I ordered a pair of snow boots in January and received confirmation on 16/01/2012. Since then, the whole affair has gone downhill. I received despatch confirmation on 20/01/2012 and received the shoes (with zips) towards the end of the month and lo and behold, the damn things doesn't stay zipped up. Couldn't walk more than a few steps before the zips unzipped itself. So back to the drawing board....call them up to inform the anomaly and asked for the velcro version and was told to return the unsuitable shoes for a replacement. I couriered the shoes back to them by TNT. After waiting several weeks, I received another despatch confirmation on 20/02/2012 that I am due to receive S.8/EU 41 LADIES SNOW . BOOTS. Obviously, someone at Easylife must think I bisexual so back to the phone I go to complain once again that they have sent me the wrong item... guess what... it's back to the return procedure but this time sent by Royal mail. Anyway, after waiting several weeks again, I received a letter from Susan Clarke confirming the receipt of my return and lo and behold on the 23/03/2012 I receive a parcel from EL but guess what... they send me the wrong size... 9 when it should have been 8. Someone at EasyLife must think that my feet has grown a notch since my initial order. I have now once again contacted them about the mistake and this time I have requested for a full refund..and to ensure that they have no excuse that they haven't receive the return, I have sent it by TNT couriers marked for 9am next day delivery. Hmmmm... I wonder how long I have to wait for my refund.....????? I have also cc a copy of my complaint to my bank and Daily Mail. I hope they stop receiving their brochures for distribution but then... are DM prepare to ignore their business and publish an article about this company???? I wonder......