Easyjet reviews

Easyjet reviews

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Perfecto: easy flights, always on time!

Never had any problems with easyjet. Flown all across Europe with them! No nonsense, fast flights, great staff, great prices, great flights, easy to book and secure payments.
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Cheapest airline yet

And you certainly understand why it is the cheapest option on the market, with the most popular destinations.
Lousy seats, fine crew and the noise in their planes is the loudest I have experienced.
Will maybe use Easyjet again, but will avoid them if possible.
But as far as trust goes, they are trustworthy.
Their website is the best thing about the company. Very functional and quick.
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Very cheap, but also very awful.

Flew from Paris to Copenhagen with this airline. It was cheap, but the service was nonexisting and we had to ride a bus from the airplane to the gate, which should take a maximum of 5 minutes, but ended up taking more like 45 mins.
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TELLS LIES.

AN OFFER OF COMPENSATION WAS MADE ON THE 21!st OF FEB > TO DATE+APRIL 7th NOTHING PAID. ROGER ADAMS
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Nemt, hurtigt og billigt

København -> London Gatwick og London Stansted -> København var super nemt, indtjekning på nettet er super nemt og man slipper for lange køer i lufthavnen, baggage drop er nemt og generelt er det overskueligt. Det er tydeligt, hvad tingene koster, såsom sædevalg, baggage m.v. så der kan jeg ikke brokke mig. Det er helt sikkert et flyselskab jeg vil vælge igen.
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Actually too cheap for that good service

I have flown with Easyjet about 10 times or more and I never had any problem with anything. Their service is always at its best and the personal has always been totally funny and nice. You get information on the flight directly from the captain
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Definitely improving

Havent used Easyjet for a few years but used recently for Gatwick to Barcelona and back as part of a cruise deal.
I was surprised to find that they now allocate seating and this makes it a great service. No dash for the aircraft to sit together!
Service was friendly and faultless by ground and cabin staff. One suitcase was slightly over weight on the return journey but that was not raised as a problem.
We were also offered the ability to put one of our carry on small cases in the hold at no charge which was a bonus to us and to EZY as it reduced the baggage in the overhead lockers.
Pleasantly surprised at how good they were and I would be happy to use again anytime!
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Why so negative! It's brilliant - you get what you pay for!

I find it hard to take some of these reviews seriously. People complaining about paying extras for overweight and luggage.. All this information about paying for luggage and seats are descriped clearly online.. So being surprised by the ekstra charges proves that you haven't read the information thoroughly.

I used EasyJet this weekend from Copenhagen to Gatwick - No problems. We only brought handluggage because we knew about the extra charge for luggage to be checked in.

I find it a bit ironic that people only give this company 1 star because of their own mistakes such as not being aware of extra charges and seat reservation.

Just order the tickets a good month before departure.
Be AWARE of the conditions - read the policy - know the company.
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Easyjet is the WORST airline ever!!!!

Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to pay extra for the weight inside it ,so you pay 30£ the luggage and then 11£ for every kilo you put in your suitcase. The only thing that they don't charge is the air that you breathe.......Maybe in the future!
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Rubbish only cheap if you book in a couple of months in advance

Flown with them a couple of times staff are really rude and they are not cheap unless you book in advance flew twice with them once was my own choice the second a company i was working for booked the flight now i fly with BA and i have found that easy Jet is only about twenty to thirty pounds difference and sometimes easy jet are more expensive but i would rather pay a bit more and fly with BA no hassle if any delays you are kept informed and i have had a few reward flights now with my Air miles and the staff always helpful and all drinks and food included with price of ticket/one hand luggage/one lap top and 23kg hold luggage great well worth the extra money.
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Customer Service at Bristol was excellent

A few weeks ago my colleague and I arrived at Bristol Airport having finished work early. We hoped to get onto the earlier flight home but were told that if we had not flown into Bristol then it was going to be £120 to change the flight (a fee plus the difference in fare). We decided to wait and catch the flight we were booked on to. Just before the earlier flight was due to leave one of the customer service people came to us and said there wasn't may people on the earlier flight so they were going to transfer us free of charge. Thank you very much to the nice guy on the customer service desk!
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poor service

I made a reservation on EasyJet, discovered I had entered the wrong date, tried to call them immediately. I live in the US and their office was closed. Sent an email and received a note they received it. I called the following morning and after being on hold for 27 minutes hung up. It is now 48 hours since I sent an email and there has been no follow up on their part. I have taken flights on them in the past and the flights have been fine but this service is unacceptable. I will take my flight and EasyJet, you just lost a customer
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EASYJET- LONG FLIGHT!!!!!!

