We had a booking for 11.10h. When we arrived at the Terminal at 10.35h, we asked the Lady in the Office, at what time the next bus is supposed to come. She looked at our booking and said, that the timetable had changed and the bus would come at 11.00h. So we went inside the building to have a coffee and got back to the terminal at 10.50h. We waited about 25minutes, standing in the rain, with no bus comming. So I went iback to your office, where the lady seemed to be confused and told, that the Bus should have come at 10.55h, which he surely did not. So she promised, to get us in the 11.25h, which, with some problems, she managed to do.
NO, bus. I paid 45 pounds extra in order to get back home on the 14/02/2014, because there was no buses. I used National express. The same happened on the 24/02/2014 - no basses. I will not longer use your services. You are unreliable service provider.
I have used EasyBus a few times before and all has gone well. However this previous journey has unfortunately negatively outweighed the previous positives. Firstly the times which I had booked and paid for were changed without me being notified. This lead to me aiming to be at the bus stop for a certain time, only then to look at the ticket and realise the departure time was different to the ones quoted on my receipt email. As this was a hour an a half later, plus the bus being an hour late, we arrived at the airport at 00:30am, rather than the 9pm I had intended, leaving us with very little time to sleep. On the return, a similar process was played out. With the "new" time displayed on the ticket being much later than the original booked. After being refused by the first bus driver because our "new" time was outside the 1 hour time window, the next one at least employed some common sense and very kindly let us on.
How hard was it to let the customer know that the time was changed, why it was changed and if they would like to even have it changed? Very poor service.
since we booked the tickets we has just problems with the company,time of departure was changed many times (also without announcement), we got no answer why and I really dont think that such a behaviour is acceptable. the driver didnt check anything,just the airport we are travelling to,so it may happend that also when you have a ticket you dont get there on time,because the driver takes the first once which stand in the line.Also the manipulation with the baggage ist awful with no considerateness what can be there inside. and the icing on the top was when we after 7 hours waiting for the bus from Doncaster (where we had to land because of the weather), we came to Luton and there we had to buy a new tickets for 10pounds...altought everybody knows that all flights to Luton were redirect to Doncaster. I dont say it is fault of easybus but it is the biggest sign of inhumanity and unprofessionality and it shows just how much they want to profit from passenger and the really dont care about them.
Fast and easy way between Gatwick and Earl's Court.We missed our bus from Gatwick because of long queue in passport control but could take another bus without any extra cost. For us excellent choice because we had straight underground connection from West Brompton station to our hotel.
I don't think I will ever use easy bus again. I was booked on an 8.45am bus from Luton (booked in advance online). Got to the bus stand half an hour early and could not get onto a bus until 9.45am. The bus driver took people in order of the queue and irrespective of what time we had booked. The buses are TINY and few people can fit on at a time. Had to wait all that time in the freezing, rainy, windy weather! Never again!
Total rubbish service. Waited in wind and rain for over an hour while buses picked up random bookings, no order or organisation! Drivers seemed to take cash sales leaving no room for pre paid and booked passengers on buses. Will never use this company again and will certainly never recommend it. Couldn't find anywhere on web site where i could send complaint to either. Would really appreciate feedback from this comment!