's the worst service I have ever come across. You will end up feeling frustrated, angry and like you have just been robbed .Unbelievable!!!!
I missed my flight. booked bus at 15:00. Gate was closing 17:15. Bus I had reservation did not come. 15:10 - bud drived did not allow us to get onto. 15:30 - after quarrel bus driver get 4 people who had booked bus at 15:00. There was terrible trafic. I lost GBP220 (changing reservation my flight) du to missed flight and had a night spent on airport.
I have sent a claim to Easybus but did not get response so far.
If you had similar experience - please advise how to claim it.
I had three experiences with Easy Bus - all of them ended very bad and caused a lot of stress and anger. The buses i was supposed to take were all 40 to 50 minutes late. The service number that is written on their page does not exist!
Another interesting thing: the bus drivers said it was bad traffic and that was the reason for the delays. Odly the other buses driving the same route were on time. So it seems that just easy buses get stuck in traffic. My feeling is that Easy Bus deliberatly cancels buses to save money. Meaning that only every third bus actually appears. Their advantage: They do not have to drive the route for only four or five people - no, they wait until every single bis is really full. This probably explains the low prices....
The bus drivers are very very unfriendly too -they even yelled at some passengers.
Easy Bus - never again!
I have booked 2 tickets 3 weeks prior to my flight. I was on the stop 10 minutes earlier and waited 20 minutes to find out that the bus I had to take has already been there and left. So the next bus which was a van with no more than 20 seats and on the stop were waiting more that 20 people. The driver didn’t speak English! He was trying to board people from 4 o’clock and as we were for the previous bus, which didn’t, turned up at all he didn’t allow us to travel. On the other side he was taking people who were for 6 o’clock and were there earlier. What a *****! Anyway we were about to be late for the flight so we had to take a cab which cost us £65. You can imagine how annoying that was. And that is not all.
I have contacted Easy Bus on the same day by email, by post …no reply …then I have send them 3 more emails …..nothing at all. They didn’t care at all at least to refund £25 from the tickets that we haven’t really used because of their bad service.
At the end my trip to the airport cost more than the flight itself!
Do not use EasyBus services if you don’t won’t to have troubles!
My ignored complaint to Easybus...
"I travelled from Seville to London Gatwick today on the 25/01/12 with Easyjet. My bus connection to Earls Court was at 15.30. I arrived at approx. 15.05 and waited with other passengers (probably about 16- 20 people). The bus driver pulled up and let a couple of people on the bus, then checked everyone else's tickets. When I told him that I had a seat for this bus (15.30), he said that he was "letting people on, who had waited the longest". Bearing in mind that the Terms and Conditions on your ticket state that "A seat is reserved only for the time you have booked", I was not happy. The fact that other passengers have missed their original bus should have no bearing on this matter. He said that we should wait for the next bus (and he had no idea when it would arrive or how many seats there would be on the bus). This was not an option as one of the other passengers, a Spaniard, told me that he had already waited 2 hours in the 2 degrees freezing temperature. As the buses start their journey's at the North Terminal, I decided to check to see whether it may be easier to board there. Once again, there were 16-20 people waiting. As I had not been allowed on my original bus, I would now be at the back of the queue, behind passengers, who had "waited longer". At this point, I admitted defeat and decided to rely on Southern Rail and London Underground to get me home costing me £15.20 but more importantly, wasting my time. As I live near to West Brompton, I really liked the idea of this service (I have a house in Spain and regularly use the Faro/Seville routes). I can walk to the bus stop and avoid Victoria Station. Your drver looked under pressure, lacked customer service skills and should probably be a candidate for any upcomng anger management courses. Unlike your Airline Crew, your drivers have no name badges and this individual was unwilling to give me his name. To sum up, in my opinion, this kind of service could really damage your brand (I have had a look at some online reviews and they are not positive).Awaiting your response, ................
i received an automated reply stating that they would contact me within 10 working days.
23rd of February and I have had NO response. A complaint has been sent to ...
