Baggage is NOT a business
Baggage charges are inflated and when at checking if required, are over inflated. Supervisory staff have NO customer relations or tact. They are very terse and rude (LGW especially) even when we are poplite. (No wonder they are the subect of ridicule on TV). On board services are excellent and on-time service is god considering that most boardingis done away from th terminal where seniors had difficulty climbing the stairs carryng heavy bags with no assistance.