Questa compagnia offri buoni voli come la Ryanair, ma mentre la Ryanair ti scrive tutto quello che non si può e come si deve fare, la Easyjet non lo fa'.
Abbiamo prenotato volo tramite il loro sito e quando abbiamo chiesto se si poteva scendere a metà percorso del viaggio di ritorno, non solo l'operatore telefonico (la quale telefonata è a pagamento) ha detto di sì (che si poteva scendere), ma non ha detto anche che si pagava altro biglietto, perché si paga i bagagli che scendono a metà strada.
Queste informazione sono state date nella nostra lingua, ma quando arrivi a Gatwick Airport, non c'è uno traduttore nelle postazione e fanno anche le battutine verso i clienti.
NON RACCOMANDO PIU A NESSUNO QUESTA COMPAGNIA EASYJET.
I know they've had bad press but there's not too much wrong with them. Above all, the staff are helpful and friendly (unlike a certain Irish carrier). The only major thing that I find difficult is the lack of allocated seating but they are trialling this now. I avoid this by paying for speedy boarding.
I quite like 'em!
I was a bit nervous going with EasyJet and espcially not booking Speedy Boarding, but i have to say that I was very impressed. We flew from Gatwick North Terminal. Check in was the quickest I have ever known. I thought it was going to be a mad scramble for the plane, but much to my surprise it all went very smoothly. My husband and i even managed to have 3 seats to ourselves in row 15!. The staff on board were lovely and made sure that my Champagne wa chilled just right!
I did have my reservations about the return journey, but once again very impressed. Keep up the good work.
To be fair, it's been some time since my one and only flight (well 2 really, I did the retturn journey as well) wih Easyjet.
I found the ground staff and the air crew unnecessarily rude, just because the price was cheap, the service should be the best it can be.
The fight for seats brought out the aninal in fellow passengers.
I can't envisage any circumstance when I could be persuaded to fly with Easyjet again. In all fairness, it's hard to thread a sheet of paper between them and Ryanair now.
It was easy to find the cheapest flight around the dates you wanted to travel as options for flying on other nearby dates were clearly displayed. Any extras were also made very clear. I would definitely use them again particularly on looking at the map and seeing how many other places they actually fly to. And I get nectar points and can use my points to buy flights too!!
Used Easyjet in March. Service was good and punctual both ways, the staff look much better now they don't wear the gaudy orange sweatshirts or polo shirts.
Have started to recommend them again, after being disillusioned a few years back.
vor einem Tag habe ich mir ein Fahrrad bei easyjet ausgeliehen. Verdammt (Test), dieses Fahrrad hatte 7 Reifen und 2 Lenker (Test)
ich wusste garnicht, wie ich dieses Fahrrad (Test) lenken soll.
Dann habe ich beim Pförtner angerufen und gefragt, wo sind denn die Gummipuppen (Test).
keine Antwort, keine Gummipuppe (Test)
Baggage charges are inflated and when at checking if required, are over inflated. Supervisory staff have NO customer relations or tact. They are very terse and rude (LGW especially) even when we are poplite. (No wonder they are the subect of ridicule on TV). On board services are excellent and on-time service is god considering that most boardingis done away from th terminal where seniors had difficulty climbing the stairs carryng heavy bags with no assistance.
EasyJet's baggage policy is complicated enough I spent two hours on research and discussing with three different customer service representatives-- each of the three with different answers. I finally had the third make a ruling and email it in writing. When I got to the gate on departure, the ruling was not honored. The representative refused to read my printed confirmation. We fought for several minutes before he capitulated, after I read it aloud to him when he refused to read it, and insisted they honor their agreement. The same experience on the return flight-- ignored email. Worse, cheating was a planned policy: they offered a sports equipment option, requiring purchase, that actually decreases your total allowance if you are not traveling alone. That is a cheating policy, to make an offer with a negative value, hiding the fact that it is a negative value under the most common of circumstances and representing it as if it were positive. As is not honoring an agreement.
On the return flight, a rattling began that turned to a hum on maximum speed, that was so loud, I could not hear the person next to me without their shouting. It was a torturous, long flight. If I did not have noise-cancelling headphones I think it would have damaged my hearing, and it was maddening as it was. It was that loud, that on my hundreds of flights in my lifetime, I have never experienced a noise like that. I wondered if they do not care to take planes out of service for non-mandatory repairs, hoping whatever was loose will have no effect on shell integrity. I will never fly EasyJet again, primarily because of their cheating policy: it is cheating to make an offer with a negative value; and it is cheating not to honor an agreement, and to try to slip out of an agreement. I have no evidence to believe the noise is a part of a systemic culture of inappropriate plane maintenance. Just my personal lack of confidence.
This is how it should be done. Just traveled to Hurghada and back with EasyJet. The booking process was easy, no extra charges unlike some companies!
Took the speedy boarding option which I highly recommend. Got extra leg room both ways.
Staff on flight were brilliant. Well done EasyJet
Would be pretty bad if Ryanair did not exist to show us how bad it can be. On short journeys EJ does the job, and staff are usually fine. The one hand bag, not even an extra ladies handbag or mans small briefcase is crazy. The time wasted stuffing these items in the main hand luggage holds up boarding and affects timekeeping. Tight changeovers means small delays knock in through the day - we were 90 minutes late on Friday evening.
Sometimes the word 'budget' excuses being treated like cattle and Easyjet have this problem. Its a shame because the airline has great adavantages, but it no personal touch, in fact many of the employees seem to resent customers. Wish I could rate them with full stars but they need to change a lot!
Had assisted boarding at Gartwick and Malta. Both were excellent and could not have been more help.
The leg room was good and flight crews excellent. The food onboard was good and reasonable for the money.
One head steward on the returm journey (her name was Lesley) was a breath of fresh air so pleasant to all and kept the passenger amused as well as happy. Her fellow crew also reacted to her relaxed approach. I have never seem so many people on landing at Gatwick say thank you to the crew.She needs a gold award if their is one. I FOR ONE WILL USE EASYJET AGAIN AND AGAIN.KEEP UP THE GOOD SERVICE.
I was very disappointed with my last trip on EasyJet. After buying a new carry-on bag precisely to fit their specifications, I was forced to check it anyway at the gate because "there were too many carry-on bags on this flight". We also felt like cattle having to stand in line for an hour just to be able to sit together. Is it really too expensive to give out seat numbers with your borading pass!! I think I'd rather pay more to fly than to be treated like this again.
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