Ps. Fortunately, I was returning home. On the web there are some horror stories where travellers have attempted to travel to the airport, not been allowed to board their bus at Earls Court to Gatwick and have either had to rush to Victoria Train Station or get a taxi to make their flight.
Poor service, never on time, the drivers are rude!
And best of all, despite booking months in advance and paid ticket, you will be simply left at the airport, as there is no bus arrives. Every other bus arrived refused, despite the driving ticket and we had about National Express after 2 hours in the cold waiting to buy a new ticket to the airport to get away. On the way back the bus came but also 30 minutes late, so we had to rush through the check-in.
Easybus I would NOT recommend.
After the trip Easybus was contacted via the online form, but I have still no answer. That's almost 3 weeks ago.
Problem was on 28/12/12 and 11/01/13
Hi, I have been waiting for the imaginary easy bus shuttle for more than a hour on a very cold winter night. When I realized that we were about 50 persons waiting and that the shuttle was never going to arrive (one of the easy bus driver who was dropping off people talked about a strike), I decided to take the express train. Of course, it is much more expensive (about twice the price) but at least they guarantee a reliable service, which is definitely not the case of easy bus. So, to sum up I have paid the ride for the easy bus shuttle + train ride + I have lost one hour in the cold + I arrived very late at home...so easy bus never again. It seems to me that the company is in bankrupt, as they even do not have a easy bus office in Gatwick. And of course, no need to write to their customer support to complain, they will never write back to you...
My wife and I used EasyBus on Jan 8th and Jan 13th. (Round trip from Gatwick, London). Our trip from Gatwick wasn't bad. It was a van completely packed with people and luggage. First of all, our EasyJet flight was delayed and we barely made our pickup time at the airport. However, we got picked up/dropped off no problem.
Now, here is the kicker...when we were getting picked up at West Brompton, there were about 30 people waiting for their 10AM bus, 10:10 bus, and 10:25 bus. We were waiting before all of the times because we wanted to be early. The driver showed up at 10:22 (I checked my watch) and said he was only taking passengers with the 10:25 ticket. This turned into one of the most verbally abusive altercations I have ever been a witness of. The driver, who barely spoke English, said over and over, "10:25 only." It was 0 degrees outside, people were freezing, and this bus driver would only take people with the ticket that I had. Now, I made the bus no problem, but the people that had been waiting were denied service. I can understand if they were to show up late, but to have them straight up deny service was unreal. I would highly recommend taking the Gatwick Express or other bus service out of London Gatwick airport. Easybus/Jet is not worth it.
We booked the Easybus from Gatwich Airport to West Brompton on 28/12/12, supposed to arrive at 18.10. We embarked on an Easybus 1 ½ hour later. It was not our bus – our bus never arrived. We were there waiting for such a long time along with many more passengers waiting for their own Easybus. At least two more bus services, prior ours, never showed up. A few Eaybuses, arrived in the meantime, did not pick us or any other waiting passengers like us (except for few that had been waiting for even more). Instead, the drivers arriving were picking up the passengers who had booked their, after ours, service. On the one hand, these passengers have the right to embark on their Easybus, yet, what kind of policy is that to let outside passengers waiting for so long because of Easybus’ responsibility? It has to be mentioned here that Easybus Company has replaced its older buses to new – significantly smaller – ones, aiming, apparently, to improve its service’s quality by limiting seat availability and luggage space. Additionally, drivers did not seem to be friendly or customer oriented and they did not seem able to provide any information regarding the ongoing mess and they do not seem to fully comprehend the English language: We were explaining to one driver that our bus never showed up and that we had been waiting for over an hour and he kept on telling us that it was not his fault that our flight was delayed!! We paid GDP 8.00 for receiving a service in complete disagreement to its online specifications. Again, on 02/01/13 we had booked an Easybus from Earls Court/ West Brompton to Gatwick South Terminal, supposed to arrive at 13.25. In the meantime, two more bus services were supposed, according to schedules presented online, to arrive. For as long as we were waiting there – approximately ½ hour – no Easybus showed up. The number of passengers was growing continuously, apart from the passengers that had been already waiting at the stop for an earlier service. When it became apparent that even if a bus arrived, it would not be able to pick all these people – a 16-seat bus for more than 32 people waiting?, not to mention that we did not know whether the Easybus that would arrive would be our 13.25 service or another one, we left in order to manage to catch our flight. We picked from Victoria a train to Gatwick airport paying GDP 30.00, beyond the fare we had paid to Easybus for a service we never received. We underwent psychological, physical and economic trouble due to Easybus’ completely unacceptable and unreliable service. Please, avoid Easybus at all costs as their service is completely differently, and cheatingly, described online. The online fares are indeed luring, yet, they correspond to a horrifying service. Easybus seems to struggle for cost cutting. It found the best way indeed to cut costs and simultaneously, to increase revenues – by charging people for non – existent or poorly provided services. Easybus manages, by omitting services, to save on fuel, driver payments and vehicle damage. Do not attempt to contact them. No office exists at Gatwick airport anymore and phone calls result in listening to recorded messages.