6th November 2012, we flew to Sharm el sheikh eventually... what a shambles. first there was a minor problem which took an age to sort, we were then told we had to change planes. after 45 minutes wait we re boarded. at last the plane took off- we were then told that we were going to Milan to pick up crew and refuel. we did eventually get to our hotel SEVEN HOURS LATER. NEVER AGAIN EASY JET.
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An Insult to the Industry

Easily the worst airline I have ever flown. As a travel agent, I will never sell or personally use them again. They suck every iota of life out of the customer service industry and I am shocked so many customers are willing to be treated certain ways to save a few dollars/euros/pounds. A few basic things, really strict with overweight bags. I paid ours in advance and two bags were 1lb over and we were charged $20 euro extra for these. Not nice, but my own fault for shopping so I paid it gladly. On board, no entertainment, no recline buttons on seats, uncomfortable seats, no assigned seats at all so it is easy to get on board and not be able to sit near your family/friends/group. The big offender is after checking in our bags, clearing security, sitting in the waiting area for over and hour and lining up to board, as we began boarding the plane, a huge witch of a woman started pulling people with purses or duty free shopping aside. Apparantly, you can't take a personal item. One carry on, no additional item. So you can't carry a laptop, or buy items in duty free that won't fit in your carry on. Or if you are a lady, you can not carry a small purse. Lots of people were fighting with them. They charged me 40Euro to "check" the back pack I have taken to 65 countries on over 50 airlines carrying because my small purse would not fit into my backpack. Another woman had to check the shopping she just purchased because it would not fit in her small purse. RIDICULOUS! Wait until people are boarding and nail the for extra money. Eastjet offers a terrible experience. Do not fly them. Plenty of alternatives
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You get what you pay for

Friendly staff - and mostly on time. Food and drink on board are not crazily priced - and speedy boarding allows you to skip the queue at check - in. The only negative point is the lack of allocated seating. The scrum at boarding is annoying.
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einfach mies

Enge sitze, unfreundliches Personal, keine Getränke während des Fluges, stattdessen werden von einer grimmigen Stewardess Gewinnlose zum Wucherpreise verkauft und während des ganzen Fluges über die Sprechanlage angepriesen.

ACHTUGN: jedes Gepäck wird extra zum Flugpreis verrechene!
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Extra expenses - company ignores my claims

Paid for my families vacation in Berlin. At check-in at the hotel it turned out I have to pay extra for a bed although nothing was mentioned about this when I ordered or in the receipt.

I have contacted Easyjet several times about this and never got any reaction whatsoever. Seems only way to get in contact is placing orders and sending cash !!

I have heard stories like my own from friends and collegues and wish I had known so I could have avoided Easyjet. They are on my blacklist now and I do my best to warn everyone against them.
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Easy, Easy, Easy, Easy !

With over 500 odd flights with other esatblished airlines, a budget business trip to Bordeaux (BOD) from LGW (Dep 05/09/12-Ret 06/09/12) I must admit I was very impressed with my first experience with a 'low cost' carrier. (I have never flown Ryanair however). I was greatly impressed with the return flight today and the Easyjet cabin crew were very proffesional and genuinely friendly. Not that I partook in any of the inflight services I noted the prices were cheaper in comparrison to some typical holiday flights I have taken in recent years (Thomas Cook). Seat recline is locked out and I think this is great as it causes less cabin pax neighbour friction as normally during a shorthaul flight there is never really the need to recline. (I work for an Airline Seating company and feel this should be the case on all s/haul sectors)
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Crouch, touch, hold.... ENGAGE! Scrum time? No, just boarding time.

I am waiting in the hope that the current trials in which easyJet is allowing passengers on certain routes to pay a supplement in order to be allocated a seat will lead to this being adopted across its operation.
Until then, easyJet remains a one star, cowboy airline as far as I am concerned, despite all the other things that it has improved over the years. I still utterly detest being treated like cattle at boarding time. For goodness sake get real Ms McCall, you could be running a good airline.

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Easyjet Details

About this company

Book cheap flights online with easyJet. Low cost flights to top European destinations - grab a deal that fits your budget. Bargain flights to Spain, France, Germany, Italy and more. Visit our partner sites for great value hotels and car rental deals.

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Easyjet is ranked 20 out of 26 in the category

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