The worst company I've ever dealt with - had to click one star, but they deserve none
I placed an order on 8th August 2012 for two items offered on sale and received an email confirmation the same day, confirming the items would be delivered within two weeks.
On 17th August, I received a despatch confirmation, but only one item was mentioned. When I asked about the second item, I was told that it was out of stock and that the other item was not one of theirs, so I must have placed the order with a different company! At the same time, they took the money for that item out of my credit card.
After a lot of emails from me, one of their customer service agents told me that the second item had been despatched and would be with me within two days. A few minutes later a different agent emailed to say the second item was out of stock and I would be credited within 3 working days.
I replied that this was not good enough - they had a contract to delivery my goods and - if those goods did not exist - they had no right to remove funds from my account. I asked for a manager to call me, but no one did. I then used the phone number given by another of your reviewers and called them, only to be told airily that a credit was put onto my account. Needless to say, it has not shown up on my account to date.
What gives this company the right to accept orders, confirm them, give you despatch confirmations, take your money and then claim the items don't exist ?
I wish I'd read the Trust Pilot Reviews before placing an order with them. I will, of course, never do so again and am reporting them to my credit card company.
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