I go regularly to London to visit my brother who lives there. For the first time in December, 2012, I used easybus, and it will be the last time, the price was much more expensive than 2£ as they announce it, the unrefined staff treats the customers as with the cattle, and I almost missed my plane while I had planned 2 hours of beating by counting the route!!! To avoid absolutely! The shuttles of the airport are not more expensive and the service is impeccable.
I've used easybus quite often and at the start found no problems at all. But in the past few months I've had problems on every trip that either I took or my friends took visiting me (Luton to Finchley Rd) Buses are now always late and sometimes not picking up at the stop, despite having reserved passengers to pick up. Seem completely inconsistent: some drivers will let you on an earlier or later bus (within the hour as specified), others will say no, only your reserved bus and then others will take anybody and leave the reserved passengers stranded. The main problem though is their staff - the drivers are so rude and staff at the airport just seem to enjoy winding people up.
A few examples.
- at airport missed scheduled bus by 5 mins, asked to get on the next bus as per Easybus guidelines. Ground staff laughed at us and said we can't just get on the next bus, we had to go into the office to check if there were seats and change the ticket. This hadn't been my experience previously. Anyway office staff duly changed ticket. When the bus arrived the same ground staff told the bus driver there were no reserved seats for that time. Basically he knew the whole time we could get on the bus but was just on some power trip!
- another time stupidly booked my return ticket for the next day, ground staff and driver refused to let me use it and charged 16 to get home. Told me I could take it up with the office in the airport but that it wouldn't do me any good. Later found out that if I had gone to the office I would have paid much less for a new ticket.
- friend came to visit last weekend , hadn't printed her ticket off. Ground staff told her to go into the terminal and print it. Neglected to tell her she could ask the ticket desk to print it for her so she spent several pounds on airport printer to do so. Driver didn't announce the stops on the way into London so she nearly missed her stop. On the return we were 15 mins early for her bus: at the time her bus was due a bus pulled up and said he was the earlier bus running late and would only take reserved passengers for earlier bus. Waited another half hour and the next bus drove straight passed us and wouldn't stop. Waited another half hour before giving up and paying for an expensive taxi to the airport. Not surprisingly she hasn't had an answer to her emailed complaint!
Now recommending that everyone takes National Express or the trains to the airport. Your trip might work out OK, but if travelling at peak times it'll likely be a costly nightmare. And you have nowhere to get any help, no phone line, drivers will ignore you and email responses take weeks.
Tried to get on an easybus with a cup of coffee and the bus driver would not let me get on. Drank it as quickly as I could and tried to get on again. That was when the bus driver berated me about thinking that I thought I was better than others I asked him waht his problem was and he told me to f..k off. Maybe he could not stand my American accent, only in England do idiots like that keep their jobs. In the US, they would be fired on the job. Trains services in the UK are garbage as well, what a bunch of miserbale people in the UK. Easybus AVOID AVOID AVOID.
Let me just say that I am not usually one to post reviews on the internet, but my experience with Easybus was so horrible that I couldnt help but go out of my way to warn others.
I was scheduled for the 12:10 am service from Gatwick South airport to Earls Court. I was early for my booking and was hoping to take the 1130 or 1145 pm buses. Both bus drivers were very rude and dismissive - one didn't look me in the eye, took other passengers who were early, and just mumbled incoherent words before shutting the door in my face and driving off. The other bus driver was snide and didnt let me on his bus even though there was an open seat next to him in the front (and there were no other customers waiting to get on).
There was another bus scheduled for 11:55, but that bus never came. When 12:10 came around, there was also NO BUS. Same thing for the scheduled 12:30 and 12:55 am buses. The buses just. never. came. and all us customers were left stranded in Gatwick, at 1 am on a Sunday night'/Monday morning. In the end, we gave up and we had to take a very expensive cab to London
Also, plain, clear and simple, the employees at Easybus are extremely rude, impatient, and unkind. They should NOT be working in a customer/client-facing job, period.
The fact that they only have an online query system and not a proper customer service help line (where you can actually speak to a representative) is a telling sign of what kind of company Easybus is.
Seriously, save yourself the disappointment and frustration. This is a horrible company with horrible employees, I can't wait for a competitor to come and (rightfully) take all their customers
After reading a load of bad reviews from several websites I was really nervous to book the bus, it was the price that made me go away at the end. In June 2012 I landed in Luton airport on schedule but still had about 40min to wait until my booked bus. To my surprise the driver just said, its fine, come in, there is a seat left :-) so ended up going on a bus early to London,Earls Court. Driver (a girl of course!) was polite, explained trip and off we went. On the way back, London Earls Court to Luton airport again driver was already there, left on time, no problems whatsoever. £8 return Luton - London city centre. Fair enough, the last driver was in a bad mood, but he did the job... he doesn't need to smile....will use again!
If I could, I would give them negative stars. Never did I regret a decision as much as after I did after trying out easybus for the first time.
My family and I (six of us) took the easyJet flight, the as usual pleasant flight, from Munich to London Gatwick (South Terminal) on 23 May 2012 . The flight was scheduled to touch down in London at 18:10. Expecting the usual delay, I made a later reservation for 18:45 to be sure that we were assured a seat on the bus (as per the website).
We arrived promptly at approximately 18:40 at the bus stop at the South Terminal. A bus was there but we were not allowed to board and was told that there were people we are waiting for a much longer time. Although this was not in line with what was stated and written (probably legally binding) on easyBus reservation webpage, we decided to give in since we were reasonable human beings.
At 19;05, the next bus arrived. We were told that this was the delayed bus for 18:45 but since there is a traffic jam that day, they were only willing to pick up the passengers with tickets from 18:05 to 18:25. By now, there was a airport Marshal with us. He wanted to help us board this bus but the bus driver refused. Finally, there was only one empty seat and they took a passenger with a 19:05 ticket. The airport Marshal assured us that we would be the first to board the next bus. As such, we calmly waited. More passengers joined us at the bus station. The airport Marshal left shortly.
At 19:25, the next easyBus arrived. We were really happy and were prepared to board. The bus driver shouted at us and said no. He only wanted passenger with tickets for 19:25. We tried to explain the situation to him that we were not late and the earlier buses were delayed and thus we were told to board this next bus. Before we could finish our sentence, he was shouting at us saying that that was a bus for 19:25. He shouted loudly that if you wanted to take it, go to the easyBus ticketing office and changed our tickets. I attempted to explain once more but he decided to be insulting and sarcastic. He said really loudly in a sarcastic tone that If you could understand English, we should just go to the ticketing office. Of course, the statement was completely unnecessary and but I decided to keep my cool and asked him where the ticketing office was. He told us to go one floor up without even making any eye contact. We attempted to find the airport Marshal but unfortunately, he was nowhere to be found. We then asked a young lady who was stationed near the bus station. She told us that there was no easyBus ticketing office but we could try the easyJet one. However, since it is after 19:00, she was quite sure that all counters were closed.
We began to panic but there was nothing we could do but to run upstairs back into the Terminal to the easyJet counters. Of course, they were closed. We ran back to the bus station. In the meantime, my elderly parents were waiting for us at the bus station. Finally, our luck turned and a super nice bus driver was waiting for us with my parents. It was approximately 19:35 then. We told him what happened and he apologised profusely on behalf of his colleague. He was surprised by the ticketing office incident. Apparently, there was no such rule of changing tickets. That meant that the 19:25 bus driver was simply bullying us.
Of course, this incident completely spoilt our London vacation. My parents first impression of London was completely destroyed. I have written to easyBus and received a reply stating that complaints are rare and taken seriously. They implied they will send the driver for retraining after a full investigation. It is almost a week now and I am hoping to be updated about the result of their full investigation. Hopefully since complaints are rare, investigation can be carried out efficiently. In any case, the emotion distress that last throughout the 3 weeks European vacation is not something that simple apology will amend. WE WANT JUSTICE.
There are buses going every hour to luton, yet our scheduled bus arrived a full twenty minutes after schedule. Disgraceful, particularly as london victoria was the first call, and there is absolutely no excuse as to the delay. Missed our flight, thanks a lot, easybus.
BEWARE when booking - they have a blanket policy on no skis on their buses. Would have been helpful if they'd said so before I paid for my ticket instead of in the email afterwards!
Guess it helps squeeze a few more quid out of unsuspecting customers.
Unfortunately turned up late, due to TFL delays. Initially was not allowed to board the coach after the one I was booked on, then the driver said if I purchased a ticket for full price I could board.
This is all despite the fact the tickets states you may board a service 60 minutes either side of you booked service.
I booked by internet 3 seats on Easybus on December, 27 at 22:10 pm from stansted airport to London
Due to a very late arrival of Easyjet flight from Lyon, we arrived on December, 28 at 00:02 am at Stansted.
Easybus refused our reservation and asked us to pay full tickets because we did not arrived on the right day !
They said they are not the same company as Easyjet and have nothing to do with them !
We refused to pay and took the train to London.
I will avoid Easybus in the future.
Ripping off company
Do not book easybus online. The company restricts your travel time and do not refund you if you do not use them in this restricted window. It is a rip off.
Here is my case: I booked return trip fro myself and a friend flying by Easyjet from Tallinn. I was on the bus already but learned that the flight had been cancelled. The driver assured me that the booking will be valid next day but this was a lie. So, I lost about 30 UK pounds because of their fault (flight cancellation) and aggressive anty-customer policy of the Easybus.
The sheer stupidity of their policies is obvious when you see that majority of their buses half-empty and their price is not much lower than at competitors.
DO NOT USE EASYBUS IN LONDON AND NEVER GIVE THEM YOUR MONEY UPFRONT.
I had the worst traveling experience in my life when I used easybus in Dec 2009 trying to get to Stansted Airport from London. After waiting for the pre-booked bus for more than two hours I was urged to take a taxi because the driver from easy bus didn't bother to check who had pre-booked tickets and let all the passengers go inside the bus without even checking their tickets. As a result I couldn't get inside with my wife and 2 y.o. son. The reason why the bus came with 2!!! delay is because according to the driver there was a road accident somewhere. Obviously there was absolutely no communication or update for the waiting on the bus stop passengers. Actually most of them took a taxi as well.
Avoid them if you can. I'll never use this service again!!!
I have used easybus a few times and it's been OK. However I would advise against using it at busy periods - eg Christmas as it's absolutely and completely unreliable. I booked onto a 1.30pm bus and got to the bus stop at 1.15pm. At 2pm a bus arrived but that was the '2pm bus' and no-one with a 1.30pm ticket was allowed on as it was already completely full. Basically our bus didn't show up and the driver of the next bus offered no assistance whatsoever in finding out what happened. At this period of travel all the buses were completely full and we were offered no help from easybus at all. Easybus are not to be trusted at times when time is of the essence. Ok for getting back from the airport maybe, but I will never ever again rely on them to get to the airport on time.
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